Nottingham CityCare

What Nottingham CityCare does

Nottingham CityCare Partnership CIC is a Community Interest Company (Company Registration Number 07548602) structured as a company limited by guarantee, operating as a social enterprise that delivers community healthcare services across Nottingham City on behalf of the NHS. It runs more than 40 distinct service lines organised around population health needs: an Urgent Treatment Centre at Seaton House (walk-in, 365 days/year), children's public health (0-19 Nursing Service, Child Health, Nutrition and Dietetics), adult clinical services (Community Nursing Triage Hub operating 24/7, Community Neurology, Stroke Discharge and Rehab, Integrated Respiratory and Oxygen Service, Cardiac, Diabetes, Tissue Viability, Bone Health, Continence), rehabilitation (MOSAIC MSK, Community Rehabilitation and Falls, Integrated Reablement with 2-hour Urgent Community Response), specialist support (Homeless Health, Safeguarding, Palliative Care, Infection Prevention and Control, Interpreting across 50+ languages), and operational services (Care Navigation embedded within Primary Care Networks, Medicines Management, Community Phlebotomy). Care is delivered across patients' homes, schools, GP surgeries, community health centres and care homes, coordinated through a single referral gateway (Nottingham Health and Care Point, 0300 131 0300) and a central clinical record on TPP SystmOne.

The underlying technology stack is non-proprietary and NHS-aligned: TPP SystmOne as the clinical system-of-record across all services; concrete5 CMS for the public website; Google Analytics for web telemetry; and Google Translate for accessibility. A risk-stratification tool used by Care Navigation supports MDT coordination and admission avoidance. Online patient self-referral is enabled through accesstoservices.citycare.org.uk, and SystmOne Online Consultation is available to registered Nottingham City GP patients.

The revenue model is managed services under NHS contract. CityCare is commissioned by NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) — previously NHS Nottingham City CCG — alongside working partnerships with Nottingham University Hospitals NHS Trust (NUH), Nottingham City Council, Nottingham City GP practices and Primary Care Networks, and statutory/voluntary sector agencies. All services are free at point of use to NHS-registered patients; there is no commercial pricing. Revenue figures are not publicly disclosed. The organisation is rated 'Outstanding' by the CQC (March 2017) and holds NHS England's National Preceptorship for Nursing Interim Quality Mark.

Name

Nottingham CityCare

Legal name

Nottingham CityCare Partnership CIC

Website

https://nottinghamcitycare.nhs.uk

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Nottingham CityCare Partnership CIC is a non-profit social enterprise that delivers more than 40 NHS-commissioned community healthcare services — urgent care, rehabilitation, chronic disease management, children's public health and specialist nursing — to the registered population of NHS Nottingham and Nottinghamshire ICB.

Ownership category

akta.pro rank

Product category

Community Healthcare Services

NAICS

Nursing and Residential Care Facilities (623), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Independent Living within CCRC Campuses (IL Component) (HLADAAAF)

Keywords

• Community healthcare services
• NHS-commissioned care
• Social enterprise healthcare
• Public health nursing
• Community rehabilitation services

Headquarters

HQ city

Nottingham

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. NHS-Contracted Healthcare Services: Nottingham CityCare Partnership CIC is a social enterprise providing NHS-commissioned community healthcare services. As a company limited by guarantee (Company Registration Number: 07548602), it operates under NHS contracts with NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) and clinical commissioning groups. Revenue is derived from public healthcare commissioning rather than commercial revenue streams.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Nottingham CityCare Partnership CIC is a social enterprise delivering NHS-commissioned community healthcare services across Nottingham City, UK. It provides more than 40 distinct clinical services spanning urgent treatment, rehabilitation, chronic disease management, children's public health nursing, specialist nursing (bone health, continence, neurology, respiratory), palliative care, infection prevention, and integrated discharge support, all delivered in community settings (homes, clinics, schools, care homes) and free at the point of use for NHS-registered patients.

Product overview

Nottingham CityCare Partnership CIC is a community healthcare provider operating as a social enterprise delivering over 40 distinct health and social care services across Nottingham City. The organization operates as a unified service portfolio rather than a platform-plus-modules architecture, with services organized around population health needs including urgent care (Urgent Treatment Centre), children's health (Children's Public Health 0-19 Nursing Service, Child Health, Children's Nutrition and Dietetic Service), adult clinical services (Community Nursing, Neurology, Stroke, Respiratory), specialist services (Bone Health, Continence, Tissue Viability), rehabilitation (MOSAIC MSK, Community Rehabilitation and Falls), mental health and safeguarding, and operational support services (Interpreting, Medicines Management, Care Navigation). The Health and Care Point serves as the central referral hub. Services are delivered across community settings including homes, clinics, schools, and care homes, with coordination through SystmOne clinical software. The organization achieved CQC Outstanding rating and was founded with a heritage of delivering care close to home.

