Callcenter Uitbesteden

Name

Callcenter Uitbesteden

Legal name

Callcenter uitbesteden

Website

https://callcenter-uitbesteden.nl

Company type

Private

Operating status

Operating

Ownership category

akta.pro rank

Product category

Call Center Outsourcing Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Call center outsourcing
• Customer service outsourcing
• Nearshore call center
• Data processing outsourcing
• Web content management

Headquarters

HQ city

Paramaribo

HQ country

Suriname

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Call Center Outsourcing Services: The company generates revenue by providing outsourced call center and customer service solutions to Dutch businesses. Services include inbound and outbound customer contact management, data processing, web content management, and back-office support. The revenue model is based on service provision contracts where clients pay for customer contact services delivered by the Suriname-based call center operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Callcenter Uitbesteden is a Dutch outsourcing services provider that connects Dutch businesses with a call center operation in Suriname. It offers customer service outsourcing (phone, email, chat, WhatsApp), data processing outsourcing (data entry, enrichment, and control), and web content management outsourcing (product uploads, PDF-to-HTML conversion, competitor price comparisons) through Dutch-speaking staff trained in Dutch language and culture.

Product overview

Callcenter Uitbesteden is a Dutch company that specializes in outsourcing call center operations to Suriname. The company offers three core service modules: (1) Dataverwerking Uitbesteden for data entry, enrichment, and control; (2) Webcontent Uitbesteden for e-commerce content management; and (3) Klantenservice Uitbesteden for multi-channel customer service via phone, email, chat, and WhatsApp. Together, these services enable Dutch businesses to outsource their customer-facing and back-office operations to well-trained Dutch-speaking staff in Suriname, offering cost advantages while maintaining quality standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Dataverwerking Uitbesteden (Data Processing Outsourcing)

Named customers16 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Teleperformance SE: Global BPO leader with major Dutch operations serving enterprise clients across verticals with multilingual contact center services; overlaps with Callcenter Uitbesteden on Dutch enterprise customer service work but at much greater scale and geographic breadth.
• Foundever: Global BPO (formerly Sitel/IKO) with multilingual contact center capabilities serving enterprise clients across industries including European markets; overlaps with subject on outsourced customer service delivery model.
• Concentrix Corporation: Global BPO formed by the Concentrix-Webhelp merger, with significant Dutch presence serving enterprise clients in CX, customer management, and digital services; directly competes for the same Dutch enterprise customer service contracts as the subject company.
• Transcom: Global customer experience BPO with Dutch operations serving enterprise clients across telecom, financial services, and other verticals; comparable on outsourced customer service delivery but with broader geographic footprint.
• TTEC Holdings: Global customer experience technology and BPO services company serving enterprise clients with contact center and digital CX capabilities; comparable on outsourced customer service for enterprise accounts across geographies.
• Majorel: Global CX BPO (now part of Teleperformance) with Dutch operations serving enterprise clients across industries with multilingual contact center services; comparable on Dutch enterprise customer service offerings but at global scale.

Direct peers

• Yource: Dutch customer contact services company operating multi-channel contact centers serving Dutch SMB and enterprise clients with Dutch-speaking agents; directly comparable in customer base and service offering.

Market position

Weaknesses4 records

Competitive moat3 records

Key highlights1 record

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Callcenter Uitbesteden