ISP

What ISP does

ISP (instore solutions personnel gmbh) is a German temporary employment agency (Personaldienstleister) specializing in the retail sector (Handel). Founded in 2005 and headquartered in Potsdam, the company operates under the Arbeitnehmerüberlassung permit issued by the Regionaldirektion Berlin-Brandenburg of the Federal Employment Agency and has been a member of the IGZ (Interessenverband Deutscher Zeitarbeitsunternehmen e.V.) since 2010, binding it to the IGZ-DGB collective agreement. ISP places temporary workers — sales helpers, cashiers, and stock replenishment staff — with retail clients across Germany, leveraging a nationwide ('bundesweite Flächenpräsenz') account management model with Personaldisponenten embedded at client locations. The company is a wholly-owned subsidiary of the Promota Group, which provides shared services and brand association.

The company's core technology stack is standard business IT infrastructure typical of a German staffing agency: a website-based job application portal (isp-deutschland.de), an emdeo-hosted Employee Portal for placed workers, plus standard integrations including Google Analytics, WhatsApp, 3CX, Google Maps/Web Fonts, and Meta platforms (Facebook, Instagram). No proprietary technology platform is described. ISP differentiates through its Feelgood Manager concept — dedicated personal contacts for placed workers — a barrier-free application process requiring no CV or cover letter, and active investment in worker training and further education. The company has also expanded its service scope to manage workforce coordination and disposition for other temporary staffing agencies ('Disposition unserer eigenen Mitarbeiter, sondern auch die anderer Zeitarbeitsagenturen').

ISP's revenue model centers on temporary staffing (Arbeitnehmerüberlassung): workers are employed by ISP and 'lent' to client retail companies at an hourly rate that includes the worker's IGZ-tariff wage plus a margin. A secondary revenue stream comes from placement fees when client companies permanently hire ('übernehmen') temporary workers after approximately six months of assignment. Pricing for staffing services is not publicly disclosed; worker compensation is governed by the IGZ wage tariff tables with individually negotiable supplements (travel cost subsidies, overtime/holiday/night bonuses). Go-to-market is direct-to-client field sales for retail accounts, and direct-to-candidate recruitment via the company website and social media. Leadership consists of Managing Directors Stefan Squarr and Raik Scheffler, with Dr. Linda Kurta serving as Data Protection Officer.

Name

ISP

Legal name

instore solutions personnel gmbh

Website

https://isp-deutschland.de

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

ISP (instore solutions personnel gmbh) is a German temporary employment agency placing retail workers — sales helpers, cashiers, and stock replenishment staff — with nationwide retail clients under IGZ-DGB tariff terms. It operates as a subsidiary of the Promota Group, headquartered in Potsdam.

Ownership category

akta.pro rank

Product category

Temporary Staffing Services

NAICS

Temporary Help Services (561320)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Clerical & Customer Support Temp Staffing (BPACACAC)

Keywords

• Temporary staffing services
• Retail personnel leasing
• Arbeitnehmerüberlassung
• Retail workforce solutions
• Zeitarbeit im Handel

Headquarters

HQ city

Potsdam

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Temporary Staffing / Worker Leasing (Arbeitnehmerüberlassung): ISP generates revenue by providing temporary workers (Zeitarbeiter) to retail companies. Workers are employed by ISP and 'lent' (überlassen) to client companies. ISP earns revenue through the hourly rate charged to client companies, which includes the worker's wage plus a margin. The company operates under an IGZ-DGB collective agreement (Tarifvertrag), which governs pay rates, benefits, and working conditions. Additional revenue comes from placement fees when temporary workers are permanently hired ('übernommen') by client companies after approximately six months of assignment.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

ISP (instore solutions personnel gmbH) is a German temporary staffing agency (Personaldienstleister) specializing in the retail sector. The company recruits, employs, and "leases" (Arbeitnehmerüberlassung) temporary workers—including sales assistants, cashiers, and stock replenishment staff—to retail clients across Germany. Workers are employed by ISP under the IGZ-DGB collective agreement and assigned to client companies, with the possibility of permanent hire after approximately six months.

Product overview

ISP (instore solutions personnel gmbH) is a German staffing and personnel services company operating since 2005 as part of the Promota Group. ISP operates as a single-core-service provider focused on temporary employment (Arbeitnehmerüberlassung) in the retail sector, placing workers in roles including sales assistants, cashiers, and stock replenishment staff. The core offering is supplemented by a web-based Employee Portal (hosted on emdeo.de) and a multi-step Online Application Form. ISP does not offer a modular SaaS platform; its product portfolio consists of the staffing service and its associated digital self-service tools.

Differentiator

Problem solved

Functional benefit

Products and services

• ISP Retail Staffing Service (Arbeitnehmerüberlassung) Core temporary employment service that recruits, employs under the IGZ-DGB tariff agreement, and deploys workers to retail client companies across Germany in roles such as sales assistants, cashiers, and stock replenishment staff. Clients include systemically relevant retail chains; workers may be permanently hired after approximately six months.
• Staff Coordination / Disposition for Third-Party Agencies

Quantifiable outcome

• Workers placed with clients may be permanently hired ('übernommen') after approximately 6 months of assignment, providing a pipeline to direct employment for ISP workers and a permanent staffing revenue stream for ISP.

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Two partnerships are on record, tiered core.

• IGZ (Interessenverband Deutscher Zeitarbeitsunternehmen e.V.)coreOthers · 1 January 2010ISP has been a member of the IGZ (German Interest Association of Temporary Employment Companies) since 2010. Membership binds ISP to the IGZ collective agreement (Tarifvertrag), which governs worker pay, benefits, and working conditions. This membership serves as a quality and compliance marker, demonstrating adherence to fair labor standards.
• Promota Group (Promota-Group)coreOthersISP is a wholly-owned subsidiary (Teil der) of the Promota Group. ISP operates under the Promota brand umbrella and uses shared infrastructure including the Promota.de GmbH whistleblower system. The Promota Group provides organizational backing, shared services, and cross-selling opportunities across its group of companies. ISP is branded as 'A Promota Brand'.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• JOB AG: German temporary-employment and placement provider active in commercial and retail-adjacent sectors; comparable in scale and operating model to ISP, competing for similar worker pools and client assignments.
• Persona Service AG: German temporary staffing group with a strong retail/logistics and commercial focus; one of the most direct comparable mid-sized Zeitarbeit competitors to ISP, operating under similar tariff frameworks and serving similar retail client profiles.
• Tempton Group: Mid-sized German staffing company providing temporary and permanent placement across commercial and retail-adjacent roles; directly comparable to ISP in scale, target customers, and Zeitarbeit model.
• DIS AG: Established German staffing and HR services provider covering temporary work, permanent placement and on-site management; competes with ISP for the same retail and commercial temp-worker assignments in Germany.
• GVO Personal GmbH: Mid-sized German temporary-employment agency serving retail, logistics, and commercial clients; closely comparable to ISP in target segments, customer mix, and tariff-based operating model.
• I.K. Hofmann GmbH: German staffing firm with significant retail, logistics, and commercial temp-worker placements; comparable mid-tier Zeitarbeit competitor with similar nationwide footprint and tariff-membership positioning.
• Hofmann Personal Zeitarbeit (Hofmann Zeitarbeit): German temp-staffing specialist with retail, logistics, and production placements under IGZ/iGZ/BAP tariff structures; directly competes with ISP for retail customers and temporary workers in Germany.
• bindan GmbH & Co. KG: German staffing company offering temporary and permanent placement across commercial, retail and logistics roles; a comparable mid-tier Zeitarbeit peer for ISP with similar customer profile.

Broad incumbents

• Randstad Deutschland: German arm of global staffing leader Randstad; a broad incumbent offering temporary, permanent and inhouse services across all sectors including retail, representing the dominant competitive force against niche agencies like ISP.
• Adecco Germany: German operations of global staffing group Adecco; a broad incumbent with extensive retail and logistics temp-staffing offerings, competing for the same enterprise retail clients that ISP serves.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/people/ISP-GmbH/100063582969744
• Instagraminstagram.com/isp_deutschland
• Xx.com/ISP_Deutschland
• LinkedInlinkedin.com/company/instore-solutions-personnel-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISP