Kenmore Family Medicine

What Kenmore Family Medicine does

Kenmore Family Medicine is a private primary care medical practice operating as a Limited Liability Partnership (LLP) from a single office at 2914 Elmwood Ave in Kenmore, New York (Western New York / Buffalo area), situated directly behind Kenmore Mercy Hospital. Founded in 1996, the practice serves patients of all ages with comprehensive family medicine services including annual wellness exams, chronic care management, sports medicine and joint injections, weight management, same-day urgent care visits, pediatric care, and preventive medicine. The clinical team comprises four board-certified family physicians (Paul W. Campana, DO; Jonathan D. Kessler, MD; Lisa M. Mendonza, MD; John M. Leistner, Jr, MD) and one nationally certified Adult Nurse Practitioner (Jill C. Stein, ANP). The practice is NCQA Certified and operates as a physician-owned independent LLP with no disclosed institutional, private equity, or parent-company ownership.

The practice's technology stack is built on the third-party Medent Mobile Patient Portal, which provides 24/7 patient access for appointment requests, prescription refills (mandated effective May 1, 2026), payments, document uploads, and E-Visits. An electronic Pre Check-In system sends intake links via email or SMS to reduce in-office wait times. The practice has no proprietary software, no API, no mobile app, and no AI/ML capabilities; technology serves workflow and patient engagement rather than clinical decision support. Digital channels are complemented by a wellness blog and a Facebook page used for patient education and community engagement.

The revenue model is fee-for-service healthcare delivery with insurance reimbursements (most major plans accepted) and patient copays/deductibles collected at the time of visit. Supplementary administrative revenue is generated through a $75 no-show fee and a $35 form-completion fee (for FMLA, long-term disability, and medical necessity letters). The go-to-market motion is direct-to-consumer: patients self-refer or contact the office by phone or patient portal, with no enterprise or B2B sales motion. The practice operates in a single regional market (Western New York) with no geographic expansion, no M&A activity, no funding rounds, and no disclosed partnerships beyond a resource relationship with Catholic Health System for lab services and diabetes education. A significant leadership transition occurred in mid-2025, with Dr. David Pfalzer retiring after 41 years and Dr. John Leistner joining June 30, 2025 to succeed him.

Name

Kenmore Family Medicine

Legal name

Kenmore Family Medicine, LLP

Website

https://kenmorefamilymedicine.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Kenmore Family Medicine is a private, NCQA-certified primary care practice in Kenmore, NY, founded in 1996, serving patients of all ages through 4 physicians and 1 nurse practitioner with a Medent-based patient portal, E-Visits, and fee-for-service insurance billing.

Ownership category

akta.pro rank

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Patient Care Services: Fee-for-service healthcare delivery including office visits, wellness exams, chronic care management, sports medicine/joint injections, and weight management. Revenue collected through insurance reimbursements and patient copays/deductibles at time of visit.
2. Administrative Fees: Fees charged for no-show appointments ($75), form completion ($35), and late cancellations

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Kenmore Family Medicine is a physician-owned primary care practice providing comprehensive family medicine services for patients of all ages in Western New York. Its core offerings include annual wellness exams, same-day urgent care visits, chronic care management, sports medicine and joint injections, weight management, pediatric care, and COVID-19 vaccination, augmented by a third-party Patient Portal enabling E-Visits, prescription refill requests, online payments, and electronic pre check-in.

Product overview

Kenmore Family Medicine is a primary care medical practice offering comprehensive family healthcare services through a single unified practice model. The practice was established in 1996 and provides in-person clinical services (family medicine, chronic care management, sports medicine, weight management, medication management) augmented by digital patient engagement tools including the Medent Patient Portal, E-Visits, and Pre Check-In. The practice serves patients of all ages and employs 4 doctors and 1 Adult Nurse Practitioner, all certified by the American Board of Family Medicine or nationally certified. Services are available Monday through Friday with same-day urgent care visits and 24/7 provider availability.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Medicine Services Comprehensive primary care medical services for patients of all ages including annual wellness exams, same-day urgent care visits, pediatric care, preventive medicine, and family healthcare delivered by board-certified family physicians and a nurse practitioner.
• Chronic Care Management Ongoing management of chronic medical conditions such as diabetes, hypertension, and other long-term illnesses by the practice's board-certified family physicians and nurse practitioners, including diabetes education referrals through Catholic Health System.
• Sports Medicine and Joint Injections Specialized care including joint injections and sports-related injury treatment, provided by Dr. John M. Leistner, Jr, MD starting in July 2025.
• Weight Management Program Medical weight management services helping patients achieve personalized health goals including weight loss, weight gain, and smoking cessation through individualized care plans.
• E-Visits Virtual medical consultations available through the MEDENT Patient Portal for eligible healthcare needs, allowing patients to receive care without an in-person visit.
• COVID-19 Vaccination Services Administration of COVID-19 booster vaccinations to eligible adult patients, with patient guidance on when to seek emergency care if testing positive.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

One partnership is on record.

• Catholic Health SystemminorOthersReferenced as a resource partner for lab services and diabetes education classes. Catholic Health Lab locations are recommended for lab work, and Pre-Diabetes and Diabetes Education Classes are offered through their system.

Scale indicators2 records

Expansion highlights4 records

Direct peers

• ChenMed: Family-owned primary care group serving low-income seniors with chronic conditions through a value-based model. Comparable in clinical scope to Kenmore's chronic care and family medicine offerings, with similar physician-ownership ethos.
• One Medical (Amazon): Tech-enabled primary care platform offering comprehensive family medicine via in-office and virtual visits with strong patient engagement technology. Directly comparable to Kenmore's portal/E-Visit-driven primary care delivery model, but at national scale.
• Privia Health: Physician enablement company supporting primary care and multi-specialty practices with technology, payer contracting, and population health tools. Comparable to Kenmore as a primary care delivery entity, with Privia serving as the network/scaling layer.
• MDVIP: Concierge primary care network of affiliated independent physicians. Closest model match to Kenmore as a network of independent MDs/NPs delivering personalized primary care, though MDVIP operates under a membership-fee model.
• agilon health: Value-based primary care platform partnering with independent physicians to manage Medicare Advantage patients. Comparable to Kenmore in serving senior chronic care patients via independent primary care physicians, though under capitated risk arrangements.
• Oak Street Health (CVS Health): Primary care provider focused on Medicare-eligible adults with multiple chronic conditions. Comparable to Kenmore's chronic care management focus, though operating at scaled, value-based model in different geographies.
• VillageMD: Primary care platform operating clinics nationwide (now majority-owned by Walgreens/Cigna). Comparable comprehensive primary care delivery model with chronic disease management focus, though at platform scale and with significant capital backing.

Regional players

• Catholic Health (Buffalo): Western New York health system and current Kenmore Family Medicine partner (referrals, lab services, diabetes education). Operates primary care practices in the same Buffalo geography and is both a referral partner and an indirect competitor.
• General Physician, PC: Largest independent multi-specialty physician group in Western New York, with extensive primary care presence across Buffalo-area offices. Comparable as a regional independent primary care/multi-specialty competitor in the same Western NY geography.
• Buffalo Medical Group: Multi-specialty physician group serving the Buffalo/Niagara region with primary care among its service lines. Comparable as a Western New York physician group offering comprehensive outpatient services in the same geographic market as Kenmore.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Kenmore-Family-Medicine-LLP-219178961974797
• LinkedInlinkedin.com/company/kenmore-family-medicine-llp

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kenmore Family Medicine