Municipality of Kortenberg

What Municipality of Kortenberg does

Gemeente Kortenberg is the municipal government of Kortenberg, a municipality in the province of Flemish Brabant, Belgium, serving approximately 20,000 residents across the sub-municipalities of Erps-Kwerps, Everberg, Kortenberg Centrum, and Meerbeek. It delivers the full statutory range of local government services — civil registration (birth, marriage, death, residency), identity and travel documents (eID, passports), driving licenses, permits and licensing, urban planning, social welfare through the integrated Welzijnshuis (OCMW), waste management under the Diftar system, education and childcare coordination, mobility infrastructure, public safety coordination with Politiezone HerKo, and community development programs. The municipality publishes a monthly printed infoblad, operates a central municipal website at kortenberg.be, an online service portal (eloket.kortenberg.be), an online appointment booking system (mijnafspraakmaken.be), and five topic-specific digital newsletters.

The underlying technology platform is a conventional municipal web stack: a content-managed public website (kortenberg.be), a digital citizen authentication integration with the Flemish government's Mijn Burgerprofiel via Digitaal Vlaanderen, self-hosted Matomo analytics for privacy-respecting traffic measurement, and a network of online forms and reporting tools including the Meldpunt issue-reporting system with intelligent routing to third-party operators (EcoWerf for waste, Fluvius for street lighting, Meldpunt Wegen for regional roads, De Watergroep for water, Politiezone HerKo for safety, Natuur en Bos for nature). The municipality funds a free Hoplr digital neighborhood network and operates electronic data-exchange protocols with multiple Flemish agencies (VUTG, AquaFlanders, ABB Vlaamse Huisvesting, Provincie Vlaams-Brabant) for administrative data sharing. The platform is GDPR/AVG-compliant and includes accessibility tooling (toegankelijkheidsverklaring).

The revenue model is that of a Belgian local government entity: mandatory municipal taxation (including second-residence taxes and Diftar pay-as-you-throw waste fees), central and Flemish regional government subsidies and grants, and combined annual accounts published jointly with the Welzijnshuis (OCMW). Core administrative services (identity documents, civil registration, attestations, driver's licenses) are provided free at point of use, funded through general taxation. The customer segments are horizontal — General Citizens (primary), Local Businesses and Traders, and Property Owners and Developers — all served within the single municipal jurisdiction without geographic or channel restriction. The GTM motion is omnichannel and non-commercial: physical service counters at the Administratief Centrum, digital self-service, five newsletters, Facebook, the Hoplr neighborhood network, and a monthly household-distributed bulletin.

Name

Municipality of Kortenberg

Legal name

Gemeente Kortenberg

Website

https://kortenberg.be

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Kortenberg is the Belgian municipal government of Kortenberg (Flemish Brabant), delivering statutory local services — civil registration, identity documents, permits, social welfare, waste management, mobility, and public safety — to approximately 20,000 residents across four sub-municipalities, funded by municipal taxes and Flemish government subsidies.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (921140), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (92511)

SIC

Services-Management Services (8741), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Transportation, Parking & Mobility Administration (BPAIACAM), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Civil registration administration
• Local government permits
• Waste management services
• Social welfare services

Headquarters

HQ city

Kortenberg

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Municipal Tax Revenue: Government services funded through municipal taxation including taxes on second residences, waste management (Diftar), and various local levies. Services are provided free at point of use to citizens.
2. Government Subsidies and Grants: Central and regional (Flemish) government funding for specific municipal services, infrastructure projects, and social welfare programs. Includes subsidies for local economic stimulation, advisory councils, and environmental initiatives.

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

Gemeente Kortenberg is a Belgian municipal government entity that delivers local public administration services to its residents, businesses, and property owners. Its core offerings include civil registration (birth, marriage, death, residence), identity and travel documents (eID, passports, driving licenses), local permits and licensing, waste management through the Diftar pay-as-you-throw system, social welfare services via OCMW/Welzijnshuis, education and childcare coordination, mobility and infrastructure, and community engagement programs. Services are delivered through a hybrid model combining an in-person administrative center with a comprehensive digital municipal services portal.

