Patient RM

What Patient RM does

Patient RM is a clinical communication services company that delivers patient recruitment, retention, compliance, and site support across the clinical trial lifecycle. Founded in 2017 and operating internationally, the company serves pharmaceutical sponsors, Contract Research Organizations (CROs), clinical trial investigators, subject recruitment firms, and advertising agencies. The operating premise is that managing the patient relationship end-to-end — from recruitment through final study stage — is the lever for accurate scientific output and sponsor ROI, formalized under the Patient RM (Patient Relationship Management) methodology.

The company runs a custom-built proprietary Patient RM Technology Suite — a secure, cloud-based platform built specifically for clinical trial requirements rather than adapted from general-purpose software. The suite handles data entry, tracking, reporting, and data management, and exposes a portal used by study coordinators to download referrals. It is HIPAA-compliant in the US, PIPEDA-compliant in Canada, ties all reporting into a single source regardless of pre-screening channel, sustains 99.94% uptime, and supports multi-language inbound and outbound patient prescreening via phone and internet across multiple countries and sites. Human agents, described as well-trained and native-speaking, work on top of the platform using consistent scripts.

Patient RM monetizes through custom-quoted, engagement-based professional services rather than standardized pricing, with scope (recruitment, retention, compliance, site support) tailored per study. The go-to-market is sales-led and reputation-driven, targeting enterprise pharma, CRO, and site buyers through direct outreach and industry referrals. The disclosed corporate footprint is small (1-10 employees), with two named executives — CTO Doug Jenkins and Geoff Marney, President & Managing Director of International Markets — and a geographic footprint signaled through a US toll-free number and a Canadian (New Brunswick) number.

Name

Patient RM

Legal name

Patient RM

Website

https://patientrm.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Patient RM is a clinical communication services company providing patient recruitment, retention, compliance, and site support to pharmaceutical sponsors, CROs, and investigators via a proprietary HIPAA/PIPEDA-compliant technology platform and multi-language prescreening agents.

Ownership category

akta.pro rank

Product category

Clinical Trial Services

NAICS

Management Consulting Services (54161)

SIC

Services-Health Services (8000)

akta.pro primary industry

Clinical Trial Patient Recruitment & Retention (HLAGACAD)

akta.pro secondary industries

Clinical Trial Monitoring Support (On-site/Remote) (HLAGACAG), Site Data Management Support (EDC/Source/SDV Readiness) (HLAGACAL)

Keywords

• Clinical trial services
• Patient recruitment
• Patient retention
• Clinical communication
• Patient relationship management

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Clinical Communication Services: Patient RM provides patient recruitment, retention, compliance, and site support services to pharmaceutical sponsors, CROs, and investigators. Services are flexible and tailored to fit each study for maximum efficiency and results. The company employs thoroughly trained agents working with proprietary software for data entry, tracking, reporting and data management.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Patient RM provides clinical communication and patient relationship management services for clinical trials, including patient recruitment, retention, compliance, and site support. Services are delivered by trained live agents (including native-language speakers) using a custom-built, HIPAA/PIPEDA-compliant proprietary technology suite for data entry, tracking, reporting, and referral management. The company serves pharmaceutical sponsors, CROs, investigators, subject recruitment firms, and ad agencies on a global basis.

Product overview

Patient RM is a Clinical Communication Center of Excellence offering a unified suite of services and technology for clinical trial patient management. The core Patient RM offering (Patient Relationship Management) encompasses service offerings and a proprietary technology platform. Patient RM Services provides flexible, tailored services for patient recruitment, retention, compliance, and site support using trained agents and proprietary software. The Patient RM Technology Suite is a custom-built, secure software platform that provides data entry, tracking, reporting, and data management capabilities for clinical trials, featuring an easy-to-use portal for communication and referral management. The company also offers international services for multilingual, multi-country patient requirements.

Differentiator

Problem solved

Functional benefit

Brands

• Patient RM: Patient Relationship Management - a suite of service offerings for managing the patient/site relationship across the entire lifecycle of a clinical trial.

Products and services

• Patient RM Services (Patient Relationship Management)
• Patient RM Technology Suite
• International Patient Recruitment Services

Quantifiable outcome

• 99.94% system uptime - considerably higher than industry standards

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• ClinEdge: Provider of patient recruitment, retention, and clinical trial site support services. Closely aligned with Patient RM's full-lifecycle PRM offering for sponsors, CROs, and sites.
• SubjectWell: Patient recruitment service for clinical trials that delivers pre-screened referrals to sites, with coverage across multiple therapeutic areas. Directly comparable to Patient RM's referral generation and prescreening model.
• Trialbee: Patient recruitment and engagement technology platform for clinical trials, offering data-driven enrollment solutions to sponsors and CROs. Closely comparable to Patient RM's tech-enabled recruitment and retention model.
• Antidote: Digital patient recruitment platform that matches patients to clinical trials using structured data and partnerships with patient advocacy groups. Directly comparable to Patient RM's patient recruitment and prescreening focus.

Broad incumbents

• Syneos Health: Biopharmaceutical solutions organization combining CRO services with commercialization, including patient recruitment and engagement capabilities. Comparable in patient recruitment focus but far broader in scope.
• Parexel: Global CRO offering patient recruitment, site management, and clinical operations across all phases. Comparable to Patient RM in providing trial recruitment and retention, but with significantly larger footprint and integrated services.
• IQVIA: World's largest CRO with deep clinical trial patient recruitment, retention, and site support services plus proprietary technology. Highly comparable offering to Patient RM's recruitment/retention services, but operates at vastly larger scale and broader scope.
• ICON plc: Major global CRO providing patient recruitment, site management, and clinical trial services. Directly comparable to Patient RM's CRO-targeted recruitment offering, though at much larger scale.
• Medidata Solutions: Leading eClinical technology platform (Dassault Systèmes) used by sponsors and CROs for clinical trial operations including patient engagement and data capture. Comparable to Patient RM Technology Suite but as part of a much larger enterprise platform.

Emerging players

• Science 37: Decentralized clinical trial technology and operations provider, focused on remote patient engagement and enrollment. Adjacent/emerging peer to Patient RM, addressing the same recruitment and patient relationship challenges through a different delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Patient RM