Crisis Support Services of Nevada

What Crisis Support Services of Nevada does

Crisis Support Services of Nevada (CSSNV) is a 501(c)(3) nonprofit organization headquartered in Reno, Nevada, founded in 1966 as a single suicide prevention hotline (originally "The Nevada Life Ring"). It has evolved into a multi-program crisis support provider operating a 24/7/365 Crisis Contact Center that serves as the designated 988 Suicide & Crisis Lifeline contact center for Northern and Rural Nevada and a secondary provider for Clark County. The organization's portfolio spans the Crisis Contact Center, Care Coordination Unit, Victim Services Unit (formerly SASS), Campus Victim Advocate Program, and the YourSPACE sexual assault prevention education program, alongside seven specialized hotlines covering suicide, sexual assault, substance use disorder, child abuse, vulnerable adult abuse, domestic violence, and Spanish-language crisis services. CSSNV is nationally accredited by the American Association of Suicidology and aligns with SAMHSA National Guidelines for Behavioral Health Crisis Care, handling over 70,000 annual contacts across phone, text, and chat.

Underlying service delivery is human-staffed by trained crisis counselors and volunteers who undergo a five-week onboarding program, supported by quality improvement oversight and clinical supervision (LMSW credentialed staff). Core technology consists of integrated telephony and intelligent routing for multi-channel crisis communication; no public-facing application, API, or AI capabilities are disclosed.

CSSNV operates under a nonprofit, grant-and-donation revenue model: the operating budget is largely comprised of state and government grants administered through Nevada's Division of Public and Behavioral Health for 988 services, supplemented by individual donations, Circle of Compassion corporate sponsorships (beginning at $5,000), event proceeds, and community support. All services are free to the public. The organization is governed by an independent Board of Directors, with CEO Amee Ivie leading an executive team and roughly 11–50 total employees.

Name

Crisis Support Services of Nevada

Legal name

Crisis Support Services of Nevada

Website

https://cssnv.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

11–50 employees

Short description

Crisis Support Services of Nevada is a 501(c)(3) nonprofit in Reno that operates a 24/7 multi-channel crisis contact center serving as the designated 988 Suicide & Crisis Lifeline contact center for Northern and Rural Nevada, providing free crisis intervention, victim advocacy, and care coordination across suicide, sexual assault, domestic violence, substance use, and abuse hotlines.

Ownership category

akta.pro rank

Product category

Crisis Intervention and Mental Health Support Services

NAICS

Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Crisis intervention services
• Suicide prevention hotline
• Victim advocacy services
• Mental health support
• Community crisis response

Headquarters

HQ city

Reno

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government and State Grants: Operating budget is largely comprised of state and government grants which have specific guidelines. CSSNV serves as Nevada's 988 crisis contact center for Northern and Rural Nevada under state administration.
2. Individual and Corporate Donations: Donations from individuals and corporate sponsors (Circle of Compassion sponsorships beginning at $5,000). Donations are unrestricted and support outreach services, staff development, and volunteer training.
3. Event Revenue: Revenue from events like Take Back the Night (vendor table fees of $25) and Compassion Through the Crisis sponsorship packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels5 records

Core offering

Crisis Support Services of Nevada is a 501(c)(3) nonprofit that provides free, confidential 24/7 crisis intervention and support services to individuals across Northern and Rural Nevada. The organization operates contact center services including phone, text, and chat support; designated 988 Suicide & Crisis Lifeline response; victim services and advocacy; and care coordination programs, all delivered at no cost to users.

Product overview

Crisis Support Services of Nevada operates a multi-program crisis support portfolio centered on a 24/7 Crisis Contact Center, which serves as the 988 Lifeline regional hub for Northern and Rural Nevada. The portfolio consists of four core programs: the Crisis Contact Center (multi-channel crisis response), Care Coordination Unit (follow-up and resource navigation), Victim Services Unit (survivor advocacy for sexual violence), and Nevada 988 (statewide suicide and crisis lifeline). Supporting these are specialized hotlines for substance use disorder, sexual assault, child abuse, vulnerable adult abuse, and Spanish-language crisis support, alongside community programs including the Campus Victim Advocate (CVA) Program, YourSPACE prevention education, and the Survivors of Suicide Loss (SOSL) Support Program. The organization is accredited by the American Association of Suicidology and aligns with SAMHSA National Guidelines for Behavioral Health Crisis Care.

