Mercy Community

What Mercy Community does

Mercy Community is a Queensland-based Catholic non-profit organisation operating across aged care, disability, family and youth, and multicultural community services. The organisation traces its mission to the Sisters of Mercy who arrived in Queensland in the 1870s and now operates three harmonised legal entities — Mercy Community Services SEQ Limited (ABN 51 166 477 318), Mercy Health and Aged Care Central Queensland Limited, and Mercy Community Services North Queensland Limited — consolidated under unified governance from April 2020. Its service portfolio spans residential aged care (Nudgee/Bethesda ~98 residents, Loreto 36-bed facility in Townsville and the upcoming 90-bed Mercy Haven in Rockhampton), home and community care across Brisbane, Moreton Bay and Rockhampton, retirement living (McAuley Place), respite care, and family services including counselling, individual and family support, early years, multicultural support (Cultural Diversity Hub Toowoomba, CAMS, Linking Leaders, Open Doors, Boukra Ahla) and Domestic Violence Systems Coordination (DVSC) in Moreton Bay, alongside supported employment for people with disabilities. Staffing totals between 1,001 and 5,000 employees, with a stated 330+ nurses and 400+ aged care team distributed across Queensland.

Revenue is derived from four streams: government-funded aged care (Commonwealth residential and Home Care Packages accessed via ACAT assessment and My Aged Care), private pay pathways for non-ACAT or faster-access clients, Queensland-Government-identified services for families and young people, and donations/fundraising. Pricing is not publicly disclosed and varies by program; government-funded pathways carry no out-of-pocket expense for eligible individuals. Services are accessed through My Aged Care as the primary government gateway, supplemented by community and hospital referrals, social media, and the mercycommunity.org.au website. Major capital expansion in progress is the $42 million Mercy Haven facility in Rockhampton, backed by $17.8M in federal funding and a $9M capital grant, replacing the existing Bethany Nursing Home with operational opening targeted in 2024–2025. The organisation is led by CEO Fritha Radyk and governed as a Ministry of Mercy Partners; it is not publicly listed, has no disclosed venture or private equity backing, and reports no material M&A activity in the source data.

Name

Mercy Community

Legal name

Mercy Community Services SEQ Limited

Website

https://mercycommunity.org.au

Company type

Private

Founded year

1870

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Mercy Community is a Queensland-based Catholic non-profit delivering residential aged care, home and community care, disability supported employment, and family and multicultural services across Brisbane, Rockhampton, Townsville, Toowoomba and Moreton Bay.

Ownership category

akta.pro rank

Product category

Aged Care and Community Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Other Individual and Family Services (624190)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Residential aged care
• Home and community care
• Aged care Queensland
• Community services non-profit
• Supported disability employment

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government-Funded Aged Care Services: Government-funded residential aged care, home care packages, and community care services through Commonwealth and Queensland Government programs. Services require ACAT assessment for eligibility.
2. Private Pay Services: Fee-for-service options for those not eligible for government funding or seeking faster access without ACAT assessment delays.
3. Donations and Fundraising: Charitable donations and fundraising activities to support service delivery. Donation refund policy exists for errors made within 60 days.
4. Families and Young People Services: Identified Services funded by Queensland Government for families and young people programs including domestic violence coordination, multicultural support, and child protection services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Mercy Community delivers residential aged care, home care, retirement living, and respite services for older Australians, alongside Families and Young People programs including counselling, family support, early years, multicultural services, and Domestic Violence Systems Coordination, plus Supported Employment for people with disabilities. Services operate across Queensland in Brisbane, Moreton Bay, Rockhampton, Townsville and Toowoomba, funded by Commonwealth and Queensland Government programs, private fees, and donations.

