CaptionAccess

What CaptionAccess does

CaptionAccess is a captioning services provider that merged with AI-Media in December 2020 and now operates as an integrated brand within AI-Media, the global leader in captions for broadcast. The company delivers AI-powered captioning and accessibility solutions to broadcasters, sports organizations, corporate enterprises, government agencies, educational institutions, and live event operators on a global basis. It targets buyers whose procurement decisions are driven by accessibility compliance mandates, broadcast-grade reliability requirements, and integration with existing live production infrastructure.

The product portfolio is built on three pillars. First, the LEXI AI-Powered Captioning Tool Kit, which comprises eight sub-products: LEXI Text/ASR, LEXI Recorded, LEXI Voice, LEXI AI, LEXI Translate, LEXI Local, LEXI AD (audio description), and LEXI DR. Second, caption delivery hardware based on EEG's proprietary Smart Encoder technology, available in SDI and IP variants for ingest and distribution. Third, caption display products (LEXI Viewer, Ai-Live) and the iCap Cloud Network, which the company describes as the world's largest captioning network. Core AI/ML capabilities span automatic speech recognition, generative AI, natural language processing, and voice translation, applied to live and recorded caption workflows across multiple languages.

Revenue is generated through four streams: hardware sales of caption encoders, software subscriptions across the LEXI and iCap product families, professional services including custom integrations and training, and licensing agreements. The go-to-market model combines enterprise field sales for large broadcast and government accounts, product-led growth through self-service customer portals, channel partner distribution for international and mid-market reach, and event-driven demand generation. Pricing is quote-based, consistent with enterprise contract structures and volume-based subscription tiers across multiple verticals. SOC 2 Type II and ISO 27001 certifications support positioning into government and regulated buyers where compliance gating is a prerequisite for procurement.

Name

CaptionAccess

Legal name

AI-Media

Website

https://captionaccess.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

CaptionAccess, an integrated brand within AI-Media, provides AI-powered captioning and accessibility solutions to broadcasters, sports organizations, corporations, governments, educational institutions, and live event operators globally via its LEXI tool kit and iCap cloud network.

Ownership category

akta.pro rank

Product category

Broadcast Captioning and Accessibility Software

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Translation and Interpretation Services (541930)

SIC

Services-Computer Integrated Systems Design (7373), Communications Equipment, Nec (3669), Computer Peripheral Equipment, Nec (3577)

akta.pro industry

PRIMARYHDAAAFAC

Conversational AI Platforms (chat/voice bots, orchestration)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAAAFAL

Contact Center Speech AI (agent assist, IVR automation)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAEANAA

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Artificial Intelligence Platforms for Enterprise

Keywords

• Live captioning services
• AI-powered subtitles
• Broadcast accessibility
• Caption delivery encoders
• Multilingual translation

Headquarters

HQ city

Cary

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Operations, Personnel, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Caption Delivery Products: Sale of hardware and software encoders (SDI, IP, RTMP, 4K) for seamless caption delivery to broadcasters and enterprises.
2. Subscription Services: Cloud-based captioning and translation services delivered through iCap Cloud Network and LEXI AI-powered toolkit.
3. Professional Captioning Services: Human captioning services for broadcast, corporate events, and specialized content requiring high accuracy.
4. Technology Licensing: Licensing of captioning technology, encoders, and platform capabilities to partners and resellers.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels5 records

Core offering

Caption Access provides captioning services that are now part of the AI-Media product suite following the December 2020 merger. The combined offering delivers live and recorded AI-powered captioning, multilingual translation, audio description, and caption delivery infrastructure through the LEXI AI-Powered Tool Kit, SDI/IP hardware and cloud encoders, display solutions, and the iCap Cloud Network to broadcasters, sports venues, corporates, governments, and educational institutions.

