Phintraco Consulting
Phintraco Consulting (PhinCon) is an Indonesia-based enterprise IT solutions firm serving tier-1 banks, telcos, and government through CRM, AI-powered contact center, middleware, and IT outsourcing services, leveraging its exclusive Genesys Gold Partner status and 15,000+ talent pool.
- Company typePrivate
- Founded2008
- HeadquartersTebet, Indonesia
- Headcount—
- GTM typeB2B
- OfferingServices
What Phintraco Consulting does
Phintraco Consulting, operating under the PhinCon brand, is an Indonesia-based enterprise IT solutions and services company founded in 2008 as a subsidiary of Phintraco Group. The company delivers a portfolio spanning Cloud CRM Enterprise, AI-Powered Cloud Contact Center (built on Genesys Cloud CX), DevOps Data Platform (Delphix-based), Enterprise Analytics, Middleware, Infrastructure-as-a-Service, Human Capital Management, and IT Outsourcing services. PhinCon is the first and only Genesys Gold Partner in Indonesia and maintains an authorized partner ecosystem of 14+ technology vendors including Oracle, TIBCO, HashiCorp, MuleSoft, Teradata, Couchbase, Redis, Odoo, Solace, Acceldata, and New Relic, enabling end-to-end enterprise implementations.
The company generates revenue through three primary streams: professional services (IT consulting, implementation, managed services, and maintenance support); managed services (IT outsourcing with a 15,000+ candidate pool enabling 3-day placement across fresh-graduate to senior levels with remote, on-site, and hybrid arrangements); and subscription/recurring revenue from software licensing and platform subscriptions through its partner channels. Proprietary assets include RaiseCALL (a call center system tested with Oracle Siebel and deployed at Bank BNI) and WDA (a workforce management application used by PT KAI).
PhinCon serves enterprise customers primarily across Indonesian banking (BCA, BNI, OCBC NISP, Danamon, Panin, Mandiri Tunas Finance), telecommunications (Telkomsel since 2016, Indosat, XL Axiata), transportation (PT KAI), government (Direktorat Jenderal Pajak), e-commerce (Tokopedia), and education (Sampoerna Schools). The company operates from Jakarta headquarters and a Singapore regional subsidiary (Phincon Pte Ltd) that supports cross-border IT talent placement into Singapore-based clients. Distribution combines direct enterprise field sales with channel partner leverage through its technology vendor ecosystem.
Phintraco Consulting firmographics
Firmographics- Name
- Phintraco Consulting
- Legal name
- PT PhinCon
- Website
- https://phincon.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Short description
- Phintraco Consulting (PhinCon) is an Indonesia-based enterprise IT solutions firm serving tier-1 banks, telcos, and government through CRM, AI-powered contact center, middleware, and IT outsourcing services, leveraging its exclusive Genesys Gold Partner status and 15,000+ talent pool.
- Ownership category
- akta.pro rank
Phintraco Consulting industry classification
Industry- Product category
- Enterprise IT Consulting and Solutions
- NAICS
- Management Consulting Services (54161), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Computer Related Services (541519)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)
- akta.pro secondary industries
- Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO), Data, Analytics & AI Consulting (BPAHAEAF)
Keywords
Where Phintraco Consulting is headquartered
LocationHeadquarters
- HQ city
- Tebet
- HQ country
- Indonesia
- HQ region
- Asia
Offices2 records
Markets served
Phintraco Consulting business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Solutions and Services: PhinCon generates revenue through providing comprehensive IT consulting, implementation services, managed services, and maintenance support for enterprise software solutions including CRM, contact center, middleware, HCM, and data platforms
- IT Outsourcing: Revenue generated from providing outsourced IT professionals across various levels (fresh graduates, junior, middle, senior) and roles (developers, QA, project managers, etc.) to client organizations with flexible working arrangements
- Software Licensing and Platform Revenue: As a Genesys Gold Partner and authorized partner for Oracle, TIBCO, HashiCorp, and other vendors, PhinCon earns revenue through software resales, licensing, and platform subscriptions
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | IT Professional Outsourcing across multiple experience levels |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Phintraco Consulting product offering
Product offeringCore offering
Phintraco Consulting (PhinCon) provides enterprise IT consulting, implementation, and managed services across CRM, AI-powered cloud contact center, middleware, HCM, big data, ERP, and RPA solutions. It also resells and implements third-party enterprise software as the first and only Genesys Gold Partner in Indonesia, and offers IT outsourcing services through a 15,000+ candidate talent pool. Proprietary offerings include RaiseCALL (contact center integrated with Oracle Siebel) and WDA (workforce management).
