HHS - Hospitality Services

Name

HHS - Hospitality Services

Legal name

HHS

Website

https://hhs1.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

HHS is a U.S. provider of outsourced facility support services—environmental services, food service, facilities management, patient transport, and linen management—delivered to large healthcare systems, senior living operators, and enterprises in education, government, aviation, and hospitality through long-term managed services contracts supported by the TESS technology platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Dripping Springs

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Support Services Contracts: HHS provides comprehensive outsourced support services including housekeeping, food service, facilities management, and patient transport through long-term contractual agreements with healthcare facilities, senior living communities, educational institutions, government facilities, airports, and hospitality properties. Revenue is generated through service contracts with fees based on scope of services, facility size, and staffing requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

HHS provides outsourced facility support services — including housekeeping/environmental services, food and dining, integrated facilities management, patient transport, linen management, and patient sitter services — to healthcare facilities, senior living communities, educational institutions, government facilities, airports, and hospitality/resort properties. Services are delivered by dedicated on-site teams and managed through the proprietary TESS technology platform, which provides real-time operational and financial reporting, quality assurance monitoring, and task dispatch automation.

Product overview

HHS (Hospitality Healthcare Services) is a comprehensive facility support services company operating as a platform-plus-modules architecture. The core TESS platform provides integrated operational technology encompassing Facilities Management, Food & Dining, Housekeeping & Custodial, and HHS Talent Solutions. Supporting modules include Patient Flow/Centralized Transport, Linen Utilization Management (LUM) with ThreadCount technology, Service Control for automated task dispatch, Infection Prevention programs using the 5 Zone/2 Zone Process, Patient Ambassador Program, and Patient Sitter Services. Food service offerings include FlavorPort, Global Bowls, and Nourished concepts managed by culinary teams and registered dietitians. HHS University provides internal training while strategic partnerships with Advantus Health Partners extend healthcare environmental and transportation services. The company serves diverse industries including healthcare, aviation, education, government, hospitality, senior living, and resorts.

Differentiator

Problem solved

Functional benefit

Brands

• HHS Talent Solutions: Customized recruiting and talent solutions focused on meeting dynamic hiring needs
• TESS
• CareFUND
• Nourished
• FlavorPort
• Global Bowls
• LUM
• Next Mission

Products and services

• Facilities Management Comprehensive facilities management services for healthcare and other industries, including healthcare technology management, delivered by HHS on-site teams under multi-year contracts.
• Food & Dining Culinary services and dining programs for healthcare facilities and senior living communities, including customized food concepts (FlavorPort, Global Bowls, Nourished) and nutrition services delivered by chefs and registered dietitians.
• Housekeeping & Custodial (Environmental Services) Environmental services (EVS) including housekeeping, cleaning, and infection prevention services for healthcare facilities, supported by the 5 Zone/2 Zone Process and quality assurance programs.
• HHS Talent Solutions Customized recruiting and talent solutions focused on meeting dynamic hiring needs across industries, including military SkillBridge transition programs for veterans.
• Patient Flow / Centralized Transport Centralized patient transport and flow management services that improve throughput and reduce delays across hospital departments, enabled by BedWatch mobile software and on-site transport teams.
• Linen Utilization Management (LUM) Linen management program that helps hospitals reduce linen usage, decrease costs, and minimize environmental impact through real-time monitoring, optimization, and the ThreadCount tracking technology.
• Patient Ambassador Program Program designed to enhance patient experience by providing dedicated ambassadors who ensure continuity of care and personalized attention.
• Patient Sitter Services Dedicated patient sitter services designed to increase patient safety, improve patient experience, and free up nurses for clinical care.
• Senior Living Services Comprehensive support services tailored for senior living communities including dining, housekeeping, and environmental services, with nutrition programs that address dysphagia and pureed food needs.
• Resort Services Support services for resorts, casinos, and timeshares, including housekeeping and hospitality support to deliver consistent guest experiences.
• Infection Prevention Program Environmental services program focused on infection control and prevention using evidence-based cleaning protocols (the 5 Zone/2 Zone Process) and validation systems to reduce healthcare-associated infections.
• Malnutrition Initiative Program helping hospitals identify and address patient malnutrition to improve outcomes and reduce readmission rates, supported by HHS registered dietitians.
• TESS (Technology, Analytics & Reporting Suite) A comprehensive technology platform encompassing operational enablers, quality assurance, and reporting & analytics dashboards, providing real-time transparency into service delivery, labor, and financials across HHS customer facilities.
• HHS University All-encompassing team member training program promoting professional development, skill building, and standardized service delivery across HHS's on-site workforce.

Quantifiable outcome

• 69% reduction in bed turnaround times (from 209 to 63 minutes)
• +11 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Advantus Health PartnerscoreStrategic or Co-development Partner · 1 May 2023In May 2023, Advantus Health Partners formed an eight-year, $1.2 billion partnership with HHS to optimize transportation logistics and expand analytics capabilities in healthcare transportation services. This is a major strategic partnership focused on healthcare transportation operations.
• Advantus Health PartnerscoreStrategic or Co-development Partner · 1 May 2023Advantus Health Partners partnered with HHS LLC in May 2023 to expand its healthcare environmental service offerings, combining Advantus's health system partnerships with HHS's environmental services expertise.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Aramark: Global provider of food, facilities, and uniform services with a deep healthcare vertical presence, offering the same environmental services, food service, and FM bundle HHS delivers to hospital and senior living clients.
• TouchPoint Support Services: Compass Group subsidiary delivering healthcare hospitality including patient dining, retail food, and environmental services — overlapping with HHS's full healthcare support services bundle.
• Crothall Healthcare: Compass Group subsidiary specializing in healthcare environmental services, patient transport, and facilities management — the most direct functional competitor to HHS's EVS and patient flow offerings.
• Sodexo: Global food services and facilities management company with a large healthcare and senior living division that competes head-to-head with HHS for hospital environmental services, patient transport, and dining contracts.
• Healthcare Services Group (HCSG): Public company providing housekeeping, dining, and laundry services to nursing homes and hospitals — the closest publicly traded analog to HHS's core housekeeping-plus-culinary bundle for healthcare facilities.
• Morrison Healthcare: Compass Group subsidiary providing hospital foodservice, nutrition, and dining services; competes directly with HHS's Food & Dining and Nourished programs in acute-care settings.
• ABM Industries: Public facility services company with janitorial, parking, and healthcare experience offerings; competes with HHS for hospital and large-facility housekeeping and integrated FM contracts.

Broad incumbents

• ISS A/S: Global integrated facility services provider offering cleaning, food, and support services across healthcare and workplace segments; a broader-scope incumbent competing for the same enterprise healthcare FM contracts.
• Compass Group: Largest global contract foodservice and support services conglomerate; parent of Crothall Healthcare, Morrison Healthcare, and TouchPoint Support Services, which directly compete with HHS in healthcare environmental services and foodservice.

Regional players

• Spotless Group: Asia-Pacific facility services provider with hospitality and healthcare support offerings; comparable in service mix to HHS but geographically concentrated in Australia and Asia rather than the US.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/hhs1
• YouTubeyoutube.com/user/HHS1TV
• Facebookfacebook.com/HHS1Fans
• LinkedInlinkedin.com/company/hhs-hospitality
• Instagraminstagram.com/hhs1official

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HHS - Hospitality Services