Department of Premier and Cabinet (DPC)

What Department of Premier and Cabinet (DPC) does

The Department of Premier and Cabinet (DPC) is the central coordinating department of the Victorian State Government in Australia, headquartered in Melbourne. It serves as the primary policy and service coordination body for the State of Victoria, providing the state's approximately six million residents with unified access to government services, grants, emergency information, worker screening, vocational training, and public sector employment opportunities. DPC serves as the structural backbone of the Victorian Government rather than a single-function agency, coordinating activities across portfolios including education, environment, families, health, housing, justice, transport, and safety.

DPC's core digital products are the central vic.gov.au portal and the Service Victoria transactional platform. Service Victoria enables citizens to complete high-volume transactions including Working with Children Checks, NDIS Worker Screening (fee $139.20), vehicle registration rebates (20%, up to $186), fines payments, birth/death/marriage certificate requests, and digital ID management. Supporting modules include VicEmergency (live emergency warning maps), VicTraffic (road disruption alerts), Careers.Vic (public sector job portal), and Savings Finder (personalized benefits discovery). The technology stack is built on Drupal CMS hosted on Microsoft Azure infrastructure in Sydney, augmented by Google Analytics, Google Tag Manager, Hotjar, and Microsoft Clarity for user behavior analytics.

DPC operates no commercial revenue model. Services are primarily free at point of use for citizens, with statutory fees on specific compliance services. The department is funded through Victorian state taxation and parliamentary appropriation. Distribution combines a unified digital platform (Service Victoria), a 1,200+ PSO physical safety presence across transport and shopping centres, 90+ TAFE campuses for vocational training, and a contact centre (1300 366 356). DPC coordinates with Victoria Police, VICSES, CFA, FRV, and Emergency Management Victoria for emergency response, and manages a broad ecosystem of training, emergency, and community service partners to deliver whole-of-government services.

Name

Department of Premier and Cabinet (DPC)

Legal name

Department of Premier and Cabinet

Website

https://vic.gov.au

Company type

Public

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Department of Premier and Cabinet (DPC) is the central coordinating department of the Victorian Government, providing citizens of Victoria with unified access to government services, emergency management, worker screening, vocational training, and public sector employment through the Service Victoria digital platform.

Ownership category

akta.pro rank

Product category

Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119), Public Finance Activities (92113), Justice, Public Order, and Safety Activities (922), Fire Protection (92216)

akta.pro primary industry

Governor/Executive Office & Cabinet Administration (BPAIABAA)

akta.pro secondary industries

State/Provincial Treasury, Budget & Fiscal Management (BPAIABAC), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Municipal Finance, Treasury, Budget & Procurement (BPAIACAC)

Keywords

• Government services
• Public administration
• Emergency management
• Citizen services
• Digital government

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Distribution channels6 records

Marketing channels7 records

Core offering

The Department of Premier and Cabinet (DPC) is the central coordinating department of the Victorian Government, providing unified government services to citizens and communities of Victoria. It delivers digital service access via the Service Victoria platform (including Working with Children Checks, NDIS Worker Screening, vehicle registration rebates, fines, and life-event certificates), coordinates emergency management through VicEmergency, runs public sector employment through Careers.Vic, and administers programs such as Free TAFE, Free Kinder, and the Savings Finder benefits discovery tool.

Product overview

The Victorian Government's digital presence centers on vic.gov.au as the core portal, with Service Victoria serving as the primary transactional platform for citizen-facing government services. The ecosystem includes specialized modules such as VicEmergency for emergency management, VicTraffic for road information, Careers.Vic for employment, and Savings Finder for benefits discovery. These integrated services enable citizens to access a wide range of government transactions, from identity verification and worker screening to vehicle registration and emergency information, all consolidated through the Service Victoria platform.

Differentiator

Problem solved

Functional benefit

Products and services

• vic.gov.au Portal The Victorian Government portal website serving as the central hub for citizens to access government services, information, and online transactions across all departments and agencies.
• Service Victoria The primary digital service delivery platform for Victorian Government transactions, providing citizen-facing services including Working with Children Check, NDIS Worker Screening, vehicle registration, fines payments, birth/death/marriage services, and digital identity management.
• VicEmergency Official Victorian Government source for emergency warnings and information, providing live maps showing current warnings, planned burns, and incidents across Victoria.
• VicTraffic Official source of road disruption information for Victorian roads, allowing users to check traffic, roadworks, event closures, set up watchlists, and receive notifications.
• Careers.Vic Official Victorian Government portal for public sector jobs and career opportunities across community services, teaching, clean energy, and other sectors.
• Savings Finder Personalized tool that helps Victorians identify rebates, discounts and savings they are eligible for across energy, health, education, transport, families and more.
• Vehicle Registration Rebate 20% rebate on vehicle registration available to Victorian vehicle owners, applied through the Service Victoria app or website, with rebates of up to $186 per eligible vehicle.
• Working with Children Check Statutory worker screening check for individuals engaged in child-related work across Victoria, administered through the Service Victoria platform.
• NDIS Worker Screening Check Statutory screening check for workers in NDIS-registered roles, with a $139.20 fee and typical processing within 3 weeks (faster if no criminal history).
• Free TAFE Victorian Government initiative offering free vocational training through 80+ qualifications and short courses at 90+ TAFE campuses across Victoria, in partnership with TAFE providers and universities.

Quantifiable outcome

• 73% drop in retail theft stock loss and 50% drop in violent events at shopping centres through PSO patrol extension
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

25 partnerships are on record, tiered minor and core.

