Serverworks
Serverworks is a Tokyo-listed, AWS-exclusive cloud integrator serving 1,570+ Japanese enterprises with migration, managed services, proprietary SaaS tools (Cloud Automator, pieCe, Sabasoc), AWS training, and generative AI solutions (Claude-based).
- Company typePublic
- Founded2000
- HeadquartersTokyo, Japan
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Serverworks does
Serverworks Co., Ltd. (株式会社サーバーワークス) is a Tokyo-headquartered, AWS-exclusive cloud integrator listed on the Tokyo Stock Exchange (ticker 4434.T), originally floated on Mothers Market in March 2019 and promoted to the First Section in January 2021. Founded in 2000 and pivoting to AWS-focused services in 2008, the company has accumulated 1,570+ enterprise customers and 31,700+ projects across Japan, with regional offices in Osaka, Fukuoka, Nagoya, Sendai, Niigata, California, and ASEAN operations launched via IIJ in 2025. As the only TSE-listed AWS-exclusive systems integrator in Japan and an AWS Premier Tier Services Partner since November 2014, Serverworks targets Japanese large enterprises and mid-market companies in regulated industries (financial services, government, manufacturing, retail) with comprehensive migration, managed services, and training engagements.
The core technology stack centers on AWS services (migration, architecture design/build, operations, security, generative AI, Amazon Connect contact center, Amazon WorkSpaces virtual desktop, Amazon Q Business, and AWS training delivery). Serverworks layers proprietary tools on top of AWS: Cloud Automator (AWS FTR-certified SaaS for EC2/RDS/S3/Aurora/EFS backup automation, Windows Update automation, cost optimization, and AWS Organizations integration, also supporting Google Cloud), pieCe (AWS billing agency with up to 19% volume discounts via Lite/Advanced tiers), Sabasoc (AWS MSSP-certified managed security with CrowdStrike and Cloudbase integration), Cloud Contact Workspace (Amazon Connect + Zendesk + Salesforce Open CTI integration with Claude Sonnet 4.5 summarization), and the patented Not A Chat click-based generative AI service. The company maintains 1,000+ AWS certifications across its engineering workforce, achieved Japan AWS AI Competency in Generative AI (March 2026), and is Japan's first AWS Partner Led AMS provider.
Serverworks' business model blends professional services (migration, architecture design/build, managed services, Cloud Sherpa accompaniment-style support), SaaS subscriptions (Cloud Automator, available via AWS Marketplace), AWS billing agency economics (pieCe), per-course fixed-price AWS official training (e.g., ¥231,000 for Architecting on AWS), and emerging Generative AI services (Claude resale, RAG operations support, AI governance). Go-to-market combines AWS Partner Network referrals as a Premier Tier partner, direct enterprise field sales for large corporations, inside sales for SMB/mid-market (Cloud Sherpa Lite), regional offices for local coverage, and co-sell with strategic partners including NTT Communications, NTT Data, IIJ, Fujifilm Business Innovation (via the Fujifilm Cloud JV), Anthropic, CrowdStrike, Wiz, Databricks, and New Relic. The customer base spans regulated industries and includes J. Front Retailing, FamilyMart, Mizuho Bank, Daikin, Fujifilm, Marubeni, Yokogawa Electric, AGC, Toho, Mitsukoshi Isetan, Shueisha, Kumon, and government entities such as Kawasaki City and the Japan Digital Agency.
Serverworks firmographics
Firmographics- Name
- Serverworks
- Legal name
- 株式会社サーバーワークス
- Website
- https://serverworks.co.jp
- Company type
- Public
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Serverworks is a Tokyo-listed, AWS-exclusive cloud integrator serving 1,570+ Japanese enterprises with migration, managed services, proprietary SaaS tools (Cloud Automator, pieCe, Sabasoc), AWS training, and generative AI solutions (Claude-based).