Differentiator

Problem solved

Functional benefit

Products and services

• 988 Suicide & Crisis Lifeline Services
• Victim Services and Advocacy

Quantifiable outcome

• 70,000+ annual contacts through crisis lines
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Nevada Division of Public and Behavioral HealthcoreStrategic or Co-development PartnerState agency that administers Nevada's 988 Suicide & Crisis Lifeline. CSSNV operates as the designated contact center for Northern and Rural Nevada under state oversight and funding.
• Vibrant Emotional HealthcoreStrategic or Co-development PartnerNational administrator of the 988 Suicide & Crisis Lifeline network. CSSNV operates as a local contact center within this national network, adhering to network standards and requirements.
• Carelon Behavioral HealthcoreStrategic or Co-development PartnerPartner in Nevada's 988 crisis response system operations. Works with CSSNV to ensure comprehensive coverage across Nevada.
• SAMHSAcoreStrategic or Co-development PartnerSubstance Abuse and Mental Health Services Administration. Federal agency that funds and supports the National Suicide Prevention Lifeline and crisis center standards. CSSNV aligns with SAMHSA National Guidelines for Behavioral Health Crisis Care.
• Truckee Meadows Community College (TMCC)coreStrategic or Co-development PartnerCampus Victim Advocate program partnership providing on-campus confidential support services for survivors of power-based violence at TMCC.
• NVCARES (University of Nevada, Reno)coreStrategic or Co-development PartnerPartnership with UNR counseling services to provide campus-based sexual assault prevention education and resources for students, faculty, and staff.
• Safe EmbracecoreStrategic or Co-development PartnerPartner organization for Take Back the Night event and community collaboration on power-based violence prevention.
• RAINNminorStrategic or Co-development PartnerNational anti-sexual violence organization. CSSNV provides links to RAINN safety and prevention resources and refers survivors to national services.
• Take Back the Night FoundationminorStrategic or Co-development PartnerGlobal initiative to end sexual and relationship violence. CSSNV hosts annual Take Back the Night events as part of this movement.
• Denim Day CampaignminorStrategic or Co-development PartnerLongest-running sexual violence prevention and education campaign. CSSNV participates annually by encouraging community members to wear denim as protest against sexual violence misconceptions.

Scale indicators5 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Vibrant Emotional Health: National administrator of the 988 Suicide & Crisis Lifeline network; CSSNV operates as a local contact center within Vibrant's network. Both deliver crisis hotline infrastructure and adhere to SAMHSA National Guidelines.
• Crisis Text Line: National 24/7 text-based crisis intervention service that is part of the 988 network. Competes for crisis contact volume and shares the same volunteer/counselor staffing model and multi-channel crisis response framework.
• National Domestic Violence Hotline: National 24/7 hotline for domestic violence survivors offering safety planning and resource referrals. Directly comparable to CSSNV's domestic violence crisis line and victim services programming.
• The Trevor Project: Provides 24/7 crisis intervention for LGBTQ+ youth via phone, text, and chat, integrated with 988. Comparable digital multi-channel crisis model and accreditation standing.
• RAINN (Rape, Abuse & Incest National Network): Operates the National Sexual Assault Hotline; CSSNV partners with RAINN and refers survivors between services. Both deliver confidential survivor advocacy and forensic exam support pathways.
• Community Crisis Services (Maryland): Regional 24/7 crisis hotline and walk-in center serving Montgomery County, Maryland, part of the 988 network. Closest analog in scale, mission, and volunteer-staffed regional crisis center model.

Broad incumbents

• SAMHSA (Substance Abuse and Mental Health Services Administration): Federal agency funding and setting standards for the National Suicide Prevention Lifeline and crisis care. CSSNV aligns with SAMHSA guidelines; SAMHSA is the structural funder/standard-setter for the 988 ecosystem.
• Carelon Behavioral Health: Large managed behavioral health organization and CSSNV's core 988 operations partner in Nevada. Operates a much broader behavioral health portfolio (insurance, EAP, crisis) but overlaps directly in crisis call center operations.
• NAMI (National Alliance on Mental Illness): National grassroots mental health advocacy organization offering support groups, helpline resources, and education. Operates adjacent mental health support infrastructure comparable in audience but at national scale.

Regional players

• Safe Embrace: Nevada-based domestic violence and sexual assault service provider partnered with CSSNV on Take Back the Night events. Operates overlapping crisis and victim advocacy services in the same Nevada geography.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/crisiscall
• Facebookfacebook.com/CrisisCallCenter
• LinkedInlinkedin.com/company/cssnv

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Crisis Support Services of Nevada