Murrumbidgee PHN

What Murrumbidgee PHN does

Murrumbidgee Primary Health Network (MPHN) is an Australian Government-funded, non-profit Primary Health Network established in 2015 to coordinate and commission primary healthcare services across the Murrumbidgee region of New South Wales. The organization is one of 31 PHNs nationally and operates under a sole funding relationship with the Australian Government Department of Health and Aged Care. Its core function is health needs assessment, service commissioning, and direct provider support across general practice, allied health, Aboriginal health, aged care, mental health, and alcohol and other drug services for communities including Wagga Wagga, Griffith, Leeton, Hay, Deniliquin, and Tumut.

MPHN's product portfolio combines digital clinical infrastructure with commissioned program delivery. HealthPathways is a web-based clinical decision-support portal providing localized assessment, management, and referral pathways for primary care clinicians, while 1800MEDICARE is a free, national 24/7 nurse-led telephone, website, and app-based health advice service using validated clinical decision-support tools. Additional offerings include DREAM (a diabetes outreach clinic), care finder (navigation support for vulnerable older people), Vitality Passport (frailty prevention for older adults), Connect, Your Way (flexible-format mental health access), MyMedicare registration support, Wagga Wagga Urgent Care Service, CPD events and webinars, clinical software templates, and the Tell It Well community storytelling initiative. The organization supports digital health adoption (My Health Record, electronic prescriptions, telehealth, secure messaging) and maintains ISO 9001 / JAS-ANZ quality management certification.

MPHN's business model is government-funded commissioning rather than commercial sales. Revenue flows entirely from PHN programme funding allocated by the Australian Government to commission third-party service providers and operate MPHN's own programs. All consumer-facing services are free at the point of use. The organization distributes through commissioned service providers, direct provider engagement (practice support teams, CPD programs, clinical software support), and 1800MEDICARE's national direct-to-consumer channel. Key strategic partnerships include the Murrumbidgee Local Health District, Murrumbidgee Aboriginal Health Consortium, Murrumbidgee Aged Care Consortium, Murrumbidgee Mental Health Drug & Alcohol Alliance, Murrumbidgee Suicide Prevention and Aftercare Collaborative, the University of Sydney (ASPIRE trial), and Wagga Wagga Base Hospital. Governance is provided by Clinical Councils, a Community Advisory Committee, and the Walan Voices for Health First Nations Advisory Committee.

Name

Murrumbidgee PHN

Legal name

Murrumbidgee Primary Health Network

Website

https://mphn.org.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

Murrumbidgee Primary Health Network is a non-profit Primary Health Network funded by the Australian Government to coordinate and commission primary healthcare services — including mental health, Aboriginal health, aged care, and chronic disease programs — across the Murrumbidgee region of New South Wales, supported by the HealthPathways clinical decision portal and 1800MEDICARE national 24/7 nurse advice line.

Ownership category

akta.pro rank

Product category

Primary Healthcare Coordination

NAICS

Social Assistance (624), Health Care and Social Assistance (62), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

County/District/Local Health Departments (HLAJAAAB), Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)

Keywords

• Primary healthcare coordination
• Mental health services
• Aged care support
• Aboriginal health programs
• Clinical decision support

Headquarters

HQ city

Wagga Wagga

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Australian Government PHN Funding: MPHN is funded by the Australian Government Department of Health and Aged Care as a Primary Health Network. They receive ongoing government funding to commission health services, support primary healthcare providers, and address regional health priorities.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Murrumbidgee PHN commissions and coordinates primary healthcare services across the Murrumbidgee region of NSW, Australia, funded by the Australian Government. It supports general practices, allied health professionals, and community health services through programs in mental health, Aboriginal health, aged care, chronic disease management, and suicide prevention. The organization also operates the 1800MEDICARE 24/7 nurse-led health advice line and provides the HealthPathways clinical decision support portal for primary care clinicians.

Product overview

Murrumbidgee Primary Health Network (MPHN) operates as a regional health coordinator and service provider in the Murrumbidgee region of NSW, Australia. The organization offers a portfolio of health programs and services centered around primary healthcare coordination, 24/7 health advice, and clinical support tools. Key offerings include 1800MEDICARE (24/7 nurse-led health advice line), HealthPathways (clinical decision support portal), and various funded health programs including mental health services, aged care support, Aboriginal health initiatives, chronic disease management (DREAM diabetes program), and community wellness programs (Vitality Passport, care finder). The organization also provides professional development resources including CPD events, clinical software templates, and digital health support for healthcare providers in the region.