- Ownership category
- akta.pro rank
Serverworks industry classification
Industry- Product category
- Cloud Professional Services & Managed Services
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)
- akta.pro secondary industries
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Cloud Data Platforms & Analytics Migration (BPAEACAI), Cloud Landing Zone & Architecture (Network, IAM, Governance) (BPAEACAE), Cloud & DevOps Training (Cloud, Containers, CI/CD, SRE) (BPAEANAG), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)
Keywords
Where Serverworks is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices7 records
Markets served
Serverworks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Professional Services (AWS Implementation & Operations): Revenue is generated through AWS migration, architecture design/build, managed services, and cloud adoption support projects. As an AWS Premier Tier Services Partner, Serverworks charges for project-based professional services, managed service contracts, and consulting engagements. This includes services like Cloud Sherpa, AWS operation/support, security services, and AI solutions. The company has been growing revenue consistently as evidenced by increasing customer counts and project volumes.
- SaaS / Cloud Operations Automation Tools: Cloud Automator is a proprietary SaaS automation tool for AWS operations (job scheduling, backups, cost optimization) sold as a subscription with per-action or subscription pricing. Available via AWS Marketplace as well as direct sales.
- AWS Billing Agency Services (pieCe): Revenue from AWS billing agency services where Serverworks aggregates customer AWS usage, earns volume-based rebates/discounts from AWS, and may charge a service fee. Discount plans (pieCe Lite at 5% off, pieCe Advanced at up to 19% off) generate referral/billing service revenue.
- AWS Training Services: AWS official training courses are sold to enterprise customers at fixed per-course prices (e.g., Architecting on AWS at ¥231,000, Cloud Practitioner Essentials at ¥77,000). Revenue is recognized per training session attended. AWS billing agency customers receive a 10% discount.
- Amazon WorkSpaces Implementation Services: Remote work environment deployment services for Amazon WorkSpaces, including the high-speed deployment pack (¥498,000 per WorkSpaces unit) and operational support services (from ¥200,000).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Architecting on AWS — 3-day instructor-led course covering AWS architecture best practices, design patterns, and hands-on labs. Aligned with AWS Certified Solutions Architect Associate level. |
| Other | Multi-year contract | Cloud Operations on AWS — 3-day course for cloud administrators covering deployment, management, monitoring, security, and cost optimization using AWS Well-Architected Framework. |
| Other | Multi-year contract | AWS Cloud Practitioner Essentials — 1-day foundational course on AWS services, security, billing, and support for beginners. |
| Other | Multi-year contract | AWS Technical Essentials — 1-day hands-on introductory course covering AWS core services (networking, computing, security, databases, storage). |
| Other | Multi-year contract | Generative AI Essentials on AWS — Course on generative AI concepts, use cases, prompt engineering, and responsible AI deployment. |
| Other | Multi-year contract | Generative AI for Executives — Half-day executive course on business value of generative AI, industry use cases, and responsible deployment. |
| Other | Multi-year contract | Developing Generative AI Applications on AWS — 2-day course on building generative AI apps using AWS services, prompt engineering, and project planning. |
| Other | Multi-year contract | Machine Learning Engineering on AWS — 3-day course using Amazon SageMaker AI for data preparation, model building, and MLOps. Prerequisites: basic ML concepts and Python. |
| Other | Multi-year contract | Building Data Lakes on AWS — 1-day course on data lake architecture using AWS Lake Formation, Glue, and Athena. |
| Other | Multi-year contract | Practical Data Science with Amazon SageMaker — 1-day course on building ML models using SageMaker Studio. |
| Unit Pricing | Multi-year contract | Telework Environment High-Speed Deployment Pack for Amazon WorkSpaces — Fast deployment of cloud desktop environments with best-practice AWS configurations. |
| Usage-based | Monthly | pieCe Lite — AWS billing agency service with basic discount tier. |
| Usage-based | Monthly | pieCe Advanced — AWS billing agency service with enhanced discount tiers (up to 19% off). |
| Subscription | Monthly | Cloud Automator — AWS operations automation SaaS tool for job scheduling, backups, and cost optimization. |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels11 records
Serverworks product offering
Product offeringCore offering
Serverworks is an AWS-specialized cloud integrator (AWS Premier Tier Services Partner) that sells AWS migration, architecture design/build, 24/7 managed operations, proprietary SaaS automation tools (Cloud Automator, pieCe), AWS billing agency, Amazon Connect contact center solutions, Amazon WorkSpaces remote desktop deployment, generative AI implementation on AWS (Claude, RAG), AWS-focused managed security (Sabasoc), and AWS official training courses. Its flagship Cloud Sherpa model delivers end-to-end accompanying support from cloud migration through optimization.
