Recursos Humanos

What Recursos Humanos does

RHmais - Organização e Gestão de Recursos Humanos, S.A. is a Portuguese business process outsourcing, contact center, and human resources services company founded in 1987 and headquartered in Lisbon. Following a 2003 management buyout that converted it to private ownership, RHmais has grown to approximately 2,000 employees supported by 809 workstations across multiple delivery centers. Its service portfolio spans contact center and customer experience operations, business process outsourcing (BPO), recruitment and selection, HR and GDPR consulting, professional training (DGERT-certified), and ANAC-licensed airport handling services. The customer base is enterprise-weighted and concentrated in Portuguese telecom (MEO, NOS, Vodafone), with additional logos in retail (Pingo Doce, Leroy Merlin), logistics (DHL), automotive (Mercedes-Benz), energy (Iberdrola), aviation (TAP, ANA, CP), and insurance (Allianz).

The business operates a multi-site service delivery model in which revenue is generated primarily through multi-year outsourcing contracts priced per agent, per transaction, or per project. Operational assets include certified quality and environmental management systems (ISO 9001, ISO 14001, DGERT training certification), an ANAC airport handling license, and academy partnerships with ISEG, Universidade Aberta, and Universidade Europeia that anchor the talent pipeline. In August 2023 RHmais extended its offering with the RHmais Xperience Center, an integrated customer experience and consulting facility intended to move the firm beyond transactional contact center delivery toward journey design and advisory work. The company has also introduced a dedicated GDPR consulting line, broadening its HR compliance footprint.

RHmais's technology stack is operational rather than productized: recruitment workflows include an automated CV screening layer with human-in-the-loop review, while contact center and BPO delivery rely on standard process automation. There is no public disclosure of proprietary AI/ML models, data assets, or research output, and AI is positioned as a productivity enhancer rather than a differentiated product. The firm is privately held with no publicly reported revenue, ARR, or EBITDA, and operates under long-tenured leadership headed by Rui Henriques, recipient of the 2026 APCC Career Award.

Name

Recursos Humanos

Legal name

RHmais - Organização e Gestão de Recursos Humanos, S.A.

Website

https://gruporhmais.pt

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

RHmais is a Lisbon-based, privately held Portuguese BPO, contact center, and HR services firm founded in 1987, employing roughly 2,000 people to deliver outsourced customer experience, recruitment, training, and ANAC-licensed airport handling for enterprise clients led by MEO, NOS, and Vodafone.

Ownership category

akta.pro rank

Product category

Human Resources Services

NAICS

Human Resources Consulting Services (541612), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363), Services-Management Services (8741), Airports, Flying Fields & Airport Terminal Services (4581)

akta.pro primary industry

Enterprise RPO (End-to-End Program Management) (BPACABAA)

akta.pro secondary industries

HRIS/HCM Managed Services & Support (BPAEAGAF), RPO Technology, ATS Administration & Recruitment Operations (BPACABAN)

Keywords

• Contact center services
• Human resources outsourcing
• Business process outsourcing
• Recruitment and selection
• Training and consulting

Headquarters

HQ city

Lisbon

HQ country

Portugal

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations

Revenue model

1. Contact Center Solutions: Provision of contact center management and operations services to enterprise clients, including customer service, technical support, and sales support across multiple communication channels.
2. Business Process Outsourcing: Comprehensive outsourcing services for HR processes and business operations management for corporate clients.
3. Recruitment and Selection Services: Professional recruitment and selection services placing candidates in client organizations, including temporary staffing through Multitempo.
4. Training and Consulting: DGERT-certified training programs and HR consulting services covering organizational management, quality systems certification, and GDPR compliance.
5. Airport Handling Services: Licensed airport handling services including administrative services and passenger assistance at Lisbon, Porto, and Madeira airports.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels9 records

Core offering

RHmais is a Portuguese HR services integrator providing contact center management, business process outsourcing, recruitment and selection, customer experience consulting, DGERT-certified training, HR consulting, and licensed airport handling services. The company operates large-scale contact center infrastructure (809+ workstations) and serves enterprise clients across telecommunications, aviation, healthcare, finance, retail, and public administration sectors with end-to-end workforce solutions spanning recruitment through operational management.

Product overview

RHmais is a 100% Portuguese HR services company founded in 1987, offering an integrated portfolio of human resources and consulting services. The company operates as a multi-service platform combining: Contact Center Solutions for customer service and support; Recruitment & Selection for hiring; Business Process Outsourcing for HR functions across multiple sectors; Customer Experience consulting; Training & Development with DGERT certification in 17 areas (offered as in-person, online via Moodle platform, and team building formats); GDPR compliance consulting; and Airport Handling services licensed by ANAC. The company employs approximately 2,000 collaborators and serves major public and private enterprises across telecommunications, finance, industry, healthcare, and public administration sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Multitempo - Empresa de Trabalho Temporário: Temporary employment and staffing services subsidiary of the RHmais Group.
• Multitempo Serviços
• RHmais Xperience Center

