WINDERMERE

What WINDERMERE does

Windermere Child and Family Services is an independent, not-for-profit community service organisation headquartered in Narre Warren, Victoria, Australia, operating across South Eastern Victoria including Southern Metropolitan Melbourne, Gippsland, and Eastern and Western Metropolitan regions. Founded in 1992, the organisation delivered services to 23,015 children, families and individuals during the 2024-25 financial year across two principal divisions: (1) NDIS-registered disability and early childhood services including Plan Management, Support Coordination, Early Childhood Early Intervention under a Key Worker model, and allied health therapies (Speech Pathology, Occupational Therapy, Physiotherapy, Psychology, Dietetics); and (2) Community Services spanning Family Day Care, Out of School Hours Care, Homelessness Support, the Mums & Bubs accommodation program, the government-contracted Victims Assistance Program, group programs, and disaster recovery support.

The technology backbone includes the in-house HubWorks administration platform for Family Day Care with attendance tracking, invoicing, and the Hub Debit payment system integrated with IntegraPay; CRM development for Support Coordination and Early Intervention & Therapy Services; Microsoft Shifts for OSHC service rostering; and the Practitioner Coaching Framework App used to measure fidelity of service delivery. Windermere holds NDIS registration (4050001510), ACNC Registered Charity status (A0025460D), Rainbow Tick accreditation valid through November 2026, and a Reflect Reconciliation Action Plan endorsement.

The business model is dominated by government funding streams (NDIS, Department of Justice and Community Safety, Department of Health and Human Services, Department of Transport and Planning) supplemented by tax-deductible donations, corporate sponsorships, and fundraising events (Trek4Windermere, Golf Classic, Tax and Christmas Appeals). Most services are provided at no direct cost to consumers, with NDIS Plan Management free when included in a participant's plan and Family Day Care fees partially subsidised through Child Care Subsidy. Distribution is primarily through institutional referral pathways (WAYSS Ltd for homelessness, Link Health and Community and Brotherhood of St Laurence for NDIS) plus direct enquiry channels (phone 1300 946 337, online forms) and eight physical offices. The organisation is governed by a volunteer Board chaired by Gary Castricum and led by CEO Dr Lynette Buoy.

Name

WINDERMERE

Legal name

Windermere Child and Family Services

Website

https://windermere.org.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Windermere Child and Family Services is a Victorian not-for-profit delivering NDIS disability services, allied health therapies, family day care, homelessness support, victims assistance, and disaster recovery programs to 23,015 children, families and individuals annually, funded primarily by government contracts and donations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Child Care Services (6244), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Child Day Care Services (8351)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Parent’s Helper (Non-Infant) & Child Supervision (HSAAAGAA)

Keywords

• Community social services
• Disability support services
• Early childhood education
• Family violence support
• Homelessness services

Headquarters

HQ city

Narre Warren

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding: Primary revenue source through government and state-based programs including NDIS, Department of Health and Human Services, Department of Justice and Community Safety, and various federal and state funding channels. Services continue until consumers start their NDIS plans.
2. Donations and Fundraising: Community donations through tax-deductible charitable donations (ABN: 63 066 828 936), fundraising events (Trek4Windermere, Golf Classic, Tax Appeals, Christmas Appeals), corporate sponsorships, and bequests. In 2024-25 received 131 donations raising $337,190.43.
3. NDIS Plan Management: Plan Management services provided to NDIS participants. If Plan Management is included in the NDIS plan, there is no cost to the consumer. Windermere processes invoices, manages financial reporting, and provides budget dashboard access.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

Windermere Child and Family Services is a not-for-profit community service organization delivering disability, early childhood, family and community services across Victoria, Australia. Its core services span NDIS-registered disability and early intervention support (Plan Management, Support Coordination, ECEI Key Worker, allied health therapies), home-based and outside-school-hours childcare, homelessness case management, family violence and victims-of-crime support, young-mother accommodation, disaster recovery, and community strengthening programs.