Product overview
Serverworks is an AWS Premier Tier Services Partner providing comprehensive AWS cloud services as a cloud integrator. The core offering centers on Cloud Sherpa, a comprehensive accompanying support service for AWS adoption and optimization. The product portfolio includes: Generative AI Solutions (Claude on AWS, AI operations optimization, RAG support); infrastructure services (AWS design/build, operations/support, billing representation via pieCe); automation tools (Cloud Automator for AWS operations automation); contact center solutions (Amazon Connect services with Salesforce/Zendesk integrations, Cloud Contact Workspace with AI summarization); security services (Total Security, Sabasoc MSSP); and professional enablement (AWS official training, AI Trainer Bot). Services span consulting, implementation, managed operations, and training, all focused exclusively on AWS cloud environments.
Differentiator
Problem solved
Functional benefit
Brands
- pieCe: AWS billing agency service offering AWS fee discounts and cost optimization
- Cloud Automator
- Cloud Sherpa (クラウドシェルパ)
- Cloud Contact Workspace (クラウド-contact workspace)
- Not A Chat
- Sabasoc (サバソック)
- G-gen
Products and services
- Cloud Sherpa (クラウドシェルパ) Comprehensive accompanying support service for AWS cloud adoption and effective utilization, guiding enterprise customers through migration, design, implementation and optimization using extensive AWS expertise.
- Generative AI Solutions (生成AIソリューション) End-to-end generative AI service supporting Claude on AWS introduction, AI operations optimization, AI guidelines development, and RAG operations support for enterprise customers.
- Total Security (セキュリティ包括支援) One-stop security governance support for AWS environments covering security control identification, defense, detection, 24/7 monitoring, and recovery.
- pieCe AWS Billing Agency Service (AWS請求代行) AWS billing delegation service offering consolidated invoicing, multi-account management, and tiered discount plans (pieCe Lite at 5% discount, pieCe Advanced at up to 19% discount on AWS usage fees).
- AWS Design and Build Support (AWS設計・構築支援) AWS architecture design and construction support service providing close customer collaboration for AWS infrastructure migration and build projects.
- AWS Operations and Support (AWS運用・サポート) 24/7 AWS operations and managed support service that reduces operational burden, improves operational efficiency, and cuts AWS run costs.
- Cloud Automator Proprietary AWS operations automation SaaS for job scheduling, EC2/RDS/Aurora/EFS/S3 backup automation, Windows Update automation, cost optimization, AWS Organizations integration, and Google Cloud VM automation. Available via AWS Marketplace.
- Amazon Connect Implementation Service (Amazon Connect導入サービス) Implementation service for cloud contact center built on Amazon Connect, including IVR automation, outbound campaigns, Voice ID authentication, Salesforce integration, and Zendesk integration.
- Amazon WorkSpaces Implementation Service (Amazon WorkSpaces導入サービス) Implementation service for Amazon WorkSpaces cloud-based virtual desktops, including a high-speed deployment pack (¥498,000 per WorkSpaces unit) and operational support services for secure remote work.