Products and services

• Contact Center Solutions (Soluções de Contact Center) Comprehensive contact center solutions providing customer service, technical support, and client assistance services for enterprise clients across multiple industries and communication channels.
• Recruitment & Selection (Recrutamento e Seleção) Recruitment and selection services helping companies find and hire qualified candidates for various positions, using automated CV screening technology to optimize candidate evaluation.
• Business Process Outsourcing (BPO) Business process outsourcing services for human resources functions, agricultural, industrial, logistics, commerce, and services sectors through subsidiary Multitempo Serviços.
• Customer Experience Customer experience consulting and management services designed to improve client interactions, satisfaction, loyalty programs, and brand-aligned service delivery.
• Training & Development (Formação) DGERT-certified training programs in 17 thematic areas including personal development, foreign languages, management, IT, health, hospitality, tourism, and occupational safety, delivered in-person, online (Moodle platform), and team building formats.
• Consulting (Consultoria) Management and human resources consulting services including business management, certification implementation, and quality systems consulting for corporate clients.
• GDPR/RGPD Compliance Program GDPR compliance consulting and training program helping companies implement data protection regulations in accordance with Portuguese and EU requirements.
• Airport Services (Handling) ANAC-licensed airport handling services including category 1 administrative services and category 2 passenger assistance at Lisbon, Porto, and Madeira airports.
• Customer Mystery (Cliente Mistério) Mystery shopping and mystery customer evaluation services used to assess service quality and customer experience across various sectors.
• Multitempo Temporary Employment Services Temporary employment and staffing services placing candidates in client organizations across multiple sectors, delivered through wholly-owned subsidiary Multitempo - Empresa de Trabalho Temporário, Lda.

Named customers17 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core and minor.

• ANAC - Autoridade Nacional da Aviação CivilcoreStrategic or Co-development Partner · 1 January 2012Licensed by ANAC for airport handling services including administrative services (category 1) and passenger assistance (category 2) at Lisbon, Porto, and Madeira airports.
• APCC - Associação Portuguesa de Contact CenterscoreOthersActive member and participant in APCC events, awards, and industry initiatives including the Semana Internacional dos Contact Centers and Fortius Portugal awards.
• APESPE-RH - Associação Portuguesa de Empresas de Servicios de Pessoal e Recursos HumanoscoreOthersMember of the Portuguese Association of Personnel Services and Human Resources Companies.
• APG - Associação Portuguesa de Gestão das PessoascoreOthersMember of the Portuguese Association of People Management, participates in Happiness Manager awards.
• APROCS - Associação de Profissionais de Customer ServicecoreOthersMember of the Association of Customer Service Professionals, co-organizer of Fortius Portugal awards.
• APQminorOthersQuality management association membership.
• Casa de España em PortugalminorStrategic or Co-development PartnerSpanish Chamber of Commerce partnership for cross-border business relations.
• CCILA - Câmara de Comércio e Indústria Luso-AlemãminorStrategic or Co-development PartnerLuso-German Chamber of Commerce and Industry partnership.
• ISEG - Instituto Superior de Economia e GestãominorStrategic or Co-development PartnerAcademic partnership with ISEG for talent development and research collaboration.
• Universidade AbertaminorStrategic or Co-development PartnerPartnership with Open University for education and training initiatives.
• Universidade EuropeiaminorStrategic or Co-development PartnerPartnership with European University for academic collaboration and talent recruitment.
• Grupo Compta (Former Parent)minorOthersOriginal parent company until 2000 when RHmais underwent Management Buyout (MBO) becoming independent.

Scale indicators4 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• Foundever (formerly Sitel Group): Foundever is a global CX/BPO operator with strong presence across Europe and Latin America serving telecom, retail, and financial services clients. Comparable to RHmais in service portfolio (contact center, CX, BPO) but at significantly larger scale.
• ManpowerGroup: ManpowerGroup is a global staffing, recruitment, and workforce solutions provider with operations in Portugal through ManpowerGroup Portugal. Directly comparable to RHmais's recruitment, temporary staffing (Multitempo), and HR outsourcing services.
• Adecco Group: Adecco is a global leader in staffing, recruitment process outsourcing, and HR services, with a significant Portuguese subsidiary. Comparable to RHmais across recruitment, temporary staffing, and HR outsourcing lines.
• Teleperformance: Teleperformance is a global leader in outsourced customer experience management and contact center services with extensive presence in Europe and Iberia. It is a broad incumbent competing for the same enterprise BPO and CX contracts that RHmais targets.
• Randstad: Randstad is a major global staffing and HR services company with strong presence in Iberia, directly competing with RHmais's Multitempo temporary staffing and recruitment service lines.
• Concentrix: Concentrix (which absorbed Majorel and Webhelp) is one of the world's largest customer experience / contact center BPO providers, serving many of the same enterprise verticals (telecom, retail, automotive, financial services) as RHmais. It is a broad incumbent that competes for the same Portuguese and pan-European outsourcing contracts but at a much larger scale.
• TTEC Holdings: TTEC is a large global customer experience and contact center outsourcing provider with operations across Europe and Latin America, competing for many of the same enterprise clients (telecom, financial services, retail) as RHmais.
• Hays: Hays is a global specialist recruitment and workforce solutions provider with operations across Iberia. Comparable to RHmais's professional recruitment, selection, and HR consulting services.

Regional players

• Atento: Atento is a major contact center BPO operator focused on Latin America and Iberia, serving telecom and large enterprise clients. Regionally comparable to RHmais through Iberian market overlap and similar vertical concentration in telecommunications.

Emerging players

• Gi Group: Gi Group is a European-focused staffing and HR services group with growing Iberian operations, providing temporary staffing, recruitment, and HR outsourcing comparable to RHmais's Multitempo subsidiaries and broader HR services portfolio.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/hmais_r
• Facebookfacebook.com/rhmais.sa
• LinkedInlinkedin.com/company/rhmais

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recursos Humanos