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Yource Bulgaria

Full company profile

uuid000jpo7

Namestring
Yource Bulgaria
Legal namestring
Yource Bulgaria & Greece
Websiteurl
euroccor.com
Company typeenum
Private
Founded yearint
2006
Descriptiontext

Yource Bulgaria & Greece is a privately-held business process outsourcing (BPO) and contact center services provider founded in 2006, operating from delivery hubs in Sofia, Bulgaria and Athens, Greece. The company provides outsourced customer communication, contact center operations, and business process services to corporate clients across the European Union, with a workforce in the 251-500 range and 22+ active job openings as of 2026.

The company's core offering is human-delivered contact center and BPO services; no proprietary technology platform, software products, or AI/ML capabilities are disclosed in available materials. The technology stack is described only as generic "contact center and BPO technology infrastructure," and there is no evidence of patents, proprietary algorithms, or differentiated software IP. The revenue model is managed services-based, generating income through BPO service contracts with businesses requiring scalable customer support infrastructure but lacking in-house capabilities.

Yource operates a sales-led go-to-market targeting enterprise and mid-market clients in Bulgaria and Greece, with a horizontal segmentation approach addressing outsourced customer service needs. Pricing is quote-based and not publicly disclosed, consistent with BPO industry norms. The company markets through a multilingual corporate website (English, German, Dutch, French), suggesting ambitions beyond its core Balkan markets. Leadership is headed by Stefan Dermul as CEO and Managing Director. The firm is unencumbered by disclosed funding rounds, acquisitions, partnerships, or institutional investors, suggesting an owner-operated or self-funded operating model.

Short descriptiontext

Yource Bulgaria & Greece is a privately-held BPO and contact center services provider founded in 2006, delivering outsourced customer communication and business process services to corporate clients from offices in Sofia, Bulgaria and Athens, Greece.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
251–500
akta.pro rankint
HeadquartersSofia, Bulgaria
HQ citystring
Sofia
HQ countrystring
Bulgaria
HQ regionstring
Europe
Markets served

Serves global market

Offices2 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
contact center services, business process outsourcing, customer support services, call center operations, outsourced communication services
Industry3 codes
PRIMARYBPAAAAAA
General Customer Service & Contact Center Operations
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
SECONDARYBPAAAAAE
Order Management & Customer Fulfillment Support
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
SECONDARYBPAEAJAA
Service Desk & Help Desk Services
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk
NAICS code3 codes
  • Telephone Call Centers56142
  • Telemarketing Bureaus and Other Contact Centers561422
  • Office Administrative Services5611
SIC code2 codes
  • Services-Management Services8741
  • Services-Help Supply Services7363
Product category
Business Process Outsourcing / Contact Center Services
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1BPO and Contact Center Services
TypeManaged Services
Description

Business process outsourcing services providing customer support, communication, and contact center operations for corporate clients. Revenue generated through service contracts with businesses requiring outsourced customer service operations.

yourcebulgaria.cc
Marketing channels3 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels1 record

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components4 values
Personnel, Operations, Infrastructure, Marketing or Sales
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

Yource Bulgaria & Greece provides business process outsourcing and contact center services from offices in Sofia (Bulgaria) and Athens (Greece). The company delivers outsourced customer communication management, customer support, and call center operations for business clients requiring scalable, multilingual contact center capabilities. Services are sold directly to corporate clients under managed service contracts.

Differentiator
Functional benefit
Problem solved
Product overview1 text field

Yource Bulgaria & Greece is a BPO (Business Process Outsourcing) and Contact Center services company operating as a single unified service offering. The company provides outsourced customer communication and business process services from locations in Bulgaria (Sofia) and Greece (Athens), with a focus on contact center operations and client support services. The service operates as an integrated operation across both countries, enabling clients to access support through either location.

Product and service2 records
1BPO Services
CategoryBusiness Process Outsourcing
Description

Business Process Outsourcing services delivered from Bulgaria and Greece, providing contact center operations and customer communication management for corporate clients requiring outsourced customer service.

2Contact Center Services
CategoryContact Center / Call Center Services
Description

Customer contact and call center operations serving business clients with communication industry expertise built over 20 years of operation across Bulgaria and Greece.

Scale indicator2 records

Each record includes

Type, Value, Description, Source

Recent move4 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight3 records

Each record includes

Type, Description

Peers10 records
1Teleperformance
TypeBroad incumbent
Description

French-listed global leader in outsourced CX and contact center services with significant operations across Europe including Bulgaria and Greece. Competes for the same enterprise CX outsourcing RFPs but at vastly greater scale and with proprietary digital integration capabilities.

2Concentrix
TypeBroad incumbent
Description

Global customer experience solutions and BPO provider (now including Webhelp) with extensive European nearshore delivery including CEE/SEE locations. Direct overlap in outsourced voice and digital customer support for Western European enterprises.