Product overview
Phintraco Consulting operates its IT solutions business under the PhinCon brand, offering an integrated portfolio of enterprise IT solutions and managed services. The core offerings center on Cloud CRM Enterprise, an AI-powered Cloud Contact Center (powered by Genesys Cloud CX), a DevOps Data Platform (based on Delphix), Data Solutions, Enterprise Analytics, Middleware, Infrastructure-as-a-Service, Human Capital Management, and IT Outsourcing. These solutions are complemented by specialized modules for Enterprise Service Bus, Data Analytics, Data Migration, and ERP (Odoo). The portfolio functions as an integrated enterprise ecosystem, where the cloud contact center integrates with the CRM for unified customer data, the DevOps Data Platform accelerates software delivery, middleware connects disparate systems, and IT outsourcing provides the human capital to support all solutions.
Differentiator
Problem solved
Functional benefit
Brands
- PhinCon: Main brand for omnichannel CRM and contact center solutions
Products and services
- PhinCon Cloud CRM Enterprise Cloud-based Customer Relationship Management solution for managing customer interactions, sales pipelines, marketing campaigns, and service operations from a centralized platform.
- PhinCon AI Powered Cloud Contact Center AI-powered omnichannel contact center platform built on Genesys Cloud CX, integrating voice, video, chat, email, WhatsApp, and social media into a unified agent desktop for managing customer interactions at scale.
- PhinCon DevOps Data Platform
Quantifiable outcome
- Reduced HR work process from 10 days to 4 hours through HCM system implementation
- +2 more outcomes
Companies that use Phintraco Consulting
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles5 records
Phintraco Consulting technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability12 records
Feature4 records
Phintraco Consulting partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core, secondary and minor.
- GenesyscoreGenesys Gold Partner - the first and only Gold Partner in Indonesia. PhinCon has partnered with Genesys since 2017 and achieved Gold Partnership status in February 2022. The partnership involves reselling and implementing Genesys Cloud Contact Center solutions including omnichannel contact center, ticketing, telemarketing, and workforce management. PhinCon provides end-to-end services from consultation to implementation and maintenance.
- TIBCOsecondaryGlobal leader in integration, API Management and analytics from the US. Partnership focused on data analytics education and solutions. Collaboration with BINUS University for student skill development in data analytics through guest lectures, seminars, and training modules.
- BINUS UniversityminorMoU signing ceremony for collaboration in data analytics education. Partnership involves preparing students for the digital era through practical training with TIBCO tools, guest lectures, seminars, networking sessions with experts, and relevant training modules. Also supports thesis projects.
- TelkomselcoreLong-standing partnership since 2016 for IT solutions including Enterprise CRM, Platform Development, Middleware, DevSecOps, and L1-L2 Managed Services. PhinCon received Telkomsel Partner Excellence Award 2023 for Best IT Solution Excellence. Collaboration extends to CSR programs including qurban distribution benefiting 43,000 beneficiaries.
- HashiCorpcoreAuthorized Partner of HashiCorp providing Nomad (container orchestration for Docker, lxc, rkt, and other containers) and Terraform (infrastructure as code) solutions. Enables cloud infrastructure automation, multi-cloud compliance and management, and self-service infrastructure provisioning.
- OraclesecondaryTechnology partner providing enterprise software solutions. PhinCon has developed proprietary RaiseCALL system tested and integrated with Oracle Siebel.
- DelphixsecondaryProvider of DevOps Data Platform - an API-first data platform for automating data security, provisioning, and deployment acceleration. Supports multicloud environments with DevOps and CI/CD integration for faster application releases.
- TeradatasecondaryTechnology partner for data solutions and enterprise analytics.
- MuleSoftsecondaryTechnology partner for middleware and integration solutions.
- OdoosecondaryTechnology partner for ERP solutions.
- CouchbasesecondaryTechnology partner for NoSQL database and data solution offerings.
- RedissecondaryTechnology partner for in-memory data structure store and caching solutions.
- SolacesecondaryTechnology partner for event streaming and messaging infrastructure.
- New RelicsecondaryTechnology partner for application performance monitoring and observability.
