RelyOn Services
RelyOn Services is a privately held UK integrated facilities services provider delivering security, cleaning, facilities management, and health & safety services to commercial enterprises nationwide, operating since 1998 from Bristol and Taunton.
- Company typePrivate
- Founded1998
- HeadquartersBristol, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What RelyOn Services does
RelyOn Services is a privately held, Bristol-headquartered integrated facilities services provider founded in 1998 by Daniel Boyle. The company delivers security, facilities management, commercial cleaning, and health & safety consultancy to commercial clients across the UK and Republic of Ireland, organised across four operating entities: Relyon Services Ltd (parent), Relyon Guarding & Security Services Ltd (security and keyholding, holding SIA ACS status), Relyon Cleaning Services (founded 2002), and Relyon Safety Services Ltd (founded 2017). Two physical offices (Bristol HQ and Taunton regional office) anchor a nationwide delivery capability, with services extending into Scotland, Wales, and Ireland through contract-led organic expansion.
Service delivery is structured around four product lines. Security services include SIA-licensed static guarding, keyholding with 24/7 alarm response, GPS-tracked mobile patrols, event security, vacant property inspections, and CCTV systems with AI-enabled facial recognition, all coordinated through a centralised 24/7 control room. Facilities management covers planned preventative maintenance, reactive maintenance (including L8 water compliance), and consultancy. Commercial cleaning spans medical, office, school, and specialist deep cleaning with decontamination fogging. Health & safety consultancy operates a recurring revenue model via the Lifeline retainer products (Lifeline Lite at £55/month, Lifeline All Inclusive at £80/month) alongside ad-hoc services starting at £55 per engagement.
The go-to-market combines direct enterprise field sales (with free site audits as the entry point), subcontractor partnerships with larger FM providers such as Mitie, and content-led demand generation through case studies and community engagement. Named enterprise customers include Bupa Dental Care (52+ UK sites with planned expansion), Co-operative, Cabot Learning Federation, Livewest, Hartnell Taylor Cook, Bristol Zoo Project, and government accounts including the Environment Agency, Defra, and Bath & NE Somerset Council. The company reports 5,000+ clients served monthly, 8,000 static security hours delivered per month, 96.7% customer satisfaction, and a 4.9/5 average review rating. The group maintains UKAS ISO 9001 and ISO 14001 certifications, Alcumus SafeContractor accreditation, Cyber Essentials, ICO registration, and IFSM and IPSA memberships. Ownership remains with the Boyle family; no external institutional investment is indicated in available materials.
RelyOn Services firmographics
Firmographics- Name
- RelyOn Services
- Legal name
- Relyon Services Ltd
- Website
- https://relyonservices.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- RelyOn Services is a privately held UK integrated facilities services provider delivering security, cleaning, facilities management, and health & safety services to commercial enterprises nationwide, operating since 1998 from Bristol and Taunton.
- Ownership category
- akta.pro rank
RelyOn Services industry classification
Industry- Product category
- Integrated Facility Services
- NAICS
- Security Systems Services (56162), Facilities Support Services (56121), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Fire Alarm Systems (Design/Install/Service/Monitoring) (BPABAHAA)
- akta.pro secondary industry
- Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring (BPAKAFAF)
Keywords
Where RelyOn Services is headquartered
LocationHeadquarters
- HQ city
- Bristol
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
RelyOn Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Security Services: Core security services including static guarding, mobile patrols, keyholding, alarm response, event security, and vacant property security. Provided by SIA-licensed officers with 24/7 control room support.
- Facilities Management: Comprehensive FM services including Planned Preventative Maintenance (PPM), reactive maintenance, statutory compliance maintenance, and FM consultancy services.
- Commercial Cleaning: Professional cleaning services for offices, medical/dental practices, schools, and industrial facilities. Includes specialist deep cleaning, carpet cleaning, and decontamination fogging.