3Webhelp
TypeDirect peer
Description

European-headquartered BPO/contact center specialist (now merged into Concentrix) operating across multiple European markets with nearshore hubs. Closely comparable business model, customer base, and geographic strategy to Yource Bulgaria.

4Majorel (now part of Concentrix)
TypeDirect peer
Description

European-headquartered CX and BPO provider with multilingual nearshore operations serving DACH and Benelux clients. Closely comparable service portfolio and target customer profile.

5Foundever (formerly Sitel)
TypeDirect peer
Description

Global customer experience and contact center BPO provider with European delivery centers. Comparable outsourced voice, digital support, and back-office BPO offerings to enterprise clients.

6TTEC
TypeDirect peer
Description

Global CX technology and services company (formerly TeleTech) with BPO and contact center delivery across Europe. Competes for enterprise CX outsourcing mandates with similar voice and digital support capabilities.

7Transcom
TypeDirect peer
Description

European-headquartered contact center and CX services provider with multilingual hubs across the continent. Highly comparable in geographic footprint, customer base, and outsourced service model.

8StarTek
TypeDirect peer
Description

Global customer experience management and BPO provider with nearshore delivery capabilities. Comparable offerings in voice, non-voice, and digital customer support for enterprise clients.

9Atento
TypeBroad incumbent
Description

Large global CRM and BPO provider with multilingual contact center operations across Europe and emerging markets. Overlaps with Yource on outsourced customer communication services for enterprise clients.

10Comdata Group
TypeDirect peer
Description

European-headquartered BPO and customer management specialist with multilingual delivery hubs. Similar focus on outsourced customer support, CX, and back-office services for European enterprise clients.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat3 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment1 record

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Yource Bulgaria

Business Process Outsourcing / Contact Center Serviceseuroccor.com

Yource Bulgaria & Greece is a privately-held BPO and contact center services provider founded in 2006, delivering outsourced customer communication and business process services to corporate clients from offices in Sofia, Bulgaria and Athens, Greece.

What Yource Bulgaria does

Yource Bulgaria & Greece is a privately-held business process outsourcing (BPO) and contact center services provider founded in 2006, operating from delivery hubs in Sofia, Bulgaria and Athens, Greece. The company provides outsourced customer communication, contact center operations, and business process services to corporate clients across the European Union, with a workforce in the 251-500 range and 22+ active job openings as of 2026.

The company's core offering is human-delivered contact center and BPO services; no proprietary technology platform, software products, or AI/ML capabilities are disclosed in available materials. The technology stack is described only as generic "contact center and BPO technology infrastructure," and there is no evidence of patents, proprietary algorithms, or differentiated software IP. The revenue model is managed services-based, generating income through BPO service contracts with businesses requiring scalable customer support infrastructure but lacking in-house capabilities.

Yource operates a sales-led go-to-market targeting enterprise and mid-market clients in Bulgaria and Greece, with a horizontal segmentation approach addressing outsourced customer service needs. Pricing is quote-based and not publicly disclosed, consistent with BPO industry norms. The company markets through a multilingual corporate website (English, German, Dutch, French), suggesting ambitions beyond its core Balkan markets. Leadership is headed by Stefan Dermul as CEO and Managing Director. The firm is unencumbered by disclosed funding rounds, acquisitions, partnerships, or institutional investors, suggesting an owner-operated or self-funded operating model.

Yource Bulgaria firmographics

Firmographics
Name
Yource Bulgaria
Legal name
Yource Bulgaria & Greece
Website
https://euroccor.com
Company type
Private
Founded year
2006
Operating status
Operating
Headcount range
251–500 employees
Short description
Yource Bulgaria & Greece is a privately-held BPO and contact center services provider founded in 2006, delivering outsourced customer communication and business process services to corporate clients from offices in Sofia, Bulgaria and Athens, Greece.
Ownership category
akta.pro rank

Yource Bulgaria industry classification

Industry
Product category
Business Process Outsourcing / Contact Center Services
NAICS
Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (5611)
SIC
Services-Management Services (8741), Services-Help Supply Services (7363)
akta.pro industry
PRIMARYBPAAAAAA
General Customer Service & Contact Center Operations
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
SECONDARYBPAAAAAE
Order Management & Customer Fulfillment Support
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
SECONDARYBPAEAJAA
Service Desk & Help Desk Services
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

  • Contact center services
  • Business process outsourcing
  • Customer support services
  • Call center operations
  • Outsourced communication services

Where Yource Bulgaria is headquartered

Location

Headquarters

HQ city
Sofia
HQ country
Bulgaria
HQ region
Europe

Offices2 records

Markets served

Yource Bulgaria business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

  1. BPO and Contact Center Services: Business process outsourcing services providing customer support, communication, and contact center operations for corporate clients. Revenue generated through service contracts with businesses requiring outsourced customer service operations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Yource Bulgaria product offering

Product offering

Core offering

Yource Bulgaria & Greece provides business process outsourcing and contact center services from offices in Sofia (Bulgaria) and Athens (Greece). The company delivers outsourced customer communication management, customer support, and call center operations for business clients requiring scalable, multilingual contact center capabilities. Services are sold directly to corporate clients under managed service contracts.

