WINDERMERE
Windermere Child and Family Services is a Victorian not-for-profit delivering NDIS disability services, allied health therapies, family day care, homelessness support, victims assistance, and disaster recovery programs to 23,015 children, families and individuals annually, funded primarily by government contracts and donations.
- Company typePrivate
- Founded2003
- HeadquartersNarre Warren, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What WINDERMERE does
Windermere Child and Family Services is an independent, not-for-profit community service organisation headquartered in Narre Warren, Victoria, Australia, operating across South Eastern Victoria including Southern Metropolitan Melbourne, Gippsland, and Eastern and Western Metropolitan regions. Founded in 1992, the organisation delivered services to 23,015 children, families and individuals during the 2024-25 financial year across two principal divisions: (1) NDIS-registered disability and early childhood services including Plan Management, Support Coordination, Early Childhood Early Intervention under a Key Worker model, and allied health therapies (Speech Pathology, Occupational Therapy, Physiotherapy, Psychology, Dietetics); and (2) Community Services spanning Family Day Care, Out of School Hours Care, Homelessness Support, the Mums & Bubs accommodation program, the government-contracted Victims Assistance Program, group programs, and disaster recovery support.
The technology backbone includes the in-house HubWorks administration platform for Family Day Care with attendance tracking, invoicing, and the Hub Debit payment system integrated with IntegraPay; CRM development for Support Coordination and Early Intervention & Therapy Services; Microsoft Shifts for OSHC service rostering; and the Practitioner Coaching Framework App used to measure fidelity of service delivery. Windermere holds NDIS registration (4050001510), ACNC Registered Charity status (A0025460D), Rainbow Tick accreditation valid through November 2026, and a Reflect Reconciliation Action Plan endorsement.
The business model is dominated by government funding streams (NDIS, Department of Justice and Community Safety, Department of Health and Human Services, Department of Transport and Planning) supplemented by tax-deductible donations, corporate sponsorships, and fundraising events (Trek4Windermere, Golf Classic, Tax and Christmas Appeals). Most services are provided at no direct cost to consumers, with NDIS Plan Management free when included in a participant's plan and Family Day Care fees partially subsidised through Child Care Subsidy. Distribution is primarily through institutional referral pathways (WAYSS Ltd for homelessness, Link Health and Community and Brotherhood of St Laurence for NDIS) plus direct enquiry channels (phone 1300 946 337, online forms) and eight physical offices. The organisation is governed by a volunteer Board chaired by Gary Castricum and led by CEO Dr Lynette Buoy.
WINDERMERE firmographics
Firmographics- Name
- WINDERMERE
- Legal name
- Windermere Child and Family Services
- Website
- https://windermere.org.au
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Windermere Child and Family Services is a Victorian not-for-profit delivering NDIS disability services, allied health therapies, family day care, homelessness support, victims assistance, and disaster recovery programs to 23,015 children, families and individuals annually, funded primarily by government contracts and donations.
- Ownership category
- akta.pro rank
WINDERMERE industry classification
Industry- Product category
- Community Social Services
- NAICS
- Other Individual and Family Services (624190), Child Care Services (6244), Community Food and Housing, and Emergency and Other Relief Services (6242)
- SIC
- Services-Social Services (8300), Services-Child Day Care Services (8351)
- akta.pro primary industry
- Family & Parenting Support Services (BPAGAEAC)
- akta.pro secondary industries
- Family Resource Centers & Wraparound Support Services (EDACALAH), Parent’s Helper (Non-Infant) & Child Supervision (HSAAAGAA)
Keywords
Where WINDERMERE is headquartered
LocationHeadquarters
- HQ city
- Narre Warren
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
WINDERMERE business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government Funding: Primary revenue source through government and state-based programs including NDIS, Department of Health and Human Services, Department of Justice and Community Safety, and various federal and state funding channels. Services continue until consumers start their NDIS plans.
- Donations and Fundraising: Community donations through tax-deductible charitable donations (ABN: 63 066 828 936), fundraising events (Trek4Windermere, Golf Classic, Tax Appeals, Christmas Appeals), corporate sponsorships, and bequests. In 2024-25 received 131 donations raising $337,190.43.
- NDIS Plan Management: Plan Management services provided to NDIS participants. If Plan Management is included in the NDIS plan, there is no cost to the consumer. Windermere processes invoices, manages financial reporting, and provides budget dashboard access.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | NDIS Plan Management - No charge if included in plan |
| Subscription | Fortnightly | Family Day Care - Fee-based with government subsidies available |
| Other | Other | Mums & Bubs Program - No charge |
| Other | Other | Victims Assistance Program - No charge |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels10 records
WINDERMERE product offering
Product offeringCore offering
Windermere Child and Family Services is a not-for-profit community service organization delivering disability, early childhood, family and community services across Victoria, Australia. Its core services span NDIS-registered disability and early intervention support (Plan Management, Support Coordination, ECEI Key Worker, allied health therapies), home-based and outside-school-hours childcare, homelessness case management, family violence and victims-of-crime support, young-mother accommodation, disaster recovery, and community strengthening programs.