Differentiator

Problem solved

Functional benefit

Brands

• 1800MEDICARE: A free, national 24/7 health advice service that supports consumers to access the right care when and where they need it by calling 1800 633 422.
• HealthPathways

Products and services

• 1800MEDICARE

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Murrumbidgee Aboriginal Health ConsortiumcoreStrategic or Co-development PartnerA consortium focused on improving health outcomes for Aboriginal and Torres Strait Islander peoples in the Murrumbidgee region. MPHN collaborates with this consortium on health needs assessments, the First Nations Health Strategy, and Close the Gap initiatives.
• Murrumbidgee Aged Care ConsortiumcoreStrategic or Co-development PartnerA forum for key stakeholders from health, social, and community sectors to improve coordination and equitable access to timely and appropriate care for older people and their carers.
• Murrumbillage Local Health DistrictcoreStrategic or Co-development PartnerCollaborative partnership for regional health planning, service coordination, and integration between primary care and hospital services.
• Murrumbidgee Mental Health Drug & Alcohol AlliancecoreStrategic or Co-development PartnerAlliance coordinating mental health and alcohol/drug services across the region, developing common referral pathways and service coordination.
• Murrumbidgee Suicide Prevention and Aftercare CollaborativecoreStrategic or Co-development PartnerCollaborative focused on suicide prevention, aftercare support, and bereavement services in the Murrumbidgee region.
• HealthPathwayscoreTechnology or IntegrationWeb-based clinical decision support portal providing condition-specific pathways for assessment, management, and local referral information for primary care clinicians.
• University of SydneycoreStrategic or Co-development PartnerPartnership with University of Sydney for the ASPIRE trial (reducing medication-related harm at transitions of care), conducted with Wagga Wagga Base Hospital.
• Murrumbidgee Health & Knowledge PrecinctminorStrategic or Co-development PartnerRegional health and knowledge hub initiative bringing together healthcare, education, and research stakeholders.
• Murrumbidgee Local Response GroupminorStrategic or Co-development PartnerLocal emergency and disaster response coordination group for the Murrumbidgee region.
• Wagga Wagga Base HospitalcoreStrategic or Co-development PartnerCollaboration on the ASPIRE trial and various healthcare initiatives connecting hospital and primary care services.
• Clinical Councils and Community Advisory CommitteecoreStrategic or Co-development PartnerAdvisory structures providing clinical governance input and community voice to MPHN board and activities.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tasmania PHN: Tasmania's statewide Primary Health Network — directly comparable in PHN mandate and regional/rural primary healthcare coordination, with similar workforce and access challenges.
• Adelaide PHN: South Australian Primary Health Network with the same federal PHN mandate and government funding model. Directly comparable as a regional primary healthcare commissioner.
• Hunter New England and Central Coast PHN: Large NSW Primary Health Network operating under the same federal programme. Directly comparable in role and funding model, with a similar focus on regional primary healthcare coordination and aged care, mental health, and Aboriginal health programs.
• Western Sydney PHN: Another of the 31 Australian Primary Health Networks, operating as a regional primary healthcare commissioner and coordinator. Directly comparable to MPHN in mission, funding model, and operating structure, differing only in geographic catchment (Western Sydney vs Murrumbidgee).
• Brisbane North PHN: Queensland Primary Health Network operating under the same federal PHN programme. Directly comparable in PHN mandate, government funding model, and population health focus areas.
• Perth North PHN: Western Australian Primary Health Network under the same federal programme. Comparable in operating model and commissioning scope.
• South Eastern NSW PHN: Neighbouring Primary Health Network covering South Eastern NSW under the same federal PHN programme. Directly comparable to MPHN in mandate, funding source, and regional commissioning role; both serve regional/rural NSW populations.
• North Western Melbourne PHN: Victorian Primary Health Network operating under the same federal PHN programme. Directly comparable in commissioning role, though urban rather than rural; both coordinate primary care, mental health, and aged care services.

Regional players

• Murrumbidgee Local Health District: NSW state-run Local Health District covering the same Murrumbidgee geography as MPHN. Comparable as a regional health partner and counterpart in the same catchment, though it operates hospitals and inpatient services rather than primary care commissioning.

Broad incumbents

• HealthPathways Community: The broader HealthPathways programme operated across multiple PHNs and Streamliners. Comparable because MPHN offers HealthPathways as a core product; the broader community governs how the platform is shared and enhanced across PHNs.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/MurrumbidgeePHN
• Facebookfacebook.com/MurrumbidgeePHN
• LinkedInlinkedin.com/company/murrumbidgeephn

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Murrumbidgee PHN