Pet Resort Hospitality Group

What Pet Resort Hospitality Group does

Pet Resort Hospitality Group (PRHG) is a US-based, PE-backed multi-brand platform that acquires and integrates premium independent pet resorts rather than consolidating them under a single brand. Founded in 2023 by Azhar Quader and Eyal Cohen (former operators of VCG Holdings, sold to National Veterinary Associates) and backed by Trivest Partners and Queens Court Capital, PRHG had scaled to 40+ pet resort locations across 12+ states with 1,000+ pet care professionals serving 2,500+ pets daily by 2025. Its portfolio comprises 13 retained brand families — including Bark-A-Bout, Bayside Pet Resort, Canine To Five, Houston Dog Ranch, Meadowlake Pet Resort, Metro Dog, Olde Towne Pet Resorts, Pampered Pets, Paws 'n' Rec, Playtime Pet Resort, The Dog Eaze Inn, Top Notch Pet Resort, and Williamsburg Pet Hotels — each operating under its original identity with shared corporate support in HR, finance, marketing, and real estate.

The platform delivers four core service lines — overnight boarding, structured daycare, professional grooming, and dog training — through physical resort facilities with amenities such as live webcam monitoring, climate-controlled suites, indoor aquatics, and fear-free grooming protocols. Complementary infrastructure includes Pet Resort University (a training and certification academy in Bentonville, Arkansas), the Elevate advisory program for non-partner resort owners, and a retail ecosystem anchored by NutriSource exclusive house food, Woof enrichment products, Fi smart GPS collars, and a proprietary subscription box. The company recently added a CareCredit consumer-financing partnership across all 40 locations.

PRHG generates revenue through per-stay and per-day service fees, membership-based daycare programs, one-time grooming and training packages, retail product sales, and professional services via Pet Resort University and Elevate. The go-to-market on the acquisition side is a structured five-step partnership process (Discovery, Letter of Intent, Due Diligence, Closing, Integration) targeting founder-led and family-owned pet resorts, with leads generated through founder referrals, industry trade shows, and the Fetch & Feast dinner series. End customers are individual pet parents; commercial customers are independent resort founders seeking exit, scale, or operational support while retaining brand legacy and partial equity.

Name

Pet Resort Hospitality Group

Legal name

Pet Resort Hospitality Group

Website

https://petresorts.love

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PRHG is a PE-backed US platform that acquires and integrates premium independent pet resorts, operating 40+ locations across 12+ states under 13 retained brand families, offering boarding, daycare, grooming, and training alongside Pet Resort University and a retail ecosystem.

Ownership category

akta.pro rank

Product category

Pet Care Services (Hospitality / Multi-Brand Pet Resort Platform)

NAICS

Pet Care (except Veterinary) Services (81291), Pet and Pet Supplies Retailers (459910)

akta.pro primary industry

Luxury/Suite-Style Pet Hotel Boarding (HSANADAE)

akta.pro secondary industry

Long-Term/Extended-Stay Boarding (HSANADAJ)

Keywords

• Pet boarding services
• Dog daycare operations
• Pet grooming services
• Pet resort acquisitions
• Pet care professional training

