Horizon Contact Centers
Horizon Contact Centers is a Nairobi-based international contact center and BPO company founded in 2008, positioning itself as East and Central Africa's first state-of-the-art outsourcing operation serving enterprise clients with 251-500 employees.
- Company typePrivate
- Founded2008
- HeadquartersNairobi, Kenya
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Horizon Contact Centers does
Horizon Contact Centers is a business process outsourcing (BPO) and international contact center company headquartered in Nairobi, Kenya. Founded in 2008, the company positions itself as the first state-of-the-art international contact center in East and Central Africa, serving clients that require outsourced customer experience, voice support, and back-office operations from an African delivery location. The company operates with a headcount of 251-500 employees, placing it in the mid-sized bracket for the regional BPO market.
The company's revenue model is consistent with industry-standard BPO economics: per-seat, per-hour, or per-FTE pricing under multi-year enterprise contracts with offshore or nearshore clients in North America, Europe, and the Middle East. Detailed pricing structures, named client engagements, technology stack, certifications, and partnership arrangements are not disclosed in the available data set. The company does not appear to publish funding history, executive profiles, or product roadmaps.
At the time of data extraction, the company's primary website (horizoncontactcenters.com) returned only a loading/verification page, preventing verification of active service offerings, operational geographies, compliance certifications, and current operating status. As a result, the analysis is constrained to the firmographic profile and the company's self-stated market positioning, with no recent strategic moves, product launches, leadership changes, or funding events documented in the source material.
Horizon Contact Centers firmographics
Firmographics- Name
- Horizon Contact Centers
- Website
- https://horizoncontactcenters.com
- Company type
- Private
- Founded year
- 2008
- Headcount range
- 51–100 employees
- Short description
- Horizon Contact Centers is a Nairobi-based international contact center and BPO company founded in 2008, positioning itself as East and Central Africa's first state-of-the-art outsourcing operation serving enterprise clients with 251-500 employees.
- Ownership category
- akta.pro rank
Horizon Contact Centers industry classification
Industry- Product category
- Contact Center & BPO Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- akta.pro industry
- General Customer Service & Contact Center OperationsBusiness & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)General Customer Service (Order/Account/Inquiries)Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)Multilingual & Global Shared-Service Contact CentersBusiness & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
Keywords
Where Horizon Contact Centers is headquartered
LocationHeadquarters
- HQ city
- Nairobi
- HQ country
- Kenya
- HQ region
- Africa
Markets served
Horizon Contact Centers business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Horizon Contact Centers product offering
Product offeringCore offering
Horizon Contact Centers operates an international contact center and business process outsourcing (BPO) operation based in Nairobi, Kenya. It provides outsourced customer interaction, support, and back-office processing services to client companies, with positioning as the first state-of-the-art international contact center in East and Central Africa.
Differentiator
Problem solved
Functional benefit
Products and services
- International Contact Center Services Outsourced inbound and outbound customer interaction handling for business clients, delivered from a Nairobi-based contact center with 251–500 employees.
- Business Process Outsourcing (BPO) Outsourced back-office and business process work delivered to client organizations from the Nairobi operations, alongside the contact center service.
Companies that use Horizon Contact Centers
Customer profileIdeal customer profiles1 record
Horizon Contact Centers technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Horizon Contact Centers competitors and assessment
Company assessmentDirect peers
- Teleperformance: Largest global outsourced customer experience and contact center operator with significant African presence. Directly comparable to Horizon as a multi-shore BPO serving international clients with voice and omnichannel customer support.
- Concentrix: Global CX/BPO operator with African delivery sites. Highly comparable to Horizon in business model (international client delivery, voice and digital customer support) and target customer base (US/UK enterp
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights5 records
Customer concentration
Horizon Contact Centers financial estimates
Financial estimateRevenue estimate
Valuation estimate
Horizon Contact Centers leadership team
Management profileNumber of profiles
Horizon Contact Centers funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Horizon Contact Centers M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Horizon Contact Centers
What does Horizon Contact Centers do?
Horizon Contact Centers operates an international contact center and business process outsourcing (BPO) operation based in Nairobi, Kenya. It provides outsourced customer interaction, support, and back-office processing services to client companies, with positioning as the first state-of-the-art international contact center in East and Central Africa.
When was Horizon Contact Centers founded?
Horizon Contact Centers was founded in 2008. It employs 51 to 100 people.
Where is Horizon Contact Centers based?
Horizon Contact Centers is headquartered in Nairobi, Kenya, in the Africa region.
Who are Horizon Contact Centers's main competitors?
Direct peers on record are Teleperformance and Concentrix.
Does Horizon Contact Centers have an API?
No public API is recorded for Horizon Contact Centers.
What industry is Horizon Contact Centers in?
Horizon Contact Centers's product category is Contact Center & BPO Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142.