Citrus Facilities Management
Citrus Facilities Management is a family-run UK facilities management company providing integrated cleaning, security, maintenance, IT support, waste management, and locksmith services to enterprise clients across Southern England, London, and Wales.
- Company typePrivate
- Founded2009
- HeadquartersPortsmouth, United Kingdom
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Citrus Facilities Management does
Citrus Facilities Management is a family-run, private UK facilities management company headquartered in Portsmouth, founded in 2009. Originally launched as an independent security company, it has expanded into an integrated single-source provider offering commercial cleaning, manned guarding and CCTV security, facilities maintenance, IT support, waste management, commercial locksmith, landscape and ground maintenance, catering, and business support services. It operates through three UK offices (Portsmouth HQ, London, Newport) and holds ISO 9001:2015, ISO 14001:2015, CHAS, BICSc, and Living Wage accreditations, with a wholly-owned IT support subsidiary (Citrus IT Support) and a wellbeing subsidiary (Seed). Clients include NHS, Canary Wharf Group, Regus, Butlins, Pret a Manger, Cafe Rouge, Zizzi, Be At One, Ivy Collection, and Basepoint, spanning hospitality, healthcare, commercial real estate, and coworking segments.
The core technology stack is operationally light: Freshdesk powers customer-facing ticketing and a helpdesk portal, with no proprietary platform disclosed. Revenue is generated primarily through long-term, multi-year managed services contracts (quote-based, non-public pricing) supplemented by ad-hoc and reactive services such as emergency locksmith callouts and one-off waste pickups. GTM is a sales-led model combining direct enterprise field sales, inside sales via dedicated phone/email lines, and inbound quote requests through the company website, supported by SEO, email newsletters, social media, and earned media from awards and CSR activity. Citrus (UK) Holdings Ltd is the parent holding company; Facilities and Cleaning Ltd is the primary trading entity, and there is no disclosed external or institutional investment.
Citrus Facilities Management firmographics
Firmographics- Name
- Citrus Facilities Management
- Legal name
- Facilities and Cleaning Ltd
- Website
- https://citrus-services.co.uk
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Citrus Facilities Management is a family-run UK facilities management company providing integrated cleaning, security, maintenance, IT support, waste management, and locksmith services to enterprise clients across Southern England, London, and Wales.
- Ownership category
- akta.pro rank
Citrus Facilities Management industry classification
Industry- Product category
- Facilities Management Services
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Commercial Landscaping & Grounds Maintenance (IMAIAIAA)
- akta.pro secondary industries
- Commercial Landscaping & Grounds Maintenance (BPABADAA), Food Services & Catering (On-site/Corporate Dining/Vending) (IMAIAAAE)
Keywords
Where Citrus Facilities Management is headquartered
LocationHeadquarters
- HQ city
- Portsmouth
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Citrus Facilities Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D, Others
Revenue model
- Facilities Management Contracts: Long-term managed service contracts for commercial facilities management including security, cleaning, and maintenance services for businesses across Southern England and London.
- Ad-hoc and Reactive Services: One-time services including emergency locksmith callouts, one-off waste pickups, and reactive maintenance repairs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing tailored to client requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Citrus Facilities Management product offering
Product offeringCore offering
Citrus Facilities Management is a UK-based facilities management company that delivers integrated commercial services including commercial cleaning, manned security and CCTV, facilities maintenance, waste management, IT support, commercial locksmith, landscape and ground maintenance, catering, and business support. Services are sold as bundled outsourced contracts to commercial clients across Southern England, London, and the South Coast, with a single helpdesk as the operational backbone.
Product overview
Citrus Facilities Management is a family-run facilities management company offering a portfolio of integrated services primarily serving Southern England and London. The company operates as a single unified service provider combining manned services including Commercial Cleaning, Security (with manned guarding, mobile patrols, and CCTV), IT Support, Facilities Maintenance, Waste Management, Locksmith Services, Landscape Maintenance, Catering, and Business Support Services. The services work together to create clean, safe, and functional environments for commercial clients including offices, restaurants, pubs, healthcare facilities, and public spaces.
Differentiator
Problem solved
Functional benefit
Products and services
- Commercial Cleaning Services Outsourced commercial cleaning service delivered to offices, hospitality venues, healthcare estates, and retail environments, covering daily and periodic cleans for multi-site clients across Southern England, London, and the South Coast.
- Security Services Manned guarding and on-site security services for commercial premises, including front-of-house and concierge-style coverage tailored to office, hospitality, and public-sector estates.
- CCTV Installation and Monitoring Commissioning and on-going support of CCTV systems as part of an integrated security offering for commercial clients.
- Facilities Maintenance Services Planned and reactive maintenance across client buildings, covering general building upkeep, fabric repairs, and minor works to keep commercial estates operational.
- Waste Management Services Commercial waste collection and disposal services for client sites, delivered alongside ISO 14001:2015 environmental management standards.
- IT Support Services On-site and remote IT support for commercial clients, covering routine hardware, software, and connectivity issues at client premises.
