Municipality of Glyfada

What Municipality of Glyfada does

The Municipality of Glyfada (Δήμος Γλυφάδας) is a local government administrative unit in the Attica region of Greece, headquartered at 15 Alsous Street, Glyfada, providing public services to residents, local businesses, and visitors within its jurisdiction. As a statutory government entity, it operates under Greek municipal law and is funded through local taxes (property taxes, municipal fees, sanitation fees, fines, marina fees, business licenses, and cemetery fees), state allocations, and European Union grants. The municipality is governed by an elected mayor and municipal council and operates under the Kallikratis municipal framework established in 2011.

The municipality has built a digital-first service delivery infrastructure anchored on the glyfada.intelligentcity.gr portal, a mobile application, and a citizen hotline (15464), supplemented by two physical Citizen Service Centers (KEP A and KEP B) and four departmental offices covering cleaning, technical, social, and economic services. Its technology portfolio includes FixMyCity (citizen issue reporting), Digital Certificates, a Suspended Transaction System, AI-powered fire prevention cameras, a ChatBot for citizen inquiries, free WiFi hotspots, air quality monitoring, and radiation measurement systems. Cultural digitization is a recent focus, with the February 2025 launch of the Digital Cultural Repository, the Digital Museum of Aixoni, and a VR Glasses-based virtual museum experience.

Strategic partnerships underpin the technology stack: POINTER (Θ.ΠΑΠΑΜΙΧΑΗΛ-ΒΑΙΝΑΣ – Γ.ΨΑΛΤΑΚΗΣ Ο.Ε.) provides cloud infrastructure for GDPR-compliant data storage, Evolution Projects powers the website and digital platforms, and the European Union co-funds digital transformation, waste management, and infrastructure projects including the ECOSTEAM sustainability initiative. The municipality has earned Blue Flag certification for its beaches from the Foundation for Environmental Education and operates a municipal transport service, traffic education park, and summer camp programs as traditional service offerings.

Name

Municipality of Glyfada

Legal name

Municipality of Glyfada (Δήμος Γλυφάδας)

Website

https://glyfada.gr

Company type

Public

Operating status

Operating

Short description

The Municipality of Glyfada is a Greek local government entity providing public services, digital e-government applications, and smart-city infrastructure to residents, businesses, and visitors within its Attica jurisdiction, funded through local taxes, state allocations, and EU grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Municipal government services
• Citizen service centers
• E-government services
• Waste management services
• Public transportation

Headquarters

HQ city

Glyfáda

HQ country

Greece

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Taxes (Τέλος Ακίνητης Περιουσίας): Property tax collection based on real estate ownership within municipal boundaries.
2. Municipal Fees (Δημοτικά Τέλη): Various municipal fees including cleaning and lighting fees, common space usage fees, business operating fees.
3. Sanitation and Cleaning Fees: Fees for municipal cleaning services and waste management.
4. Fines and Penalties: Administrative fines for code violations, building violations, and regulatory non-compliance.
5. Marina Fees: Berthing fees and marina service charges.
6. Business Licenses and Permits: Fees for operating permits, construction permits, and business licenses.
7. Cemetery Fees: Fees for cemetery services including burial plots, maintenance, and related services.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

The Municipality of Glyfada is a local government entity in the Attica region of Greece providing comprehensive municipal services to residents, businesses, and visitors within its jurisdiction. Core offerings include citizen issue reporting (FixMyCity), digital certificates, electronic services through the Intelligent City platform (glyfada.intelligentcity.gr), public transportation, waste management, cultural programs, civil protection (AI fire prevention cameras), environmental monitoring (air quality, radiation), and regulatory services such as business licensing and permits. Services are delivered through two physical Citizens Service Centers (KEP), a digital self-service portal, mobile applications, and a citizen hotline (15464).

Product overview

Municipality of Glyfada operates as a digital-first municipal government offering a comprehensive portfolio of e-government services. The core digital infrastructure includes Fix My City (citizen reporting platform), Digital Certificates, Digital Applications through the Intelligent City portal (glyfada.intelligentcity.gr), and Suspended Transaction System. The municipality has deployed AI-powered fire prevention cameras and a ChatBot for citizen services. Cultural digitization is a key initiative with the Digital Cultural Repository featuring virtual tours and the Digital Museum of Aixoni with VR capabilities. Environmental services include air quality monitoring, radiation measurements, and free WiFi hotspots. The municipality also provides traditional services including Traffic Education Park, Summer Camp, and Municipal Transport, all accessible through both digital channels and the citizen hotline 15464.

