Diakonisches Werk Dortmund und Lünen

What Diakonisches Werk Dortmund und Lünen does

Diakonisches Werk Dortmund und Lünen gGmbH is the Protestant welfare association of the Evangelischer Kirchenkreis Dortmund, structured as a non-profit holding with two wholly-owned subsidiaries (Diakonische Pflege Dortmund gGmbH and Diakonisches Werk Dortmund und Lünen gGmbH – Soziale Dienste) plus a minority stake in Diakonische Altenhilfe Dortmund und Lünen gGmbH. The organization employs approximately 1,021 staff and engages around 550 volunteers across 34 service areas, delivering social services in Dortmund, Lünen, and Selm under the SGB framework.

The portfolio spans six interconnected service verticals: (1) Senioren, Pflege und Hospizdienst (six Diakoniestationen for ambulatory care, two day-care facilities, eight assisted-living locations, dementia shared living, palliative care, and senior groups); (2) Kinder, Jugend und Familie via the Evangelisches Jugendhilfezentrum Johannes Falk; (3) Suchtkranken- und Wohnungslosenhilfe centered on the Wichern-Wohnungslosenzentrum (~2,500 people served annually) plus Lünen housing assistance and Wohn- und Alltagsassistenz; (4) Berufliche Integration with vocational programs and social-retail operations; (5) Migration und Integration via the Willkommen Europa contact point; and (6) Assistenz und Rehabilitation for clients with disabilities or mental illness. Auxiliary offerings include FSJ/BFD voluntary services, donation programs, and the Diakonie Zeitung and Mensch magazine publications.

The revenue model is dominated by public-sector social-service contracts under SGB V, VIII, XI, and XII with the Stadt Dortmund, Stadt Lünen, the LWL, Pflegekassen, Jobcenter, and Jugendamt, supplemented by donations (IBAN DE90 4405 0199 0001 7777 77) and transaction-fee revenue from second-hand shops and vocational integration. Go-to-market is referral-driven via church networks, public social services, and community word-of-mouth, with no proprietary technology platform beyond standard TYPO3, Matomo analytics, and Google Maps integration. Direct client pricing is limited (Seniorengruppen at €40/day; FSJ/BFD volunteer allowance of €438/month) since most services are publicly funded under social law.

Name

Diakonisches Werk Dortmund und Lünen

Legal name

Diakonisches Werk Dortmund und Lünen gGmbH

Website

https://diakoniedortmund.de

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Diakonisches Werk Dortmund und Lünen is a non-profit Protestant welfare organization operating ~1,021 staff across 34 service areas in Dortmund, Lünen, and Selm, delivering publicly funded nursing, hospice, youth, homeless, addiction, disability, and migration services under the German SGB framework.

Ownership category

akta.pro rank

Product category

Social Welfare and Nonprofit Health Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Community Housing Services (62422), Social Assistance (624), Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Social welfare services
• Elderly care nursing
• Homeless assistance
• Youth welfare programs
• Palliative hospice care

Headquarters

HQ city

Dortmund

HQ country

Germany

HQ region

Europe

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Public Social Service Contracts: Core revenue comes from contracts with public social service funders including municipalities (Stadt Dortmund, Stadt Lünen), the Landschaftsverband Westfalen-Lippe (LWL) for housing assistance and disability services, and health and long-term care insurers for nursing/care services. Services are billed through established social law frameworks (SGB XII, SGB XI, SGB VIII, SGB V).
2. Donations and Charitable Contributions: The organization actively solicits donations from the public via its website and dedicated donation projects. Donation account: IBAN DE90 4405 0199 0001 7777 77. Donors can give to general funds or specific projects.
3. Social Retail and Service Sales: Revenue from social economy enterprises including vocational integration programs, second-hand shops (clothing and furniture donations), and services offered through its workforce integration division.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels10 records

Core offering

Diakonisches Werk Dortmund und Lünen delivers a comprehensive portfolio of direct social services across six categories: outpatient and inpatient elderly care (including nursing, day care, assisted living, dementia care, and palliative/hospice services), child and youth welfare (including residential groups and family support), homeless and addiction assistance (shelters, counseling, supported housing), vocational integration, migration/integration counseling, and rehabilitation services for people with disabilities or mental illness. The organization also runs volunteer service programs (FSJ/BFD), accepts donations, and publishes the Diakonie Zeitung and Mensch magazine, with services funded primarily through German social law (SGB) contracts with public bodies and supplemented by charitable contributions.

