Manchester By The Sea

What Manchester By The Sea does

The Town of Manchester-by-the-Sea is a municipal government entity serving the residents, property owners, visitors, and local businesses of Manchester-by-the-Sea, Massachusetts — a small coastal town on Cape Ann in Essex County. The town operates under Massachusetts state law and is governed by a Select Board and an open Town Meeting. Service delivery spans public safety (Police and Fire departments), Public Works (water, sewer, trash, recycling, streets), the Harbor Department, Parks & Recreation (including Singing Beach and Masconomo Park), Planning and Land Management, Conservation, Veterans Services, the Council on Aging, Board of Health, Tax Collection, and Town Clerk functions. The Town Administrator, Antonio (Tony) Barletta, serves as the chief executive.

The Town's primary digital surface is its public website at manchester.ma.us, built and hosted on the CivicEngage Content Management System provided by CivicPlus. Adjacent technology platforms include a Viewpoint Cloud online permitting system for building permits and inspections, an ArcGIS-based Maps/GIS hub for parcel and town maps, an e-billing and online payment portal for town bills and quarterly property tax payments, and a Notify Me® subscription alert system for community notifications and news alerts. The site's accessibility posture targets WCAG 2.0 A/AA and Section 508 compliance. Social channels (Facebook, Instagram, YouTube, Twitter @TownofMBTS), The Tide weekly e-newsletter, and the Town Administrator's blog form the public-engagement stack.

The entity has no equity funding, no parent company, and is not publicly traded; it is a government subdivision funded principally by quarterly property tax payments, supplemented by departmental fees, license revenue, and state/federal grants. There is no acquisition history and no disclosed M&A activity. Service pricing where applicable is highly fragmented: property tax is billed quarterly, beach and recreation programs charge per-use fees, and miscellaneous permits and inspection fees are billed per transaction. The customer base is geographically captive within town boundaries, which functions as a regulated monopoly rather than a competitive market.

Name

Manchester By The Sea

Legal name

Town of Manchester-by-the-Sea

Website

https://manchester.ma.us

Company type

Private

Operating status

Operating

Short description

The Town of Manchester-by-the-Sea is a Massachusetts municipal government that provides public services, permitting, tax collection, public safety, and recreational facilities to the residents, property owners, visitors, and businesses of the coastal town through its CivicEngage-powered website and field operations.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Port and Harbor Operations (48831)

SIC

Water Transportation (4400)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Maritime & Port Authorities (Public Ports, Harbors, Ferries Terminals) (BPAIALAF)

Keywords

• Municipal government services
• Tax collection administration
• Parks recreation programs
• Permitting licensing services
• Public safety services

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Pricing tiers

Distribution channels4 records

Marketing channels6 records

Core offering

The Town of Manchester-by-the-Sea provides municipal government services to its residents, property owners, businesses, and visitors within its jurisdictional boundary in Essex County, Massachusetts. Core service lines include property tax billing and collection, permitting and licensing (building, health, business), public safety (police, fire, EMS), parks and recreation programs, public works and infrastructure, harbor and beach management, and general administrative and clerk services.

Product overview

Manchester-by-the-Sea is a municipal government entity that operates a website providing public services to residents and visitors. The website serves as a portal for town government information and services including Parks & Recreation programs, beach access (Singing Beach), municipal departments (Police, Fire, Public Works, Harbor), permitting, tax payments, meeting calendars, and community resources. The site is built and hosted on the CivicPlus government website platform.

Differentiator

Problem solved

Functional benefit

Segments3 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Granicus: Government technology platform provider offering civic engagement, notification, and permitting solutions comparable to the town's CivicPlus stack. Relevant as a broad incumbent in the municipal digital services ecosystem.
• CivicPlus: Vendor of the CivicEngage CMS that powers Manchester-by-the-Sea's website and digital services. Operates broadly across thousands of municipal government customers; relevant as the platform incumbent enabling the town's digital service delivery.

Direct peers

• Town of Essex, MA: Small coastal Massachusetts town on Cape Ann with a similar municipal service portfolio including harbor, public works, conservation, and beach management. Directly comparable in size and tax-base structure.
• Town of Gloucester, MA: Neighboring coastal Massachusetts municipality with overlapping Cape Ann service mix including harbor, public safety, public works, and tourism-driven beach operations. Highly comparable in scale, regulatory environment, and resident demographics.
• City of Salem, MA: Adjacent coastal municipality with strong tourism seasonality (much like Singing Beach and July 4th traffic) and a comparable departmental structure including harbor, public works, and community preservation functions.
• Town of Rockport, MA: Small coastal Essex County town with similar municipal structure, harbor operations, tourism economy, and reliance on property tax revenue. Operates a comparable civic engagement and digital services footprint.
• Town of Marblehead, MA: Coastal Essex County town with a strong harbor/maritime identity, high property values, and a similar municipal service mix. Comparable in digital maturity and reliance on property tax as primary revenue.
• Town of Beverly, MA: Larger North Shore coastal municipality offering a similar blend of public safety, public works, harbor, parks, and permitting services. Useful as a scaled comparable for service delivery and digital service adoption.
• Town of Ipswich, MA: Small coastal Essex County town with a similar property-tax-funded operating model, beach/harbor assets, and historic character. Comparable scale and revenue mix.

Others

• Massachusetts Municipal Association: Statewide membership association for Massachusetts cities and towns that advocates on municipal finance, labor, and infrastructure — directly relevant context for operating constraints like Proposition 2½ and shared service models.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TownofMBTS
• YouTubemanchester.ma.us/Manchesterma
• Facebookfacebook.com/Manchesterma
• Instagraminstagram.com/Manchesterma

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Manchester By The Sea