Healthwatch Northumberland

Name

Healthwatch Northumberland

Legal name

Healthwatch Northumberland

Website

https://healthwatchnorthumberland.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Health and Social Care Advocacy

NAICS

Services for the Elderly and Persons with Disabilities (624120), Religious, Grantmaking, Civic, Professional, and Similar Organizations (813)

SIC

Services-Health Services (8000)

akta.pro primary industry

Behavioral Risk & Health Survey Surveillance (HLAJANAD)

Keywords

• Health social care advocacy
• Patient feedback services
• Information signposting
• Community health engagement
• NHS patient champion

Headquarters

HQ city

Hexham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Statutory Government Funding: Healthwatch Northumberland is an independent statutory body funded primarily through Northumberland County Council to fulfill its role as the local health and social care champion

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Healthwatch Northumberland is an independent statutory body that collects, amplifies, and acts on feedback from Northumberland residents about NHS and social care services. It provides a free Information and Signposting Service, hosts Here to Hear drop-in sessions and online events, publishes feedback reports to influence providers, and runs the Stellar Awards program recognizing positive care experiences.

Product overview

Healthwatch Northumberland is a community interest company that serves as the local health and social care champion for Northumberland. It does not operate as a technology product company but rather as a feedback collection and advocacy organization. Its services include gathering public experiences of NHS and social care services, providing information and signposting to services, publishing feedback reports, hosting events and online webinars, and administering the Stellar Awards program to recognize positive care experiences. The organization operates under the umbrella of Adapt (NE) and is part of a network of over 150 local Healthwatch organizations across England.

Differentiator

Problem solved

Functional benefit

Products and services

• Information and Signposting Service Confidential service accessible by phone (03332 408468), text (07413 375285), email and website that helps Northumberland residents find the right NHS and social care services and supports them with complaints and concerns.
• Here to Hear Drop-in Sessions Monthly in-person drop-in sessions held at community venues across Northumberland (Cramlington, Hexham Mart, Hexham General Hospital, Blyth Community Hospital, Cornhill Village Hall, Morpeth Leisure Centre and others) where residents can talk to Healthwatch staff, share feedback, or use the Information and Signposting Service.
• Online Information Events Free monthly online information sessions covering topics such as mental health, stop smoking services, and organisations that can support Northumberland residents' health and wellbeing.
• Feedback Reports Published reports that summarise and amplify public feedback about NHS and social care services in Northumberland, used to influence providers and commissioners (e.g., audiology service review, pharmacy communications, respite care).
• Stellar Awards Recognition programme through which Healthwatch Northumberland nominates and presents awards to individuals and services demonstrating positive health or social care experiences in the county (e.g., Wansbeck Community Links, NSECH Hyperacute Stroke Ward).
• Find Services Directory Online service finder on the Healthwatch Northumberland website that helps residents register with a GP practice, locate their nearest urgent care centre, and find support for long-term conditions or health issues.

Quantifiable outcome

• 25 reports published annually influencing service improvements
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch England is the national consumer champion in health and care with significant statutory powers. They receive data from local Healthwatch including feedback, survey and signposting data via secure Central Data Store to carry out national statutory functions.
• Adapt (NE)coreStrategic or Co-development PartnerAdapt (NE) is the umbrella organization for Healthwatch Northumberland. They employ all Healthwatch Northumberland staff, including Derry Nugent who serves as Deputy Chief Executive. Lorna Beech also serves as Community Hub Coordinator for Adapt (NE).
• Northumbria Healthcare NHS Foundation TrustmajorStrategic or Co-development PartnerPartner in Persistent Physical Symptoms research project along with Northumbria University. Healthwatch provides patient feedback that informed Newcastle Hospitals audiology service review and action plan.
• Northumbria UniversitymajorStrategic or Co-development PartnerAcademic partner in two-year Persistent Physical Symptoms research project with Healthwatch Northumberland and Northumbria Healthcare NHS Foundation Trust.
• NENC Healthwatch NetworkmajorStrategic or Co-development PartnerNetwork of 14 local Healthwatch across North East and North Cumbria working collaboratively to ensure public voices influence the Integrated Care System. Shared work includes winter care communications, WorkWell service design, palliative care planning, and Modern General Practice Access.
• NHS North East and North Cumbria Integrated Care BoardmajorStrategic or Co-development PartnerICB is the commissioning body for NHS services in the region. Healthwatch works with them to shape services including pharmacy communications, patient transport services, and NHS dental care improvement based on public feedback.
• Northumberland County CouncilmajorStrategic or Co-development PartnerMain funder of Healthwatch Northumberland and partner in mental health needs assessment. Working with Council on Visual Health Needs Assessment informing local authority mental health strategy.
• North East Ambulance ServiceminorStrategic or Co-development PartnerHealthwatch supported NEAS with Patient Transport Service engagement to gather public views on improving the service.
• Carers NorthumberlandminorStrategic or Co-development PartnerPartnership to gather feedback from unpaid carers about their experiences of taking breaks from caring role to inform Adult Social Care recommendations.
• Community Pharmacy North of TyneminorStrategic or Co-development PartnerReceived insights from Pharmacy First scheme survey to help increase knowledge and uptake of the scheme in specific communities.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Healthwatch England: The national statutory body that oversees and supports the network of 150+ local Healthwatch organizations including Healthwatch Northumberland. Receives data via the Central Data Store and provides national-level influence, making it the closest contextual comparable as the umbrella for the local model.
• Citizens Advice: National advice charity providing free, independent advice on a wide range of issues including health-related welfare and social care navigation. Overlaps with Healthwatch Northumberland on the information and signposting function for residents seeking help accessing services.

Direct peers

• Healthwatch North Tyneside: Neighbouring local Healthwatch in the NENC region delivering an identical statutory remit (information, signposting, feedback reports, engagement events) to North Tyneside residents. Co-operates with Healthwatch Northumberland via the NENC Healthwatch Network on shared priorities.
• VoiceAbility: Independent advocacy charity delivering NHS complaints advocacy, IMHA, IMCA and community advocacy across England. Overlaps with Healthwatch Northumberland on the advocacy and complaints support function for health and social care users.
• POhWER: National charity providing independent NHS complaints advocacy and similar health/social care information and signposting services. Directly comparable in mission around amplifying voice of health and care service users, including in the North East.
• Healthwatch Cambridgeshire: Another local Healthwatch under the same national statutory framework, delivering the equivalent mix of information/signposting, feedback reports, Enter and View, and engagement events in a different English county. Directly comparable peer by mandate and operating model.
• Healthwatch Birmingham: Local Healthwatch covering Birmingham, operating under the same statutory framework and delivering comparable services (feedback collection, reports, signposting, engagement). Useful comparator for urban density versus Northumberland's rural operating context.

Others

• NENC Integrated Care Board: Statutory NHS commissioning body for the region that Healthwatch Northumberland engages with on pharmacy, dental, patient transport and palliative care. More a customer/partner than peer, but central to understanding Healthwatch's positioning within the local health system.

Regional players

• Adapt (NE): The umbrella non-profit organization that employs all Healthwatch Northumberland staff and shares senior leadership (e.g., Derry Nugent). Operates community services in the North East and is the structural parent of Healthwatch Northumberland.
• Carers Northumberland: Local North East charity supporting unpaid carers with information, breaks and advocacy. Directly partners with Healthwatch Northumberland on carers feedback and respite care insights, operating in the same geography and serving overlapping client segments.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HWNland
• Facebookfacebook.com/healthwatchnorthumberland
• LinkedInlinkedin.com/company/healthwatch-northumberland
• Instagraminstagram.com/hwnland

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Northumberland