- Health & Safety Consultancy: Expert H&S advisory services with retained monthly plans (Lifeline Lite and Lifeline All Inclusive) as well as ad-hoc consultancy services including risk assessments, audits, policy development, and training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Lifeline Lite - Basic advisory support package |
| Subscription | Monthly | Lifeline All Inclusive - Comprehensive H&S package |
| Usage-based | Pay-as-you-go | Ad Hoc Services - One-off consultancy services |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
RelyOn Services product offering
Product offeringCore offering
RelyOn Services provides integrated security, facilities management, commercial cleaning, and health & safety consultancy services for UK commercial premises. Operating through SIA-licensed officers, IOSH-qualified safety professionals, and DBS-checked cleaning staff, the company delivers services via a centralised 24/7 control room coordinating static guarding, mobile patrols, keyholding, CCTV monitoring, planned and reactive maintenance, specialist cleaning, and retained or ad-hoc health and safety advisory support.
Product overview
RelyOn Services operates as a unified integrated services provider delivering four interconnected service divisions: Security Services (comprising Security Guarding, Key Holding, Mobile Patrols, Event Security, CCTV Systems, and Vacant Property Security), Health & Safety Consultancy (including advisory services, Lifeline Lite, and Lifeline All Inclusive retainer plans), Commercial Cleaning (covering Medical, Office, School, and Specialist Cleaning), and Facilities Management (including PPM, Reactive Maintenance, and Consultancy). The company functions as a single trusted partner model rather than a platform-plus-modules architecture, with all services managed in-house and delivered through a centralized 24/7 control room to provide seamless support across security, FM, cleaning, and safety for commercial premises.
Differentiator
Problem solved
Functional benefit
Products and services
- Security Guard Services SIA-licensed security officers delivering 24/7 static guarding, concierge security, CCTV monitoring, patrol services, and reception duties tailored to commercial premises.
- Key Holding Service Secure key storage plus 24/7 alarm response service that dispatches SIA-licensed officers to investigate activations and manage emergency access, removing the need for client key holders.
- Mobile Security Patrols Proactive mobile patrol service using SIA-accredited officers in GPS-tracked vehicles to deter trespassers, conduct interior and exterior inspections, and respond rapidly to incidents across defined geographical areas.
- Event Security Specialist event security management including crowd control, VIP protection, access management, risk assessments, and emergency contingency planning for events of any size.
- Commercial CCTV Systems Bespoke CCTV systems with 24/7 monitoring from RelyOn's control room, including HD surveillance, motion-triggered intruder alarms, access control with facial recognition, and flexible rental or purchase options.
- Vacant Property Security Comprehensive vacant property inspections covering security systems, perimeter checks, pest monitoring, maintenance recommendations, and compliance verification to mitigate risk for unoccupied buildings.
- Health & Safety Consultancy Expert health and safety advisory services including accident investigation, risk assessments, property audits, compliance documentation, site safety inspections, and first aid and fire training delivered by IOSH-qualified consultants with decades of experience.
- Medical Cleaning Specialist cleaning services for dental surgeries, GP practices, and hospitals using colour-coded equipment and strict infection control protocols to prevent cross-contamination and ensure CQC compliance.
- Office Cleaning Commercial office cleaning including routine cleaning, carpet cleaning, hard floor cleaning, window cleaning, and decontamination fogging with flexible scheduling and DBS-checked staff.
- School Cleaning
Quantifiable outcome
- 96.7% customer satisfaction based on survey results
- +5 more outcomes
Companies that use RelyOn Services
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles5 records
RelyOn Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
RelyOn Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- NBCS (National Business Crime Solutions Ltd)coreActive collaboration with NBCS focused on tracking Organized Crime Groups nationwide and aiding crime prevention efforts. NBCS is a not-for-profit organisation sharing crime data across UK businesses to reduce business crime.
- Police AgenciescoreEstablished relationships with police agencies involved in two significant operations aimed at tackling crime on a national scale. Collaboration during major retailer investigation operation.
- MST (Mobile Search Team)minorCollaboration with MST during investigative operation for major retailer logistics security investigation.
