Patient RM
Patient RM is a clinical communication services company providing patient recruitment, retention, compliance, and site support to pharmaceutical sponsors, CROs, and investigators via a proprietary HIPAA/PIPEDA-compliant technology platform and multi-language prescreening agents.
- Company typePrivate
- Founded2017
- Headquarters—
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Patient RM does
Patient RM is a clinical communication services company that delivers patient recruitment, retention, compliance, and site support across the clinical trial lifecycle. Founded in 2017 and operating internationally, the company serves pharmaceutical sponsors, Contract Research Organizations (CROs), clinical trial investigators, subject recruitment firms, and advertising agencies. The operating premise is that managing the patient relationship end-to-end — from recruitment through final study stage — is the lever for accurate scientific output and sponsor ROI, formalized under the Patient RM (Patient Relationship Management) methodology.
The company runs a custom-built proprietary Patient RM Technology Suite — a secure, cloud-based platform built specifically for clinical trial requirements rather than adapted from general-purpose software. The suite handles data entry, tracking, reporting, and data management, and exposes a portal used by study coordinators to download referrals. It is HIPAA-compliant in the US, PIPEDA-compliant in Canada, ties all reporting into a single source regardless of pre-screening channel, sustains 99.94% uptime, and supports multi-language inbound and outbound patient prescreening via phone and internet across multiple countries and sites. Human agents, described as well-trained and native-speaking, work on top of the platform using consistent scripts.
Patient RM monetizes through custom-quoted, engagement-based professional services rather than standardized pricing, with scope (recruitment, retention, compliance, site support) tailored per study. The go-to-market is sales-led and reputation-driven, targeting enterprise pharma, CRO, and site buyers through direct outreach and industry referrals. The disclosed corporate footprint is small (1-10 employees), with two named executives — CTO Doug Jenkins and Geoff Marney, President & Managing Director of International Markets — and a geographic footprint signaled through a US toll-free number and a Canadian (New Brunswick) number.
Patient RM firmographics
Firmographics- Name
- Patient RM
- Legal name
- Patient RM
- Website
- https://patientrm.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Patient RM is a clinical communication services company providing patient recruitment, retention, compliance, and site support to pharmaceutical sponsors, CROs, and investigators via a proprietary HIPAA/PIPEDA-compliant technology platform and multi-language prescreening agents.
- Ownership category
- akta.pro rank
Patient RM industry classification
Industry- Product category
- Clinical Trial Services
- NAICS
- Management Consulting Services (54161)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Clinical Trial Patient Recruitment & Retention (HLAGACAD)
- akta.pro secondary industries
- Clinical Trial Monitoring Support (On-site/Remote) (HLAGACAG), Site Data Management Support (EDC/Source/SDV Readiness) (HLAGACAL)
Keywords
Patient RM business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Clinical Communication Services: Patient RM provides patient recruitment, retention, compliance, and site support services to pharmaceutical sponsors, CROs, and investigators. Services are flexible and tailored to fit each study for maximum efficiency and results. The company employs thoroughly trained agents working with proprietary software for data entry, tracking, reporting and data management.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels2 records
Patient RM product offering
Product offeringCore offering
Patient RM provides clinical communication and patient relationship management services for clinical trials, including patient recruitment, retention, compliance, and site support. Services are delivered by trained live agents (including native-language speakers) using a custom-built, HIPAA/PIPEDA-compliant proprietary technology suite for data entry, tracking, reporting, and referral management. The company serves pharmaceutical sponsors, CROs, investigators, subject recruitment firms, and ad agencies on a global basis.
Product overview
Patient RM is a Clinical Communication Center of Excellence offering a unified suite of services and technology for clinical trial patient management. The core Patient RM offering (Patient Relationship Management) encompasses service offerings and a proprietary technology platform. Patient RM Services provides flexible, tailored services for patient recruitment, retention, compliance, and site support using trained agents and proprietary software. The Patient RM Technology Suite is a custom-built, secure software platform that provides data entry, tracking, reporting, and data management capabilities for clinical trials, featuring an easy-to-use portal for communication and referral management. The company also offers international services for multilingual, multi-country patient requirements.