Product overview

Windermere Child and Family Services is a not-for-profit community service organization operating across Victoria, Australia. The organization provides a comprehensive suite of social services organized into two main divisions: (1) NDIS-registered disability and early childhood services including Plan Management, Support Coordination, Early Childhood Early Intervention (ECEI) with Key Worker model, and allied health therapies (Speech Pathology, Occupational Therapy, Physiotherapy, Psychology, Dietetics); and (2) Community Services including Family Day Care (home-based childcare), Out of School Hours Care (OSHC), Homelessness Support, Mums & Bubs accommodation, Victims Assistance Program, and group programs. The NDIS Plan Management and Support Coordination services are provided through the organization's NDIS registration (Registration Number: 4050001510), while family services include Family Violence support, crisis accommodation, and community strengthening programs. The organization also operates HubWorks, an internal administration platform for Family Day Care with integrated Hub Debit payment processing via IntegraPay.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Day Care Home-based early childhood education and care service delivered by fully supported and accredited educators for children from birth to 12 years, offering flexible hours including before/after school care, weekends and overnight care across Victoria.
• NDIS Plan Management NDIS-registered financial administration and management of NDIS plans, processing invoices, tracking funds, ensuring timely provider payments and providing dedicated plan managers as a single point of contact for participants Australia-wide.
• Support Coordination NDIS-funded support that teaches participants how to access and coordinate their NDIS services so they can eventually manage their plans independently.
• Early Childhood Early Intervention (ECEI) Key Worker Services Early intervention support for children aged 0-12 with developmental delays or disabilities using a key worker model to help children reach their full potential through coordinated allied health input.
• Speech Pathology Allied health therapy to support children with speech, language, swallowing and feeding difficulties.
• Occupational Therapy Allied health therapy for children aged 0-12 to develop independence in self-care, school skills, play and sensory/emotional control.
• Physiotherapy Allied health therapy developing gross motor and physical/movement skills in children, including balance, coordination and specialist support for complex physical difficulties.
• Psychology Assessment and therapeutic support for the emotional and psychological needs of children and families.
• NDIS Dietitian Services Nutrition advice and dietary services using food and nutrition science to promote health, wellbeing and independence for NDIS participants.
• Homelessness Support Case management and outreach support for families experiencing or at risk of homelessness in Dandenong, Casey and Cardinia regions, including advocacy, referral, medium-term housing support and independent living skills development.
• Mums & Bubs Free medium-term accommodation program for single mothers aged 18-25 facing homelessness with children under school age, providing life skills, parenting support and pathways to stable housing.
• Victims Assistance Program Free confidential information, advice and support for primary, secondary and related victims of violent crime across Southern Metropolitan Melbourne, Gippsland, Western and Eastern regions, delivered on behalf of the Victorian Government.
• Out of School Hours Care (OSHC) Before and after school care and vacation care services delivered at partner primary schools including Bayles Regional Primary, Lang Lang Primary, St John The Baptist Primary and Drouin South Primary.
• Disaster Recovery Support Tiered recovery support services for communities impacted by bushfires, storms and floods across Victoria, including case management, insurance advocacy and community rebuilding assistance (e.g. response to 2021 Yarra Ranges storm and 2022 flood event).
• Communities for Children Cranbourne Facilitating-partner program supporting children and families in Cranbourne, Clyde and Clyde North areas through collaboration with four community partners.