Product overview

Caption Access (now part of AI-Media following a December 2020 merger) operates as a unified platform-plus-modules architecture. The core offering centers on the LEXI AI-Powered Captioning Tool Kit, which encompasses multiple sub-products including LEXI Text/ASR (automatic speech recognition for live captions), LEXI Recorded (multilingual captions for recorded media), LEXI Voice (AI voice translation), LEXI AI (generative AI), LEXI Translate (caption translation), LEXI Local (on-premises captioning), LEXI AD (audio description), and LEXI DR (disaster recovery). These AI-powered captioning tools integrate with Caption Delivery products (SDI hardware encoders, IP/cloud encoders supporting SDI, IP, RTMP and 4K) and Caption Display solutions (LEXI Viewer, Ai-Live). All captioning is delivered through the iCap Cloud Network—the world's largest caption and subtitle delivery network. Support Options provide tiered coverage for hardware, software, and cloud services.

Differentiator

Problem solved

Functional benefit

Products and services

• LEXI AI-Powered Captioning Tool Kit AI-powered toolkit covering live and recorded captioning, translation, display, archiving, and search, leveraging the LEXI AI advancements for captioning workflows across broadcast, sports, corporate, government, and education customers.
• Caption Delivery Encoders Range of encoders covering SDI, IP, RTMP, and 4K for seamless, cost-effective caption delivery to broadcasters and enterprises.
• Caption Display Solutions Cost-efficient, customizable caption display technology to deliver captions to any audience via LEXI Viewer and Ai-Live.
• iCap Cloud Network World's largest captioning and subtitle delivery network supporting SDI, IP video, 4K and everything in between for caption transmission to any screen worldwide.
• Support Options Tiered support options covering hardware, software, and cloud with warranty and technical assistance for enterprise customers.
• LEXI Voice - AI Voice Translation Live AI voice translation feature that breaks down language barriers to expand global reach and boost revenue streams across multiple languages.
• LEXI AI - Generative AI Secure generative AI capability integrated in the LEXI Tool Kit for smarter insights and decision support.
• LEXI AD - Audio Description AI-powered audio description feature for accessibility services, part of the LEXI AI-Powered Tool Kit.

Quantifiable outcome

• Automatic captions rivaling human quality at a fraction of the cost

Named customers1 record

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature9 records

Partnerships

One partnership is on record.

• Caption AccesscoreStrategic or Co-development Partner · 1 December 2020In December 2020, AI-Media merged with Caption Access, adding its range of captioning services to the product suite. Caption Access brought additional captioning expertise and services, expanding AI-Media's comprehensive captioning solution offering.

Scale indicators2 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Google Cloud Speech-to-Text: Hyperscaler speech recognition and translation services used by media and enterprise — competes with AI-Media's ASR and translation capabilities, particularly for customers already on Google Cloud.
• AWS Transcribe: Hyperscale speech-to-text service with broadcast and media use cases — competes at the underlying ASR layer with LEXI Text and is often bundled into enterprise media workflows.
• Microsoft Azure Cognitive Services (Speech): Hyperscale cloud incumbent offering speech-to-text, translation, and speaker recognition — a broad alternative that competes with LEXI ASR and LEXI Translate, especially for enterprise customers standardizing on Azure.

Emerging players

• Speechmatics: Provider of enterprise-grade automatic speech recognition with broad language coverage — competes at the underlying ASR layer powering LEXI Text and other captioning workflows.
• Deepgram: AI speech recognition platform offering real-time and batch ASR APIs with custom models — overlapping with LEXI ASR at the speech-to-text technology layer used in captioning and transcription.
• Trint: AI transcription platform for journalists, media and enterprise — overlaps with AI-Media's recorded captioning and translation workflows for content teams producing multilingual media assets.

Direct peers

• Verbit: AI-powered transcription and captioning platform focused on enterprise, education, legal and media — competes head-on with AI-Media's corporate, education and broadcast verticals using similar ASR + human-in-the-loop models.
• Rev: Major AI + human transcription and captioning provider serving media, legal, and enterprise — directly comparable to AI-Media's hybrid human/AI captioning model and subscription self-serve motion.
• Otter.ai: AI meeting transcription and live captioning provider competing for the corporate meeting, webinar and education segments where AI-Media's Ai-Live and LEXI tools operate.
• 3Play Media: Direct competitor offering closed captioning, transcription, and translation services for broadcast, education, and enterprise — overlapping with AI-Media's LEXI Recorded and professional captioning services across similar verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/captionaccess
• LinkedInlinkedin.com/company/captionaccess

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CaptionAccess