- Commercial Locksmith Services Reactive and planned locksmith services for commercial premises, including lock changes, access control support, and entry assistance.
- Landscape and Ground Maintenance Services External grounds maintenance including landscaping, grounds care, and seasonal upkeep for commercial estates and public areas.
- Catering Services Contracted catering services for client sites, including hospitality and workplace catering requirements as part of the integrated FM package.
- Business Support Services General business support services (including reception and administrative support) provided at client sites as part of an integrated facilities management contract.
Quantifiable outcome
- ISO 9001:2015 and ISO 14001:2015 certified quality management systems
- +1 more outcomes
Companies that use Citrus Facilities Management
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles3 records
Citrus Facilities Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Citrus Facilities Management partnerships and signals
Strategic signalScale indicators3 records
Recent moves7 records
Expansion highlights8 records
Citrus Facilities Management competitors and assessment
Company assessmentDirect peers
- Churchill Group: UK-based integrated FM and cleaning services provider serving commercial, hospitality, and public-sector clients. Closely comparable in scope of services (cleaning, security, support) and in family/private ownership profile.
- Atalian Servest: Major UK-focused integrated FM provider offering cleaning, security, maintenance, and landscaping to commercial clients. Closely comparable mid-to-large market positioning with Citrus, and direct competitor on enterprise and multi-site contracts.
- Bidvest Noonan: UK and Ireland FM specialist delivering cleaning, security, and support services to enterprise clients across multiple verticals. Closely comparable in service mix, contract structure, and target customer profile to Citrus.
- OCS Group: International FM group with significant UK presence providing cleaning, security, and support services to commercial, healthcare, and public-sector clients. Closely comparable in service mix and integrated offering to Citrus.
Broad incumbents
- Mitie Group: Largest UK-listed integrated facilities management and professional services company. Directly comparable to Citrus as a multi-service FM provider serving enterprise clients across cleaning, security, maintenance, and waste, but operating at vastly greater scale and pan-UK.
- Sodexo UK: Global FM and food services major with substantial UK presence. Comparable to Citrus in offering integrated cleaning, maintenance, and catering to commercial clients, but with much broader geographic and vertical coverage.
- Serco Group: Large UK-listed outsourcing group with significant facilities services, cleaning, and maintenance operations across the public and commercial sectors. Comparable in end markets but operates at much larger scale and broader service breadth.
- G4S (now part of Allied Universal): Global security and FM services provider with substantial UK security guarding operations — a direct overlap with Citrus's manned guarding and mobile patrol services. Much larger scale and broader international footprint.
- ABM Industries UK: US-headquartered integrated FM provider with UK operations delivering janitorial, parking, and facility services. Comparable in integrated service model and enterprise targeting, though with broader international footprint.
- Compass Group UK & Ireland: World's largest contract foodservice and support services group. Overlaps with Citrus on catering, cleaning, and facilities support for commercial and hospitality clients, though at vastly greater scale and with deeper specialisation in food services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Citrus Facilities Management social profiles
Digital presenceCitrus Facilities Management compliance and trust
Trust signalCompliance2 records
Citrus Facilities Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Citrus Facilities Management leadership team
Management profileNumber of profiles
Citrus Facilities Management subsidiaries and ownership
Company hierarchySubsidiaries2 records
Citrus Facilities Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Citrus Facilities Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Citrus Facilities Management
What does Citrus Facilities Management do?
Citrus Facilities Management is a UK-based facilities management company that delivers integrated commercial services including commercial cleaning, manned security and CCTV, facilities maintenance, waste management, IT support, commercial locksmith, landscape and ground maintenance, catering, and business support. Services are sold as bundled outsourced contracts to commercial clients across Southern England, London, and the South Coast, with a single helpdesk as the operational backbone.
Is Citrus Facilities Management a public or private company?
Citrus Facilities Management is a private company. It is classified as family owned and is currently operating.
When was Citrus Facilities Management founded?
Citrus Facilities Management was founded in 2009. It employs 501 to 1,000 people.
Where is Citrus Facilities Management based?
Citrus Facilities Management is headquartered in Portsmouth, United Kingdom, in the Europe region.
How does Citrus Facilities Management make money?
Two revenue lines are on record. Facilities Management Contracts are the primary driver. The others are ad-hoc and Reactive Services.
Who are Citrus Facilities Management's main competitors?
Direct peers on record are Churchill Group, Atalian Servest, Bidvest Noonan and OCS Group. Broad incumbents are Mitie Group, Sodexo UK, Serco Group, G4S (now part of Allied Universal), ABM Industries UK and Compass Group UK & Ireland.
Does Citrus Facilities Management have an API?
No public API is recorded for Citrus Facilities Management.
What industry is Citrus Facilities Management in?
Citrus Facilities Management's product category is Facilities Management Services. Its primary akta.pro industry code is IMAIAIAA, Commercial Landscaping & Grounds Maintenance, with a secondary code of BPABADAA, Commercial Landscaping & Grounds Maintenance. Its SIC code is 8744.