QuickScripts
QuickScripts, a UK-based software vendor and trading name of Ctalk Limited, provides a drag-and-drop, browser-based call scripting platform that integrates with CRM, telephony, and dialler systems for UK enterprises and mid-market contact centres.
- Company typePrivate
- Founded-
- HeadquartersStafford, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What QuickScripts does
QuickScripts is a UK-based software vendor that delivers a workflow-based call scripting platform for organisations operating inbound or outbound contact centres. The product enables managers to build and deploy call scripts through a drag-and-drop interface, while agents execute guided, dynamic scripts via a web browser with no client-side installation required. Core capabilities include configurable agent views that integrate with CRM screens, manager-side script authoring and template management, real-time and historical agent analysis, and full regular-expression-based field validation to enforce data capture accuracy.
Underlying architecture runs on a single Windows Server with SQL Server 2008 or later (including SQL Express), supporting on-premise self-hosting for cost-sensitive buyers and a fully managed hosted option for those that prefer zero-infrastructure deployment. The platform integrates with CRM systems via direct database and web-service lookups, with telephony platforms to trigger scripts on incoming calls, and with outbound diallers to surface campaign-specific scripts — positioning QuickScripts as an orchestration layer that sits on top of existing contact centre stacks rather than replacing them.
The company monetises through concurrent-user subscription licences priced between £38 and £65 per user per month depending on tier (Bronze/Silver/Gold) and deployment mode, with separate on-premise and hosted pricing, plus maintenance and support contracts. Go-to-market combines UK-focused inside sales (0800 number, email) with a self-serve 30-day free trial portal that includes training, and the product is targeted primarily at UK enterprises and mid-market companies with call centre operations across sales, customer service, and collections use cases. QuickScripts operates as a trading name of Ctalk Limited, a private limited company registered in England and Wales headquartered in Stafford, with 11–50 employees and no disclosed external funding.
QuickScripts firmographics
Firmographics- Name
- QuickScripts
- Legal name
- Ctalk Limited
- Website
- https://quickscripts.co.uk
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- QuickScripts, a UK-based software vendor and trading name of Ctalk Limited, provides a drag-and-drop, browser-based call scripting platform that integrates with CRM, telephony, and dialler systems for UK enterprises and mid-market contact centres.
- Ownership category
- akta.pro rank
QuickScripts industry classification
Industry- Product category
- Call Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
- akta.pro secondary industries
- Process & Case Management Low-Code Platforms (HDAEAKAE), Enterprise Application UX, Portals & Low-Code Extensions (BPAEAGAM)
Keywords
Where QuickScripts is headquartered
LocationHeadquarters
- HQ city
- Stafford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
QuickScripts business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Concurrent User Licensing: All licences are based on concurrent users actively using the system at any one time, allowing organisations to pay only for the number of simultaneous users needed rather than total seats. This model accommodates seasonal peaks and troughs with flexible license adjustment. Licences are available on-premise (self-hosted on Windows Server with SQL Server) or as a hosted solution.
- Maintenance and Support Contracts: Tiered support packages (Bronze, Silver, Gold) offering different response times, resolution times, and support hours. Higher tiers provide faster response (20 minutes vs 12 hours) and 24/7 support vs business hours. Support includes dedicated account manager and 24/7 UK-based technical support.
- Volume and Term Discounts: Volume discounts for concurrent users (5-25% based on user count) and pre-paid term discounts for 12, 24, or 36 month commitments. Discounts can be combined for up to 45% total savings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Bronze tier - Basic support with 12-hour response time and 7-day resolution during business hours |
| Subscription | Monthly | Silver tier - Enhanced support with 60-minute response and 72-hour resolution during extended hours |
| Subscription | Monthly | Gold tier - Premium 24/7 support with 20-minute response and 4-hour resolution SLA |
| Subscription | Multi-year contract | Volume Discounts - Tiered discounts based on concurrent user count |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
QuickScripts product offering
Product offeringCore offering
QuickScripts provides a drag-and-drop, workflow-based call scripting platform that enables organisations to design, manage, and deploy call scripts for customer service, sales, and support operations. The platform features agent views with visual call guides, manager views for script creation, dynamic engagement capabilities, field validation, and integrates with CRM systems, telephony platforms, and outbound diallers. It is available as an on-premise (Windows Server with SQL Server) or fully hosted deployment, sold on concurrent user licences with tiered support packages.
Product overview
QuickScripts is a single, unified call scripting platform designed to help businesses manage call workflows through a drag-and-drop interface. The product consists of the core QuickScripts platform, which includes three integrated views: the Agent View for visual call guides and CRM integration, the Manager View for script creation and workflow management, and the Analysis module for real-time script performance monitoring. The platform is offered in both on-premise and hosted deployment options across three pricing tiers (Bronze, Silver, Gold) differentiated by support levels. All tiers include the same core functionality including dynamic scripting, field validation, customisable forms, and integrations with CRM systems, telephony platforms, and outbound diallers.