Differentiator

Problem solved

Functional benefit

Products and services

• Fix My City (Διορθώνω την πόλη μου) Citizen reporting application enabling residents to submit requests and report municipal issues through the FixMyCity platform or citizen line 15464 for administrative handling by municipal departments.
• Digital Certificates (Ψηφιακά Πιστοποιητικά) Online service allowing citizens to obtain official municipal certificates digitally through the municipality's electronic services portal.
• Intelligent City Digital Services (Ψηφιακές Εφαρμογές) Comprehensive suite of digital applications and e-government services for citizens and business owners accessible through the glyfada.intelligentcity.gr platform.
• Suspended Transaction System (Σύστημα Ανέπαφων Συναλλαγών) Contactless transaction system supporting municipal payments and citizen-facing services.
• AI Cameras for Fire Prevention (Κάμερες τεχνητής νοημοσύνης για την πρόληψη πυρκαγιών) Artificial intelligence cameras deployed throughout the municipality for fire prevention monitoring using computer vision technology.
• Municipal ChatBot AI-powered chatbot for citizen inquiries and automated municipal information delivery.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and minor.

• POINTER (Θ.ΠΑΠΑΜΙΧΑΗΛ-ΒΑΙΝΑΣ – Γ.ΨΑΛΤΑΚΗΣ Ο.Ε.)coreTechnology or IntegrationCloud infrastructure provider storing electronic services data for the municipality. Located at I. Polemi 13-15, Thessaloniki, PC 54248. Provides cloud storage services for citizen data collected through municipal electronic services.
• Evolution ProjectscoreTechnology or IntegrationWebsite development and digital services provider for glyfada.gr. Powers the municipal website and digital platforms.
• ECOSTEAM Project PartnersminorStrategic or Co-development PartnerEuropean Union co-funded project involving environmental sustainability initiatives and integrated waste management.
• Cep-HellasminorStrategic or Co-development PartnerCo-organizer of scientific workshops on bioeconomy with the Municipality of Glyfada for civil protection applications.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• GovTech Singapore: Singapore's Government Technology Agency builds national digital government platforms (e.g., MyInfo, Singpass). Comparable as a government-body-led provider of digital public services, though at national rather than municipal scale.
• City of Tallinn: Widely cited European leader in e-government and digital municipal services. Larger scale and more advanced digital offering, but directly comparable in function — digital certificates, citizen portals, service delivery.
• City of Amsterdam: Amsterdam runs a mature digital municipal platform with open-data and AI initiatives. Comparable digital-services municipal operator with strong citizen-engagement and smart-city orientation.
• City of Barcelona: Major European city recognized for its smart-city strategy, digital citizen services, and innovation programs like CityOS. Comparable in deploying digital infrastructure for tourism, culture, and citizen engagement.
• City of Helsinki: Large Nordic municipal government with a comprehensive digital services platform and AI-driven citizen service initiatives. Comparable as a mature smart-city municipal operator with advanced e-government capabilities.
• City of Copenhagen: Copenhagen operates extensive e-government and smart-city programs. Comparable in integrating digital service delivery with sustainability and quality-of-life initiatives for citizens and businesses.
• City of Vienna: Vienna's municipal government offers a comprehensive digital portal (Mein Wien) and open-government services. Comparable in providing an integrated digital front door for administrative and citizen services.
• Government Digital Service (UK): UK government unit driving GOV.UK digital service transformation. Comparable in function as a public-sector digital service delivery organization, though at national scale and on a much larger budget.

Regional players

• Municipality of Thessaloniki: Second-largest Greek municipality with its own digital service portal, KEP-style citizen service centers, and smart-city initiatives. Closest comparable domestic peer in scale and structure to Glyfada.
• Municipality of Athens: Capital municipality of Greece operating a parallel digital service and e-government platform for residents and businesses. Direct domestic peer offering comparable e-government services to a Greek urban population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dimosglyfadas
• YouTubeyoutube.com/@ΔΗΜΟΣΓΛΥΦΑΔΑΣ-ΒΟ
• Facebookfacebook.com/MunicipalityofGlyfada
• Instagraminstagram.com/dimos_glyfadas

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Municipality of Glyfada