Global Crossing

What Global Crossing does

Global Crossing operates today as Lumen Technologies (NASDAQ: LUMN), a publicly traded global enterprise networking and communications company headquartered in Monroe, United States, with regional offices in Denver and operating geographies spanning North America and Asia Pacific (Australia, Hong Kong, India, Japan, Singapore). The company's core technology is an AI-ready programmable network fabric — a long-haul, high-capacity fiber infrastructure capable of up to 400 Gbps wavelength services and 100 Gbps dedicated internet access, with software-defined controls over bandwidth, path, and latency intended for AI and Cloud 2.0 workloads.

Its product portfolio is organized into four streams: Infrastructure services (Wavelengths, Colocation, Dark Fiber, Enterprise Broadband, Edge Compute & Storage, Private Connectivity Fabric), Connectivity services (Dedicated Internet Access, Ethernet, Internet On-Demand as Network-as-a-Service, Multi-Cloud Gateway, On-Demand Network Services), Security services (DDoS Protection, SD-WAN, SASE, and Black Lotus Labs threat intelligence), and Communication services (Lumen Cloud Voice, UC&C, Contact Center, Specialty Lines, Voice Complete, Vyvx Broadcast Solutions). Value-added differentiators include the Lumen Connectivity Fabric, Multi-Cloud Gateway, and Black Lotus Labs, which together create a programmable, secure, multi-cloud networking stack.

Revenue is generated primarily through multi-year enterprise contracts (managed services and recurring subscriptions) supplemented by usage-based NaaS pricing on Internet On-Demand. The company goes to market via direct enterprise field sales for large distributed organizations, an inside-sales motion for midsize businesses, a channel partner program with resellers and VARs, and a wholesale channel to carriers and service providers. Strategic technology partnerships with AWS, Google Cloud, Microsoft, Cisco, VMware, Equinix, and Digital Realty — packaged as the Connected Ecosystem and Lumen Validated Designs — extend distribution into hyperscaler, colocation, and hybrid-cloud environments. Customer evidence is diversified across media (Pac-12, Vyvx), retail (Micro Center), financial services (Hanmi Bank), technology (Intelsat, Prometheus Hyperscale), healthcare (American Family Care), manufacturing (Arctic Glacier), gaming (BlackStar Group), and government (Pima County), reducing reliance on any single vertical.

Name

Global Crossing

Legal name

Lumen Technologies

Website

https://globalcrossing.com

Company type

Public

Founded year

1997

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Global Crossing, operating as Lumen Technologies (NASDAQ: LUMN), is a publicly traded enterprise networking provider delivering AI-ready fiber infrastructure, connectivity, security (including Black Lotus Labs threat intelligence), and cloud communications to large distributed enterprises, mid-market firms, public-sector agencies, and carriers across North America and Asia Pacific.

Ownership category

akta.pro rank

Product category

Enterprise Network Infrastructure & Connectivity Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Carrier Interconnection & Peering Exchanges (IXPs, private interconnect, cross-connect) (HDAIAEAG)

akta.pro secondary industry

Cross-Border Terrestrial Fiber Corridors & International Terrestrial Gateways (HDAIALAH)

Keywords

• Enterprise network services
• Fiber optic infrastructure
• Cloud connectivity solutions
• Managed security services
• Unified communications

Headquarters

HQ city

Hamilton

HQ country

Bermuda

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Infrastructure Services: Fiber infrastructure services including Wavelengths (up to 400 Gbps), Colocation, Dark Fiber, and Enterprise Broadband. Delivered as managed services with recurring revenue from long-term infrastructure contracts.
2. Connectivity Services: Dedicated Internet Access (up to 100 Gbps), Ethernet, Internet On-Demand (NaaS), and Multi-Cloud Gateway. Provides enterprise-grade connectivity with 99.99% availability SLAs.
3. Security Services: DDoS protection, SD-WAN, and SASE (Secure Access Service Edge) for unified network and security. Includes Black Lotus Labs threat intelligence.
4. Communication Services: Cloud-based voice and collaboration including Lumen Cloud Voice, UC&C, Contact Center, Voice Complete (SIP services), Specialty Lines, and Vyvx Broadcast Solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

Global Crossing (operating as Lumen Technologies) sells enterprise-grade fiber-optic network infrastructure, managed connectivity, cybersecurity, and cloud communications services on a programmable, AI-ready global network fabric. Its portfolio spans wavelengths and dark fiber, dedicated internet access and Ethernet, DDoS protection, SD-WAN and SASE, unified communications and contact center, and broadcast transport, delivered through long-term enterprise contracts and usage-based Network-as-a-Service plans.

