What Vcc Live Hungary does

VCC Live Hungary Kft. is a cloud-based contact center software provider operating as a subsidiary of VCC Live Group Zrt., a Hungarian holding company headquartered in Budapest at Balatoni út 2/A. Founded in 2015 as the operating entity and with 20+ years of continuous platform operation, the company delivers an omnichannel contact-center-as-a-service (CCaaS) platform that unifies voice, SMS, email, live chat, instant messaging apps, and social media channels into a single browser-accessible workspace, anchored by the VCC Live 360 Agent interface that requires no installation.

The platform is modular across Outbound (automatic dialing, predictive dialer, voicemail detection, outbound IVR, over-the-phone payments), Inbound (IVR, automatic call distribution, call scripting, KPI dashboards), and AI & Automation, with deep pre-built integrations into Salesforce, Hubspot, DocuSign, Dialogflow, Zapier, Looker, WhatsApp, and Facebook Messenger. Voice termination services are delivered through a strategic telco partnership with Magyar Telekom Nyrt., bundling telecommunications infrastructure into the SaaS offering. The company holds ISO 27001, ISO 27017, ISO 27018 and SOC 2 Type 2 (April 2025) certifications, positioning it for regulated enterprise workloads.

VCC Live operates an enterprise B2B SaaS go-to-market with a direct sales motion and quote-based annual subscription pricing, supplemented by a usage-based telco revenue stream. Multi-language sales and customer service teams cover Hungary, the UK, Germany, Poland, Romania, and the USA. The customer base spans BPO (2,000+ hours/month talk time), banking (over 50% efficiency gains), insurance (20% workforce savings), retail (92% SLA adherence, e.g., Decathlon), consumer lending (30% more calls handled, e.g., 4finance), healthcare (e.g., Teladoc Hungary), and other sectors, with documented enterprise customers including Decathlon, tbi bank, SYKES, Huawei, Waberer's, 4finance, Teladoc Hungary, and Looker (Data Studio).

Name

Vcc Live Hungary

Legal name

VCC Live Hungary Kft.

Website

https://virtual-call-center.hu

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

VCC Live Hungary Kft. provides cloud-based omnichannel contact center software for enterprise customers across BPO, banking, insurance, retail, healthcare, and consumer lending. The platform unifies voice, SMS, email, chat, messaging, and social media with AI-powered automation and integrated telco services.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Cloud contact center
• Omnichannel customer engagement
• Call center software
• AI-powered automation
• Telephony services

Headquarters

HQ city

Budapest

HQ country

Hungary

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Contact Center Software Subscription: SaaS subscription model for cloud-based call center software with tiered packages. Revenue generated from per-seat or usage-based pricing for the VCC Live platform including omnichannel, inbound, outbound, and AI automation capabilities.
2. Telecommunications Services: Voice termination and call routing services. Pricing for fixed-line call termination from EU/EEA directions at 0.2687 Ft/min (from January 2024), other directions at 12 Ft/min. Service provided through partner Magyar Telekom Nyrt.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels13 records

Core offering

VCC Live provides a cloud-based omnichannel contact center software platform sold as a SaaS subscription to enterprise and mid-market customers. The platform unifies voice, SMS, email, live chat, instant messaging apps, and social media channels, and includes modules for inbound routing (IVR, ACD, scripting, KPI dashboards), outbound campaigns (predictive/auto dialer, voicemail detection, outbound IVR, over-the-phone payments), AI and automation, and a browser-based agent interface.

Product overview

VCC Live is a cloud-based omnichannel contact center platform providing a unified solution with modular components. The core platform includes Call Center Software with integrated Omnichannel capabilities supporting voice, SMS, email, live chat, instant messaging apps, and social media. Additional modules include Outbound (with automatic dialing, predictive dialer, voicemail detection, and outbound IVR), Inbound (with IVR, ACD, scripting, and dashboards), and AI & Automation tools. VCC Live 360 Agent provides a browser-based interface requiring no installation. The platform serves industries including BPO, retail, banking, insurance, consumer lending, and healthcare, with solutions for sales teams, customer service, and debt collection.

Differentiator

Problem solved

Functional benefit

Products and services

• VCC Live Platform Cloud-based omnichannel contact center platform enabling voice, SMS, email, chat, instant messaging, and social media communication with AI-powered automation, sold as a SaaS subscription to enterprise and mid-market contact centers.
• Call Center Software Core call center software for driving productivity, fueling automation, and delivering exceptional customer experience, combining inbound and outbound telephony capabilities with omnichannel support.
• Omnichannel Enables agents to instantly switch between customer-preferred channels and handle multiple conversations simultaneously across voice, SMS, email, chat, messaging apps, and social media.
• AI and Automation AI and automation tools suite for driving intelligent productivity and efficiency across contact center operations, including intelligent routing and workflow automation.
• Outbound Outbound solution featuring automatic dialing, voicemail detection, outbound IVR, and over-the-phone payments to boost talk time and automate outreach for sales and collections.
• Inbound Inbound solution with IVR systems, automatic call distribution (ACD), call scripting, and KPI dashboards for swift issue resolution.
• VCC Live 360 Agent Browser-based agent interface powered by AI technology that requires no installation; agents can work from anywhere on any device.
• Telco Services (Voice Termination) Telecommunications services including voice termination services for call center operations, delivered in partnership with Magyar Telekom, with usage-based pricing per minute.

Quantifiable outcome

• 92% of calls handled within SLA for customer service operations
• +5 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability5 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core.

• Magyar Telekom Nyrt.coreTechnology or IntegrationStrategic telco partner for voice termination services. The company leverages Magyar Telekom's network infrastructure for fixed-line call termination services, which is a core component of the contact center offering.
• SalesforcecoreTechnology or IntegrationPre-built integration allowing contact center agents to handle calls directly within Salesforce CRM. Enables seamless customer data access and call logging within the Salesforce environment.
• HubspotcoreTechnology or IntegrationCRM integration with Hubspot marketing and sales platform for contact center operations.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vcc_live_brand
• Facebookfacebook.com/vcc.live
• LinkedInlinkedin.com/company/vcc-live
• Instagraminstagram.com/vcc.live

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vcc Live Hungary