Product overview
Windermere Child and Family Services is a not-for-profit community service organization operating across Victoria, Australia. The organization provides a comprehensive suite of social services organized into two main divisions: (1) NDIS-registered disability and early childhood services including Plan Management, Support Coordination, Early Childhood Early Intervention (ECEI) with Key Worker model, and allied health therapies (Speech Pathology, Occupational Therapy, Physiotherapy, Psychology, Dietetics); and (2) Community Services including Family Day Care (home-based childcare), Out of School Hours Care (OSHC), Homelessness Support, Mums & Bubs accommodation, Victims Assistance Program, and group programs. The NDIS Plan Management and Support Coordination services are provided through the organization's NDIS registration (Registration Number: 4050001510), while family services include Family Violence support, crisis accommodation, and community strengthening programs. The organization also operates HubWorks, an internal administration platform for Family Day Care with integrated Hub Debit payment processing via IntegraPay.
Differentiator
Problem solved
Functional benefit
Products and services
- Family Day Care Home-based early childhood education and care service delivered by fully supported and accredited educators for children from birth to 12 years, offering flexible hours including before/after school care, weekends and overnight care across Victoria.
- NDIS Plan Management NDIS-registered financial administration and management of NDIS plans, processing invoices, tracking funds, ensuring timely provider payments and providing dedicated plan managers as a single point of contact for participants Australia-wide.
- Support Coordination NDIS-funded support that teaches participants how to access and coordinate their NDIS services so they can eventually manage their plans independently.
- Early Childhood Early Intervention (ECEI) Key Worker Services Early intervention support for children aged 0-12 with developmental delays or disabilities using a key worker model to help children reach their full potential through coordinated allied health input.
- Speech Pathology Allied health therapy to support children with speech, language, swallowing and feeding difficulties.
- Occupational Therapy Allied health therapy for children aged 0-12 to develop independence in self-care, school skills, play and sensory/emotional control.
- Physiotherapy Allied health therapy developing gross motor and physical/movement skills in children, including balance, coordination and specialist support for complex physical difficulties.
- Psychology Assessment and therapeutic support for the emotional and psychological needs of children and families.
- NDIS Dietitian Services Nutrition advice and dietary services using food and nutrition science to promote health, wellbeing and independence for NDIS participants.
- Homelessness Support Case management and outreach support for families experiencing or at risk of homelessness in Dandenong, Casey and Cardinia regions, including advocacy, referral, medium-term housing support and independent living skills development.
- Mums & Bubs Free medium-term accommodation program for single mothers aged 18-25 facing homelessness with children under school age, providing life skills, parenting support and pathways to stable housing.
- Victims Assistance Program Free confidential information, advice and support for primary, secondary and related victims of violent crime across Southern Metropolitan Melbourne, Gippsland, Western and Eastern regions, delivered on behalf of the Victorian Government.
- Out of School Hours Care (OSHC) Before and after school care and vacation care services delivered at partner primary schools including Bayles Regional Primary, Lang Lang Primary, St John The Baptist Primary and Drouin South Primary.
- Disaster Recovery Support Tiered recovery support services for communities impacted by bushfires, storms and floods across Victoria, including case management, insurance advocacy and community rebuilding assistance (e.g. response to 2021 Yarra Ranges storm and 2022 flood event).
- Communities for Children Cranbourne Facilitating-partner program supporting children and families in Cranbourne, Clyde and Clyde North areas through collaboration with four community partners.
Quantifiable outcome
- 23,015 consumers supported in 2024-25
- +6 more outcomes
Companies that use WINDERMERE
Customer profileNamed customers13 records
Segments8 records
Ideal customer profiles5 records
WINDERMERE technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
WINDERMERE partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- Women's Property Initiatives (WPI)corePartnership with WPI enabled life-changing housing outcome for Clara and her family. WPI recognized the family's resilience and offered tenancy in a brand new five-bedroom property, providing stable housing solution.
- WAYSS LtdcoreLocal homelessness entry point for Dandenong and Casey/Cardinia regions. Referrals to Windermere homelessness support services are coordinated through WAYSS.
- Link Health and CommunitycoreNDIS Local Area Coordinator for Melbourne's South East region. Phone 1800 546 532. Assists consumers through NDIS planning process.
- Brotherhood of St LaurencecoreNDIS Local Area Coordinator for Mornington Peninsula region. Phone 1300 275 323. Assists consumers through NDIS planning process.
- Sharp Corporation of AustraliaminorCorporate partner with long history of supporting Windermere. Sharp has been a supporter and is now a Platinum sponsor of Windermere Golf Day, also supporting events like Bounce of the Ball.
- Capital TransportminorPlatinum sponsor of 2021 Windermere Golf Classic. Established in 1990, provides innovative transport solutions across Australia with offices in Melbourne, Sydney, Brisbane, Perth, Adelaide. Long-time supporter of Windermere.
- Wellsprings for WomenminorDelivered Parent Child Mother Goose program for Aboriginal and Torres Strait Islander families through CfC Cranbourne partnership, providing culturally safe space for parents to connect and build community.
