What ISR does

ISR (ISR Outsourcing Support) is a Kobe-based, family-owned Japanese professional services group founded in 1971 by Takehisa Nashimoto as a social insurance and labor consulting office. The group operates through four wholly-owned subsidiaries: ISR Nashimoto (licensed Social Insurance Labor Attorney services covering social insurance, labor law compliance, work style reform consulting, ADR dispute resolution, and a satellite office); the Labor Insurance Affairs Union Manager Meeting (employment management, payroll calculation, and personnel services); ISR Inc. (Privacy Mark-certified data analysis of medical and welfare information, including receipt management); and ISR Personnel (licensed fee-based employment placement, side-job support, leadership development training, and the ISR e-Sports senior gaming facility). The group holds multiple regulatory licenses — social insurance labor attorney registration, labor insurance affairs union approval, and private employment placement license — that collectively anchor its service portfolio.

ISR serves approximately 230 client companies with 41 group employees, primarily small and medium enterprises in the Kobe and Hyogo region requiring outsourced HR, payroll, social insurance, and labor compliance support. Pricing is overwhelmingly subscription-based and scales by client employee headcount (e.g., ¥9,000-¥18,000/month retainer tiers at ISR Nashimoto, ¥12,000-¥24,000/quarter at the Labor Insurance Affairs Union) with additional per-procedure fees for year-end adjustments, payroll runs, claims processing, and benefit filings. Two non-HR service lines — the ISR Satellite Office Kobe Station North (membership co-working space launched 2021 as a 50th anniversary project) and ISR e-Sports (Japan's first e-sports facility exclusively for seniors aged 60+, launched 2020 in partnership with Kobe City) — extend the addressable market beyond enterprise HR clients to include licensed professionals, start-ups, and individual seniors.

The group's distribution is almost entirely direct: it conducts no paid digital advertising, relies on its own website news/blog content, and earned media coverage of ISR e-Sports on outlets including NHK, Kansai TV, TV Osaka, and Yomiuri TV. Customer acquisition runs through dedicated phone lines for each division and physical office consultation at the ISR Building in Kobe. Technology is limited to standard business computing for receipt processing and electronic claims; the company has not disclosed AI/ML capabilities, proprietary platforms, APIs, or software products. Ownership and management remain concentrated in the Nashimoto family across two generations, with no external investors, no PE/VC funding, and no M&A activity disclosed in the source material.

Name

ISR

Legal name

ISRアウトソーシングサポート

Website

https://isr-group.co.jp

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

11–50 employees

Short description

ISR (ISR Outsourcing Support) is a Kobe-based, family-owned Japanese professional services group (founded 1971, ~41 employees, ~230 SMB clients) providing licensed social insurance and labor consulting, payroll administration, data analysis, employment placement, and the ISR Satellite Office and ISR e-Sports facilities across four wholly-owned subsidiaries.

Ownership category

akta.pro rank

Headquarters

HQ city

Ashiya

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Social Insurance & Labor Consulting (ISR梨本): Advisory fees for social insurance, labor law compliance, work style reform consulting, and labor insurance administration. Revenue is generated through monthly retainer fees scaled by client employee count, plus per-transaction fees for administrative procedures.
2. Labor Insurance事务組合 (Manager Meeting): Manages employer labor insurance registration, payroll processing, and compliance administration. Members pay a base fee scaled by number of insured persons, plus percentage-based fees on estimated insurance premiums.
3. Data Analysis (株式会社アイ・エス・アール): Electronic claims management, data analysis for welfare benefits, and digitalization support for medical/lifestyle protection data. Revenue derived from service fees for data processing and claims management.
4. ISR Personnel (合同会社ISRパーソネル): Fee-based employment placement services for skilled professionals, leadership development training, and side-job/dual-employment support services. Licensed as a private employment agency by the Minister of Health, Labour and Welfare ( Permit 28-ユ-010047).
5. ISR e-Sports: Membership-based senior e-sports facility with time-slot bookings. Revenue from per-session usage fees (¥1,000/weekday, ¥2,000/Saturday). Fully membership-based with no annual fees.
6. ISR Satellite Office (ISRサテライトオフィス神戸駅北): Member-exclusive satellite office workspace near Kobe Station, offering private booths, co-working spaces, and meeting rooms. Revenue from monthly membership fees scaled by access frequency (Wednesday only to full-week), plus locker and post box rental fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

ISR is a Kobe-based Japanese outsourcing support group that provides social insurance labor consulting, labor insurance administration, payroll processing, work style reform consulting, and dispute resolution services primarily to small and medium enterprises. Through its subsidiaries, the group also operates a data analysis center handling medical insurance receipt management, fee-based employment placement and side-job support, Japan's first senior-only e-sports facility (ISR e-Sports, ages 60+), and a membership-based satellite office workspace near Kobe Station.

