What CompuWorks does

CompuWorks is a regional managed IT services provider (MSP) founded in 1987 in Pittsfield, Massachusetts, serving small and mid-sized businesses (5-500 employees) across Massachusetts, New York, and Vermont. Its core offerings include managed IT services (proactive support, monitoring, infrastructure management), end-to-end cybersecurity and compliance (HIPAA, SOC, CMMC), cloud services (Microsoft 365, Azure, AWS migrations), 24x7 help desk, networking and infrastructure projects, and vCIO/IT strategy services. The company historically differentiated through deep regional roots and a high-touch service model built over more than three decades in the Berkshires market, with primary customer segments in nonprofit organizations, manufacturing, professional services firms, and education.

In July 2023, CompuWorks was acquired by Sourcepass, a national managed IT services provider, and now operates as a regional hub within Sourcepass's broader platform. Post-acquisition, the combined entity delivers its services through a unified suite unified by Sourcepass's proprietary Quest® client portal and IT management platform, which provides real-time ticket tracking, project updates, and employee onboarding. The expanded technology stack spans the full Microsoft ecosystem (365, Azure, Teams, SharePoint, Dynamics 365, Power Platform, Copilot), AWS, SIEM, endpoint security, firewall and network monitoring, and vulnerability management. Distribution is via direct enterprise field sales, inside sales for mid-market, and a self-serve Quest portal for SMBs, with nine physical offices across eight states (California, Colorado, Connecticut, Delaware, Georgia, Massachusetts, New York, Virginia) and Sourcepass-level SOC 2 Type II and ISO 27001 certifications.

The business model is a managed services engagement model with quote-based pricing (specifics not publicly disclosed), targeting verticals where local high-touch service plus nationwide back-office capabilities is the value proposition. Customer evidence indicates an SMB-distributed base (nonprofits in Great Barrington, manufacturers in Pittsfield, growing businesses in Albany) with no large anchor logos and 97% reported CSAT across the combined entity. Revenue, headcount growth, and pricing details for CompuWorks standalone are not publicly disclosed.

Name

CompuWorks

Website

https://compuworks.biz

Company type

Private

Founded year

1987

Operating status

Acquired

Headcount range

11–50 employees

Short description

Berkshires-based managed IT services provider (MSP) founded in 1987, serving SMBs across Massachusetts, New York, and Vermont with managed IT, cybersecurity, cloud, and vCIO services; acquired by Sourcepass in July 2023 and now operating as its Pittsfield regional hub.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Onsite/Field IT Support Services (BPAEABAC)

akta.pro secondary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Managed IT services
• IT support
• Network management
• Cybersecurity services
• Cloud services

Headquarters

HQ city

Pittsfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Distribution channels4 records

Marketing channels3 records

Core offering

CompuWorks is a Berkshire-based managed IT services provider (MSP) founded in 1987 in Pittsfield, Massachusetts, delivering IT support and related services to small and mid-sized organizations across Massachusetts, New York, and Vermont. The firm was acquired by Sourcepass in July 2023 and now operates under the Sourcepass brand.

Product overview

CompuWorks, now part of Sourcepass, offered a unified suite of managed IT services. The core offering included managed IT services with proactive support and infrastructure management, cybersecurity and compliance solutions with multi-layer security, cloud services featuring Microsoft 365 and migrations, and a 24x7 help desk. The portfolio was unified through the Quest® platform, a next-generation IT management platform providing full transparency, intelligent automation, and real-time ticket tracking. CompuWorks specialized in serving nonprofits, manufacturing, education, financial services, and professional firms across Massachusetts, New York, and Vermont.

Differentiator

Problem solved

Functional benefit

Named customers3 records

Segments6 records

Ideal customer profiles1 record

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• SourcepassflagshipStrategic or Co-development Partner · 1 July 2023In July 2023, Sourcepass acquired CompuWorks, a well-respected Berkshires-based IT provider founded in Pittsfield in 1987. CompuWorks became part of Sourcepass's regional operations, continuing to serve clients from the Pittsfield office while gaining access to Sourcepass's nationwide network, 24/7 global support team, and expanded service offerings including the Quest platform. This acquisition enabled CompuWorks to offer enterprise-grade IT solutions while maintaining local expertise and community engagement.

Scale indicators5 records

Recent moves4 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CompuWorks