Meeta Solutions

What Meeta Solutions does

Meeta Solutions (legal entity KMO Telecomunicações LTDA) is a private Brazilian technology and consulting company founded in 2010 and headquartered in Barueri, São Paulo state. The company, part of Grupo Meeta, focuses on operational management, data intelligence, and professional services for enterprises operating contact centers and customer service operations, primarily in Brazil. Its product portfolio centers on four proprietary platforms: Evertrack (monitoring and productivity management for contact center operations), Adere.IA (AI-driven workforce management and Brazilian labor compliance under NR-01 and NR-17), Meeta ONE (operational and inventory management), and Diver (data analytics for customer journey mapping, churn prediction, and collection optimization). These platforms are complemented by three consulting services: Software Factory (custom development), Operational Efficiency consulting, and Business Intelligence advisory. Meeta combines these software platforms with hands-on consulting to address fragmented operations, unauthorized overtime, inefficient collection processes, and lack of real-time operational visibility.

Meeta serves more than 100 enterprise brands across financial services (BMG, Youse, Credishop), telecommunications (Claro, Sky, Hughes), retail (Dafiti), contact center outsourcing (Atento, Concentrix), healthcare (Previneo, Irko), education, and business consulting. Its business model is primarily enterprise subscription SaaS sold via direct sales, with custom quote-based pricing on annual billing cycles, supplemented by professional services revenue. Distribution is direct enterprise sales supported by web-based lead capture, WhatsApp engagement, and self-serve platform portals. Meeta has no disclosed outside funding, operates as a private limited company, and has 51–100 employees. The company reported R$16M+ in cumulative client ROI delivered and a Databricks Data + AI Summit 2026 partnership as signals of its product positioning and ecosystem alignment.

Name

Meeta Solutions

Legal name

KMO Telecomunicações LTDA

Website

https://meeta.com.br

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Meeta Solutions is a Brazilian technology company that provides AI-powered operational and workforce management SaaS platforms, along with consulting services, to enterprise contact centers, financial services firms, and telecom companies across Brazil.

Ownership category

akta.pro rank

Product category

Workforce Management & Customer Experience Software

NAICS

Software Publishers (513210), Management Consulting Services (54161), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYHDAEAHAL

Compliance, GRC Workflow & Audit Automation Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Business Process Management (BPM), Workflow & Automation Platforms

SECONDARYHDAEAHAI

Enterprise Work Management & Collaborative Workflow Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Business Process Management (BPM), Workflow & Automation Platforms

SECONDARYHDAEANAI

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Artificial Intelligence Platforms for Enterprise

SECONDARYBPAEAIAA

Managed Workplace Services (DaaS/Workplace-as-a-Service)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

Keywords

• Workforce management software
• Contact center operations
• Customer experience analytics
• Business intelligence platform
• Operational efficiency consulting

Headquarters

HQ city

Barueri

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Platforms (SaaS): Meeta Solutions generates revenue through proprietary SaaS platforms including Evertrack, Adere.IA, Meeta ONE, and Diver, offered as subscription-based solutions for operational management, workforce optimization, and business intelligence.
2. Consulting Services: Professional services including Operational Efficiency consulting, Business Intelligence, and Software Factory (custom software development) to complement platform offerings.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Meeta Solutions develops and sells proprietary AI-powered SaaS platforms — Evertrack, Adere.IA, Meeta ONE, and Diver — for operational management, workforce optimization, regulatory compliance (NR-01/NR-17), and business intelligence in customer service operations. The company complements its platform portfolio with three professional services: Software Factory (custom development), Operational Efficiency consulting, and Business Intelligence, targeting enterprise clients in Brazil.

Product overview

Meeta Solutions is a Brazilian technology company with over 15 years of experience in customer relationship technology and consulting. The company offers an integrated platform portfolio consisting of four core platforms: Evertrack (operational and inventory management), Adere.IA (AI-powered workforce and journey management), Meeta ONE (comprehensive operational management), and Diver (data analytics and business intelligence). These platforms are complemented by three consulting services: Software Factory (custom development), Operational Efficiency (AI and data science consulting), and Business Intelligence. The portfolio is designed to transform customer service data into operational excellence and high performance ROI.