• Environmental Justice AustraliaminorOthers · 17 July 2026Environmental Justice Australia filed a second case challenging the Vinifera portion of the Victorian Murray Floodplain Restoration Project, arguing the same consultation failures (as the Nyah case) are occurring throughout the Murray River region. This represents adversarial legal action rather than partnership.
• Lower Murray WaterminorOthersLower Murray Water, alongside the Department of Premier and Cabinet, conceded that the Nyah Cultural Heritage Management Plan was approved in error, pausing all flood plain works pending a new plan. This was a joint concession in response to a Supreme Court challenge.
• TAFE GippslandcoreStrategic or Co-development PartnerTAFE Gippsland is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Bendigo TAFEcoreStrategic or Co-development PartnerBendigo TAFE is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Box Hill InstitutecoreStrategic or Co-development PartnerBox Hill Institute is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Chisholm InstitutecoreStrategic or Co-development PartnerChisholm Institute is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Federation TAFEcoreStrategic or Co-development PartnerFederation TAFE is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• GOTAFEcoreStrategic or Co-development PartnerGOTAFE is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Holmesglen InstitutecoreStrategic or Co-development PartnerHolmesglen Institute is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Kangan InstitutecoreStrategic or Co-development PartnerKangan Institute is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Melbourne PolytechniccoreStrategic or Co-development PartnerMelbourne Polytechnic is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• RMIT UniversitycoreStrategic or Co-development PartnerRMIT University is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• South West TAFEcoreStrategic or Co-development PartnerSouth West TAFE is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• SuniTAFEcoreStrategic or Co-development PartnerSuniTAFE is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Swinburne University of TechnologycoreStrategic or Co-development PartnerSwinburne University of Technology is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• TAFE GippslandcoreStrategic or Co-development PartnerTAFE Gippsland is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• The GordoncoreStrategic or Co-development PartnerThe Gordon is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Victoria University PolytechniccoreStrategic or Co-development PartnerVictoria University Polytechnic is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• William Angliss InstitutecoreStrategic or Co-development PartnerWilliam Angliss Institute is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Wodonga TAFEcoreStrategic or Co-development PartnerWodonga TAFE is one of the 90+ TAFE campuses across Victoria delivering Free TAFE courses as part of the Victorian Government's training initiative.
• Victoria PolicecoreOthersVictoria Police is the control agency for law enforcement in Victoria. They work with PSOs for shopping centre patrols and emergency response coordination. Triple Zero (000) is the emergency number for police, ambulance and fire services.
• Victoria State Emergency Service (VICSES)coreOthersVICSES is the control agency for flood, storm, tsunami, earthquake and landslide in Victoria. Part of the emergency management sector coordinated through Emergency Management Victoria.
• Emergency Management Victoria (EMV)coreOthersEmergency Management Victoria leads emergency management in Victoria by maximising the ability of the emergency management sector to work together and strengthening community capacity to plan for, withstand, respond to and recover from emergencies.
• Country Fire Authority (CFA)coreOthersCFA is one of Victoria's fire services working on the smoke alarm campaign and fire services reform alongside FRV.
• Fire Rescue Victoria (FRV)coreOthersFRV is one of Victoria's fire services working on the smoke alarm campaign and fire services reform alongside CFA. Victoria's fire services are being reformed to meet the needs of the rapidly changing state.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Department of the Prime Minister and Cabinet (New Zealand): New Zealand's central coordinating department providing policy advice to the Prime Minister and coordinating government priorities. Comparable in role and function to DPC Victoria across the Tasman.
• Department of the Prime Minister and Cabinet (Australia): Australian federal Cabinet coordinating department. Provides the federal-level model for whole-of-government coordination, policy advice, and citizen-facing digital services (myGov) that DPC Victoria mirrors at the state level.
• NSW Department of Premier and Cabinet: Direct Australian state-level counterpart coordinating the NSW Cabinet and whole-of-government policy and services. Structurally and functionally analogous to DPC Victoria, operating Service NSW as its citizen-facing transactional counterpart to Service Victoria.
• Service NSW: NSW's citizen-facing digital service delivery platform, directly comparable to Service Victoria. Both platforms handle license renewals, fines, rebates, and worker screening through a unified app and web experience.
• Department of the Premier and Cabinet (Western Australia): Western Australian central coordinating department. Comparable in mandate, structural placement within state government, and role coordinating whole-of-government policy and services.
• Department of the Premier and Cabinet (South Australia): South Australian Cabinet coordinating department with analogous central agency functions including intergovernmental relations, policy coordination, and citizen-facing service delivery.
• Queensland Department of the Premier and Cabinet: Queensland's central coordinating department for Cabinet, policy, and citizen services. Operates QLD Government's equivalent whole-of-government portal and citizen-facing digital services, making it the closest peer in another Australian jurisdiction.
• Service Queensland: Queensland's transactional platform for government services. Offers the same consolidated citizen experience as Service Victoria for licensing, registrations, fines, and identity-related services in another Australian state.

Broad incumbents

• UK Cabinet Office: UK central government coordinating body for Cabinet, policy implementation, and digital service standards across government (operating GOV.UK). Provides an international comparator for whole-of-government citizen-facing service delivery and digital identity initiatives.

Others

• Emergency Management Victoria: Operational Victorian agency coordinating emergency services (VICSES, CFA, FRV, Victoria Police) that works directly with DPC on VicEmergency. Closely related ecosystem participant within the same government structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/VicGovAu
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/victorian-government

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Department of Premier and Cabinet (DPC)