CiVS

What CiVS does

CiVS is an Australian privately held independent voting services company founded in 2016 and headquartered in Subiaco, Western Australia. The company specialises in secure online, SMS, and phone voting for Enterprise Agreements, Protected Action Ballots, elections, and confidential employee/member surveys governed by Australian workplace law, primarily the Fair Work Commission regime. It serves a roster of 100+ enterprise clients spanning mining, oil & gas, construction, government, defence, healthcare, education, and logistics, including ASX Top 20 names such as BHP, Rio Tinto, Shell, bp, Santos, INPEX, Fortescue, and Maersk, as well as federal and local government agencies. CiVS has completed more than 1,500 ballots and tallied over 500,000 votes across Australia, with documented participation outcomes ranging from 76% to 100% versus typical physical-ballot rates of around 33%.

The platform is a proprietary cloud-based voting system built from the ground up for Enterprise Agreement voting rather than adapted from generic survey tooling. Architecture features include 256-bit SSL encryption, secure Australian-hosted infrastructure compliant with the Privacy Act 1988 and Australian Privacy Principles, a custom Log-In Gateway engineered to handle tens of thousands of simultaneous accesses without degradation, anti-duplication logic across channels, a real-time anonymous participation dashboard, a voter information micro-site, and 24-hour voter support. Three voting channels — online (6-digit username and 4-digit PIN), SMS (mobile-linked yes/no), and phone (automated 1300 number) — can be deployed individually or in combination, with participation messaging and reminder campaigns integrated. The company states its system has never been successfully challenged in the Fair Work Commission.

CiVS monetises through professional services fees under a quote-based, no-obligation proposal model, with pricing scaled to the number of voters and the channels selected, often on multi-year enterprise contracts. Go-to-market is exclusively direct enterprise sales via phone, email, a website Request a Proposal form, and an Ariba Discovery listing, working alongside HR consultants and IR lawyers. There are no resellers or channel partners; all client relationships are owned in-house by a small leadership team led by Managing Director Mike Michael, Operations Manager Stephanie Wright, and Technology Manager Nick Jerrat. The company is bootstrapped with no disclosed funding, parent company, or institutional investors.

Name

CiVS

Legal name

CiVS

Website

https://civs.vote

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

CiVS is an Australian independent voting services company that provides secure online, SMS, and phone voting for Enterprise Agreements, Protected Action Ballots, elections, and confidential workplace surveys, serving 100+ enterprise and government clients nationwide.

Ownership category

akta.pro rank

Product category

Electronic Voting Platform

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Electoral Support & Election Observation (BPADAGAA)

akta.pro secondary industry

Proxy Voting & Governance Services (FSAAAOAJ)

Keywords

• Enterprise agreement voting
• Electronic voting platform
• Protected action ballots
• Online voting services
• Employee survey platform

Headquarters

HQ city

Subiaco

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Enterprise Voting Services: Full-service managed voting solutions for Enterprise Agreements, protected action ballots, elections, and surveys. Revenue derived from professional service fees for complete vote management including setup, execution, and result delivery. Pricing based on number of voters and voting channels selected.
2. Survey Services: Anonymous confidential employee and member surveys conducted through the CiVS platform. Includes customized survey design with multiple choice, ranking questions, and free text responses.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

CiVS provides managed online, SMS, and telephone voting services for Australian Enterprise Agreements, Protected Action Ballots, elections, and confidential employee/member surveys. The platform is built from the ground up for workplace voting, using a proprietary cloud-based system with SSL encryption, Australian-hosted data, and multi-channel reach tailored to dispersed and 24-hour workforces. Each engagement is delivered as a full-service managed vote including setup, voter communication, support, and a signed Declaration of Result.

Product overview

CiVS provides a comprehensive electronic voting and survey platform with three core voting channels (online, SMS, and phone voting) and supplementary services. The platform is built from the ground up specifically for Enterprise Agreement voting and is augmented by modules including the Voter Information Portal, Real-Time Participation Dashboard, and 24-Hour Voter Support Line. CiVS also offers employee and member survey capabilities with multiple question formats.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Voting Platform Secure online voting channel that allows participants to cast votes via a web browser using a unique 6-digit username and 4-digit PIN, with SSL encryption and Australian-hosted data. Built for Enterprise Agreement, Protected Action Ballot, election, and survey use cases across enterprise workforces.
• SMS Voting Text message-based voting channel that links participants' mobile numbers to usernames for simple yes/no vote responses, supporting dispersed and remote workforces that cannot easily access online voting.
• Phone Voting Automated telephone voting system using 6-digit username and 4-digit PIN authentication over a 1300 number, enabling voters without internet access to participate, including shift workers and remote employees.
• Employee and Member Surveys Anonymous, confidential employee and member survey service run through the CiVS platform, supporting multiple choice, option ranking, and free text responses, with customisable survey design for organisations seeking engagement and feedback data.

Quantifiable outcome

• Achieved 80.4% participation rate in Protected Action Ballot (vs 33% for physical ballot)
• +4 more outcomes

Named customers29 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Polyas: European provider of online election software for associations, unions, and cooperatives. Comparable in serving union and member-organization voting, though Europe-focused rather than Australian.
• Election Buddy: Cloud-based voting platform offering online, phone, and SMS voting for elections and ballots. Closest direct peer in multi-channel voting technology for organizations, though not specialized in Australian workplace agreements.
• Simply Voting: Established online election platform used by unions, associations, and corporations for secure ballots. Directly comparable multi-channel voting infrastructure and similar customer base of unions and member-based organizations.
• BigPulse: Online voting service provider specializing in member, shareholder, and association elections worldwide. Comparable in delivering managed voting services to organizations with dispersed electorates.
• eBallot: Online voting platform for board elections, proxy voting, and member ballots. Comparable technology stack and similar enterprise/governance election use cases.

Broad incumbents

• Election Source: Provider of election administration services and voting technology for associations, labor unions, and cooperatives. Comparable in union/labor election focus with broader US-centric presence.
• SurveyMonkey: Mass-market survey platform used by enterprises for employee feedback. Adjacent competitor for CiVS's confidential survey services, though lacks EA voting specialization.
• Qualtrics: Enterprise experience management platform with survey capabilities overlapping CiVS's survey offering. Much broader portfolio, but a credible competitive substitute for the survey revenue stream with vastly greater distribution.

Emerging players

• Votem: Blockchain-based mobile voting platform targeting associations and enterprises. Comparable use cases in remote voting, though differentiated by blockchain architecture rather than purpose-built for workplace agreements.

Regional players

• Australian Electoral Commission: Federal agency administering national elections in Australia. Adjacent in Australian voting infrastructure expertise and regulatory environment, but focused on public-sector elections rather than enterprise workplace votes.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/civs-voting

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CiVS