Product overview

Yource Bulgaria & Greece is a BPO (Business Process Outsourcing) and Contact Center services company operating as a single unified service offering. The company provides outsourced customer communication and business process services from locations in Bulgaria (Sofia) and Greece (Athens), with a focus on contact center operations and client support services. The service operates as an integrated operation across both countries, enabling clients to access support through either location.

Differentiator

Problem solved

Functional benefit

Products and services

  • BPO Services Business Process Outsourcing services delivered from Bulgaria and Greece, providing contact center operations and customer communication management for corporate clients requiring outsourced customer service.
  • Contact Center Services Customer contact and call center operations serving business clients with communication industry expertise built over 20 years of operation across Bulgaria and Greece.

Companies that use Yource Bulgaria

Customer profile

Segments1 record

Ideal customer profiles1 record

Yource Bulgaria technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Yource Bulgaria partnerships and signals

Strategic signal

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Yource Bulgaria competitors and assessment

Company assessment

Broad incumbents

  • Teleperformance: French-listed global leader in outsourced CX and contact center services with significant operations across Europe including Bulgaria and Greece. Competes for the same enterprise CX outsourcing RFPs but at vastly greater scale and with proprietary digital integration capabilities.
  • Concentrix: Global customer experience solutions and BPO provider (now including Webhelp) with extensive European nearshore delivery including CEE/SEE locations. Direct overlap in outsourced voice and digital customer support for Western European enterprises.
  • Atento: Large global CRM and BPO provider with multilingual contact center operations across Europe and emerging markets. Overlaps with Yource on outsourced customer communication services for enterprise clients.

Direct peers

  • Webhelp: European-headquartered BPO/contact center specialist (now merged into Concentrix) operating across multiple European markets with nearshore hubs. Closely comparable business model, customer base, and geographic strategy to Yource Bulgaria.
  • Majorel (now part of Concentrix): European-headquartered CX and BPO provider with multilingual nearshore operations serving DACH and Benelux clients. Closely comparable service portfolio and target customer profile.
  • Foundever (formerly Sitel): Global customer experience and contact center BPO provider with European delivery centers. Comparable outsourced voice, digital support, and back-office BPO offerings to enterprise clients.
  • TTEC: Global CX technology and services company (formerly TeleTech) with BPO and contact center delivery across Europe. Competes for enterprise CX outsourcing mandates with similar voice and digital support capabilities.
  • Transcom: European-headquartered contact center and CX services provider with multilingual hubs across the continent. Highly comparable in geographic footprint, customer base, and outsourced service model.
  • StarTek: Global customer experience management and BPO provider with nearshore delivery capabilities. Comparable offerings in voice, non-voice, and digital customer support for enterprise clients.
  • Comdata Group: European-headquartered BPO and customer management specialist with multilingual delivery hubs. Similar focus on outsourced customer support, CX, and back-office services for European enterprise clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Yource Bulgaria social profiles

Digital presence

Yource Bulgaria financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Yource Bulgaria leadership team

Management profile

Number of profiles

Profiles1 record

Yource Bulgaria funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Yource Bulgaria M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yource Bulgaria

What does Yource Bulgaria do?

Yource Bulgaria & Greece provides business process outsourcing and contact center services from offices in Sofia (Bulgaria) and Athens (Greece). The company delivers outsourced customer communication management, customer support, and call center operations for business clients requiring scalable, multilingual contact center capabilities. Services are sold directly to corporate clients under managed service contracts.

Is Yource Bulgaria a public or private company?

Yource Bulgaria is a private company. It is classified as unknown and is currently operating.

When was Yource Bulgaria founded?

Yource Bulgaria was founded in 2006. It employs 251 to 500 people.

Where is Yource Bulgaria based?

Yource Bulgaria is headquartered in Sofia, Bulgaria, in the Europe region.

How does Yource Bulgaria make money?

One revenue line is on record: BPO and Contact Center Services.

Who are Yource Bulgaria's main competitors?

Broad incumbents on record are Teleperformance, Concentrix and Atento. Direct peers are Webhelp, Majorel (now part of Concentrix), Foundever (formerly Sitel), TTEC, Transcom, StarTek and Comdata Group.

Does Yource Bulgaria have an API?

No public API is recorded for Yource Bulgaria.

What industry is Yource Bulgaria in?

Yource Bulgaria's product category is Business Process Outsourcing / Contact Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAAAAE, Order Management & Customer Fulfillment Support. Its NAICS code is 56142 and its SIC code is 8741.

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