What Fusion Care Solutions does

Fusion eCare Solutions Ltd. (trading as Fusion Care Solutions) is a UK-based software provider founded in 2010 that builds modular care management software for the UK social care sector. Its core platform, Fusion eCare, delivers cloud-based care planning, invoicing and billing, and staff management, supplemented by add-on products: CareCalc (a dependency calculator that converts resident needs into evidence-based care hours, shift requirements, staffing gap analysis, fee justification, and CQC compliance outputs), AVA (an Arrival Virtual Assistant digital reception that replaces paper visitor logs), and a Family Portal providing real-time care updates to relatives. The technology stack is cloud-based with mobile accessibility, real-time updates, and secure data handling, and includes a free integration with NHS Digital's GP Connect service for primary care record access.

The business operates a sales-led, direct go-to-market model in the United Kingdom, with quote-based annual SaaS subscriptions for the platform and a separate managed IT services revenue stream (Microsoft 365, cloud, managed networking, cybersecurity, backup and disaster recovery). Customer segments span the full UK care home spectrum — from single-site operators to large multi-home organisations — with personas covering directors, managers, finance teams, administrators, RGNs, HCAs, and families. The company holds an unusually dense compliance portfolio for its size: NHS Assured Solution status (all 14 NHS standards met), PRSB Quality Partner, ISO 9001:2015, ISO 27001, Cyber Essentials Plus, and DCB 0129 clinical safety certification. Reported operational scale is 10.1 million daily care logs per month, 761,000 monthly staff clock-ins, and 371,000 annual invoices.

Fusion Care Solutions is a private limited company with no disclosed funding rounds, no parent company, and no published revenue. It is headquartered in Garforth, Leeds, with disclosed leadership consisting of Managing Director Martin Jones. The company has no disclosed social media presence, no app store listings, no public API, and no headcount or ARR disclosure beyond the firmographic 11-50 employee range.

Name

Fusion Care Solutions

Legal name

Fusion eCare Solutions Ltd.

Website

https://fusionecare.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Fusion eCare Solutions provides modular, cloud-based care management software — including care planning, invoicing, staff management, a dependency calculator, a digital reception, and a family portal — to UK care homes ranging from single-site operators to large multi-home organisations, supported by NHS-aligned certifications and managed IT services.

Ownership category

akta.pro rank

Headquarters

HQ city

West Burton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscription (Care Management Platform): SaaS-based care management software with modular components including Care Planning, Invoicing, Staff Management. Scalable from single site operators to large multi-home organisations. Revenue generated through subscription licensing with free product upgrades and features released every few months.
2. IT Services: Additional services including IT Support, Microsoft 365, Email & Cloud, Managed Internet & Wireless, Cabling & Infrastructure, Antivirus & Security, Backup & Disaster Recovery

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Fusion Care Solutions sells a cloud-based, modular care management software platform for UK care homes, covering care planning, staff management, invoicing, and compliance. The core Fusion eCare platform is complemented by standalone add-on modules including CareCalc (dependency calculator), AVA (digital reception), and a Family Portal, and supported by managed IT services for digital transformation.

Product overview

Fusion eCare is a modular, scalable care management platform for UK care homes offering both standalone modules and fully integrated system. The core Fusion eCare platform provides comprehensive care management, complemented by specialized add-on modules including CareCalc (dependency calculator), AVA (Arrival Virtual Assistant digital reception), and Family Portal (family engagement portal). Key functional modules include Care Planning, Invoicing/Billing, and Staff Management. Organizations can choose standalone modules or combine them for a fully integrated care management system. The platform also offers associated IT services for digital transformation support.

Differentiator

Problem solved

Functional benefit

Brands

• CareCalc: Ultimate Care Home Dependency Calculator that turns resident needs into clear evidence-based care hours
• AVA
• Family Portal

Quantifiable outcome

• 10.1 million daily care logs processed each month
• +2 more outcomes

Segments6 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• NHS Digital (GP Connect)coreTechnology or IntegrationFusion customers can access GP Connect through Fusion software for free, enabling secure sharing of patient care information with GP practices. This integration is part of Fusion's NHS Assured Solution certification and provides seamless connectivity between care homes and primary healthcare providers.
• Professional Record Standards Body (PRSB)coreStrategic or Co-development PartnerLong-standing partnership as PRSB Quality Partner. Fusion eCare Solutions participates in the PRSB's standards partnership scheme to make a difference to the delivery of care. This relationship demonstrates commitment to industry standards in care record keeping.
• UKAS (United Kingdom Accreditation Service)coreOthersISO 9001:2015 and ISO 27001 certifications obtained through UKAS accreditation process. UKAS is the national accreditation body for the United Kingdom, providing independent assessment of certification bodies.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Person Centred Software: One of the largest UK care home software providers, offering electronic care planning, medication management, and analytics. Directly comparable in vertical (UK social care), customer base (care homes), and module-based SaaS model.
• Sekg (iCare): UK-based care management software for residential and nursing homes, covering care plans, medication, and reporting. Competes with Fusion in the same SMB and mid-market care home segment.
• KareInn: Digital care planning platform for UK care homes and nursing homes, focused on evidence-based care plans and clinical outcomes. Direct overlap with Fusion's Care Planning module.
• Nourish Care: UK-based care management software for care homes and domiciliary care. Competes head-to-head with Fusion on care planning, rostering, and family engagement, and is a direct rival in NHS-aligned procurements.
• Care Vision (Coolcare): UK care home management suite covering care planning, staff management, and resident administration. Comparable end-to-end platform play targeting UK care home operators.
• Log my Care: Cloud-based care management platform for UK care homes and home care providers. Overlaps with Fusion on care planning, observations, and reporting for UK social care settings.

Emerging players

• Birdie: UK-based care technology platform primarily focused on home care rather than residential care homes. Comparable in target customer (UK social care providers) and SaaS model, with partial product overlap.
• Quality Compliance Systems (QCS): UK provider of compliance, policies, and care management tools for social care providers. Adjacent in compliance depth and CQC focus, with partial overlap in care home workflows.

Broad incumbents

• Advanced Health & Care: UK software provider offering care management, rostering, and clinical solutions to social care and healthcare organisations. Broader portfolio play with overlapping care home functionality.
• Access Group (Health & Social Care): Large UK software group with a health and social care suite that includes care planning, rostering, and compliance. Operates broadly across multiple verticals and competes with Fusion in the larger care home market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ecareplan
• LinkedInlinkedin.com/company/zest-care-systems

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fusion Care Solutions