City of Nacogdoches

Municipal Government Servicesnactx.us

The City of Nacogdoches is a Texas municipal government in Nacogdoches County serving residents, businesses, visitors, and SFA students through Police, Fire, Library, Parks & Recreation, Water Utilities, and 20+ other departments via the CivicPlus and Tyler Technologies digital stack.

Company typePublic
Founded1839
HeadquartersNacogdoches, United States
Headcount251–500
GTM typeB2C
OfferingServices

What City of Nacogdoches does

The City of Nacogdoches is a municipal government entity operating under Texas law in Nacogdoches County, Texas, serving residents, local businesses, visitors, and Stephen F. Austin State University students. It markets itself as "The Oldest Town in Texas" with 300+ years of history and administers 25+ functional departments including Police, Fire & Rescue, Library, Parks & Recreation, Airport, Public Works, Water Utilities, Municipal Court, Planning & Zoning, Animal Services, and Historic Sites. Service delivery spans public safety, water/wastewater utilities, solid waste, permitting, code enforcement, library access, recreation programs, animal services, and economic development support.

The underlying technology stack is built on commercial civic-software platforms rather than proprietary systems. The official website (nactx.us) runs on CivicPlus CivicEngage with modules for agendas, calendars, forms, notifications, and citizen engagement. Tyler Technologies eSuite powers HR, payroll, benefits, and utility billing. Resident-facing digital services include the OnCore Camino online permitting platform, a JustFOIA public records portal, a Hyper-Reach-powered NacWise emergency alert system, an RSS-driven "Notify Me" notification service, and an interactive Water Service Line Inventory map. Channel 21 municipal television and the NacChat podcast provide government-access broadcasting.

The business model is a tax-and-fee municipal revenue structure rather than a commercial sales motion. Revenue streams include property taxes on assessed valuations, a share of state sales tax collected within city limits, water/wastewater/sanitation utility fees, building permits and business licenses, hotel occupancy taxes funding tourism, and municipal court fines. Pricing is set by a publicly disclosed Master Fee Schedule codified in the Municode Code of Ordinances, with utility billing on a monthly cadence, permits on a per-project basis, and recreation on unit pricing. Distribution is exclusively domestic and county-bounded, delivered through City Hall, department offices, community facilities, the eSuite online portal, and direct field services (garbage collection, brush pickup, street maintenance).

City of Nacogdoches firmographics

Firmographics

Name: City of Nacogdoches
Legal name: City of Nacogdoches
Website: https://nactx.us
Company type: Public
Founded year: 1839
Operating status: Operating
Headcount range: 251–500 employees
Short description: The City of Nacogdoches is a Texas municipal government in Nacogdoches County serving residents, businesses, visitors, and SFA students through Police, Fire, Library, Parks & Recreation, Water Utilities, and 20+ other departments via the CivicPlus and Tyler Technologies digital stack.
Ownership category
akta.pro rank

City of Nacogdoches industry classification

Industry

Product category: Municipal Government Services
NAICS: Solid Waste Collection (562111), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Environmental Quality Programs (9241), Administration of Housing Programs, Urban Planning, and Community Development (925)
SIC: Refuse Systems (4953), Sanitary Services (4950), Water Supply (4941)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Solid Waste & Recycling Services Administration (BPAIACAH)

Keywords

Municipal government services
Public utilities
Public safety services
Community recreation
Building permits

Where City of Nacogdoches is headquartered

Location

Headquarters

HQ city: Nacogdoches
HQ country: United States
HQ region: North America

Offices8 records

Markets served

City of Nacogdoches business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

Property Taxes: Property tax revenue collected from residential and commercial properties within city limits based on assessed valuations
Sales Tax Revenue: Share of state sales tax collected on purchases made within the city
Utility Fees: Water, wastewater, and sanitation service fees billed to residents and businesses
Permits and Licenses: Fees for building permits, business licenses, alcohol permits, and other regulatory approvals
Hotel Occupancy Taxes: Taxes collected from hotels and short-term rentals to fund tourism promotion
Fines and Court Fees: Municipal court fines, traffic citations, and associated processing fees

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Utility Services
One time/ perpetual license	Pay-as-you-go	Building and Construction Permits
Unit Pricing	Pay-as-you-go	Recreation Programs

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

City of Nacogdoches product offering

Product offering

Core offering

The City of Nacogdoches delivers municipal government services to residents, businesses, and visitors within city limits, including water/wastewater/solid waste utilities, police and fire/rescue public safety, permitting and inspections, planning and zoning, municipal court, parks and recreation, library services, animal services, airport operations, and economic development. Services are accessed through City Hall and department offices, an online portal (CivicPlus-powered nactx.us), and community facilities.

