Ville d'Ottignies-Louvain-la-Neuve

What Ville d'Ottignies-Louvain-la-Neuve does

The Ville d'Ottignies-Louvain-la-Neuve is a Belgian municipal government entity (BCE/CCE: BE0216689981) headquartered at Avenue des Combattants 35, 1340 Ottignies, in the province of Walloon Brabant. The commune was formed by the merger of the former communes of Ottignies and Louvain-la-Neuve, the latter constructed in the 1970s as a new university city for the French-speaking Catholic University of Leuven (UCLouvain) following the linguistic split of the original Catholic University. The municipality delivers statutory public services — administrative procedures, social welfare through its wholly-owned CPAS (Centre Public d'Action Sociale) subsidiary, urban planning, environmental services, education, cultural and sports programming, mobility infrastructure, and tourism promotion — to residents, local businesses, and visitors within its territory.

Its core digital infrastructure is the municipal website (olln.be), built on iMio's iA.SmartWeb platform, which is based on the Plone 6 open-source CMS and licensed as free software. The site was audited for accessibility by Anysurfer and is partially compliant with EU Directive 2016/2102, with a full compliance audit planned by end of 2026. Operational modules include the E-Guichet citizen portal (powered by Guichet-Citoyen), a Qmatic appointment-booking system, an ArcGIS Web AppBuilder interactive city map, an Elloha-powered tourism booking system under the Inforville sub-brand, and Keycloak-based SSO authentication for municipal and CPAS staff via iMio. The CPAS operates two offices (a main office in Louvain-la-Neuve and an antenna office) to deliver social assistance, housing support, debt mediation, home care, childcare, and digital-inclusion services.

As a public-sector entity, the Ville d'Ottignies-Louvain-la-Neuve is funded through municipal taxes (taxes communales), service redevances, and public budget transfers rather than commercial revenue; no revenue figures are disclosed on the municipal site. It operates under an elected Conseil communal and Collège communal, holds GDPR-compliant data processing under DPO Maryse Roucou, and runs a hybrid citizen-engagement model that combines physical service counters, digital self-service portals, a printed bimonthly Bulletin communal, and organic social media presence (Facebook, Instagram). Customer segments include residents as the primary persona, with secondary segments for local businesses, tourists, and CPAS beneficiaries.

Name

Ville d'Ottignies-Louvain-la-Neuve

Legal name

Ville d'Ottignies-Louvain-la-Neuve

Website

https://olln.be

Company type

Private

Operating status

Operating

Short description

Ville d'Ottignies-Louvain-la-Neuve is a Belgian municipality in Walloon Brabant that delivers statutory public services — administration, social welfare via CPAS, tourism, and urban planning — to residents, businesses, and visitors across the Ottignies and Louvain-la-Neuve communes.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Economic Programs (9261)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Economic Development & Business Licensing (Local) (BPAIACAN), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Public administration services
• Municipal governance services
• Social welfare services
• Urban planning services
• Citizen engagement services

Headquarters

HQ city

Louvain-la-neuve

HQ country

Belgium

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels4 records

Marketing channels7 records

Core offering

The Ville d'Ottignies-Louvain-la-Neuve is a Belgian municipal government entity that delivers mandated public administration services to residents, businesses, and visitors within its territory. Its core offerings include administrative procedures, civil registration, urban planning and permits, social welfare through its CPAS subsidiary, public education, cultural and sports programming, environmental services, and tourism promotion via the Inforville office. Service delivery combines physical counters with a digital ecosystem centered on the olln.be website and the Guichet-Citoyen e-guichet portal.

Product overview

The Ville d'Ottignies-Louvain-la-Neuve is a Belgian municipality offering digital citizen services through a unified online ecosystem. The core product is the municipal website (olln.be), which serves as the primary digital gateway complemented by the dedicated Tourism Portal (Office du Tourisme-Inforville) and the CPAS (Centre Public d'Action Sociale) subsite for social welfare services. Key service modules include the E-Guichet for online administrative procedures, an interactive ArcGIS map, and tourism booking capabilities via Elloha. The municipality operates its digital infrastructure in collaboration with iMio under an open-source license.

Differentiator

Problem solved

Functional benefit

Brands

• Inforville: Tourism office brand of the Ville d'Ottignies-Louvain-la-Neuve, providing tourist information and services.

Products and services

• Municipal Website (olln.be)

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• iMiocoreTechnology or IntegrationiMio is a public sector IT organization that collaborated with the Ville d'Ottignies-Louvain-la-Neuve to create the municipal website under a free software license. iMio provides and manages the iA.SmartWeb platform (based on Plone 6) that powers the city's digital presence. The collaboration includes ongoing maintenance, technical support, and accessibility improvements.
• iMio agents authentication (Keycloak)coreTechnology or IntegrationThe municipal website uses iMio's Keycloak-based authentication system for secure agent/employee login, with SSO options including direct iMio authentication and CPAS-specific login.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Ville de Charleroi: Major Walloon city offering the same combined municipal + CPAS + tourism digital service set, useful as a peer for scaling digital infrastructure across a larger urban footprint.
• Ville de Liège: Larger Walloon municipality operating an analogous public-service ecosystem (e-guichet, CPAS, tourism, urban planning) — useful benchmark for service breadth and digital governance maturity.
• Commune de Schaerbeek: Brussels commune with comparable multi-channel citizen-service delivery, multilingual administrative portals, and similar reliance on open-source GovTech tooling for municipal digital services.
• Ville de Mons: Walloon city running a similar municipal service platform (administrative portal, tourism, cultural programming) with comparable reliance on Plone/iMio-style open-source infrastructure in the Walloon region.
• Commune d'Ixelles: Brussels commune with bilingual administrative services, citizen participation platforms, and a comparable e-government footprint — comparable in scale and digital-service ambition.
• Ville de Namur: Walloon capital municipality of comparable size and service scope; both operate French-first digital portals with administrative e-guichet, tourism offices, and CPAS-equivalent social welfare delivery.

Others

• iMio: Public-sector IT cooperative that builds and maintains the OLLN digital platform (iA.SmartWeb on Plone 6, Keycloak SSO). Not a competitor but the strategic technology partner whose own roadmap directly shapes OLLN's capabilities.

Regional players

• Ville de Wavre: Adjacent Brabant municipality in Walloon Brabant with overlapping citizen-service mandate and demographic profile, though not directly serving the same commune residents.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/VilledeOLLN
• Instagraminstagram.com/officedutourismeinforville

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville d'Ottignies-Louvain-la-Neuve