Differentiator
Problem solved
Functional benefit
Products and services
- QuickScripts Call Scripting Platform A drag-and-drop, workflow-based call scripting platform for UK-based enterprises and mid-market call centres, contact centres, and sales teams. Provides agent views with visual call guides, manager views for script creation, dynamic customer engagement, field validation with regular expressions, and integrations with CRM systems, telephony platforms, and outbound diallers. Available as on-premise (Windows Server with SQL Server 2008 or later, including SQL Express) or hosted deployment.
Quantifiable outcome
- Reduced Average Handling Time through streamlined call scripts
- +3 more outcomes
Companies that use QuickScripts
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
QuickScripts technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature9 records
QuickScripts partnerships and signals
Strategic signalScale indicators2 records
Recent moves1 record
Expansion highlights3 records
QuickScripts competitors and assessment
Company assessmentBroad incumbents
- Genesys: Global CCaaS leader offering Genesys Cloud CX with native agent guidance, dynamic scripting, and CRM integrations across voice and digital channels. Comparable as an end-to-end contact center suite that competes with QuickScripts at the agent-scripting layer, often bundled.
- Five9: Cloud CCaaS provider with built-in agent desktop scripting, workflow automation, and CRM/telephony integrations. Comparable because it addresses the same call-center scripting and agent-guidance use cases as QuickScripts, typically as part of a broader cloud suite.
- 8x8: Global cloud communications and CCaaS vendor with agent scripts, CRM integrations, and omnichannel routing. Comparable as an incumbent offering bundled agent-guidance and scripting functionality that competes with QuickScripts' standalone approach.
- NICE (CXone): Enterprise contact center suite from NICE with CXone providing agent scripting, workflow automation, and compliance tooling. Comparable because it addresses the same dynamic scripting and compliance use cases as QuickScripts, but at enterprise scale with adjacent workforce optimization.
- Talkdesk: Cloud contact center platform offering agent scripting, AI-assisted workflows, and CRM integrations. Comparable because it competes for the same agent-guidance and dynamic-scripting buyer use case, frequently as a single-suite replacement.
- Amazon Connect: AWS cloud contact center service offering contact flows (visual scripting), CRM/lex integrations, and pay-per-use economics. Comparable as a visual, no-code scripting competitor, especially for cloud-first UK enterprises standardising on AWS.
Direct peers
- Content Guru: UK-based cloud contact center provider (storm cloud platform) serving enterprise and public-sector customers with scripting, workflow, and CRM integrations. Direct peer because of UK-centric footprint and overlapping agent-guidance and CRM-integration capabilities.
- NewVoiceMedia (Vonage Contact Center): Originally a UK-headquartered cloud contact center (now part of Vonage) offering agent scripting, CRM integrations, and telephony workflows. Directly comparable on geography and core functionality — both serve UK mid-market and enterprise call centers with cloud/on-prem scripting layers.
Emerging players
- Zoho CRM / Zoho Desk: Suite of CRM and help-desk products with telephony integrations and built-in scripting/automation capabilities for SMB and mid-market call centers. Comparable for the same agent-guidance and call-scripting use case at the lower end of QuickScripts' market.
Others
- Twilio: Cloud communications platform exposing programmable voice/SMS and Flex (contact center) with scripting and CRM hooks. Comparable because customers can build agent-guidance flows directly on Twilio, representing a build-versus-buy alternative to QuickScripts.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
QuickScripts social profiles
Digital presenceQuickScripts financial estimates
Financial estimateRevenue estimate
Valuation estimate
QuickScripts leadership team
Management profileNumber of profiles
QuickScripts funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QuickScripts M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QuickScripts
What does QuickScripts do?
QuickScripts provides a drag-and-drop, workflow-based call scripting platform that enables organisations to design, manage, and deploy call scripts for customer service, sales, and support operations. The platform features agent views with visual call guides, manager views for script creation, dynamic engagement capabilities, field validation, and integrates with CRM systems, telephony platforms, and outbound diallers. It is available as an on-premise (Windows Server with SQL Server) or fully hosted deployment, sold on concurrent user licences with tiered support packages.
Is QuickScripts a public or private company?
QuickScripts is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was QuickScripts founded?
QuickScripts was founded in -1. It employs 11 to 50 people.
Where is QuickScripts based?
QuickScripts is headquartered in Stafford, United Kingdom, in the Europe region.
How does QuickScripts make money?
Three revenue lines are on record. Concurrent User Licensing is the primary driver. The others are maintenance and Support Contracts and volume and Term Discounts.
Who are QuickScripts's main competitors?
Broad incumbents on record are Genesys, Five9, 8x8, NICE (CXone), Talkdesk and Amazon Connect. Direct peers are Content Guru and NewVoiceMedia (Vonage Contact Center). Zoho CRM / Zoho Desk is listed as an emerging player. Twilio is listed as an others.
Does QuickScripts have an API?
No public API is recorded for QuickScripts.
What industry is QuickScripts in?
QuickScripts's product category is Call Center Software. Its primary akta.pro industry code is EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM), with a secondary code of HDAEAKAE, Process & Case Management Low-Code Platforms. Its NAICS code is 51821 and its SIC code is 7372.