Product overview

Municipality of Kortenberg operates a digital municipal services portal providing comprehensive online access to government services. The core offering is a unified web platform enabling residents to access identity/travel services (eID, passports, driving licenses), make appointments, report issues, and subscribe to newsletters. The municipality integrates third-party platforms including Hoplr (digital neighborhood networking), verlorengevonden.be (lost and found), and Cattitude (stray cat management). Key digital services include an issue reporting system (Meldpunt) with routing to utility providers, community feedback forms, fraud prevention information, and heat wave alerts. The digital presence includes municipal information bulletins (Infoblad KORTENBERG), council decision publications, and various service-specific web forms.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Municipal Services Portal

Quantifiable outcome

• Municipal services delivered across 14+ service categories including identity and travel, driving licenses, leisure, government administration, waste, education and childcare, building and housing, care and support, mobility, business and employment, birth/marriage/death, and safety.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core and minor.

• HoplrcoreTechnology or Integration · 1 October 2023Gemeente Kortenberg partners with Hoplr to provide a free, advertisement-free digital neighborhood network for residents. The municipality funds the annual license cost, enabling all Kortenberg residents aged 13+ to access the platform. The platform is organized into four neighborhood groups corresponding to the municipality's sub-municipalities: Erps-Kwerps, Everberg, Kortenberg Centrum, and Meerbeek. Local traders, associations, and service providers can register in a local directory and appear across all four neighborhood groups.
• Cattitude vzwminorStrategic or Co-development PartnerThe municipality has engaged Cattitude vzw as the preferred partner for addressing stray cat population management. Cattitude captures stray cats using cat-friendly traps, performs neutering or spaying, and returns the animals to their original location. The partnership provides citizens with a central reporting point (cattitude.be/contact) and an emergency hotline (0468 49 15 03) for urgent cases such as injured cats or discovered litters.
• FluviusminorOthersFluvius manages street lighting infrastructure within the municipality. Citizens can report defective street lamps and dangerous lighting situations through Fluvius' dedicated reporting page or by telephone. The municipality redirects street lighting issues to Fluvius rather than handling them directly.
• EcoWerfcoreOthersEcoWerf handles all waste collection and processing for the Kortenberg municipality. The partnership manages the Diftar (pay-as-you-throw) waste system, recycling park operations, and textile collection. Citizens with questions or complaints about waste collection are directed to EcoWerf through their contact form or telephone hotline (0800 97 097).
• De WatergroepminorOthersDe Watergroep is the water utility partner for Kortenberg. Citizens experiencing water leaks or supply disruptions can report issues directly to De Watergroep, with urgent matters handled through their 24/7 emergency line (02 238 96 99).
• Politiezone HerKo (Herent-Kortenberg)coreStrategic or Co-development PartnerThe police zone covering both Herent and Kortenberg municipalities (HerKo) handles all law enforcement, public safety, and emergency response for Kortenberg residents. The zone coordinates neighborhood information networks (BIN), responds to urgent safety situations (dial 101), and handles non-urgent police matters. The municipality publishes safety-related information and redirects citizens to the police zone for crime reports, neighborhood disturbances, and suspicious activities.
• Vlaamse overheid - Departement ZorgcoreStrategic or Co-development PartnerThe municipality collaborates with the Flemish Department of Care on public health matters, including the Vlaams Warmteactieplan (Flemish Heat Action Plan) for managing extreme heat events. The municipality activates and communicates warning phases based on criteria set by the Koninklijk Meteorologisch Instituut (KMI) and coordinates with the Flemish government on health protection measures for vulnerable populations during heat waves.
• Meldpunt Wegen (Vlaanderen)minorOthersRegional road infrastructure (including the Leuvensesteenweg/N2, which is a regional road) falls under the Flemish Meldpunt Wegen system. Citizens are redirected to meldpuntwegen.be to report issues such as poor road surfaces, traffic signs, lighting, or litter on regional roads.
• Natuur & Bos (Agentschap voor Natuur en Bos)minorOthersThe Flemish Agency for Nature and Forests handles reports related to illegal logging, poaching, and damage to nature areas within Kortenberg's territory. Citizens with concerns about forests and parks are directed to the agency's help center or the free information line (1700).
• Vogelbescherming VlaanderenminorOthersFor sick or injured wild birds and animals found within the municipality, citizens are directed to Vogelbescherming Vlaanderen which refers them to appropriate wildlife rescue and rehabilitation centers as needed.
• Agentschap Uitbetaling Groeipakket (VUTG)minorStrategic or Co-development PartnerElectronic data exchange protocol between the municipality and the Flemish Agency for Childcare Allowance payments, enabling automated sharing of personal data necessary for administration of child-related benefits.
• AquaFlandersminorStrategic or Co-development PartnerElectronic data exchange protocol for sharing personal data related to water management services between AquaFlanders and the municipality.
• ABB Vlaamse HuisvestingminorStrategic or Co-development PartnerData exchange protocol with the Flemish government agency for housing (ABB) for sharing housing-related personal data between the municipality and the regional authority.
• Provincie Vlaams-BrabantminorStrategic or Co-development PartnerData exchange protocol between the municipality and Province of Flemish Brabant for the administration of GAS (Administrative Sanctions) fines, enabling electronic transmission of relevant personal data for sanction enforcement.
• Digitaal VlaanderencoreTechnology or IntegrationDigital Flanders is a key technology partner providing the digital infrastructure and citizen profile systems (Mijn Burgerprofiel) that the municipality leverages for its online service delivery, authentication, and data exchange capabilities.