Differentiator

Problem solved

Functional benefit

Brands

• MOSAIC Musculoskeletal Physiotherapy & Occupational Therapy Service: Musculoskeletal physiotherapy and occupational therapy service for people with bone, muscle or joint problems such as back pain, whiplash injuries, arthritis, sprains, strains and sports injuries

Products and services

• Urgent Treatment Centre

Quantifiable outcome

• 65% of lung cancers detected at Stage One through the early intervention lung health pilot
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• NHS Nottingham and Nottinghamshire Integrated Care Board (ICB)coreStrategic or Co-development PartnerAs the primary NHS commissioner, the ICB funds and contracts Nottingham CityCare's community healthcare services. From April 2025, the Continuing Care team moved to the ICB. This is the core commissioning relationship underpinning all of CityCare's services.
• Nottingham University Hospitals NHS Trust (NUH)coreStrategic or Co-development PartnerCityCare works closely with NUH across multiple pathways: the Front Door Integrated Discharge Team is based at Queens Medical Centre; the Community Stroke Discharge and Rehab Team accepts referrals from the NUH Stroke Unit; the Integrated Respiratory and Oxygen Service liaises with NUH's Respiratory Assessment Unit; and Infection Prevention and Control reviews NUH microbiology alerts.
• Nottingham City CouncilcoreStrategic or Co-development PartnerPartnership on public health protection, infection control, homelessness strategies, and safeguarding adult social care. The Safeguarding Service links with Nottingham City Council Adult Social Care Assessment Service, and the Homeless Health Team participates in Local Authority Homelessness Strategies.
• Nottingham City GP Practices and Primary Care Networks (PCNs)coreStrategic or Co-development PartnerCityCare services are commissioned for patients registered with Nottingham City GP practices. Care Navigation teams are embedded within PCNs across the city. Community Phlebotomy operates on contract for City GP practices. Medicines Management supports Nottingham City GP patients on five or more medications.
• Voluntary and Statutory Sector AgenciessupportingStrategic or Co-development PartnerPartnership with voluntary sector agencies across multiple services including the Homeless Health Team (joint working), Community Adult Speech and Language Therapy, and the Integrated Care Homes Service. Also referenced in Children's Public Health 0-19 service and Early Help Nottingham collaboration.
• Royal College of PhysicianssupportingStrategic or Co-development PartnerIn autumn 2024, the Pulmonary Rehabilitation team (part of CityCare's Integrated Respiratory and Home Oxygen Service) achieved accreditation from the Royal College of Physicians for the quality of its care.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HCRG Care Group (formerly Virgin Care): HCRG Care Group is one of the largest independent providers of NHS community healthcare services in England, delivering community nursing, therapy, urgent treatment, and public health services under long-term contracts—an established scaled competitor for the same NHS community-services commissioning opportunities.
• Kent Community Health NHS Foundation Trust: Kent Community Health NHS Foundation Trust delivers adult and children's community health, therapy, and urgent care services across Kent under NHS commissioning—closely comparable in the breadth of community-services portfolio offered.
• Hertfordshire Community NHS Trust: Hertfordshire Community NHS Trust provides community nursing, therapy, urgent care, and specialist services throughout Hertfordshire—comparable in service mix and NHS community provider profile to CityCare, though at different scale.
• Sussex Community NHS Foundation Trust: Sussex Community NHS Foundation Trust is a large NHS community-services provider in Sussex delivering community nursing, rehabilitation, urgent care, and specialist services—comparable in scope to Nottingham CityCare but operating under the NHS Trust model with a broader geographic remit.
• City Health Care Partnership CIC: City Health Care Partnership CIC in Hull is a Community Interest Company delivering NHS-commissioned community health and social care services across Hull and East Yorkshire, with a service portfolio spanning community nursing, rehab, urgent care, public health and specialist services—structurally and operationally the closest analogue to Nottingham CityCare.
• Central London Community Healthcare NHS Trust (CLCH): CLCH is one of the largest NHS community healthcare trusts in England, providing community nursing, therapy, urgent care, and specialist services across multiple London boroughs—comparable service mix but operating at much larger scale under the NHS Trust governance model.
• Bromley Healthcare: Bromley Healthcare is a community NHS provider in South East London delivering a multi-service portfolio that mirrors Nottingham CityCare's, including community nursing, rapid response, rehabilitation, and specialist children's services under single ICB commissioning arrangements.

Regional players

• Cambridgeshire Community Services NHS Trust: Cambridgeshire Community Services NHS Trust delivers multi-service community healthcare including children’s services, sexual health, and community nursing across the East of England—a comparable service portfolio and operating model, though serving different regional geographies.

Emerging players

• Totally plc: Totally plc is a UK-listed healthcare services group focused on urgent care, planned care, and community services commissioned by the NHS—overlapping with CityCare’s urgent-treatment and community-services theme, but operating as a commercial entity via acquisitions rather than as a single community provider.

Broad incumbents

• Practice Plus Group (formerly Care UK): Practice Plus Group operates NHS urgent treatment centres, GP services, and community healthcare across England as part of a broader independent-sector healthcare portfolio—comparable in the urgent-treatment-centre and community-services offerings, but as a wider private-sector operator rather than a non-profit.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/ncitycare
• Facebookfacebook.com/ncitycare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nottingham CityCare