Differentiator
Problem solved
Functional benefit
Brands
- Patient RM: Patient Relationship Management - a suite of service offerings for managing the patient/site relationship across the entire lifecycle of a clinical trial.
Products and services
- Patient RM Services (Patient Relationship Management)
- Patient RM Technology Suite
- International Patient Recruitment Services
Quantifiable outcome
- 99.94% system uptime - considerably higher than industry standards
Companies that use Patient RM
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles4 records
Patient RM technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Patient RM partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights4 records
Patient RM competitors and assessment
Company assessmentDirect peers
- ClinEdge: Provider of patient recruitment, retention, and clinical trial site support services. Closely aligned with Patient RM's full-lifecycle PRM offering for sponsors, CROs, and sites.
- SubjectWell: Patient recruitment service for clinical trials that delivers pre-screened referrals to sites, with coverage across multiple therapeutic areas. Directly comparable to Patient RM's referral generation and prescreening model.
- Trialbee: Patient recruitment and engagement technology platform for clinical trials, offering data-driven enrollment solutions to sponsors and CROs. Closely comparable to Patient RM's tech-enabled recruitment and retention model.
- Antidote: Digital patient recruitment platform that matches patients to clinical trials using structured data and partnerships with patient advocacy groups. Directly comparable to Patient RM's patient recruitment and prescreening focus.
Broad incumbents
- Syneos Health: Biopharmaceutical solutions organization combining CRO services with commercialization, including patient recruitment and engagement capabilities. Comparable in patient recruitment focus but far broader in scope.
- Parexel: Global CRO offering patient recruitment, site management, and clinical operations across all phases. Comparable to Patient RM in providing trial recruitment and retention, but with significantly larger footprint and integrated services.
- IQVIA: World's largest CRO with deep clinical trial patient recruitment, retention, and site support services plus proprietary technology. Highly comparable offering to Patient RM's recruitment/retention services, but operates at vastly larger scale and broader scope.
- ICON plc: Major global CRO providing patient recruitment, site management, and clinical trial services. Directly comparable to Patient RM's CRO-targeted recruitment offering, though at much larger scale.
- Medidata Solutions: Leading eClinical technology platform (Dassault Systèmes) used by sponsors and CROs for clinical trial operations including patient engagement and data capture. Comparable to Patient RM Technology Suite but as part of a much larger enterprise platform.
Emerging players
- Science 37: Decentralized clinical trial technology and operations provider, focused on remote patient engagement and enrollment. Adjacent/emerging peer to Patient RM, addressing the same recruitment and patient relationship challenges through a different delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Patient RM compliance and trust
Trust signalCompliance2 records
Patient RM financial estimates
Financial estimateRevenue estimate
Valuation estimate
Patient RM leadership team
Management profileNumber of profiles
Profiles2 records
Patient RM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Patient RM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Patient RM
What does Patient RM do?
Patient RM provides clinical communication and patient relationship management services for clinical trials, including patient recruitment, retention, compliance, and site support. Services are delivered by trained live agents (including native-language speakers) using a custom-built, HIPAA/PIPEDA-compliant proprietary technology suite for data entry, tracking, reporting, and referral management. The company serves pharmaceutical sponsors, CROs, investigators, subject recruitment firms, and ad agencies on a global basis.
Is Patient RM a public or private company?
Patient RM is a private company. It is classified as unknown and is currently operating.
When was Patient RM founded?
Patient RM was founded in 2017. It employs 1 to 10 people.
How does Patient RM make money?
One revenue line is on record: clinical Communication Services.
Who are Patient RM's main competitors?
Direct peers on record are ClinEdge, SubjectWell, Trialbee and Antidote. Broad incumbents are Syneos Health, Parexel, IQVIA, ICON plc and Medidata Solutions. Science 37 is listed as an emerging player.
Does Patient RM have an API?
No public API is recorded for Patient RM.
What industry is Patient RM in?
Patient RM's product category is Clinical Trial Services. Its primary akta.pro industry code is HLAGACAD, Clinical Trial Patient Recruitment & Retention, with a secondary code of HLAGACAG, Clinical Trial Monitoring Support (On-site/Remote). Its NAICS code is 54161 and its SIC code is 8000.