Quantifiable outcome

• 23,015 consumers supported in 2024-25
• +6 more outcomes

Named customers13 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Women's Property Initiatives (WPI)coreStrategic or Co-development PartnerPartnership with WPI enabled life-changing housing outcome for Clara and her family. WPI recognized the family's resilience and offered tenancy in a brand new five-bedroom property, providing stable housing solution.
• WAYSS LtdcoreChannel Partner/ Reseller/ DistributorLocal homelessness entry point for Dandenong and Casey/Cardinia regions. Referrals to Windermere homelessness support services are coordinated through WAYSS.
• Link Health and CommunitycoreChannel Partner/ Reseller/ DistributorNDIS Local Area Coordinator for Melbourne's South East region. Phone 1800 546 532. Assists consumers through NDIS planning process.
• Brotherhood of St LaurencecoreChannel Partner/ Reseller/ DistributorNDIS Local Area Coordinator for Mornington Peninsula region. Phone 1300 275 323. Assists consumers through NDIS planning process.
• Sharp Corporation of AustraliaminorGTM or Marketing PartnerCorporate partner with long history of supporting Windermere. Sharp has been a supporter and is now a Platinum sponsor of Windermere Golf Day, also supporting events like Bounce of the Ball.
• Capital TransportminorGTM or Marketing PartnerPlatinum sponsor of 2021 Windermere Golf Classic. Established in 1990, provides innovative transport solutions across Australia with offices in Melbourne, Sydney, Brisbane, Perth, Adelaide. Long-time supporter of Windermere.
• Wellsprings for WomenminorStrategic or Co-development PartnerDelivered Parent Child Mother Goose program for Aboriginal and Torres Strait Islander families through CfC Cranbourne partnership, providing culturally safe space for parents to connect and build community.
• Cardinia CouncilminorStrategic or Co-development PartnerPartnership facilitated transition of Toomah Community Centre management, with ECG College taking ground floor while Windermere continues occupying first floor to support local community.
• ECG CollegeminorStrategic or Co-development PartnerPartnership with Windermere at Toomah Community Centre where ECG College runs ground floor facilities while Windermere continues community services from first floor.
• Family Day Care AustraliaminorChannel Partner/ Reseller/ DistributorNational body providing insurance arrangements and support for Family Day Care educators. Windermere Family Day Care educators can arrange public liability insurance through this organization.
• Aboriginal Community Controlled OrganisationscoreStrategic or Co-development PartnerWindermere strengthened engagement with Aboriginal Community Controlled Organisations through new co-locations. Led by Aboriginal Engagement workers, this work increased referrals and built greater trust among Aboriginal people impacted by crime.

Scale indicators8 records

Recent moves3 records

Expansion highlights6 records

Broad incumbents

• Brotherhood of St Laurence: Major Victorian NFP focused on disadvantage, ageing, and family services with research and advocacy capabilities. Comparable to Windermere in NDIS Local Area Coordination partnership (Brotherhood serves Mornington Peninsula for Windermere referrals) and broader social services mission.
• Mission Australia: One of Australia's largest NFPs operating across homelessness, family services, disability, and youth housing nationally. Overlaps with Windermere in homelessness support and family services but at significantly larger scale and broader geographic footprint.
• Uniting (Victoria and Tasmania): Large multi-service NFP operating across family services, aged care, disability, and homelessness in Victoria and Tasmania. Comparable to Windermere across most service lines, with greater scale, broader geographic reach, and similar faith-affiliated NFP structure.

Direct peers

• OzChild: Victorian-based NFP providing child welfare, family services, and NDIS-registered supports. Comparable to Windermere in scope (family preservation, out-of-home care, early intervention) and target population, with overlapping government funding streams and similar operating geographies.
• MacKillop Family Services: Catholic NFP delivering child and family services, NDIS supports, and education programs across Victoria and other states. Comparable to Windermere in family preservation, disability, and early childhood services, with similar reliance on government funding and vulnerable child/family client base.
• Relationships Australia (Victoria): Federated NFP providing family relationship services, counselling, and family violence support across Australia. Comparable to Windermere's Victims Assistance Program and family services, with similar government contracts and counselling-adjacent service lines.
• Anglicare Victoria: Major Victorian faith-based NFP delivering family services, child protection, homelessness support, and NDIS services. Direct peer to Windermere across most service lines, with overlapping geographies and similar government-funded operating model.
• The Smith Family: National Australian NFP focused on children's education and family support, with strong emphasis on disadvantaged families. Comparable to Windermere's Communities for Children Cranbourne and broader family strengthening work, with similar donor-funded revenue model and vulnerable family segments.
• Kids First Australia: Victorian-based NFP providing early childhood, family, and specialist therapeutic services. Directly comparable to Windermere's early childhood and family services offering, with similar scale and Victorian operating footprint, and overlapping government contracts.
• Berry Street: One of Australia's largest family and child welfare NFPs, headquartered in Victoria. Directly comparable to Windermere across family services, family violence, early childhood, and out-of-home care, with similar reliance on government funding and a comparable consumer base of vulnerable children and families.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/WindermereChildFamilyServices
• LinkedInlinkedin.com/company/windermere-child-&-family-services
• Instagraminstagram.com/windermerechildfamilyservices
• TikToktiktok.com/@windermereservices
• Xx.com/Windermere_Aust

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WINDERMERE