- AWS Official Training (AWS公式トレーニング) Official AWS training courses delivered by AWS Authorized Instructors, including Architecting on AWS (¥231,000), Cloud Practitioner Essentials (¥77,000), Generative AI for Executives (¥38,500), and other role-based courses.
- Cloud Contact Workspace (クラウドコンタクトワークスペース) Cloud contact center workspace integrating Amazon Connect and Zendesk with AI-powered call summarization using Claude Sonnet 4.5 and Amazon Nova Pro for agent assistance and quality management.
- Sabasoc Managed Security Service (サバソック) AWS-specialized managed security service providing 24/7 monitoring, threat detection, and incident response for AWS environments. AWS MSSP Competency certified.
- Not A Chat Innovative generative AI service that enables enterprise AI use through clicks rather than chat interaction. A technical patent has been obtained for the underlying technology.
- AWS Partner Led AMS Integrated MSP (サーバーワークスAMS統合MSP) Managed service combining operational know-how from hundreds of companies; first Japanese provider of AWS Partner Led AMS, offering unified proprietary application managed services.
- Claude on AWS Authorized reseller of Anthropic Claude on AWS, enabling Japanese enterprises to license and deploy Claude (including Claude Sonnet 4.5) through Serverworks' AWS practice.
- RAG Operations Support (RAG運用支援) RAG (Retrieval-Augmented Generation) operations support service covering access rights configuration, data migration, and continuous improvement of answer accuracy for enterprise AI deployments.
- AWS Generative AI Operations Optimization Service (AWS生成AI運用最適化サービス) Service to visualize and optimize generative AI operations on AWS, providing monitoring and continuous improvement capabilities for enterprise AI workloads.
- AI-Driven Development Support Service (AI駆動開発伴走支援サービス) Comprehensive AI-driven development support service helping enterprises adopt AI-centric development processes using AWS AI services and AWS AI-DLC methodology.
- AI Trainer Bot Generative AI-powered internal training support bot. AI assists human trainers in employee onboarding and ongoing development, balancing employee growth with work-life balance.
Quantifiable outcome
- AWS utilization cost reduction of up to 19% through pieCe billing agency service
- +9 more outcomes
Companies that use Serverworks
Customer profileNamed customers23 records
Segments5 records
Ideal customer profiles3 records
Serverworks technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability12 records
Feature10 records
Serverworks partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and regional.
- Salesforce (Salesforce Open CTI)coreAmazon Connect Customer and Salesforce Open CTI integration package. Enables enterprises migrating from Salesforce Open CTI to connect Amazon Connect with Salesforce CRM.
- Ragate (ラーゲイト)coreCapital and business alliance signed May 11, 2026. Ragate has strengths in generative AI and serverless technologies. The partnership aims to accelerate enterprise AI transformation (AX) from both AWS and Google Cloud perspectives. Serverworks invested in Hike Ventures Fund 3 in October 2024 to accelerate generative AI business, and this Ragate alliance is part of the same AI acceleration strategy.
- Anthropic Claude (via Eclect partnership)coreAmazon Connect + Zendesk integration package enhanced with Claude Sonnet 4.5 AI model for call summarization. Anthropic's Claude powers AI summarization features in Serverworks' contact center solutions.
- Anthropic (アンソロピック)coreReseller agreement with Anthropic to sell Claude licenses on AWS. Serverworks is authorized to sell Claude through AWS, enabling Japanese enterprises to access Claude via Serverworks' AWS practice. Anthropic provides the Claude AI model; Serverworks provides implementation and support.
- CrowdStrike (クラウドストライク)coreStrategic partnership in AI-powered cybersecurity. Serverworks became CrowdStrike Partner certified in July 2025 and deepened the partnership in November 2025 for comprehensive cloud security. SaaBasoc managed security service integrates with CrowdStrike Falcon Cloud Security. Joint go-to-market through AWS Marketplace listing.
- Link (リンク)coreEnhanced business partnership for PCI DSS compliance services. Joint 'PCI DSS All-in-One Package' offered by both companies for credit card security compliance. Link provides PCI DSS compliance expertise; Serverworks provides AWS operations.
