Embratel

What Embratel does

Embratel is a Brazilian telecommunications and IT solutions provider founded in 1965, headquartered in Rio de Janeiro and operating as a wholly-owned subsidiary of América Móvil (the Latin American telecom conglomerate controlled by Carlos Slim). The company has rebranded its enterprise go-to-market as 'Claro empresas', integrating its legacy identity with the broader Claro mobile and fixed-line operations across Brazil. Embratel serves large enterprises, government entities, and SMBs through direct enterprise field sales, dedicated account managers, and the Claro retail network.

The company's technology stack combines 71,000+ km of fiber optic infrastructure, 17,500 km of submarine cables, 16,000 km of radio routes, 5 owned data centers, and the largest geostationary satellite fleet in Latin America (5 Star One satellites, with the D2 satellite launched in 2021 offering four times the power of predecessors). Core product lines include cloud computing (Claro Cloud, Oracle Cloud Infrastructure, AWS/Azure/GCP managed services via MSP Next), data analytics (Insights 360, LakeIT, Claro Geodata), customer experience platforms (Omnichannel with Genesys integration, Bot Inteligente), private 5G/LTE networks, cybersecurity, MPLS/SD-WAN data networks, and IoT solutions for agriculture, retail, and energy verticals. AI capabilities are applied across multiple products including computer vision (Thermal Mapping, Smart Field), NLP (Bot Inteligente, Smart Health Assistant), and anomaly detection (Claro Alerta SIM Swap).

Embratel's revenue model is predominantly subscription-recurring across telecom services, cloud, data center, and managed services, supplemented by professional services revenue from IT consulting and system integration. The company employs 30,000+ people under Grupo Claro, targets enterprise digital transformation as its primary value proposition, and competes through infrastructure scale, regulatory licenses, and integration with the América Móvil ecosystem. Named enterprise customers span steel manufacturing (Usiminas, Gerdau), banking (Banco do Brasil, C6 Bank), food and beverage (Nestlé), healthcare (Unimed), media (Canal Rural), and government (Comando da Aeronáutica).

Name

Embratel

Legal name

Claro S.A.

Website

https://embratel.com.br

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Embratel is a Brazilian telecommunications and IT solutions provider serving large enterprises, government, and SMBs with integrated cloud, networking, cybersecurity, private 5G, and satellite services as part of América Móvil's Claro group.

Ownership category

akta.pro rank

Product category

Enterprise Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Satellite Telecommunications (517410), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Satellite Broadband Terminals & Gateways (VSAT/LEO CPE) (HDAFAIAM)

akta.pro secondary industries

Voice Calling (VoIP) Apps (BPAMACAC), General Entertainment AVOD Platforms (MPACAAAB)

Keywords

• Enterprise telecommunications services
• Cloud computing solutions
• Satellite communications
• Private 5G networks
• Managed network services

Headquarters

HQ city

Rio De Janeiro

HQ country

Brazil

HQ region

Latin America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Telecommunications Services: Traditional telecom services including fixed telephony (STFC), mobile services (SMP), and long-distance calling plans (DDD/DDI). Revenue from monthly subscriptions and usage-based charges.
2. Corporate Mobile Plans: Mobile plans for business customers including corporate smartphones, tablets, M2M services, and international roaming.
3. Cloud Computing Services: Cloud infrastructure and platform services including hosting, multi-cloud management, and cloud-native applications. Revenue from consumption-based and subscription models.
4. Satellite Services: Satellite capacity leasing, TV/radio transmission, corporate data links, and occasional use satellite services.
5. Professional Services: IT consulting, system integration, AI implementation, and managed services for enterprise digital transformation.
6. Private Network Solutions: Design, deployment, and operation of dedicated LTE/5G networks for enterprise and industrial customers.
7. Data Center Services: Hosting, colocation, and managed data center services across 5 owned facilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Embratel provides integrated telecommunications and IT solutions for enterprises, government, and consumers in Brazil. Its portfolio spans corporate mobile and fixed telephony, data networks (MPLS, SD-WAN), cloud computing (Claro Cloud, Multicloud, MSP Next), data centers, cybersecurity, IoT, AI services, and satellite communications operated via the Star One fleet. The company combines a 71,000+ km fiber backbone with five data centers and the largest geostationary satellite fleet in Latin America to deliver converged IT-Telecom solutions for digital transformation.

Product overview

Embratel is a comprehensive telecommunications and IT solutions provider operating as part of Grupo Claro (América Móvil). The company offers an integrated portfolio of convergent IT and Telecom solutions including corporate mobile telephony, fixed telephony, data transmission, Telepresence, Cloud Computing (Claro Cloud, Multicloud, MSP Next), IT solutions (AI services, RPA, DevOps), Cybersecurity, Data Centers, and satellite services (Star One fleet). The product portfolio spans cloud infrastructure (Cloud Server Pro, Oracle Cloud Infrastructure), data analytics (Insights 360, LakeIT, Claro Geodata), customer experience solutions (Omnichannel, Bot Inteligente, Atendimento Fácil), voice and collaboration services (PABX Virtual, 0800, Telepresença), network services (MPLS, SD-WAN, IPSat), IoT solutions (Campo Conectado, Contador de Fluxo, Mapeamento Térmico), professional services (Salesforce, SAP Factory, IT Outsourcing), satellite fleet operations (Star One D2, D1, C4, C3, C2), and voice plans under the Faz um 21 brand. The company serves enterprises of all sizes across Brazil with 5G, private LTE networks, and comprehensive digital transformation solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Faz um 21: DDD and DDI long distance service plans for residential and corporate customers
• Claro Cloud
• Star One
• Cloud Server Pro
• IPSat
• Primesys

Products and services

• Claro Cloud (Multicloud / MSP Next / Cloud Server Pro / Oracle Cloud Infrastructure)

Quantifiable outcome

• Fastest mobile internet in Brazil according to Ookla Speedtest Q3-Q4 2021
• +3 more outcomes

Named customers10 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability15 records

Feature7 records

Partnerships

13 partnerships are on record, tiered minor and core.