Product overview

Diakonisches Werk Dortmund und Lünen is a nonprofit social welfare organization affiliated with the Protestant Church (Evangelischer Kirchenkreis Dortmund), providing direct social services rather than a software product. The organization operates as a holding structure with two main subsidiaries: Diakonische Pflege Dortmund gGmbH (elderly care) and Diakonisches Werk Dortmund und Lünen gGmbH – Soziale Dienste (social services), with participation in Diakonische Altenhilfe Dortmund und Lünen gGmbH. The portfolio includes six interconnected service areas: (1) Senioren, Pflege und Hospizdienst covering six Diakoniestationen for outpatient care, two day care facilities, eight assisted living locations, dementia care communities, palliative care, and senior groups; (2) Kinder, Jugend und Familie with the Johannes Falk Youth Welfare Center and various educational supports; (3) Suchtkranken- und Wohnungslosenhilfe including the Wichern homeless center in Dortmund, housing assistance in Lünen, and living/everyday assistance; (4) Berufliche Integration for vocational support; (5) Migration und Integration with the Willkommen Europa contact point; and (6) Assistenz und Rehabilitation for disability services. Additional offerings include volunteer services (FSJ/BFD), donation programs, and publications like the Diakonie Zeitung and Mensch magazine.

Differentiator

Problem solved

Functional benefit

Brands

• Diakonische Pflege Dortmund: A subsidiary of Diakonie Dortmund und Lünen providing ambulatory nursing, day care, service living, dementia shared apartments, senior groups, and palliative care services across Dortmund.

Products and services

• Ambulante Pflege (Diakoniestationen)
• Tagespflege (Day Care)
• Service-Wohnen (Assisted Living)
• Demenz-Wohngemeinschaften (Dementia Care Communities)
• Palliativ-Pflege (Palliative Care)
• Ambulanter Hospizdienst (Outpatient Hospice Service)
• Seniorengruppen (Senior Groups)
• Evangelisches Jugendhilfezentrum Johannes Falk
• Kinder, Jugend und Familie Hilfsangebote
• Wichern-Wohnungslosenzentrum
• Wohnungslosenhilfe Lünen
• Wohn- und Alltagsassistenz (Living and Everyday Assistance)
• Berufliche Integration, Verkauf und Dienstleistung
• Anlaufstelle Willkommen Europa
• Migration und Integration
• Assistenz und Rehabilitation
• Beratung und Hilfe
• Begegnung VorOrt
• Freiwilligendienste (FSJ & BFD)
• Spenden und Spendenprojekte (Donations)

Quantifiable outcome

• Approximately 2,500 homeless people helped annually at Wichern-Wohnungslosenzentrum alone
• +2 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

16 partnerships are on record, tiered core and minor.

• Johanniter-Unfall-Hilfe e.V., Regionalverband Östliches RuhrgebietcoreStrategic or Co-development Partner · 26 May 2026Diakonie Dortmund und Lünen and Johanniter-Unfall-Hilfe entered a cooperation under the motto 'Stark vernetzt: Diakonische Pflege & Johanniter-Hausnotruf'. The partnership combines Diakonie's ambulatory nursing care with Johanniter's 24/7 home emergency response system (Hausnotruf), creating an integrated care network for people living independently at home. Tim Kirchhoff (Diakonische Pflege) and Tobias Gellermann (Johanniter Regionalvorstand) represented the agreement.
• Landschaftsverband Westfalen-Lippe (LWL)coreOthersLWL is the regional authority for social welfare in Westphalia-Lippe. It funds the Wohnungslosenhilfe Lünen and Ambulant Betreutes Wohnen programs under §§ 67 ff SGB XII. LWL approval is required for individual help plan procedures (Hilfeplanverfahren) that enable client access to services.
• CaritasminorStrategic or Co-development PartnerCaritas is a partner in the 'Willkommen Europa' project verbund (alongside Diakonie, dobeq, and Grünbau), which provides multilingual counseling and integration support for EU citizens in Dortmund.
• dobeqminorStrategic or Co-development PartnerPart of the 'Willkommen Europa' project verbund with Caritas, Diakonie, and Grünbau for EU citizen integration services.
• GrünbauminorStrategic or Co-development PartnerPart of the 'Willkommen Europa' project verbund with Caritas, Diakonie, and dobeq for EU citizen integration services.
• gezeiten - Zentrum für Hospiz-, Palliativ- und Trauerbegleitung DortmundcoreStrategic or Co-development PartnerDiakonie's Palliative Care team partners with Ambulanter Hospizdienst des Diakonischen Werkes and Hospiz Am Ostpark to form 'gezeiten', the center for hospice, palliative care, and grief counseling in Dortmund.
• Palliativ- und Hospiznetz DortmundminorStrategic or Co-development PartnerDiakonie's palliative care service is a partner in the Palliativ- und Hospiznetz Dortmund network, coordinating hospice and palliative care services across the city.
• Hospiz Am OstparkminorStrategic or Co-development PartnerPartner in the 'gezeiten' joint hospice and palliative care initiative alongside Diakonie's palliative team and the Ambulanter Hospizdienst.
• Verein 'Aufsuchende medizinische Hilfen für wohnungslose Menschen in Dortmund e.V.'minorStrategic or Co-development PartnerThis association supports the mobile medical outreach service for homeless people through donations, fundraising, and membership fees.
• Gesundheitsamt der Stadt DortmundminorStrategic or Co-development PartnerThe city health office provides a doctor who works alongside Diakonie nursing staff in the mobile medical outreach (aufsuchende medizinische Hilfen) for homeless people at the Wichern-Wohnungslosenzentrum.
• Johanniter-Unfall-Hilfe (national)coreStrategic or Co-development PartnerThe Johanniter-Unfall-Hilfe is one of Germany's largest aid organizations, active in Dortmund with Kitas, rescue services, fire safety training, a care quarter (ambulatory care, shared living, and day care in Kirchhörde), and the Hausnotruf service.
• Verein 'Dach über dem Kopf e.V.'minorOthersFunder and supporter of the renovated day shelter (Tagesaufenthalt) for homeless people at St.-Georg-Gemeindezentrum in Lünen.
• Bürger- und Kulturstiftung der Sparkasse an der LippeminorOthersDonor supporting the renovation of the Tagesaufenthalt (day shelter) space for homeless people in Lünen.
• Diakonie Rheinland-Westfalen-Lippe (Diakonie RWL)coreStrategic or Co-development PartnerDiakonie Dortmund und Lünen is a member of Diakonie Rheinland-Westfalen-Lippe, the umbrella welfare federation (Spitzenverband) for Protestant welfare organizations in the region.
• Diakonie DeutschlandcoreStrategic or Co-development PartnerThe national Protestant welfare federation. President Rüdiger Schuch attended the AG Großstadtdiakonie meeting in Dortmund. Diakonie Deutschland confers the Kronenkreuz award.
• Begegnung VorOrt networkminorStrategic or Co-development PartnerA joint project of welfare associations (Wohlfahrtsverbände) in Dortmund, funded by the city, to promote senior community engagement across city districts.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Others