Recent moves6 records

Expansion highlights4 records

Direct peers

• Stad Leuven: Flemish municipality of comparable mid-size scale operating a similar comprehensive digital citizen services portal (eID, permits, waste, mobility). Comparable municipal authority structure, Flemish regional government integration, and digital service delivery model.
• Gemeente Aalst: Flemish municipality operating comparable e-government services (identity, permits, waste, social welfare) under the same Flemish Digitaal Vlaanderen ecosystem.
• Stad Hasselt: Flemish mid-size municipality with comparable online service portal, appointment booking, and citizen engagement channels. Similar statutory and regional integration context.
• Stad Gent: Major Flemish municipality with an extensive online service portal and appointment booking for civil registration, permits, and waste. Highly comparable service portfolio and Flemish Digitaal Vlaanderen integration.
• Stad Kortrijk: Flemish municipality with comparable digital service portal, multi-channel communications, and active community engagement programs. Similar municipal scale and Flemish regional integration.
• Stad Mechelen: Mid-sized Flemish municipality with a comparable digital services portal, online appointment booking, and active community engagement strategy. Directly comparable in scope and citizen service categories.
• Stad Brugge: Flemish municipality with mature digital citizen services, online appointment booking, and Mijn Burgerprofiel integration. Comparable statutory scope and channel mix.
• Gemeente Roeselare: Flemish mid-size municipality offering comparable online citizen services (identity, permits, waste, mobility) under similar statutory and Flemish regional infrastructure.

Broad incumbents

• Stad Antwerpen: Largest Flemish municipality with a significantly broader digital services portfolio, proprietary mobile app, and deeper investment in custom technology. Relevant incumbent benchmark for digital service maturity.

Others

• Hoplr: Technology partner providing the digital neighborhood platform that Kortenberg funds for resident use. Relevant as the enabling platform vendor for the municipality's community engagement strategy, not a competing municipality.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Kortenberg
• Xx.com/GemKortenberg
• LinkedInlinkedin.com/company/gemeente-en-welzijnshuis-kortenberg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Municipality of Kortenberg