On Call Africa

What On Call Africa does

On Call Africa is a Scottish Charitable Incorporated Organisation (SCIO, charity SC041546) founded in 2010 that improves access to and quality of healthcare in rural Zambia, with operational headquarters in Livingstone and a registered address in Edinburgh. The organization partners with Zambia's Ministry of Health at national, provincial, and district levels (covering Kazungula, Zimba, Livingstone, Sesheke, and Mwandi districts in Southern and Western Province) to co-design and implement health system strengthening programs at rural health facilities and surrounding communities. Its service portfolio includes the Rural Health Service Package (volunteer doctor placements and quality improvement), the Solar for Improved Rural Health Systems (SIRHES) project providing solar electrification and chlorine production units, the Resolution to Revolution WASH partnership with WaterAid Zambia across 20 facilities, Community Health Worker training, maternal health support, antibiotic stewardship, and health promotion resources.

OCA's technology footprint is deliberately lean and field-appropriate: Samsung tablets running the Sortly inventory management application for medication stock tracking that syncs to District Health Offices, Excel-based chronic disease registers, the Better Impact CRM for volunteer processing, and physical infrastructure including solar power systems and solar-powered chlorine production units. There is no proprietary software platform; technology is used to extend operational reach and data visibility rather than as a core product. The organization employs approximately 19 staff (4 full-time UK, 1 part-time UK, 14 full-time Zambia) and operates with a community-led GTM model reliant on direct engagement with District Health Offices, Community Health Workers, and rural communities.

Revenue is generated entirely through charitable fundraising: individual donations (one-time and recurring via the Enthuse platform for UK donors and CAF America for international donors), corporate partnerships, legacy/planned giving, and events such as the Big Give Christmas Challenge and BBC Radio 4 Appeal. Donation tiers are tied to tangible outputs (e.g., £15 supports one day of volunteer doctor presence, £25 funds one day of CHW training, £150 provides a buffalo bicycle for a Community Health Worker). Income grew from £119k in 2019 to a projected >£1M per annum by 2022, reflecting a deliberate transition from a volunteer-led model to a staffed organization executing larger multi-donor programs.

Name

On Call Africa

Legal name

On Call Africa SCIO

Website

https://oncallafrica.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

On Call Africa is a Scottish-registered charity that strengthens rural healthcare in Zambia's Southern and Western Province by partnering with the Ministry of Health to deploy volunteer doctors, train community health workers, and install solar and WASH infrastructure at rural health facilities.

Ownership category

akta.pro rank

Product category

Rural Healthcare Services

NAICS

Social Assistance (624), Voluntary Health Organizations (813212), Emergency and Other Relief Services (62423)

SIC

Services-Social Services (8300)

akta.pro primary industry

International & Local Implementing NGOs (HLAJAKAD)

akta.pro secondary industries

Medical Missions & Global Health NGOs (BPAGACAI), Maternal, Newborn, Child & Adolescent Health (MNCAH) NGOs (HLAJAKAG), Humanitarian Health & Emergency Medical Relief NGOs (HLAJAKAE)

Keywords

• Rural healthcare strengthening
• Community health worker training
• Wash infrastructure programs
• International medical volunteers
• Health system strengthening

Headquarters

HQ city

Livingstone

HQ country

Zambia

HQ region

Africa

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Individual Donations: One-time and recurring donations from individual supporters, processed through the Enthuse platform for UK donors and CAF America for international donors. Donations fund specific programs such as volunteer doctor support, community health worker training, and infrastructure improvements.
2. Corporate Partnerships: Direct financial contributions and fundraising support from companies seeking to support rural healthcare access in Zambia. Companies engage through direct contributions or active fundraising and promotion of On Call Africa's work.
3. Legacy/Planned Giving: Bequests and gifts left in wills by supporters, designated for long-term healthcare solutions in Zambia. The organization promises donors that legacy gifts will provide generational impact and that they will be kept informed of project progress.
4. Events and Challenges: Fundraising events and challenge activities organized throughout the year, including the Big Give Christmas Challenge (fund matching campaign), half marathons, and community fundraising events.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

On Call Africa is a Scottish-registered charity that improves access to and quality of healthcare in rural Zambia through health system strengthening programmes. Its core work includes embedding international medical volunteers at rural health facilities alongside Zambian staff, training Community Health Workers, installing solar power and water/sanitation infrastructure, and partnering with the Ministry of Health to influence national policy. Revenue is generated through individual donations, corporate partnerships, and fundraising campaigns rather than fees for service.

Product overview

On Call Africa operates as a charity providing healthcare improvement programmes in rural Zambia rather than a commercial technology company. The organisation offers a portfolio of health system strengthening initiatives including the Rural Health Service Package (quality improvement at rural health facilities), Community Health Worker Training Programme, Solar for Improved Rural Health Systems (SIRH), Water/Sanitation projects (Resolution to Revolution), Maternal Health Support, Antibiotic Stewardship, Health Promotion Resources, and an International Volunteer Programme. The organisation has recently introduced digital health tools including Samsung tablets with Sortly inventory management and Excel-based chronic disease registers for use at partner health facilities. Key infrastructure projects include solar power installation and water/sanitation improvements at healthcare facilities across Southern and Western Province.