• Landschaftsverband Westfalen-Lippe (LWL): Regional public authority that funds Diakonie's Wohnungslosenhilfe Lünen and Ambulant Betreutes Wohnen programs under §§ 67 ff SGB XII — acts as both funder and regulator through Hilfeplanverfahren approvals.
• Verein 'Dach über dem Kopf e.V.': Local advocacy and funding association that financially supported Diakonie's renovated Tagesaufenthalt day shelter in Lünen — adjacent civil-society funder in the homelessness space.

Direct peers

• AWO Unterbezirk Dortmund: Workers' welfare association operating senior care, youth services, migration counseling, and family support in the same Dortmund market — directly competing for public contracts and referrals.
• Caritasverband Dortmund e.V. Catholic welfare counterpart operating in the same Dortmund geography with overlapping services (senior care, homelessness, migration, youth welfare). The two organizations also co-operate in the 'Willkommen Europa' project verbund for EU-migrant integration.
• Deutsches Rotes Kreuz (DRK) Kreisverband Dortmund: German Red Cross local chapter operating overlapping services including ambulatory care, youth welfare, and emergency social support across the Dortmund region.
• Caritasverband für die Stadt Lünen e.V. Catholic welfare provider serving the same Lünen market where Diakonie's Wohnungslosenhilfe and expanded men's overnight shelter operate — competes for municipal contracts and referrals in the secondary geography.

Broad incumbents

• Diakonie Deutschland: National Protestant welfare federation and conferrer of the Kronenkreuz award. Sets advocacy positions and best-practice standards applied across member organizations including Diakonie Dortmund und Lünen.
• Sozialwerk der Evangelischen Kirche Deutschland: Wider network of Protestant-affiliated social service providers offering comparable seniors, youth, and disability services across Germany — analogous structure and funding model.
• Diakonie Rheinland-Westfalen-Lippe: Regional Spitzenverband (umbrella federation) of which Diakonisches Werk Dortmund und Lünen is a member. Operates broadly across welfare policy, advocacy, and member services throughout the RWL region.
• Johanniter-Unfall-Hilfe e.V., Regionalverband Östliches Ruhrgebiet: Major German aid organization with overlapping ambulatory care and now a formal cooperation partner of Diakonie Dortmund und Lünen for Hausnotruf-integrated senior care — operates Kitas, rescue services, and a care quarter in Kirchhörde.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/diakoniedortmund
• Facebookfacebook.com/diakoniedortmund
• Instagraminstagram.com/diakoniedo
• Xx.com/diakoniedo
• LinkedInlinkedin.com/company/diakonie-dortmund

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonisches Werk Dortmund und Lünen