- Cardinia CouncilminorPartnership facilitated transition of Toomah Community Centre management, with ECG College taking ground floor while Windermere continues occupying first floor to support local community.
- ECG CollegeminorPartnership with Windermere at Toomah Community Centre where ECG College runs ground floor facilities while Windermere continues community services from first floor.
- Family Day Care AustraliaminorNational body providing insurance arrangements and support for Family Day Care educators. Windermere Family Day Care educators can arrange public liability insurance through this organization.
- Aboriginal Community Controlled OrganisationscoreWindermere strengthened engagement with Aboriginal Community Controlled Organisations through new co-locations. Led by Aboriginal Engagement workers, this work increased referrals and built greater trust among Aboriginal people impacted by crime.
Scale indicators8 records
Recent moves3 records
Expansion highlights6 records
WINDERMERE competitors and assessment
Company assessmentBroad incumbents
- Brotherhood of St Laurence: Major Victorian NFP focused on disadvantage, ageing, and family services with research and advocacy capabilities. Comparable to Windermere in NDIS Local Area Coordination partnership (Brotherhood serves Mornington Peninsula for Windermere referrals) and broader social services mission.
- Mission Australia: One of Australia's largest NFPs operating across homelessness, family services, disability, and youth housing nationally. Overlaps with Windermere in homelessness support and family services but at significantly larger scale and broader geographic footprint.
- Uniting (Victoria and Tasmania): Large multi-service NFP operating across family services, aged care, disability, and homelessness in Victoria and Tasmania. Comparable to Windermere across most service lines, with greater scale, broader geographic reach, and similar faith-affiliated NFP structure.
Direct peers
- OzChild: Victorian-based NFP providing child welfare, family services, and NDIS-registered supports. Comparable to Windermere in scope (family preservation, out-of-home care, early intervention) and target population, with overlapping government funding streams and similar operating geographies.
- MacKillop Family Services: Catholic NFP delivering child and family services, NDIS supports, and education programs across Victoria and other states. Comparable to Windermere in family preservation, disability, and early childhood services, with similar reliance on government funding and vulnerable child/family client base.
- Relationships Australia (Victoria): Federated NFP providing family relationship services, counselling, and family violence support across Australia. Comparable to Windermere's Victims Assistance Program and family services, with similar government contracts and counselling-adjacent service lines.
- Anglicare Victoria: Major Victorian faith-based NFP delivering family services, child protection, homelessness support, and NDIS services. Direct peer to Windermere across most service lines, with overlapping geographies and similar government-funded operating model.
- The Smith Family: National Australian NFP focused on children's education and family support, with strong emphasis on disadvantaged families. Comparable to Windermere's Communities for Children Cranbourne and broader family strengthening work, with similar donor-funded revenue model and vulnerable family segments.
- Kids First Australia: Victorian-based NFP providing early childhood, family, and specialist therapeutic services. Directly comparable to Windermere's early childhood and family services offering, with similar scale and Victorian operating footprint, and overlapping government contracts.
- Berry Street: One of Australia's largest family and child welfare NFPs, headquartered in Victoria. Directly comparable to Windermere across family services, family violence, early childhood, and out-of-home care, with similar reliance on government funding and a comparable consumer base of vulnerable children and families.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
WINDERMERE social profiles
Digital presenceWINDERMERE financial estimates
Financial estimateRevenue estimate
Valuation estimate
WINDERMERE leadership team
Management profileNumber of profiles
Profiles9 records
WINDERMERE funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
WINDERMERE M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about WINDERMERE
What does WINDERMERE do?
Windermere Child and Family Services is a not-for-profit community service organization delivering disability, early childhood, family and community services across Victoria, Australia. Its core services span NDIS-registered disability and early intervention support (Plan Management, Support Coordination, ECEI Key Worker, allied health therapies), home-based and outside-school-hours childcare, homelessness case management, family violence and victims-of-crime support, young-mother accommodation, disaster recovery, and community strengthening programs.
Is WINDERMERE a public or private company?
WINDERMERE is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was WINDERMERE founded?
WINDERMERE was founded in 2003. It employs 101 to 250 people.
Where is WINDERMERE based?
WINDERMERE is headquartered in Narre Warren, Australia, in the Oceania region.
How does WINDERMERE make money?
Three revenue lines are on record. Government Funding is the primary driver. The others are donations and Fundraising and NDIS Plan Management.
Who are WINDERMERE's main competitors?
Broad incumbents on record are Brotherhood of St Laurence, Mission Australia and Uniting (Victoria and Tasmania). Direct peers are OzChild, MacKillop Family Services, Relationships Australia (Victoria), Anglicare Victoria, The Smith Family, Kids First Australia and Berry Street.
Does WINDERMERE have an API?
No public API is recorded for WINDERMERE.
What industry is WINDERMERE in?
WINDERMERE's product category is Community Social Services. Its primary akta.pro industry code is BPAGAEAC, Family & Parenting Support Services, with a secondary code of EDACALAH, Family Resource Centers & Wraparound Support Services. Its NAICS code is 624190 and its SIC code is 8300.