- Wiz (ウィズ)corePartnership to offer Wiz's cloud and AI security platform. Wiz provides unified visibility across multi-cloud and AI environments, eliminating 'alert fatigue' through a single platform. Serverworks acts as the implementation and support partner for Wiz in Japan.
- Eclect (エクレクト)Capital and business alliance with Eclect to strengthen CX/EX (Customer Experience/Employee Experience) initiatives, announced December 2024. Jointly developed Amazon Connect + Zendesk contact center package solutions. Eclect provides Salesforce and Zendesk expertise while Serverworks provides AWS cloud infrastructure.
- IIJ Global Solutions (Thailand)regionalIIJ Group partnership expanded April 2025 to offer AWS solutions and managed services in ASEAN markets. Started service in Thailand following Vietnam expansion. Plans to broaden scope across ASEAN region. Joint exhibition at DigiTech ASEAN Thailand 2025 (September 2025).
- Databricks (データブリックス)corePartner contract signed March 18, 2025 for 'Data Analysis Platform Service' combining AWS and Databricks. Enables enterprises to securely accelerate AI adoption through unified data analytics platforms. Serverworks is a certified Databricks partner in Japan.
- IIJ (インターネットイニシアティブ)coreBusiness partnership for AWS business expansion, technical cooperation, and joint solution development. Aimed at strengthening managed services competitiveness and expanding market share. IIJ and Serverworks had prior collaboration on AWS businesses since 2018 (NTT DATA and NTT Communications as capital partners).
- Cloudbase (クラウドベース)coreStrategic partnership with Cloudbase, a public cloud security platform provider. Serverworks invested in Cloudbase in March 2024 and entered a strategic partnership agreement. SaaBasoc managed security service incorporates Cloudbase technology. Cloudbase is a portfolio company of Serverworks' investment vehicle.
- Fujifilm Business Innovation (富士フイルムビジネスイノベーション)coreAgreement to establish joint venture 'Fujifilm Cloud' for cloud service deployment, operation, and maintenance. F ski Business Innovation brings enterprise relationships and brand; Serverworks brings AWS expertise. JV established February 2024.
- New Relic (ニューレリック)coreSales partnership agreement signed January 2024 for New Relic observability platform. Serverworks is the #1 partner in Japan by number of certified engineers and sales certifications in New Relic. 77 engineers hold major technical certifications. Joint go-to-market and customer support.
- Salesforce (Eclect as Salesforce integration partner)coreAmazon Connect and Salesforce Open CTI integration through Eclect partnership. Serverworks offers Salesforce Open CTI to Amazon Connect Customer migration package (June 2026). Salesforce provides CRM/contact center platform; Serverworks provides AWS infrastructure.
- G-gen (ジージェン)regionalJoint venture G-gen established August 2021 for Google Cloud business. Serverworks holds the remaining shares in G-gen. G-gen is a Google Cloud partner offering managed services, with 5% discount on Google Cloud billing agency services.
- NTT DATA / NTT Communications (NTTデータ/NTTコミュニケーションズ)coreThird-party allocation of new shares to NTT DATA and NTT Communications in July 2018. Capital and business alliance to strengthen cloud solutions. NTT DATA partnership for AWS migration acceleration; NTT Communications for network/managed services. Collaboration continues as of 2025.
Scale indicators18 records
Recent moves6 records
Expansion highlights6 records
Serverworks competitors and assessment
Company assessmentBroad incumbents
- NTT Data: Largest Japanese systems integrator and a Serverworks capital partner (since 2018). Competes broadly in cloud transformation and managed services for large Japanese accounts, with vastly larger scale across non-AWS stacks.
- Fujitsu: Largest Japanese IT services and hardware vendor with cloud transformation practices; broader portfolio than Serverworks but competes for AWS migration and managed services work among large Japanese enterprises.