Product overview

The City of Nacogdoches operates a unified civic engagement platform (CivicPlus CivicEngage) that provides residents access to municipal services through multiple integrated channels. The core platform encompasses online bill payment, utility management (eSuite), permitting (OnCore), emergency alerts (NacWise), and public records systems. The city website serves as the primary digital interface for all 25+ city departments including Police, Fire & Rescue, Library, Parks & Recreation, Water Utilities, and Public Works, enabling residents to pay bills, access permits, view meeting agendas, subscribe to alerts, request services, and engage with local government. Supporting channels include Channel 21 municipal television, NacChat podcasts, and the Notify Me notification system.

Differentiator

Problem solved

Functional benefit

Products and services

Water and Wastewater Utility Services Provision of water, wastewater, and sanitation services to residents and businesses within city limits, including monthly billing and emergency line repair response.
Police Department Services Law enforcement, public safety, crime prevention, and records services for Nacogdoches residents and businesses.
Fire and Rescue Services Fire suppression, emergency medical response, and emergency management coordination for the city, including Interim Fire Chief and Assistant Chief oversight.
Public Library Services Public library lending, programs, and community events at the Nacogdoches Public Library, including Fiber Arts Club and Monday Night Movie programming.
Parks and Recreation Programs Recreation programs, parks, trails, lakes, and facility rentals including the C.L. Simon Recreation Center, available to residents and visitors.
Animal Services Animal shelter operations and animal control services for the city, provided at the Animal Shelter facility on SW Stallings Drive.
Airport Operations Operations and management of the Nacogdoches Municipal Airport at 556 Terry Crawford Dr.
Building Permits and Inspections Building and construction permit application, review, and inspection services, accessible through the OnCore Camino online permitting system.
Planning and Zoning Services Land use planning, zoning administration, and Planning & Zoning Commission oversight for development within city limits.
Code Enforcement Municipal code enforcement and compliance activities for properties and businesses within city limits.
Municipal Court Services Municipal court operations including traffic citation processing, fine collection, and judicial proceedings.
Public Works Services Scheduled garbage pickup, brush collection, street maintenance, and infrastructure services for city residents and businesses.
Convention and Visitors Bureau Services Tourism promotion and convention services coordinated through Visit Nacogdoches (CVB), funded by hotel occupancy taxes.
Economic Development Services Business growth, workforce development, and commercial expansion initiatives coordinated through NEDCO and the city's economic development office.
Historic Sites and Museum Operations Operations of city historic sites including Durst-Taylor Museum, Sterne-Hoya Museum, Nacogdoches Railroad Depot, and Zion Hill Baptist Church.
Public Records Request Portal Online platform for residents to request public records and documents maintained by the city, hosted on JustFOIA.
NacWise Emergency Alert System Emergency communication and preparedness alert system allowing residents to receive urgent notifications via text and email through Hyper-Reach.
Online Bill Pay Portal Web portal for residents to pay utility bills, traffic fines, and other city fees online.
Channel 21 Municipal Television Government access cable television channel broadcasting city council meetings, CVB meetings, and local government content to the community.
NacChat Podcast City-produced podcast series providing local government updates and community information to residents.
Water Service Line Inventory Map Interactive mapping tool showing water service line materials and inventory data for city residents.
Notify Me Notification System Email and text message subscription service for news, alerts, bid postings, job listings, and calendar events.

Companies that use City of Nacogdoches

Customer profile

Named customers1 record

Segments4 records

Ideal customer profiles4 records

City of Nacogdoches technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature3 records

City of Nacogdoches partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered core, major and minor.