• Canal RuralminorStrategic or Co-development Partner · 6 February 2025Embratel offers media workflow automation solution to universalize streaming content for Canal Rural. Agribusiness media and technology partnership.
• UsiminascoreStrategic or Co-development Partner · 15 January 2025Usiminas partnered with Embratel for installation of private LTE and 5G network with dedicated and exclusive core in Ipatinga/MG. This represents Embratel's capabilities in industrial private network deployment.
• UnimedcoreStrategic or Co-development Partner · 7 January 2025Embratel signed agreement to facilitate Cloud journey and drive digital transformation for Unimed cooperatives across Brazil. Cloud infrastructure and managed services partnership.
• AfinzminorStrategic or Co-development Partner · 2 December 2024Embratel implemented Omnichannel solution in Afinz to optimize customer experience. Customer experience platform deployment.
• NestlécoreStrategic or Co-development Partner · 18 November 2024Nestlé factory in Caçapava concluded testing with private 5G network expanding connectivity on KitKat production lines. Industrial IoT and automation partnership.
• C6 BankcoreStrategic or Co-development Partner · 31 July 2024Embratel implemented Omnichannel solution in C6 Bank using Genesys platform. Financial services customer experience transformation.
• Banco do BrasilcoreStrategic or Co-development Partner · 4 July 2024Embratel, Claro and Banco do Brasil partnership to transform customer experience with 5G technology. Major financial sector digital transformation initiative.
• EricssoncoreTechnology or Integration · 2 July 2024Embratel, Claro and Ericsson partnership to enhance 5G transmission for Rio and São Paulo Carnivals with exclusive 5G signal. Technology infrastructure partnership for events.
• GerdaucoreStrategic or Co-development Partner · 19 June 2024Gerdau implemented 5G technology at Ouro Branco unit in partnership with Embratel, advancing Industry 4.0 capabilities in steel manufacturing.
• Open Gateway ProgramminorGTM or Marketing Partner · 23 April 2024Claro and Embratel launched program to facilitate startup access to Open Gateway. Startup ecosystem and API marketplace partnership.
• Web Summit RiocoreGTM or Marketing Partner · 18 April 2024Claro and Embratel partnership with Web Summit Rio for second edition of world's largest innovation event in Brazil. Technology and marketing partnership.
• Command of Aeronautics (Comando da Aeronáutica)coreStrategic or Co-development Partner · 15 April 2024Brazilian Air Force contracted Embratel for satellite communication services. Government defense and communications infrastructure partnership.
• Oi MóvelcoreStrategic or Co-development Partner · 11 April 2024Oi Móvel customers migrated to Embratel/Claro following asset acquisition approved by Anatel and Cade. Network consolidation across multiple Brazilian DDD regions.

Scale indicators10 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• SES S.A. Global geostationary and medium-earth-orbit satellite operator with Latin American coverage. Comparable to Star One as a satellite capacity provider, though SES operates globally and at much larger scale across video, data, and government segments.
• Telxius (Telefónica Infra): Tower and submarine cable infrastructure arm of Telefónica. Comparable to Embratel's infrastructure business (fiber, submarine cables, data centers) and to its parent América Móvil's wholesale operations across Latin America.
• Intelsat: One of the world's largest satellite operators, providing capacity that overlaps with Star One's coverage over the Americas. Comparable as a wholesale satellite services peer for media, telecom, and government customers across Latin America.

Direct peers

• TIM Brasil: One of Brazil's four main mobile carriers, owned by Telecom Italia (TIM S.p.A.). Competes head-to-head with Embratel in mobile, 4G/5G, and increasingly in enterprise and IoT services, with comparable national footprint and infrastructure investments.
• Vivo (Telefônica Brasil): Brazil's largest mobile and fixed telecom operator, owned by Telefónica. Directly competes with Embratel/Claro across consumer mobile, fixed broadband, enterprise services, cloud, and 5G — the closest 1:1 competitor in the Brazilian market.
• V.tal (formerly Oi Infraestrutura): Brazil's largest neutral fiber optic infrastructure provider, spun out of Oi. Directly comparable to Embratel's fiber and data center business, competing for the same wholesale and enterprise connectivity customers.
• Hugues (Hughes Network Systems): Global satellite broadband and VSAT provider with strong presence in Latin America. Directly comparable to Embratel's Star One satellite services and IPSat enterprise broadband offering, competing for the same enterprise and rural connectivity customers.
• Oi (Oi S.A. - Em Recuperação Judicial): Historical Brazilian telecom incumbent that sold its mobile assets (Oi Móvel) to Embratel/Claro in 2024. Remains a peer through its residual fixed-line, fiber, and B2B operations, and is the seller of assets now absorbed into Embratel.

Emerging players

• Lumen Technologies (formerly CenturyLink): Global enterprise networking and IT services provider with significant LatAm presence. Comparable to Embratel's enterprise networking, cloud connectivity, and managed services offerings for multinational customers operating in Brazil.

Regional players

• Indra (Indra Sistemas): Spanish-headquartered IT services and defense systems company with growing operations in Latin America. Comparable as an enterprise IT services and digital transformation peer, particularly in government, defense (similar to Embratel's Comando da Aeronáutica work), and telecom IT.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/embratel
• Facebookfacebook.com/embratel

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Embratel