- Internet Initiative Japan (IIJ): Major Japanese internet/cloud provider with managed services, networking, and a partnership with Serverworks for ASEAN expansion. Comparable as a competitor and as a delivery partner in cloud-managed services for Japanese enterprises.
- Nomura Research Institute (NRI): Large Japanese systems integrator offering consulting, IT services, and increasingly cloud transformation. Overlaps with Serverworks on cloud migration and managed services but operates across a much broader portfolio of services and industries.
- Accenture: Global AWS Premier Tier Services Partner with a large AWS Business Group. Comparable at the high end of enterprise cloud transformation engagements that Serverworks' Premier Tier status also targets.
- Capgemini: Global systems integrator with AWS Premier partnership and managed cloud services practice; competes for enterprise cloud modernization and managed services contracts alongside Serverworks in Japan and globally.
- Deloitte (Deloitte Cloud): Big-4 AWS Premier Tier Services Partner with cloud transformation, managed services, and Generative AI practices; cited alongside Serverworks in Gartner Market Guide for Public Cloud MSPs Asia/Pacific.
Direct peers
- BeeX: Japanese AWS Premier Tier Services Partner specializing in cloud migration, infrastructure modernization, and managed services — comparable to Serverworks in AWS specialization, customer base, and enterprise focus.
- Classmethod: Japanese AWS-focused cloud integrator and AWS Premier Partner offering migration, managed services, and operations support. Direct competitor to Serverworks with a similar AWS-only positioning and Japan-centric delivery model.
Emerging players
- Slalom: US-headquartered AWS Premier Tier partner with locally focused cloud and AI consulting; comparable in customer-centric cloud adoption model and AWS specialization but operating in different geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Serverworks social profiles
Digital presenceServerworks compliance and trust
Trust signalCompliance10 records
Serverworks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Serverworks leadership team
Management profileNumber of profiles
Profiles4 records
Serverworks subsidiaries and ownership
Company hierarchySubsidiaries7 records
Serverworks funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Serverworks M&A and investment
M&A and investmentM&A
Investments6 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Serverworks
What does Serverworks do?
Serverworks is an AWS-specialized cloud integrator (AWS Premier Tier Services Partner) that sells AWS migration, architecture design/build, 24/7 managed operations, proprietary SaaS automation tools (Cloud Automator, pieCe), AWS billing agency, Amazon Connect contact center solutions, Amazon WorkSpaces remote desktop deployment, generative AI implementation on AWS (Claude, RAG), AWS-focused managed security (Sabasoc), and AWS official training courses. Its flagship Cloud Sherpa model delivers end-to-end accompanying support from cloud migration through optimization.
Is Serverworks a public or private company?
Serverworks is a public company. It is classified as public and is currently operating.
When was Serverworks founded?
Serverworks was founded in 2000. It employs 501 to 1,000 people.
Where is Serverworks based?
Serverworks is headquartered in Tokyo, Japan, in the Asia region.
How does Serverworks make money?
Five revenue lines are on record. Professional Services (AWS Implementation & Operations) is the primary driver. The others are saaS / Cloud Operations Automation Tools, AWS Billing Agency Services (pieCe), AWS Training Services and amazon WorkSpaces Implementation Services.
Who are Serverworks's main competitors?
Broad incumbents on record are NTT Data, Fujitsu, Internet Initiative Japan (IIJ), Nomura Research Institute (NRI), Accenture, Capgemini and Deloitte (Deloitte Cloud). Direct peers are BeeX and Classmethod. Slalom is listed as an emerging player.
Does Serverworks have an API?
No public API is recorded for Serverworks.
What industry is Serverworks in?
Serverworks's product category is Cloud Professional Services & Managed Services. Its primary akta.pro industry code is BPAEACAF, Cloud Managed Services (Operations, Monitoring, Patching), with a secondary code of BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 5415 and its SIC code is 7373.