CivicPluscoreTechnology or IntegrationWebsite content management system provider powering the city's official website with modules for agenda management, calendars, forms, notifications, and citizen engagement features.
Tyler TechnologiescoreTechnology or IntegrationEnterprise software provider for eSuite HR and utility management systems including employee portal, payroll, benefits, and utility billing modules.
Stephen F. Austin State UniversitymajorStrategic or Co-development PartnerLocal university partnership for community programs, shared facilities, and regional economic development. University referenced as 'Home of Stephen F. Austin State University' in city branding.
Nacogdoches CountymajorStrategic or Co-development PartnerCounty partnership for shared services, elections administration, and regional initiatives including simultaneous proclamations during emergencies.
Texas Ethics CommissionminorOthersState agency providing ethics filing services. City provides link to commission for disclosure filing requirements.
Visit Nacogdoches (CVB)coreStrategic or Co-development PartnerConvention and Visitors Bureau promoting tourism and conventions. Separate organization but closely coordinated on visitor services and community events.
Nacogdoches Economic Development Corporation (NEDCO)majorStrategic or Co-development PartnerEconomic development organization partnered for business growth, workforce development, and commercial expansion initiatives.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

City of Nacogdoches competitors and assessment

Company assessment

Others

CivicPlus: Vendor providing the CivicEngage CMS that powers the City's website — included as an enabling ecosystem participant rather than a direct competitor; useful peer for benchmarking digital service maturity.

Direct peers

City of Kilgore, TX: East Texas municipal government with comparable population and service portfolio, including public works, utilities, and parks/recreation, sharing regional economic dynamics.
City of Henderson, TX: Comparably sized East Texas municipal government providing police, fire, utilities, public works, and parks/recreation — strong operating model and geographic peer.
City of Stephenville, TX: Small Texas university town (Tarleton State) operating a near-identical portfolio of municipal services with similar university-anchored revenue base.
City of Marshall, TX: Heritage-rich East Texas city government of similar size operating historic site preservation, public safety, and utility services with a comparable small-city operating budget profile.
City of Lufkin, TX: Neighboring East Texas municipal government serving a comparable population with overlapping departments (police, fire, public works, utilities, library, parks). Closest geographic peer with nearly identical service portfolio.
City of Tyler, TX: Regional East Texas hub operating a full-service municipal government including water utilities, sanitation, permitting, and convention/tourism promotion — directly comparable operating model, modestly larger scale.
City of Palestine, TX: Small East Texas municipal government with similar service mix, tourism/heritage branding, and CivicPlus-style digital infrastructure footprint.
City of Longview, TX: Similarly sized East Texas municipal government operating public works, utilities, police, fire, and parks/recreation with comparable tax base structure. Closest direct peer in terms of population scale, geography, and service mix.
City of Huntsville, TX: Texas municipal government similarly anchored by a major state university (Sam Houston State) with matching service portfolio (police, fire, utilities, parks, library) and analogous reliance on university-driven population and revenue.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

City of Nacogdoches financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Nacogdoches leadership team

Management profile

Number of profiles

Profiles17 records

City of Nacogdoches funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Nacogdoches M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Nacogdoches

What does City of Nacogdoches do?

Is City of Nacogdoches a public or private company?

City of Nacogdoches is a public company. It is classified as state government owned and is currently operating.

When was City of Nacogdoches founded?

City of Nacogdoches was founded in 1839. It employs 251 to 500 people.

Where is City of Nacogdoches based?

City of Nacogdoches is headquartered in Nacogdoches, United States, in the North America region.

How does City of Nacogdoches make money?

Six revenue lines are on record. Property Taxes are the primary driver. The others are sales Tax Revenue, utility Fees, permits and Licenses, hotel Occupancy Taxes and fines and Court Fees.

Who are City of Nacogdoches's main competitors?

CivicPlus is listed as an others. Direct peers are City of Kilgore, TX, City of Henderson, TX, City of Stephenville, TX, City of Marshall, TX, City of Lufkin, TX, City of Tyler, TX, City of Palestine, TX, City of Longview, TX and City of Huntsville, TX.

Does City of Nacogdoches have an API?

No public API is recorded for City of Nacogdoches.

What industry is City of Nacogdoches in?

City of Nacogdoches's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 562111 and its SIC code is 4953.