Support.link

What Support.link does

Support.link is a Paris-headquartered private company operating a transactional platform that enables independent professionals to monetize audio and video communications on a per-minute basis. Users create shareable "Support links" through a mobile application (iOS and Android) and a web client, set their own per-minute rate, and receive automatic payment via Stripe at the end of each call. The company is legally structured as SUPPORT (SASU), a French unipersonal simplified joint-stock company registered at 23 Rue d'Anjou, 75008 Paris (Siret 84792363800013), with 1-10 employees and no disclosed external funding or parent entity.

The business model is a multi-layer transaction-fee take rate: 10% on audio links, 20% on video links, 1% + VAT as a general service fee, and 0.5% + VAT for proforma invoicing, all calculated before VAT and applied at the rate of the client's country of residence. Beyond the two core link products, the platform bundles add-on modules — custom short-link personalization, optional private conversation recording, activity statistics with export, automated VAT-aware invoicing, appointment requests, dedicated technical-support links, multi-user paid conferences, and a referral program paying 25% of first-year commissions. Stripe is the core payments partner; Apple, Google, and Gandi provide distribution and hosting.

The customer base is explicitly horizontal, targeting SMB professionals and individual consultants, support providers, and conference organizers globally via app stores. No management team, revenue figures, funding history, patents, certifications, or AI capabilities are disclosed in the available sources, indicating a small, bootstrapped operation whose strategic positioning rests on a purpose-built payments-plus-communications stack rather than on scale, capital, or proprietary intelligence.

Name

Support.link

Legal name

SUPPORT (SASU)

Website

https://support.link

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1–10 employees

Short description

Support.link is a Paris-based platform that lets independent professionals monetize audio and video calls on a per-minute basis via shareable links, taking a 10-20% fee and processing payments through Stripe, and serving consultants, support providers, and small-group conference hosts globally.

Ownership category

akta.pro rank

Product category

Communications Monetization Platform

NAICS

Activities Related to Credit Intermediation (5223)

akta.pro primary industry

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)

akta.pro secondary industries

Embedded Payments (Pay-ins, Pay-outs, Wallets) (FSAGALAB), Marketplace & Platform Seller Payouts (FSAMAKAE)

Keywords

• Pay-per-minute calls
• Communication monetization
• Professional consulting platform
• Mobile payment communications
• Audio video conferencing

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Operations, Marketing or Sales, Personnel

Revenue model

1. Audio Link Commissions: 10% service fee charged on all audio link transactions. Revenue generated from per-minute communications where users set their own pricing.
2. Video Link Commissions: 20% service fee charged on all video link transactions. Higher commission rate reflects the additional infrastructure costs of video conferencing.
3. Service Fees: 1% + VAT service fee for transaction processing, separate from the per-link type fees.
4. Proforma Invoicing: 0.5% + VAT fee for automated proforma invoice generation and management.
5. Referral Program: Receive 25% of commissions charged on first-year referrals of business associates and colleagues.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Support.link provides a mobile (iOS and Android) and web platform that lets individual professionals monetize their time by creating reusable, customizable links for pay-per-minute audio and video communications. Payment processing is handled through Stripe, with automatic crediting at the end of each call. The platform also offers auxiliary features such as conversation recording, activity statistics and export, automated proforma invoicing with VAT, appointment scheduling, multi-user paid conferences, and a referral program.

Product overview

Support.link is a unified mobile application platform that enables professionals to monetize their communications by the minute. The core offering consists of two communication products: Lien Audio for audio-only pay-per-minute calls (10% service fee) and Lien Video for video conferencing (20% service fee). These are complemented by additional modules including link customization, conversation recording, activity statistics with export, accounting/invoicing with VAT support, appointment scheduling, technical support links, multi-user conferences, and a referral program. The platform integrates Stripe for payment processing and is available on iOS and Android.

Differentiator

Problem solved

Functional benefit

Products and services

• Lien Audio Audio-only communication link enabling professionals to create and share pay-per-minute audio calls with one or more interlocutors, with a 10% service fee plus VAT applied to each transaction.
• Lien Video Video communication link enabling professionals to create and share pay-per-minute video conferences with one or more interlocutors, with a 20% service fee plus VAT applied to each transaction.

Quantifiable outcome

• Clients pay only for time spent during communications

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• StripecoreTechnology or IntegrationStripe is the payment processing partner handling all financial transactions. When a communication ends, credits are automatically transferred to the provider via Stripe. Secure payment processing ensures reliable fund transfers for minute-based communications.
• Apple (App Store)coreChannel Partner/ Reseller/ DistributorApple hosts and distributes the Support.link iOS application through the App Store, making the app available to iOS device users worldwide.
• Google (Play Store)coreChannel Partner/ Reseller/ DistributorGoogle hosts and distributes the Support.link Android application through Google Play Store, making the app available to Android device users worldwide.

Recent moves6 records

Expansion highlights5 records

Others

• Stripe: Payment infrastructure partner of Support.link. Comparable as the enabling layer for digital commerce; Stripe's expansion into vertical SaaS and 'Stripe Connect' marketplaces makes it an adjacent ecosystem participant rather than direct competitor.

Direct peers

• Bento: Creator-monetization platform enabling paid audio/video sessions and tips. Comparable in core functionality (paid communication links) and target audience (creators monetizing direct audience relationships).
• Superpeer: Enables experts to monetize 1:1 video sessions by the minute. Directly comparable to Support.link's Lien Video product, with overlapping customer base of independent professionals seeking paid consultation infrastructure.
• Clarity.fm: Direct peer offering pay-per-minute expert consultations via phone. Closest functional analog to Support.link's audio link product, sharing the same core monetization mechanic and target user (consultants and experts monetizing their time).

Broad incumbents

• Patreon: Largest subscription-based creator monetization platform. Serves a similar creator-economy audience but through recurring memberships rather than per-minute call monetization — adjacent rather than directly overlapping.
• Zoom: Dominant video conferencing platform. While not purpose-built for monetization, Zoom could trivially add per-minute payment features, representing a major incumbent threat to Support.link's video link product.
• Microsoft Teams: Enterprise-grade communication and conferencing platform with paid tiers. While focused on enterprise collaboration rather than monetization, its scale and bundling pose a competitive threat to any consumer-facing paid calling platform.
• Google Meet: Free-to-use video conferencing bundled with Google Workspace. Represents structural competition to any paid video calling product by offering a heavily subsidized alternative to end users.

Emerging players

• Calendly: Scheduling platform already integrated into Support.link's demo flow. Calendly's 'Calendly + Stripe' paid meetings feature competes head-on with Support.link's appointment/payment combination and dwarfs it in scale and brand recognition.
• Buy Me a Coffee: Creator-monetization platform offering tips, memberships, and content sales. Targets the same independent-professional audience but with a fundamentally different monetization mechanic (one-off/membership vs. per-minute calls).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/support.link

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support.link