Product overview

Global Crossing (operating as Lumen Technologies) offers a comprehensive platform of AI-ready networking, security, and cloud communication solutions. The portfolio spans four core categories: Infrastructure (Wavelengths, Colocation, Dark Fiber, Enterprise Broadband, Edge Compute & Storage), Connectivity (Dedicated Internet Access, Ethernet, Multi-Cloud Gateway, Internet On-Demand), Security (DDoS Protection, SD-WAN, SASE, Black Lotus Labs threat intelligence), and Communications (Cloud Voice, UC&C, Contact Center, Vyvx Broadcast). The platform is designed to support AI workloads and enterprise digital transformation across distributed environments.

Differentiator

Problem solved

Functional benefit

Brands

• Lumen Connect: Connectivity solutions including control center login portal
• Vyvx Broadcast Solutions
• Black Lotus Labs
• Lumen Cloud Voice
• Lumen Cloud Communications
• Voice Complete
• NeoCloud

Products and services

• Wavelengths High-capacity optical transport service supporting up to 400 Gbps for maximum speed, scalability and performance with minimal network elements; designed for enterprises requiring high-bandwidth backbone connectivity.
• Colocation Reliable infrastructure solution to support business applications and expand market presence through data-center colocation services.
• Dark Fiber High-capacity, scalable and secure fiber-optic network capacity dedicated to individual businesses and managed by Lumen.
• Enterprise Broadband Reliable, high-speed enterprise broadband with extensive reach, built to scale with business needs.
• Edge Compute & Storage Edge computing and storage solutions for distributed enterprise environments.
• Private Connectivity Fabric Private network fabric providing secure, dedicated network connections between sites, data centers, private networks and cloud environments.
• Dedicated Internet Access (DIA) Secure, reliable and dedicated enterprise-grade internet service for midsize to large businesses with connectivity up to 100 Gbps.
• Internet On-Demand Rapidly deployable dedicated internet connectivity over multi-service ports, delivered as Network-as-a-Service with pay-as-you-go pricing.
• Ethernet Secure, high-speed Ethernet connections between locations, data centers and cloud providers for instant access to business resources.
• Multi-Cloud Gateway Simplified AI-ready networking between clouds, data centers and premises delivered through one automated gateway.
• On-Demand Network Services On-demand network services for flexible, scalable connectivity.
• DDoS Protection Automated protection against complex, costly and persistent DDoS threats, available with self-service capabilities.
• SD-WAN Software-defined wide area networking solution offered as fully-managed or co-managed with hybrid connectivity to enhance WAN while minimizing risk.
• SASE (Secure Access Service Edge) Unified network and security solution delivered through a centralized, cloud-based experience that simplifies access and management.
• Lumen Cloud Voice Cloud-based voice and collaboration tools delivered on a secure, high-performance platform to maximize customer experience.
• UC&C (Unified Communications & Collaboration) Unified voice, video and chat solutions enabling savings and productivity gains.
• Specialty Lines Fully managed life and safety systems delivered on a cloud-based POTS replacement platform.
• Voice Complete Cloud-ready SIP services and APIs that maximize voice performance and reliability while simplifying management without replacing TDM technology.
• Contact Center Omnichannel contact center solution that is quick to deploy and designed to transform customer experience.
• Lumen Cloud Communications Cloud-based communications platform for enterprise voice and collaboration.
• Voice Enterprise voice services and solutions for organizations.
• Vyvx Broadcast Solutions End-to-end managed broadcast services for live events and on-demand video, from acquisition to delivery.
• Lumen Connectivity Fabric AI-ready networking platform connecting distributed enterprise infrastructure across locations, clouds and data centers.
• Black Lotus Labs Threat intelligence and security operations platform that uses network visibility to see and disrupt threats.

