Multicontact

Call Center Servicesmulticontact.cc

Company typePrivate
Founded2003
HeadquartersHamburg, Germany
Headcount1–10
GTM typeB2B
OfferingServices

Multicontact firmographics

Firmographics

Name: Multicontact
Legal name: getaline GmbH
Website: https://multicontact.cc
Company type: Private
Founded year: 2003
Operating status: Operating
Headcount range: 1–10 employees
Ownership category
akta.pro rank

Multicontact industry classification

Industry

Product category: Call Center Services
NAICS: Telephone Call Centers (56142)
SIC: Communications Services, Nec (4899)
akta.pro primary industry: Multilingual & Global Shared-Service Contact Centers (BPAAAAAL)
akta.pro secondary industry: General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

Call center services
Multilingual customer service
Business process outsourcing
Inbound outbound support
Customer experience management

Where Multicontact is headquartered

Location

Headquarters

HQ city: Hamburg
HQ country: Germany
HQ region: Europe

Offices7 records

Markets served

Multicontact business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

Call Center Outsourcing Services: BPO call center services providing inbound, outbound, and digital customer communication solutions for enterprise clients. Revenue generated through managed service contracts with multi-year engagements, with over 80% of clients served for more than 10 years indicating recurring contract structure.

Pricing tiers

Model	Billing	Price
Subscription	Multi-year contract	Enterprise managed services - customized call center solutions

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Multicontact product offering

Product offering

Core offering

getaline GmbH operates a multilingual contact center delivering inbound, outbound, and digital customer communication services to enterprise clients. The portfolio spans customer service, consulting, IT service, and AI-powered (KI-Service) support delivered across 32 languages from owned service centers in Germany, Turkey, Bosnia and Herzegovina, Georgia, Poland, and Malta, with the company operating its own data center in Berlin for data protection.

Product overview

getaline GmbH operates as a call center services company offering multilingual customer communication solutions. The company's services include Customer Service (inbound and outbound call handling), Consulting (Beratung), IT Service, and KI-Service (AI-powered services). The portfolio spans professional call center services, dialog marketing, sales support, and digital transformation services, delivered across 32 languages from multiple international locations including Germany, Poland, Turkey, Bosnia and Herzegovina, Georgia, and Malta. The company operates its own data center in Berlin to ensure data security and privacy compliance.

Differentiator

Problem solved

Functional benefit

Products and services

Customer Service
Consulting (Beratung)
IT Service
AI Service (KI-Service)

Quantifiable outcome

35,434,854 customer contacts handled per year demonstrating operational scale and reliability
+2 more outcomes

Companies that use Multicontact

Customer profile

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Multicontact technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature2 records

Multicontact partnerships and signals

Strategic signal

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Multicontact competitors and assessment

Company assessment

Direct peers

Foundever (formerly Sitel/SYKES): Global CX/BPO provider formed from Sitel and SYKES merger, with significant European presence and multilingual contact center operations. Direct competitor offering comparable inbound/outbound customer service and digital support solutions.
Majorel: Luxembourg-headquartered global customer experience BPO with strong European multilingual operations across 30+ languages. Direct competitor to Multicontact, particularly in European enterprise customer service outsourcing with comparable delivery models.
Teleperformance: French multinational and one of the world's largest contact center outsourcing providers, offering multilingual customer experience management across 90+ countries. Directly competes for European enterprise BPO contracts with similar inbound/outbound voice and digital services.
Concentrix: Global customer experience and BPO provider with extensive European operations and multilingual capabilities. Now includes Webhelp post-merger, making it one of the largest competitors in the multilingual contact center space serving similar enterprise verticals.
Competence Call Center (CCC): Austrian-headquartered multilingual BPO contact center operating across 30+ languages with European delivery centers. Direct competitor to Multicontact with similar multilingual focus, comparable scale, and overlapping European enterprise client base in customer service outsourcing.
Transcom: Swedish-headquartered global CX provider with multilingual contact center operations across multiple European, African, and Americas markets. Comparable scale and similar service portfolio including inbound/outbound customer service and digital support.
TTEC Holdings: US-headquartered global CX technology and services company with multilingual contact center operations across multiple continents. Direct competitor in enterprise BPO customer service outsourcing with similar long-term contract structures.

Broad incumbents

Arvato (Bertelsmann): German-headquartered BPO and customer service division of Bertelsmann, operating multilingual contact centers across Europe. Larger incumbent offering customer service as part of broader BPO portfolio including supply chain and financial services.
Capita Customer Solutions: UK-headquartered large-scale BPO and customer service provider with multilingual operations. Larger incumbent operating across multiple verticals with broader service portfolio but overlapping enterprise multilingual contact center capabilities.
Bosch Service Solutions: German-headquartered customer service and BPO subsidiary of Bosch, operating multilingual contact centers across Europe. Larger incumbent with comparable multilingual capabilities serving enterprise clients across automotive, manufacturing, and tech verticals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Multicontact financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Multicontact leadership team

Management profile

Number of profiles

Multicontact funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Multicontact M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multicontact

What does Multicontact do?

Is Multicontact a public or private company?

Multicontact is a private company. It is classified as unknown and is currently operating.

When was Multicontact founded?

Multicontact was founded in 2003. It employs 1 to 10 people.

Where is Multicontact based?

Multicontact is headquartered in Hamburg, Germany, in the Europe region.

How does Multicontact make money?

One revenue line is on record: call Center Outsourcing Services.

Who are Multicontact's main competitors?

Direct peers on record are Foundever (formerly Sitel/SYKES), Majorel, Teleperformance, Concentrix, Competence Call Center (CCC), Transcom and TTEC Holdings. Broad incumbents are Arvato (Bertelsmann), Capita Customer Solutions and Bosch Service Solutions.

Does Multicontact have an API?

No public API is recorded for Multicontact.

What industry is Multicontact in?

Multicontact's product category is Call Center Services. Its primary akta.pro industry code is BPAAAAAL, Multilingual & Global Shared-Service Contact Centers, with a secondary code of BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 56142 and its SIC code is 4899.