Mind in Harrow

What Mind in Harrow does

Mind in Harrow is a UK-registered charity (Charity Number 1067480) founded in 1969 that delivers mental health services to adults and young people in the London Borough of Harrow. Its service portfolio comprises the Mental Health Information Helpline (phone/email), a LiveChat service built on the Tidio platform, an online Mental Health Directory powered by e-directories ltd, the NHS/Council-commissioned HUG Forum (Harrow User Group) acting as the authoritative service-user voice, the culturally specific Somali Hayaan Project and Diya South Asian Peer Support Group, the Stepping Stones community classes programme, and a weekly Men's Group. The organisation also runs a Young Persons service via HeadsUp. Technology use is light: Tidio for chat and e-directories ltd for directory listings, with no proprietary AI or ML components disclosed.

The organisation is funded through three streams: voluntary donations, organised fundraising activities (skydiving, running, cycling, trekking, charity shop proceeds), and commissioned services — primarily the NHS/Harrow Council-commissioned HUG Forum. All services are provided free of charge to eligible Harrow residents, with the only user fee being a £10 refundable deposit for the Stepping Stones yoga course (refunded on 80% attendance). Distribution is omnichannel but low-tech: phone, in-person groups at community venues (Harrow Baptist Church, Wealdstone Library, Harrow Arts Centre), online chat, and a website with events calendar.

The organisation is currently expanding its reach into Brent as part of the Mind in North West London initiative, while deepening its commissioned role in the NHS/Harrow Council Section 75 Task Group on community mental health social care. With 11-50 employees, 800+ volunteer hours annually, 400+ HUG Forum members, and reported outcome metrics of 79% improvement in young people's coping strategies, 85% of employees feeling more confident supporting mental health, and a 92% recommendation rate, Mind in Harrow operates as a small but established local charity whose strategic direction is defined by geographic expansion into adjacent North West London boroughs and deeper embedding in statutory mental health commissioning.

Name

Mind in Harrow

Legal name

Mind in Harrow

Website

https://mindinharrow.org.uk

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

11–50 employees

Short description

Mind in Harrow is a Harrow-based UK mental health charity, founded 1969, providing free helpline, live chat, peer support groups, and culturally specific services to local adults and young people, funded by donations, fundraising, and NHS/Council commissioning.

Ownership category

akta.pro rank

Product category

Community Mental Health Support Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

General Mental Health Therapy Platforms (Talk Therapy) (HLALAEAA)

akta.pro secondary industry

Mind-Body Wellness Coaching (Holistic/Integrative) (HSADAGAG)

Keywords

• Mental health services
• Peer support groups
• Mental health helpline
• Community mental health
• Mental health charity

Headquarters

HQ city

Harrow

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations: Voluntary donations from individuals, organisations, and supporters to fund life-saving mental health work in Harrow community.
2. Fundraising: Organised fundraising activities including skydiving, running, cycling, trekking events, and charity shop proceeds.
3. Commissioned Services: Services commissioned by NHS and Harrow Council, such as the HUG Forum for user involvement and co-production in mental health.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Mind in Harrow is a registered charity that delivers free, confidential mental health support services to residents of the London Borough of Harrow (with expansion into Brent). Its core offerings include a telephone and email information helpline, a Tidio-powered LiveChat service, an online mental health information directory, culturally specific peer support groups (Somali Hayaan Project and South Asian Diya Group), community classes such as Stepping Stones yoga, a weekly Men's Group, and the HUG Forum which represents mental health service users with NHS and Harrow Council.

Product overview

Mind in Harrow is a mental health charity offering a coordinated portfolio of services for adults and young people in Harrow and surrounding areas. The organization provides direct support through its Mental Health Information Helpline and Live Chat Service, complemented by culturally specific programs including the Somali Hayaan Project and Diya Peer Support Group for South Asian communities. Additional services include Stepping Stones community classes, Men's Group, and the Harrow User Group (HUG) forum for service user advocacy. The Harrow Mental Health Directory serves as a comprehensive online resource connecting residents with local mental health organizations and services.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 79% of young people have improved mental health coping strategies
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• NHScoreStrategic or Co-development PartnerNHS commissions HUG Forum for user involvement and co-production in mental health. HUG has over 15 trained User Representatives participating in NHS and Social Care service planning and review. Currently involved in 'Section 75 Task Group' with NHS and Harrow Council.
• Harrow CouncilcoreStrategic or Co-development PartnerHarrow Council co-commissions HUG Forum alongside NHS for mental health service user voice. Currently participating in 'Section 75 Task Group' focusing on transfer of responsibilities for community-based mental health social care support.
• Young Harrow FoundationminorGTM or Marketing PartnerPartnership for directing children and young people to appropriate mental health services through Young Harrow Foundation's network.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• YoungMinds: YoungMinds is a UK charity focused on children and young people's mental health, and Mind in Harrow's HeadsUp programme and Young Persons services serve an overlapping demographic. Both provide information, signposting, and youth-specific support services.
• CALM (Campaign Against Living Miserably): CALM focuses specifically on male mental health and provides a helpline and online support services, overlapping with Mind in Harrow's Men's Group and helpline services. Both target stigma reduction in male mental health and provide free, accessible support.
• Together for Mental Wellbeing: Together for Mental Wellbeing is a UK charity providing community mental health services, peer support, and advocacy. Both organizations focus on local service delivery and engagement with NHS and local authority commissioners, with similar service portfolios.
• Mind in Brent: Mind in Brent is a neighbouring local Mind charity and the explicit expansion target for Mind in Harrow's Mind in North West London initiative. Both deliver community-based mental health services, helplines, peer support groups, and culturally specific programming in their respective boroughs.

Broad incumbents

• Mind (National): Mind in Harrow is a federated local Mind charity affiliated with the national Mind network. Mind provides the same brand, mission, and broad mental health services across England and Wales, but operates at a national scale with significantly larger resources and visibility.
• Samaritans: Samaritans operates a national emotional support helpline for people in distress, comparable to Mind in Harrow's Mental Health Information Helpline. Both provide free, confidential support via phone and online channels in the UK but Samaritans operates at vastly greater scale.
• Mental Health Foundation: The Mental Health Foundation is a UK-wide charity focused on mental health prevention, research, and public education. Mind in Harrow's campaigning and awareness raising functions overlap with the Foundation's mission, though the Foundation operates at a national policy level.
• Rethink Mental Illness: Rethink Mental Illness is a national UK charity providing community mental health services, peer support, advocacy, and information, similar to Mind in Harrow's offering. It operates a federated network of local groups and competes for the same NHS and local authority commissioning budgets.

Emerging players

• Kooth: Kooth is a UK digital mental health platform commissioned by NHS and local authorities to provide online counselling and wellbeing support for young people. It overlaps with Mind in Harrow's LiveChat service and HeadsUp young persons programme in target demographic and delivery model.
• Hub of Hope: Hub of Hope is a UK mental health database and directory connecting people to local mental health services, paralleling Mind in Harrow's Harrow Mental Health Directory. Both provide factual information and signposting infrastructure for service users.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/MindinHarrow
• Facebookfacebook.com/mindinharrow
• LinkedInlinkedin.com/company/mind-in-harrow
• Instagraminstagram.com/mindinharrow

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mind in Harrow