Quantifiable outcome

• 10x increase in network capacity
• +6 more outcomes

Named customers9 records

Segments11 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core.

• Amazon Web ServicescoreTechnology or IntegrationStrategic technology partnership enabling AWS integration with Lumen connectivity services. Part of Lumen Connected Ecosystem providing seamless experience for customers moving workloads to AWS cloud.
• Google CloudcoreTechnology or IntegrationStrategic technology partnership integrating Google Cloud with Lumen's global fiber network and edge compute capabilities for enterprise cloud connectivity.
• MicrosoftcoreTechnology or IntegrationStrategic technology partnership delivering Microsoft cloud solutions with Lumen connectivity, security, and communication services for enterprise customers.
• CiscocoreTechnology or IntegrationTechnology partnership providing Cisco networking and security solutions integrated with Lumen infrastructure services. Includes SD-WAN and collaboration technologies.
• VMwarecoreTechnology or IntegrationTechnology partnership delivering VMware virtualization and cloud infrastructure solutions through Lumen's network and edge compute services.
• EquinixcoreTechnology or IntegrationStrategic partnership connecting Lumen's global fiber network with Equinix data center interconnection services for hybrid cloud and multi-cloud architectures.
• Digital RealtycoreTechnology or IntegrationStrategic partnership providing interconnection between Lumen's fiber network and Digital Realty data center facilities for enterprise colocation and connectivity.
• Lumen Validated DesignscoreTechnology or IntegrationPre-tested, repeatable solutions built with strategic technology partners including AWS, Cisco, Google Cloud, Microsoft, and VMware. Minimizes risk and enhances business outcomes.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Aryaka Networks: Provider of managed SD-WAN and SASE delivered through a global private network backbone. Comparable to Lumen's security and SD-WAN portfolio for distributed enterprises, with a more software-defined, service-centric delivery model.
• Cloudflare: Cloud-native networking, security, and SASE platform serving enterprises globally. Represents an emerging alternative to traditional carrier-delivered security and connectivity, with overlapping security (DDoS, zero-trust) and connectivity (Magic WAN, Magic Transit) products.

Direct peers

• Zayo Group: Privately held fiber operator providing wavelengths, dark fiber, Ethernet, and cloud connectivity to enterprises, hyperscalers, and carriers. Direct peer on infrastructure services, fiber backbone economics, and enterprise/wholesale customer mix.
• AT&T: US telecom incumbent with extensive fiber footprint, dedicated internet access, Ethernet, SD-WAN, SASE, and managed network services. Closely comparable to Lumen across product portfolio, customer segments (finance, healthcare, government), and recurring managed-services revenue model.
• Crown Castle: Owns one of the largest US fiber and small-cell infrastructure portfolios, selling fiber solutions to enterprises, carriers, and hyperscalers. Comparable in fiber infrastructure business, capital-intensity, and wholesale/carrier customer base.
• Verizon Communications: Major US wireline and wireless carrier offering enterprise fiber, dedicated internet, SD-WAN, and security services to large distributed customers. Directly comparable in target market (large enterprise), core product set (fiber, DIA, Ethernet, security), and go-to-market approach (field sales to Fortune 500).
• Cogent Communications: Tier-1 IP and fiber operator providing dedicated internet access, Ethernet, and wavelength services globally. Closely comparable on fiber-based connectivity products, wholesale carrier relationships, and metro fiber footprint strategy.
• Frontier Communications: US wireline carrier building fiber-to-the-enterprise and consumer markets, offering Ethernet, DIA, and managed services. Comparable in fiber-led business model, enterprise customer base, and capital-intensive network expansion strategy.
• GTT Communications: Global enterprise networking provider offering managed MPLS, SD-WAN, internet, and unified communications to multinational clients. Comparable in target customer (distributed enterprise), service delivery model, and international footprint.

Regional players

• Colt Technology Services: Enterprise-focused fiber and data center services provider with strong presence in Europe and Asia. Comparable in enterprise fiber, wavelengths, and on-demand connectivity products, though primarily serves EMEA and APAC rather than competing head-on in the US.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GlobalCrossing
• YouTubeyoutube.com/lumentechnologies
• Facebookfacebook.com/level3
• LinkedInlinkedin.com/company/level-3-communications

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments5 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Crossing