Donewell Insurance

Name

Donewell Insurance

Legal name

Donewell Insurance Company Limited

Website

https://donewellinsurance.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Woodland Hills

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Insurance Premium Revenue: Donewell Insurance generates revenue through collection of insurance premiums across multiple policy types including motor, fire, marine, personal accident, and commercial insurance lines. The company operates as a general insurer providing coverage for individuals, corporate entities, and public sector institutions.
2. Insurance Premium - Motor: Motor insurance policies available in three levels: Third Party Only, Third Party Fire and Theft, and Comprehensive Cover. Minimum Third Party Property Damage limit of GHS 8,000 with option to increase.
3. Specialty Insurance Lines: Revenue from specialty lines including Bonds (Bid bonds, Performance Bonds, Advance Payment Bonds, Retention Bonds, Customs Bonds), Contractors All Risk, Fidelity Guarantee Policy, and Workmens Compensation Policy for corporate clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Donewell Insurance provides general insurance products across 14 product lines for individuals, businesses, and public sector institutions in Ghana. Coverage spans motor (Third Party, Third Party Fire & Theft, Comprehensive), property (Fire & Allied Perils, Home Protection, Assets All Risks), liability (Public Liability, Workmen's Compensation), specialty (Bonds, Contractor's All Risk, Marine), and personal/financial protection (Personal Accident, Money Insurance, Plant & Machinery, Goods in Transit, Fidelity Guarantee). Distribution is delivered through 13 branches, 47 agency offices, brokers, and digital channels including the ESI DONEWELL WhatsApp chatbot.

Product overview

Donewell Insurance is a Ghanaian general insurance company offering 14 distinct insurance products. The portfolio includes Motor Insurance (with three coverage tiers: Third Party Only, Third Party Fire & Theft, and Comprehensive), Property & Perils products (Fire & Allied Perils, Home Protection, Assets All Risks), Liability products (Public Liability, Workmen's Compensation), Specialty covers (Bonds, Contractor's All Risk, Marine Insurance), Personal protection (Personal Accident), and Financial protection (Money Insurance, Plant & Machinery, Goods in Transit, Fidelity Guarantee). The company also offers digital distribution through ESI DONEWELL WhatsApp chatbot for motor insurance purchases and renewals.

Differentiator

Problem solved

Functional benefit

Products and services

• Motor Insurance Motor insurance policy covering liabilities to third parties, vehicle damage from accidental damage, fire, theft, and bodily injuries. Available in three levels: Third Party Only, Third Party Fire and Theft, and Comprehensive Cover.
• Fire & Allied Perils Policy providing cover against accidental fire outbreak, lightning, explosion from domestic gas and water heaters, flood, earthquake, volcanic eruption, tornado, windstorm, riots, strikes, civil commotion, aircraft damage, impact damage, and burst pipes.
• Personal Accident Annual policy providing compensation for death, permanent disability, temporary total disablement, and medical expenses arising from bodily injury caused by external, visible, and violent means.
• Bonds Coverage for Contract and Customs Bonds including Bid bonds, Performance Bonds, Advance Payment Bonds, Retention Bonds, and Customs Bonds to meet requirements of principals and contractors/suppliers.
• Contractor's All Risk Policy covering risks faced by clients involved in engineering projects, including loss or damage to contract works, insured's plant and machinery, and liability to third parties for death, bodily injury, or property damage.
• Home Protection Policy covering fire and allied perils, burglary, personal accident for insured and domestic staff, and personal liability to third parties.
• Workmen's Compensation Policy Policy compensating for bodily injury or disease arising out of and in the course of employment, including all costs and expenses for defending claims and medical expenses.
• Assets All Risks Type of fire policy covering loss, damage, or destruction to property of the insured by any accident or misfortune not excluded in the policy.
• Marine Insurance Policy Coverage for cargo, hull, machinery, and terminals against damages or losses including Marine Cargo, Aviation Cargo, Protection & Indemnity, Aviation Hull, Marine Hull, and Passenger and General Liability.
• Public Liability Policy Policy providing cover against liability to third parties for accidental death, bodily injury, and property damage resulting from business activities.
• Money Insurance Coverage for loss of money being transported from one place to another, extendable to cover cash in a locked safe.
• Plant & Machinery Policies covering unforeseen and sudden physical loss or damage from causes such as defects in casting, faulty materials, faulty designs, or other causes not specifically excluded, necessitating repair, replacement, or cash payment while the machine is at work, at rest, or being assembled.
• Goods in Transit Policy providing indemnity against loss or damage to property while in transit, being loaded onto or unloaded from vehicles, caused by accidents or misfortunes not excluded by the policy.
• Fidelity Guarantee Policy Policy designed to compensate employers against loss of money or stock through fraud or dishonesty of employees, covering organizations with employees who handle cash regularly.
• ESI DONEWELL WhatsApp Insurance Service Digital insurance distribution channel via WhatsApp chatbot enabling both agents and individuals to purchase and renew motor insurance policies, obtain instant quotes, and complete insurance purchases 24/7 without time or location limitations.

Quantifiable outcome

• Over 30 years of sustained excellence in claims payment and customer satisfaction
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Perfect Smile FoundationcoreStrategic or Co-development Partner · 20 March 2025CSR partnership for World Oral Health Day initiative at Kyebi School for the Deaf in Eastern Region. Donewell Insurance sponsored comprehensive oral health education and screening exercise led by Perfect Smile Foundation CEO Augustina Mensah Ephraim. The initiative is part of Donewell's broader CSR agenda promoting health, well-being, and inclusion for underserved communities.
• Fihankra.io (ESI Platform Provider)coreTechnology or Integration · 1 January 2024Technology partnership for ESI (Electronic Self-Insurance) platform hosting Donewell's digital insurance distribution channel at esi.fihankra.io:10445/my-snap-insure-new. The platform enables digital insurance purchase and service delivery.
• My Eye CenterminorGTM or Marketing Partner · 12 October 2023World Sight Day 2023 partnership with My Eye Center, Lions Club International, Ghana Total Energies, Vision Spring International, Ace Management Consult, and Brown Hills Residences Pediase. Donewell Insurance participated in free eye screening event at Tema Total Filling Station. Tema Branch Manager Yvette Ampofo represented the company.
• Happy 98.9FMcoreGTM or Marketing Partner · 9 September 2023Donewell Insurance partners with Happy 98.9FM radio station for annual blood donation exercises supporting the National Blood Service and 37 Military Hospital Blood Bank. Partnership has spanned over a decade with events held at Ayalolo Bus Terminal in Accra. The collaboration includes co-branded CSR initiatives with themes like 'Give Blood, Give Often' to stock blood banks across Ghana.
• USA Masqueraders ClubminorGTM or Marketing Partner · 29 November 2022CSR partnership with USA Masqueraders Club involving donation of an electric sewing machine to boost the club's tailor room production. Donation fulfills commitment as part of partnership with the masqueraders club, with chairman and executives expressing appreciation on behalf of the CEO.
• Happy 98.9FMcoreGTM or Marketing Partner · 13 August 2022Third edition of partnership for annual blood donation exercise. The event was suspended in 2020-2021 due to COVID-19 and revived in 2022. Donewell Insurance has been the current partner for this annual life-saving initiative, with event dubbed 'Donate a pint of blood and save a life'.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Regional players

• AXA Mansard Insurance: Major West African (Nigeria-headquartered) general insurer offering motor, property, marine, and specialty lines. Regional peer with comparable product breadth and scale, though operating in a different national market.

Direct peers

• SIC Insurance Company: State-affiliated Ghanaian general insurer with comparable product breadth (motor, fire, marine, bonds) and nationwide branch network. Direct peer competing on commercial lines and institutional accounts.
• Star Assurance: Ghana-headquartered general insurer providing motor, property, marine, and specialty cover for individuals and enterprises. Operates with a similar multi-channel distribution approach in the same regulatory environment.
• Vanguard Assurance: Ghanaian insurer providing general insurance products including motor, property, marine, and bonds. Directly comparable in scale, product mix, and target segments to Donewell.
• NSIA Insurance Ghana: Pan-African insurance group operating in Ghana (formerly CDH Insurance, which produced some of Donewell's own management). Comparable general insurance carrier competing in the same Ghanaian market with similar product lines.
• Glico General Insurance: Ghanaian general insurance carrier offering motor, fire, and commercial lines to individuals and corporates. Peer across overlapping product categories and broker-driven distribution.
• Enterprise Insurance Company: Ghanaian general insurance carrier offering motor, fire, marine, and specialty lines through a similar branch-and-broker model. Direct competitor to Donewell in the Ghana P&C market, serving individuals and corporates with overlapping product sets.
• SUNU Assurances Ghana: PAN-African insurance group with Ghana operations in general insurance (former employer of Donewell CEO Isaac Kwakwa-Sarpong). Direct peer offering overlapping motor, fire, and commercial products in Ghana.

Broad incumbents

• Hollard Insurance Ghana: Pan-African insurance group with general insurance operations in Ghana offering motor, property, and commercial cover. Broader portfolio-backed peer operating in the same regulatory regime.
• Old Mutual Ghana: Multi-line African insurance group with general insurance products in Ghana. Larger parent with broader life and investment capabilities but directly overlaps on P&C lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/donewellinsure
• Facebookfacebook.com/donewellinsurance
• LinkedInlinkedin.com/company/donewell-insurance-company-ltd
• Instagraminstagram.com/donewellinsurance

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Donewell Insurance