Scale indicators9 records
Recent moves7 records
Expansion highlights5 records
Phintraco Consulting competitors and assessment
Company assessmentDirect peers
- PT Metrodata Electronics: Indonesian-listed IT distribution and solutions company offering enterprise IT services, cloud, and consulting. Most direct Indonesian peer to PhinCon — same geography, similar enterprise customer base, comparable solution portfolio.
- PT Multipolar Technology: Indonesian IT solutions and services firm focused on enterprise platforms, cloud, and digital transformation. Comparable Indonesian peer with similar banking/telco customer focus and systems integration capabilities.
Broad incumbents
- NTT Data: Global IT services and SI incumbent with a strong Japanese/SEA delivery presence. Comparable to PhinCon in enterprise systems integration, consulting, and managed services, but operates at vastly larger scale and broader geographic reach.
- Wipro Limited: Global IT services and consulting firm with significant Indonesian delivery presence. Comparable as an enterprise SI competitor targeting banking and telco modernization — overlapping directly with PhinCon's verticals.
- Accenture: Global management consulting and technology services leader. Comparable at the high end of PhinCon's enterprise IT consulting and CRM/ERP modernization practice; broad incumbent competing for the same Genesys/Oracle-led transformation budgets.
- Tata Consultancy Services (TCS): Large Indian offshore IT services provider expanding across Southeast Asia. Comparable as a full-stack enterprise SI with consulting, implementation, and managed services across banking and telecom — same target customers as PhinCon.
- Infosys: Global IT services and consulting firm with Indonesian delivery centers. Comparable as an enterprise applications and digital transformation competitor for the same Indonesian banking/telco clients.
Others
- Genesys: Cloud CX/contact center platform vendor that is PhinCon's core technology partner. Comparable as the underlying technology stack for PhinCon's flagship contact center business and the basis of PhinCon's Gold Partner differentiation.
- Salesforce: Global CRM platform vendor — PhinCon is an implementation partner for Salesforce as well (per Sampoerna Schools System engagement). Comparable as an ecosystem/platform counterpart that PhinCon builds services on top of.
Regional players
- Appfuxion (Salesforce partner in SEA): Singapore-headquartered Salesforce consulting partner with SEA delivery. Comparable as a regional CRM/cloud implementation specialist, though specializing in Salesforce rather than Genesys/Oracle like PhinCon.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Phintraco Consulting social profiles
Digital presencePhintraco Consulting financial estimates
Financial estimateRevenue estimate
Valuation estimate
Phintraco Consulting leadership team
Management profileNumber of profiles
Profiles7 records
Phintraco Consulting subsidiaries and ownership
Company hierarchySubsidiaries1 record
Phintraco Consulting funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Phintraco Consulting M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Phintraco Consulting
What does Phintraco Consulting do?
Phintraco Consulting (PhinCon) provides enterprise IT consulting, implementation, and managed services across CRM, AI-powered cloud contact center, middleware, HCM, big data, ERP, and RPA solutions. It also resells and implements third-party enterprise software as the first and only Genesys Gold Partner in Indonesia, and offers IT outsourcing services through a 15,000+ candidate talent pool. Proprietary offerings include RaiseCALL (contact center integrated with Oracle Siebel) and WDA (workforce management).
Is Phintraco Consulting a public or private company?
Phintraco Consulting is a private company. It is classified as corporate owned and is currently operating.
When was Phintraco Consulting founded?
Phintraco Consulting was founded in 2008.
Where is Phintraco Consulting based?
Phintraco Consulting is headquartered in Tebet, Indonesia, in the Asia region.
How does Phintraco Consulting make money?
Three revenue lines are on record. IT Solutions and Services are the primary driver. The others are IT Outsourcing and software Licensing and Platform Revenue.
Who are Phintraco Consulting's main competitors?
Direct peers on record are PT Metrodata Electronics and PT Multipolar Technology. Broad incumbents are NTT Data, Wipro Limited, Accenture, Tata Consultancy Services (TCS) and Infosys. Others are Genesys and Salesforce. Appfuxion (Salesforce partner in SEA) is listed as a regional player.
Does Phintraco Consulting have an API?
No public API is recorded for Phintraco Consulting.
What industry is Phintraco Consulting in?
Phintraco Consulting's product category is Enterprise IT Consulting and Solutions. Its primary akta.pro industry code is BPAHAEAI, ERP, CRM & Enterprise Applications Consulting, with a secondary code of BPAEAGAO, Enterprise Application License Advisory, Vendor Management & Optimization. Its NAICS code is 54161 and its SIC code is 8742.