Product overview

ISR (Intelligent Social Reliance) is a Japanese outsourcing support group offering a comprehensive portfolio of HR and labor-related services through its subsidiaries. The group operates as a platform of distinct services: ISR梨本 (social insurance/labor consulting), 経営者会議 (labor insurance affairs union), 株式会社アイ・エス・アール (data analysis center), and 合同会社ISRパーソネル (employment placement and ISR e-Sports). Key products include social insurance consulting with work style reform services, satellite office spaces for remote workers, data analysis for medical insurance receipts, and ISR e-Sports, Japan's first e-sports facility for seniors aged 60+. The group, founded in 1971, serves approximately 230 client companies with 41 employees.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Insurance Labor Consulting — ISR Nashimoto (社会保険労務士ISR梨本) Licensed social insurance labor consultant service offering work style reform (hatarakuikusei) consulting, labor condition management, benefit claims administration, and dispute resolution through ADR for Japanese SMEs.
• Labor Insurance Affairs Union — Manager Meeting (労働保険事務組合 経営者会議) Government-approved labor insurance administration service for employer members, providing employment insurance registration, payroll and bonus calculation, year-end tax adjustment, and MyNumber management for SMEs.
• Data Analysis Services — ISR Inc. (株式会社アイ・エス・アール) Privacy Mark certified (registration No. 14700056) data analysis center providing electronic claims management, receipt verification, medical and welfare information research, and digitalization support services.
• Fee-Based Employment Placement — ISR Personnel (合同会社ISRパーソネル) Licensed fee-based employment placement service providing skilled professional introduction, side-job/dual-employment support, and leadership development training for enterprises.
• Side Job Promotion Support (副業推進支援) Side-job and dual-employment support service providing skilled talent introduction, career development training (4-session programs), and HR/labor law education for corporate employees.
• ISR e-Sports — Senior E-Sports Facility Japan's first senior-only e-sports facility (members aged 60+) providing guided gameplay, dementia prevention through cognitive stimulation, cool-down social time, and research into senior employment creation through e-sports.
• ISR Satellite Office Kobe Station North (ISRサテライトオフィス神戸駅北) Fully membership-based satellite office workspace offering private booths, co-working spaces, web conferencing rooms, locker and post box rentals for licensed professionals, remote workers, and start-up entrepreneurs.

Quantifiable outcome

• Approximately 230 client companies served across all group companies
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• 神戸市 (Kobe City Government)coreStrategic or Co-development Partner · 1 January 2020Kobe City partnered with ISR for a demonstration project to launch ISR e-Sports in 2020, recognizing the e-sports facility as Japan's first senior-exclusive e-sports initiative. The city collaboration was instrumental in establishing the facility.
• 嵯峨美術大学・嵯峨美術短期大学 (Saga Art University & Saga Art College)minorStrategic or Co-development PartnerListed as a 'Senior e-Sports Supporters Link' partner for ISR e-Sports. Supports the development and promotion of senior e-sports through academic collaboration and awareness.
• フジッコ株式会社 (Fujicco Co., Ltd.)minorStrategic or Co-development PartnerPartner in the Senior e-Sports Supporters Link. A food company providing health-oriented products that aligns with ISR's senior wellness mission.
• 株式会社セガ (Sega Corporation) — 「ぷよぷよeスポーツ」coreStrategic or Co-development PartnerSega provides 'Puyo Puyo e-Sports' gaming titles for use at the ISR e-Sports facility. This is a core content partnership enabling senior gameplay at the facility.
• 学校法人コンピュータ総合学園 神戸電子専門学校 (Kobe Electronics College)minorStrategic or Co-development PartnerListed as a Senior e-Sports Supporters Link partner. Educational institution collaborating on senior e-sports development and technical training support.
• 株式会社 All Japan Tourism Alliance (AJTA)minorStrategic or Co-development PartnerPartner in the Senior e-Sports Supporters Link focused on promoting travel and tourism-related social engagement for seniors.
• 株式会社わかさ生活 (Wakasa Seikatsu Co., Ltd.)minorStrategic or Co-development PartnerListed as a Senior e-Sports Supporters Link partner. A company focused on health and wellness products for seniors.
• 株式会社インターメスティック — 「Zoff」 (Intermestic Co., Ltd. / Zoff eyewear)minorStrategic or Co-development PartnerListed as a Senior e-Sports Supporters Link partner. Eyewear brand supporting senior e-sports initiatives.

Scale indicators5 records

Recent moves11 records

Expansion highlights6 records

Emerging players

• freee: Japanese cloud accounting and HR/payroll SaaS provider automating back-office workflows for SMBs including payroll, year-end adjustment, and social insurance filings that ISR consultants perform manually.
• SmartHR: Japan's leading cloud HR and labor/social insurance SaaS platform automating the workflows ISR's consultants perform manually. Represents the structural technology threat to ISR's social insurance consulting business.
• HRBrain: Japanese HR SaaS platform offering personnel evaluation, organization chart, and HR data management. Adjacent threat to ISR's HR outsourcing model and an increasingly direct competitor for SMB HR services clients.

Direct peers

• Persol Holdings: Leading Japanese staffing and HR solutions group spanning temporary staffing, placement, and HR outsourcing. Comparable employment placement and HR BPO business lines overlapping with ISR Personnel and ISR Nashimoto.
• Pasona Group: Major Japanese HR services and employment placement company with broad HR outsourcing, staffing, and career consulting offerings. Directly comparable as a Japan-focused HR services firm serving multiple corporate segments, including SMBs.
• Mynavi: Large Japanese HR services and recruiting firm with new graduate placement, mid-career recruiting, and HR media. Comparable as a multi-line Japanese HR services firm operating employment placement services similar to ISR Personnel.

Regional players

• Relo Group: Japan-focused relocation and corporate housing services with related HR support offerings. Operates in Japan's HR support ecosystem with significant overlap with SMB-facing professional services like ISR.
• WeWork Japan: Operator of shared workspace and satellite office facilities in Japan. Directly comparable to ISR Satellite Office Kobe Station North as a coworking and satellite workspace provider in the Japanese market.

Broad incumbents

• Benefit One: Major Japanese employee benefits and HR outsourcing provider including payroll-adjacent, welfare, and work style reform consulting. Overlaps with ISR on HR outsourcing and work-style-reform (hataraku ikusei) consulting.
• Recruit Holdings: Largest Japanese HR services conglomerate spanning Indeed, HR technology, and staffing. While vastly larger, overlaps with ISR on employment placement and HR services for SMBs and is a broader incumbent in the same space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/e_isr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISR