Healthwatch Warwickshire

What Healthwatch Warwickshire does

Healthwatch Warwickshire is a UK Community Interest Company (Company number 08181496, registered at 4-6 Clemens Street, Leamington Spa, CV31 2DL) that serves as the statutory local Healthwatch for Warwickshire. Founded in 2013 and led by Chief Executive Chris Bain with Liz Hancock as Chair, the organization acts as the independent champion for residents using NHS and social care services, gathering public feedback, providing information and signposting, and producing evidence-based reports that influence commissioning decisions across the 82 GP practices in the county. Its remit covers accessibility for diverse populations including young people, carers, the Deaf community, and veterans.

The organization operates a community-led engagement model with no proprietary technology platform, relying on standard web infrastructure, social media channels (Twitter, Facebook, Instagram), an email newsletter, RSS feeds, and radio appearances via Welcombe Radio. Outreach is conducted in person at hundreds of community venues per year, including warm hubs, libraries, leisure centres, schools, care homes, and faith venues. Quarterly feedback volumes range from 370 to 881 responses, with specialized programmes such as a 314-response menopause survey and engagement with over 600 young people in a single quarter, all feeding into 3-6 reports per quarter plus annual reports.

Healthwatch Warwickshire is funded through a five-year government contract (commenced November 2023) to deliver the Healthwatch service across Warwickshire at no cost to residents. The business model is that of a non-commercial social enterprise: services are free to the public, revenue is single-sourced from local authority/NHS commissioning, and strategic direction is set by a Board of Directors in collaboration with Healthwatch England, the Care Quality Commission, the Coventry and Warwickshire Integrated Care System, Warwickshire County Council, and local NHS trusts such as South Warwickshire Foundation Trust.

Name

Healthwatch Warwickshire

Legal name

Healthwatch Warwickshire CIC

Website

https://healthwatchwarwickshire.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthwatch Warwickshire is a UK Community Interest Company that serves as the statutory independent champion for Warwickshire residents using NHS and social care services, gathering public feedback and publishing evidence-based reports under a five-year government contract.

Ownership category

akta.pro rank

Product category

Health and Social Care Advocacy Services

SIC

Services-Health Services (8000)

akta.pro primary industry

Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Health advocacy services
• Patient feedback collection
• Health social care
• Community health engagement
• Information signposting

Headquarters

HQ city

Royal Leamington Spa

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Contract: Funded through a five-year contract to deliver the Healthwatch service across Warwickshire. The service is provided free to the public as a publicly funded advocacy organization.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Healthwatch Warwickshire operates as the statutory independent champion for people using health and social care services across Warwickshire. Its core offering is a free public advocacy service that collects residents' experiences of NHS and social care via a website-based feedback survey, community outreach events, and telephone/email signposting. The organization produces evidence-based reports and recommendations that are shared with local health providers, commissioners, and regulators to drive service improvement.

Product overview

Healthwatch Warwickshire is a community interest company providing an independent advocacy service that collects public feedback on health and social care services in Warwickshire. The organization operates primarily through a website platform featuring a feedback collection survey, information and signposting services, and publishes reports and research findings based on community input. Their service offering centers on facilitating public voice in healthcare improvement rather than a traditional product portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Feedback Collection Survey An online survey platform allowing Warwickshire residents to share their experiences of health and social care services, covering GP services, hospitals, mental health, dental, pharmacies, and social care. The collected feedback is used to produce evidence-based reports and recommendations for service improvement.
• Information and Signposting Service A free service that helps Warwickshire residents find NHS services, access advice and information about health and social care support, and receive guidance on making complaints about care. Delivered across telephone, email, post, and online advice pages.
• Enter and View Visits Statutory visits by Healthwatch Warwickshire representatives to local health and social care settings to gather feedback, observe service delivery, and produce recommendations for service improvement. The 2015-2017 GP Patient Experience Review covered all 82 GP practices in Warwickshire.
• Research Reports and Publications Evidence-based reports, briefing papers, and annual reports produced from aggregated public feedback and published for local health and care organizations, commissioners, and the public. Output ranges from 3-6 reports per quarter plus topic-specific studies.

Quantifiable outcome

• 208 recommendations made to GP practices across Warwickshire; 53% implemented
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Healthwatch EnglandcoreStrategic or Co-development PartnerNational body that coordinates local Healthwatch organizations. Healthwatch Warwickshire shares anonymized feedback data with Healthwatch England for national analysis. Healthwatch England supplies the secure digital data management system used by local Healthwatch.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerCQC is the independent regulator of health and social care in England. Healthwatch Warwickshire works with CQC as part of their regulatory framework, sharing feedback that informs inspection and oversight.
• Coventry and Warwickshire Integrated Care System (ICS/ICB)coreStrategic or Co-development PartnerThe ICS brings together NHS trusts, local authorities, and other partners to coordinate health and care services. Healthwatch Warwickshire participates in ICS meetings and shares patient feedback to inform system planning and improvement.
• Warwickshire County CouncilcoreStrategic or Co-development PartnerLocal authority responsible for adult social care services. Healthwatch Warwickshire works with the council to gather feedback on social care and inform commissioning decisions.
• NHS ImprovementminorStrategic or Co-development PartnerFormer NHS body (now part of NHS England) that oversaw NHS trusts. Healthwatch Warwickshire shares feedback with NHS Improvement as part of system oversight.
• University of Warwick (Warwick Medical School)minorStrategic or Co-development PartnerCollaborated on the GP NET-0 Study examining decarbonisation of general practice. Healthwatch Warwickshire supported the funding bid and assists with sharing findings from this academic research.
• South Warwickshire Foundation Trust (SWFT)minorStrategic or Co-development PartnerNHS Foundation Trust providing hospital and community health services in South Warwickshire. SWFT Clinical Services acknowledged receiving valuable A&E feedback from Healthwatch Warwickshire for service design purposes.
• Caring Together WarwickshireminorChannel Partner/ Reseller/ DistributorCarer support organization providing a single point of access for carers. Healthwatch Warwickshire refers carers to this service and collaborates on events like the annual Carers Week.

Scale indicators10 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Healthwatch Wandsworth: A local Healthwatch serving the London Borough of Wandsworth. Provides the same statutory health and social care advocacy services under the Healthwatch England framework, with comparable operational scope and funding structure.
• Healthwatch Wiltshire: A local Healthwatch serving a comparable rural-urban county in southwest England. Operates the same statutory model of public feedback collection, Enter and View visits, and information/signposting services under the Healthwatch England framework.
• Healthwatch Suffolk: A local Healthwatch providing equivalent statutory services to Suffolk residents. Operates with similar scope (GP engagement, hospital feedback, mental health advocacy) and comparable headcount under the Healthwatch England framework.
• Healthwatch Coventry: The local Healthwatch for Coventry, co-located within the Coventry and Warwickshire Integrated Care System alongside Healthwatch Warwickshire. Provides identical statutory services (feedback, advocacy, Enter and View) to an adjacent population within the same healthcare system.
• Healthwatch Essex: A local Healthwatch serving Essex, a comparable county-scale population in the East of England. Delivers the same statutory health and social care advocacy services under the same funding and oversight framework as Healthwatch Warwickshire.
• Healthwatch Kirklees: A local Healthwatch serving the Kirklees metropolitan area in West Yorkshire. Operates the same statutory model of public engagement, feedback collection, and health advocacy under the Healthwatch England framework.
• Healthwatch Lambeth: A local Healthwatch serving the London Borough of Lambeth. Delivers the same statutory health and social care advocacy services (feedback collection, Enter and View, signposting) under the same national framework, with a comparable operational model.
• Healthwatch Birmingham: The local Healthwatch for Birmingham, an adjacent city-region to Warwickshire. Operates under the same statutory framework with identical service model (feedback collection, Enter and View visits, information and signposting), making it a directly comparable peer serving a neighboring population.
• Healthwatch Northumberland: A local Healthwatch serving Northumberland, a comparable rural county in northeast England. Operates the same statutory model of public feedback collection, Enter and View visits, and information/signposting services under the Healthwatch England framework.

Broad incumbents

• Healthwatch England: The national body that coordinates the network of local Healthwatch organizations across England. Healthwatch Warwickshire shares anonymized feedback data with Healthwatch England for national analysis and uses its digital data management system, making it a direct umbrella organization within the same statutory framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HealthwatchWarw
• Facebookfacebook.com/HealthwatchWarw
• Instagraminstagram.com/healthwatch_warwickshire
• LinkedInlinkedin.com/company/healthwatchwarwickshire

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Warwickshire