Differentiator

Problem solved

Functional benefit

Brands

• Evertrack: Platform for monitoring and productivity management
• Adere.IA
• Meeta ONE
• Diver

Products and services

• Evertrack
• Adere.IA AI-powered platform focused on workforce management, work hour control, and compliance with Brazilian labor regulations (NR-01, NR-17). Features automated overtime prevention, real-time journey monitoring, and audit-ready record keeping for HR and operations teams.
• Meeta ONE Comprehensive operational management platform designed to centralize and optimize customer relationship operations with integrated analytics capabilities, covering inventory, performance, and productivity for customer service operations.
• Diver Data analytics platform focused on strategic business intelligence and customer relationship analytics. Provides greater predictability, efficiency, and ROI through advanced data analysis for customer journey mapping, churn prediction, and collection optimization.
• Fábrica de Software (Software Factory) Custom software development service delivering solutions tailored to customer operations needs, complementing Meeta Solutions' platform portfolio with bespoke application development for enterprise clients.
• Eficiência Operacional (Operational Efficiency Consulting) Operational efficiency consulting service using AI and data science to identify optimization opportunities, reduce costs, and drive sustainable revenue growth in customer service operations.
• Inteligência de Negócios (Business Intelligence Service) Business intelligence service combining data science, predictive analytics, and strategic planning expertise to drive data-driven decision-making for enterprise clients.

Quantifiable outcome

• R$16M+ ROI delivered to clients
• +3 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

One partnership is on record.

• DatabrickscoreTechnology or Integration · 1 January 2026Meeta Solutions participated in the Databricks Data + AI Summit 2026 in San Francisco, demonstrating integration with Databricks as a reference global Data Intelligence platform. The company leverages Databricks for data transformation, operational efficiency, and measurable results for clients.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Salesforce: Salesforce is the dominant CRM and customer service cloud platform with embedded analytics — broadly incumbent in customer service operations intelligence, addressing similar enterprise buyers to Meeta.
• TOTVS: TOTVS is the largest Brazilian enterprise software vendor (ERP/HR/CRM) — broadly incumbent in the same Brazil-domiciled enterprise software market where Meeta sells operational and workforce platforms.
• Zendesk: Zendesk (now part of an investor group) is a broader customer service / CX platform with analytics — overlapping with Meeta's customer service operations and analytics stack from a different angle.
• Aspect Software (now Noble Systems): Aspect/Noble provides contact center workforce optimization and analytics — broadly incumbent in WFM and comparable to Meeta's Adere.IA and Evertrack workforce analytics capabilities.

Direct peers

• Verint Systems: Verint provides workforce engagement and customer analytics for contact centers — directly comparable to Meeta's Diver customer journey/churn analytics and Evertrack monitoring capabilities.
• Five9: Five9 is a cloud contact center platform serving enterprise customers including BPOs and financial services — directly comparable to Meeta's Brazilian contact center operational intelligence portfolio.
• Genesys: Genesys is a leading contact center / customer experience platform with workforce engagement and analytics — directly comparable to Meeta's contact center operational management and real-time monitoring stack (Evertrack, Meeta ONE).
• UKG (Ultimate Kronos Group): UKG is a workforce management and HR compliance suite — directly comparable to Meeta's Adere.IA work-hour control, overtime prevention, and labor regulation compliance (NR-01/17) functionality.
• NICE Ltd: NICE provides workforce management, quality, and analytics for contact centers and regulated operations — directly comparable to Meeta's Adere.IA workforce compliance and Diver analytics offerings.

Regional players

• Senior Sistemas: Senior Sistemas is a Brazilian enterprise software vendor offering HCM/HR and operations modules — regionally comparable Brazilian enterprise software provider serving similar mid-market/enterprise customers to Meeta.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/meetasolutions
• YouTubeyoutube.com/@meetasolutions
• LinkedInlinkedin.com/company/2788256
• Instagraminstagram.com/meetasolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Meeta Solutions