Scale indicators8 records
Recent moves11 records
Expansion highlights5 records
RelyOn Services competitors and assessment
Company assessmentBroad incumbents
- Sodexo: Global FM, food services, and security provider with a major UK business. Overlaps with RelyOn in facilities management and security services for enterprise and government clients.
- Serco: UK-listed public services and FM outsourcing major. Overlaps in security guarding, FM, and H&S compliance services for government and large enterprise customers — directly competing for many of RelyOn's named public-sector accounts.
- Mitie: UK-listed facilities management and security incumbent. RelyOn is an explicit Mitie subcontractor, and Mitie's integrated security/FM/cleaning offering competes directly with RelyOn at the prime contract level — making it the most economically linked peer.
- Compass Group: UK-listed global support services major with significant FM and security operations. Competes for large multi-site contracts overlapping with RelyOn's enterprise and public sector segments.
- G4S (now Allied Universal): Global security and FM services group with substantial UK guarding and facilities operations. Directly comparable offering across security guarding, keyholding, alarm response, and FM.
- OCS Group: Global FM and security services group with significant UK presence. Competes on integrated security, cleaning, and FM contracts for commercial and public sector clients at greater scale.
Direct peers
- Corps Security: UK-focused security services specialist with long heritage (founded 1859). Comparable on SIA-regulated guarding, keyholding, and security systems, with similar enterprise and heritage customer positioning.
- Atalian Servest: Large UK-based integrated FM, security, and cleaning provider. Comparable in multi-service offering, customer segments (commercial, public sector), and 24/7 service model, though operating at significantly larger scale.
- Bidvest Noonan: UK and Ireland FM, security, and cleaning specialist. Closely comparable in service mix (guarding, cleaning, FM), customer profile (enterprise and public sector), and geographic focus on UK/Ireland.
- Carlisle Support Services: UK security, cleaning, and FM provider with comparable enterprise and government client base. Overlaps with RelyOn in guarding, keyholding, and FM services for retail, healthcare, and public sector customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RelyOn Services social profiles
Digital presenceRelyOn Services compliance and trust
Trust signalCompliance6 records
RelyOn Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
RelyOn Services leadership team
Management profileNumber of profiles
Profiles5 records
RelyOn Services subsidiaries and ownership
Company hierarchySubsidiaries3 records
RelyOn Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RelyOn Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RelyOn Services
What does RelyOn Services do?
RelyOn Services provides integrated security, facilities management, commercial cleaning, and health & safety consultancy services for UK commercial premises. Operating through SIA-licensed officers, IOSH-qualified safety professionals, and DBS-checked cleaning staff, the company delivers services via a centralised 24/7 control room coordinating static guarding, mobile patrols, keyholding, CCTV monitoring, planned and reactive maintenance, specialist cleaning, and retained or ad-hoc health and safety advisory support.
Is RelyOn Services a public or private company?
RelyOn Services is a private company. It is classified as family owned and is currently operating.
When was RelyOn Services founded?
RelyOn Services was founded in 1998. It employs 1 to 10 people.
Where is RelyOn Services based?
RelyOn Services is headquartered in Bristol, United Kingdom, in the Europe region.
How does RelyOn Services make money?
Four revenue lines are on record. Security Services are the primary driver. The others are facilities Management, commercial Cleaning and health & Safety Consultancy.
Who are RelyOn Services's main competitors?
Broad incumbents on record are Sodexo, Serco, Mitie, Compass Group, G4S (now Allied Universal) and OCS Group. Direct peers are Corps Security, Atalian Servest, Bidvest Noonan and Carlisle Support Services.
Does RelyOn Services have an API?
No public API is recorded for RelyOn Services.
What industry is RelyOn Services in?
RelyOn Services's product category is Integrated Facility Services. Its primary akta.pro industry code is BPABAHAA, Fire Alarm Systems (Design/Install/Service/Monitoring), with a secondary code of BPAKAFAF, Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring. Its NAICS code is 56162 and its SIC code is 8744.