Stream Global Services
Stream Global Services is a US-based business process outsourcing firm founded in 1992, specializing in customer relationship management services for enterprise clients with a global, 10,000+ employee delivery footprint.
- Company typePublic
- Founded1992
- HeadquartersEagan, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Stream Global Services does
Stream Global Services, Inc. is a United States-based business process outsourcing (BPO) provider specializing in customer relationship management (CRM) services for enterprise clients. Founded in 1992 by R. Scott Murray and headquartered in Eagan, Minnesota, the company scaled to a 10,000+ employee operation delivering outsourced customer service, sales, and related engagement work, with the operational reach typical of large multinational BPOs serving enterprise contracts across multiple geographies and languages.
The company's growth has been supported by significant external capital, including an approximately $185.08 million funding round in October 2009, and inorganic moves such as the February 2013 acquisition of LBM Direct Marketing, which broadened its offering beyond core CRM outsourcing into direct marketing services. Stream Global Services is categorized as a privately held, for-profit firm with global service delivery, consistent with the multi-region footprint and large headcount indicated by the available firmographic data.
It is important to note that the source data provided contains notable inconsistencies: the firmographic record describes Stream Global Services, but several scraped content blocks reference Concentrix Corporation (including service-line menus, AI products such as iX Hero/iX Hello, and Fortune 500 status). This material is treated here as successor-entity context rather than as direct evidence of Stream's current product or financial profile, given the absence of an explicit acquisition linkage in the input. As a result, this description focuses only on what is directly attributable to Stream Global Services.
Stream Global Services firmographics
Firmographics- Name
- Stream Global Services
- Legal name
- Concentrix Corporation
- Website
- https://stream.com
- Company type
- Public
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Stream Global Services is a US-based business process outsourcing firm founded in 1992, specializing in customer relationship management services for enterprise clients with a global, 10,000+ employee delivery footprint.
- Ownership category
- akta.pro rank
Stream Global Services industry classification
Industry- Product category
- Business Process Outsourcing Services
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industry
- CRM Managed Services & Support (BPAEAGAD)
Keywords
Where Stream Global Services is headquartered
LocationHeadquarters
- HQ city
- Eagan
- HQ country
- United States
- HQ region
- North America
Markets served
Stream Global Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Stream Global Services product offering
Product offeringCore offering
Stream Global Services, Inc. provides business process outsourcing (BPO) services with a specialization in customer relationship management (CRM). The firm delivers outsourced customer-facing and back-office support functions to enterprise clients, operating at a large scale as indicated by its 10,000+ employee workforce.
Differentiator
Problem solved
Functional benefit
Brands
- iX Product Suite: AI & Technology Platform including iX Hero and iX Hello products for enterprise AI and NLP solutions.
- The Nest
- Think Human Fund
Products and services
- Business Process Outsourcing (BPO) Services Outsourced business process services delivered for enterprise clients, including customer-facing operations and back-office support functions.
- Customer Relationship Management (CRM) Outsourcing Specialized outsourced CRM services provided to enterprise customers as the company's primary service specialization, delivered through large-scale contact center and customer operations.
Companies that use Stream Global Services
Customer profileIdeal customer profiles1 record
Stream Global Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Stream Global Services partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights5 records
Stream Global Services competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global leader in customer experience management and outsourced contact center services — holds 17% market share (cited as the largest player) and competes head-to-head with Stream Global Services for enterprise CX outsourcing contracts.
- Sitel Group (Foundever): Major CX outsourcer with 14% market share; provides omnichannel customer service, sales, and technical support — directly overlapping with Stream Global Services' customer relationship management offering.
- Genpact: Global professional services firm delivering BPO, CX, finance & accounting, and IT services to enterprise clients — overlapping service portfolio with Stream, particularly in customer operations and back-office outsourcing.
- Concentrix Corporation: Public Fortune 500 CX and technology services company (NYSE) offering customer service, sales, digital operations, and AI-enabled solutions — a direct competitor in the same BPO/CRM outsourcing category Stream operates in, and the eventual acquirer of Stream Global Services.
- Telus International (TELUS Digital): Digital customer experience innovator providing omnichannel customer support, AI data annotation, and content moderation — competes with Stream for enterprise CX contracts while also pushing into AI-enabled services.
Direct peers
- IBEX Limited: Omnichannel CX outsourcing company delivering end-to-end customer engagement, digital marketing, and customer acquisition services — comparable scale and service mix to Stream Global Services.
- Firstsource Solutions: Customer experience and business process services company with delivery centers across multiple geographies — directly comparable mid-tier CX outsourcer targeting similar enterprise clients.
- Alorica: Privately held customer outsourcing company delivering voice, chat, and digital support across multiple industries — comparable mid-scale BPO competitor to Stream Global Services with similar omnichannel capabilities.
- TaskUs: Outsourced digital services provider specializing in customer experience, content moderation, and trust & safety — competes for digital-first CX contracts comparable to Stream's CRM focus.
- TTEC (TeleTech Holdings): Global CX and customer lifecycle management outsourcer providing customer care, sales, and digital experience services to enterprise clients — closely comparable to Stream in delivery model and target customer base.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key highlights5 records
Customer concentration
Stream Global Services social profiles
Digital presenceStream Global Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Stream Global Services leadership team
Management profileNumber of profiles
Profiles1 record
Stream Global Services funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Stream Global Services M&A and investment
M&A and investmentM&A1 record
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Stream Global Services
What does Stream Global Services do?
Stream Global Services, Inc. provides business process outsourcing (BPO) services with a specialization in customer relationship management (CRM). The firm delivers outsourced customer-facing and back-office support functions to enterprise clients, operating at a large scale as indicated by its 10,000+ employee workforce.
Is Stream Global Services a public or private company?
Stream Global Services is a public company. It is classified as private equity controlled and is currently operating.
When was Stream Global Services founded?
Stream Global Services was founded in 1992. It employs 5,001 to 10,000 people.
Where is Stream Global Services based?
Stream Global Services is headquartered in Eagan, United States, in the North America region.
Who are Stream Global Services's main competitors?
Broad incumbents on record are Teleperformance, Sitel Group (Foundever), Genpact, Concentrix Corporation and Telus International (TELUS Digital). Direct peers are IBEX Limited, Firstsource Solutions, Alorica, TaskUs and TTEC (TeleTech Holdings).
Does Stream Global Services have an API?
No public API is recorded for Stream Global Services.
What industry is Stream Global Services in?
Stream Global Services's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAEAGAD, CRM Managed Services & Support. Its SIC code is 8741.