Product overview

Mercy Community is a Catholic ministry providing aged care, disability, and community services across Queensland, Australia. The organization operates a multi-service platform delivering Residential Aged Care, Home Care & Community Care, Retirement Living, and Respite Care for older Australians, alongside Families and Young People services including Counselling, Individual and Family Support, Early Years, Multicultural Support (Cultural Diversity Hub), and Domestic Violence Systems Coordination (DVSC). Disability Supports include Supported Employment. Key facilities include Nudgee (Bethesda), Rockhampton (Bethany, McAuley Place, upcoming Mercy Haven), and Townsville (Loreto). The organization serves Brisbane, Moreton Bay, Rockhampton, Townsville, and Toowoomba regions, with programs often delivered in partnership with Commonwealth, State and Local Government departments.

Differentiator

Problem solved

Functional benefit

Brands

• Cultural Diversity Hub Toowoomba: Multicultural programs hub delivering services for refugees and migrant families in Toowoomba and South West Region.
• Community Action for a Multicultural Society (CAMS)
• Linking Leaders
• Open Doors
• Boukra Ahla 'Tomorrow will be better'
• Domestic Violence Systems Coordination (DVSC)
• Mercy Haven
• Bethany

Products and services

• Residential Aged Care Provides 24/7 care for older Australians in home-like environments including specialised dementia support, palliative care, and complex clinical care. Available at Nudgee (Brisbane), Bethany (Rockhampton), and Loreto (Townsville).
• Home Care & Community Care Allows older persons to receive tailored care while living independently at home including social and transport needs, daily tasks, personal care, nursing and clinical care, and health and wellness support.
• Retirement Living Independent living with support services for seniors who want autonomy while having access to care services when needed.
• Respite Care Provides temporary breaks for caregivers, offering overnight, short-term, and longer respite stays in a homely environment. Available via government-funded (ACAT-assessed) or privately-funded options.
• Counselling Provides support for families and individuals facing various situations, helping them navigate challenges and access appropriate resources.
• Individual and Family Support Helps families and young people thrive together through targeted support services addressing various family needs and circumstances.
• Early Years Supports parents and children to learn and develop, providing early intervention and developmental support services.
• Multicultural Support Delivers multicultural programs for refugees and migrant families, including the Cultural Diversity Hub in Toowoomba, Queensland's highest area of regional refugee settlement.
• Domestic Violence Systems Coordination (DVSC) Spearheads an integrated and coordinated response to Domestic Family Violence (DFV) in Moreton Bay, leading sector integration to facilitate a contemporary and adaptive service system.
• Supported Employment Provides employment support and opportunities for people with disabilities, helping them find and maintain meaningful work.
• Leisure and Lifestyle Programs Leisure and lifestyle activities offered across Mercy Community aged care residences including musical entertainment, exercise classes, arts and crafts, and animal-assisted therapy.
• Cultural Diversity Hub Toowoomba Delivers multicultural programs including CAMS, Linking Leaders, Open Doors, and Boukra Ahla for refugees and migrant families in Toowoomba and the South West Region, serving as an advice and information point for families and agencies.

Quantifiable outcome

• Five-star residents' survey results at Loreto Nursing Home, Townsville
• +2 more outcomes

Named customers12 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered minor and core.