Differentiator

Problem solved

Functional benefit

Products and services

• Rural Health Service Package A comprehensive health system strengthening programme that embeds volunteer doctors in rural health facilities for extended placements, working alongside Zambian healthcare staff to identify and implement quality improvement projects. Piloted at Kanyanga and Chalimongela rural health facilities.
• Solar for Improved Rural Health Systems (SIRHES) Project providing solar power infrastructure to rural healthcare facilities in Kazungula District, enabling improved lighting, medical equipment functionality, and vaccine refrigeration. Includes operations and maintenance training and a solar-powered Chlorine Production Unit.
• Resolution to Revolution (R2R) Project WASH (Water, Sanitation and Hygiene) in Healthcare Facilities project implemented in partnership with WaterAid Zambia, delivering improvements including boreholes, maternity annexes, and handwashing facilities to 20 healthcare facilities in Sesheke, Mwandi, and Southern Province.
• Community Health Worker Programme National community health worker programme piloted in partnership with the Ministry of Health, training community volunteers to provide basic healthcare, health education, and referral services in rural areas. Covers basic health assessment, health education delivery, and referral protocols.
• Maternal Health Support Support for pregnant women including mothers' shelter construction, solar power for maternity units, and equipment provision to enable safe deliveries at rural health facilities.
• Antibiotic Stewardship Project Quality improvement initiative to reduce inappropriate antibiotic prescribing at rural health facilities through training, guidelines implementation, and monitoring of prescribing practices, implemented in collaboration with Virtual Doctors and the Ministry of Health.
• Health Promotion Resources Educational materials developed collaboratively with Zimba District Health Office and Touro University public health students, including Child Health Posters, Oral Health CBV training, Family Planning health promotion, and Antenatal Care health promotion materials in English and Tonga languages.
• Emergency Transport Scheme Bicycle ambulance programme providing emergency transport for patients in remote areas to access healthcare facilities, including training for community-based volunteers to operate the scheme.
• Emergency Response Services Mobile clinic services providing emergency medical response and patient transport to hospitals for critically ill patients in remote rural communities.
• International Volunteer Programme Placement programme for skilled medical professional volunteers (doctors) to support assessment of rural health facilities, contribute to co-design of interventions, and provide capacity building and training to health workers in rural Zambia.
• Digital Health Systems Digital training using Samsung tablets with the Sortly inventory management app for stock tracking and Excel-based chronic disease registers provided to rural health posts for improved inventory management and synchronisation with District Health Offices.

Quantifiable outcome

• 20 healthcare facilities with improved waste management areas
• +6 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Virtual DoctorsminorStrategic or Co-development Partner · 1 January 2022Collaboration on antimicrobial stewardship initiatives in Zambia. Both organisations have been involved in antibiotic stewardship work, and agreed to form a working group to provide educational material to local healthcare workers and future volunteers on this topic, working closely with the Ministry of Health.
• International Forum for Volunteering in Development (Forum)coreOthers · 1 December 2021Membership organization providing global network for sharing best practices in volunteering for development. Forum is the leading global network of organisations working with volunteers to create sustainable development impact. OCA joined as one of 32 member organizations worldwide, enabling knowledge sharing and alignment with Global Volunteering Standards.
• WaterAid ZambiacoreStrategic or Co-development Partner · 1 January 2021Partnership with WaterAid Zambia for the Resolution to Revolution Project: A New Reality for WASH in Healthcare Facilities. The project improved water, sanitation, and hygiene facilities at healthcare facilities in Sesheke and Mwandi Districts of Western Province, with 20 healthcare facilities and surrounding communities benefiting from infrastructure improvements including boreholes, maternity annexes, and handwashing facilities.
• Ministry of Health ZambiacoreStrategic or Co-development PartnerPrimary government partner for health system strengthening in Zambia. OCA works with the Ministry of Health at national, provincial, and district levels to identify rural healthcare facilities in need, co-produce solutions to locally identified needs, and influence national policies and practices in rural healthcare settings.
• Zimba District Health OfficecoreStrategic or Co-development PartnerDistrict-level health authority in Zimba District, Southern Province. OCA partners with the DHO to identify localities that would most benefit from services and co-design programs with facility staff and communities.
• Kazungula District Health OfficecoreStrategic or Co-development PartnerDistrict-level health authority in Kazungula District, Southern Province. Working with DHO to implement SIRHES project and other health system strengthening initiatives at rural healthcare facilities.
• Livingstone District Health OfficecoreStrategic or Co-development PartnerDistrict-level health authority in Livingstone District, Southern Province. OCA supports Livingstone and Zimba District Health Offices with vehicles and staff during Child Health Weeks and other campaigns.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/oncallafrica
• Facebookfacebook.com/OnCallAfrica
• Instagraminstagram.com/oncallafrica
• LinkedInlinkedin.com/company/on-call-africa

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about On Call Africa