• Paynters (Construction)minorOthers · 12 July 2023Australian-owned construction company appointed to build Mercy Haven aged care facility. 60+ years of project delivery experience.
• Queensland Government (Multicultural Affairs)coreStrategic or Co-development PartnerGovernment funding partner for multicultural programs including Community Action for a Multicultural Society (CAMS), Cultural Diversity Hub operations, and Greater Downs Local Level Alliance.
• Australian Government Department of Social ServicescoreStrategic or Co-development PartnerFunding partner for multicultural and settlement programs delivered through Cultural Diversity Hub.
• Toowoomba Regional CouncilminorStrategic or Co-development PartnerRegional stakeholder partnership for delivering multicultural programs and services.
• TAFE South WestminorStrategic or Co-development PartnerEducational institution partnership for training and workforce development in South West Queensland region.
• MDA LtdminorStrategic or Co-development PartnerSettlement services provider partnership for multicultural program delivery.
• Refugee and Immigration Legal ServiceminorStrategic or Co-development PartnerLegal service partnership supporting refugee and migrant clients through Cultural Diversity Hub.
• Brisbane City CouncilminorStrategic or Co-development PartnerMunicipal government partnership for multicultural programs.
• Empire TheatreminorStrategic or Co-development PartnerCultural organisation partnership for community engagement and events.
• HumeRidge ChurchminorStrategic or Co-development PartnerChurch partnership for multicultural community support services.
• East Creek Community CentreminorStrategic or Co-development PartnerCommunity centre partnership for multicultural program delivery.
• Boboto ConnectionsminorStrategic or Co-development PartnerCommunity organisation partnership for multicultural community connections.
• Toowoomba African Multicultural AssociationminorStrategic or Co-development PartnerCommunity association partnership for African multicultural community support.
• Hospitals, Universities, and Training OrganisationscoreStrategic or Co-development PartnerPartnership to provide student placements and employment opportunities in aged care to address nationwide nurse shortage.
• Bluestone TrainingminorStrategic or Co-development PartnerTraining provider for staff Certificate III in Individualised Support. Grace Johnathan trained for qualification while working at Mercy Community.
• Romero CentreminorStrategic or Co-development PartnerReferral partner for PALM scheme workers. Provided food, paperwork assistance, protection visa advice, and work referrals for Grace Johnathan.
• DV ConnectcoreStrategic or Co-development PartnerStatewide domestic violence helpline (1800 811 811) integrated into DVSC program referral pathway. Referrals for those experiencing DFV.
• Aged & Community Care Providers Association (ACCPA)minorStrategic or Co-development PartnerNational representative body for aged care organisations. Janet Rhodes, Executive General Manager Residential Aged Care, nominated to QLD State Member Council.

Scale indicators12 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• St Vincent's Care Services: Catholic mission-driven aged care provider operating residential aged care, home care, and retirement living across Queensland and other Australian states. Highly comparable in Catholic mission, not-for-profit structure, residential aged care focus, and Queensland presence - direct competitor to Mercy Community's aged care services.
• BlueCare (UnitingCare QLD): Queensland-focused aged care and community services arm offering residential aged care, home care, and respite. Direct head-to-head competitor for Mercy Community in Queensland regions, with similar funding model and Catholic/community heritage positioning.
• Arcare: Family-owned aged care provider operating residential aged care and home care across Queensland, Victoria, and NSW. Direct competitor to Mercy Community in Queensland residential aged care market with similar service mix, but operates as a for-profit private company rather than non-profit.
• Anglicare Southern Queensland: Faith-based not-for-profit aged care, disability, and community services provider in Queensland. Direct competitor to Mercy Community in South East Queensland for residential aged care, family services, and multicultural programs. Similar mission-driven funding model.
• Uniting (UnitingCare Queensland): Queensland-based mission-driven aged care, disability, and community services provider. Direct geographic overlap with Mercy Community in Queensland, similar service portfolio (residential aged care, home care, community services), and comparable not-for-profit structure backed by a major religious organization.
• Wesley Mission Queensland: Faith-based not-for-profit providing aged care, community, and family services in Queensland. Comparable service portfolio including residential aged care, family support, and community programs. Similar scale and regional Queensland footprint.

Broad incumbents

• Regis Healthcare: ASX-listed aged care provider operating residential aged care facilities across multiple Australian states. Comparable in residential aged care delivery and Australian government funding reliance, but operates at significantly larger scale and as a for-profit publicly listed entity rather than mission-driven non-profit.
• Estia Health: ASX-listed residential aged care operator with facilities across Australia. Comparable in residential aged care core service, government funding model, and Australian regulatory framework, but for-profit and larger scale than Mercy Community's not-for-profit model.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers, operating residential aged care, home care, and retirement living across multiple states. Comparable to Mercy Community in service mix (residential + home care), mission-driven not-for-profit structure, and Catholic/community heritage. Larger scale and geographic diversification.
• BaptistCare: Large faith-based not-for-profit aged care and community services provider in NSW, ACT, WA, and Victoria. Similar in mission-driven model, multi-service offering (aged care, family services, disability), and reliance on government funding. Operates at greater scale and across more states than Mercy Community.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MercyCommunity
• Instagraminstagram.com/mercycommunity

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercy Community