Headquarters

HQ city

New Castle

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Pet Boarding & Daycare Services: Core overnight boarding and structured daycare services at 40+ premier pet resort locations across 12+ states. Revenue is generated on a per-stay and per-day basis. Boarding includes private suites, semi-private cabins, and luxury accommodations. Daycare is structured with cycle-based group play, with some brands (Paws 'n' Rec) operating membership models.
2. Professional Pet Grooming: Full-service grooming and spa services available at all PRHG resort locations, including fear-free grooming at Bark-A-Bout and specialized grooming at Olde Towne Pet Resorts. Includes PRHG's own branded grooming product line.
3. Dog Training Programs: Behaviorally guided dog training programs, AKC-certified trainer programs (Top Notch Kennels uses Karen Pryor Academy certification), and board-and-train services. Linked to Pet Resort University for professional certification pathways.
4. Retail Products: Sale of curated pet products across all resort locations including NutriSource pet food (house food exclusive), Woof enrichment toys (Pupsicle), PRHG branded grooming products, Fi smart collars, and PRHG subscription boxes. Retail serves as extension of the in-resort guest experience.
5. Pet Resort University (Education): Training and certification programs for pet care professionals, including groomer certification, dog trainer certification, resort management, and leadership training. Located in Bentonville, Arkansas with blended virtual and on-site learning.
6. Elevate Advisory Services: Strategic advisory program for pet resort owners not yet partnered with PRHG. Includes Operational Blueprint (on-site assessment with findings report and action plan) and Ongoing Advisory Support covering sales conversions, labor efficiency, leadership pipeline, and client journey optimization.
7. Financing / Payment Plans (via CareCredit): CareCredit (Synchrony Financial) credit card serves as preferred financing option across 40 premier pet resort locations, enabling pet parents to finance daycare, grooming, boarding, and training services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Pet Resort Hospitality Group operates a multi-brand platform of premier pet resort locations across the United States, offering pet daycare, overnight boarding, professional grooming, and behaviorally guided training services to pet parents. The company acquires and integrates leading independent pet resort brands under a unified platform while providing back-office support (HR, finance, marketing, real estate) to partner operators, supplemented by Pet Resort University for staff certification and an in-resort retail ecosystem.

Product overview

Pet Resort Hospitality Group operates a multi-brand platform model comprising 13 pet resort brands across the United States, offering daycare, boarding, grooming, and training services. The platform includes Bark-A-Bout, Bayside Pet Resort, Canine To Five, Houston Dog Ranch, Metro Dog, Meadowlake Pet Resort, Olde Towne Pet Resorts, Pampered Pets, Paws 'n' Rec, Playtime Pet Resort, The Dog Eaze Inn, Top Notch Pet Resort, and Williamsburg Pet Hotels. Supporting services include Pet Resort University for professional training and education, Elevate advisory program for operational consulting, and a retail ecosystem featuring NutriSource pet food, Woof enrichment products, Fi smart collars, and PRHG-branded grooming products. The company recently partnered with CareCredit for financing options and operates 40+ pet resorts nationwide.

Differentiator

Problem solved

Functional benefit

Brands

• Paws 'n' Rec: Doggy daycare, boarding, grooming and spa services in Tampa Bay, Florida with multiple locations. Award-winning membership-based pet care experience.
• Playtime Pet Resort
• Meadowlake Pet Resort
• Olde Towne Pet Resorts
• Williamsburg Pet Hotels
• Metro Dog
• Bark-A-Bout
• Canine to Five
• Bayside Pet Resort
• Houston Dog Ranch
• Top Notch Pet Resort
• The Dog Eaze Inn
• Pampered Pets
• Elevate
• Pet Resort University

Products and services

• Bark-A-Bout (Acquired Brand) A 30,000-square-foot premier pet resort in Shelby Township, Michigan, offering luxury dog boarding, structured enrichment daycare, fear-free grooming, professional training, and heated indoor aquatics for pet parents in the Detroit metro area.
• Bayside Pet Resort (Acquired Brand) A trusted pet care brand with four locations in Sarasota, Lakewood Ranch, Osprey, and North Port, Florida, offering luxury pet care with exceptional service and outstanding facilities for pet parents in the Tampa Bay region.
• Canine To Five (Acquired Brand) A Detroit-area pet care brand with four locations (Midtown Detroit, Ferndale, Commerce Township, Eastside Detroit) offering off-leash dog daycare, overnight boarding with overnight staff, full-service grooming, Puppy Preschool, and enrichment-based activities with live webcams and climate-controlled facilities.
• Houston Dog Ranch (Acquired Brand) A beloved pet care brand in Houston, Texas, founded in 2005, operating on an expansive 4-plus acre campus designed as a true ranch experience and offering boarding, daycare, grooming, and training with luxurious private and semi-private cabins with individual yards.
• Metro Dog (Acquired Brand) The first and only Green-certified animal care center in Contra Costa County, California, with 12,500 square feet of play space, 24-hour on-site supervision, and sustainable green animal products, serving Bay Area pet parents.
• Meadowlake Pet Resort and Training Center (Acquired Brand) A dedicated pet care provider in Houston, Texas, offering overnight lodging, daycare, grooming, training, and retail services with spacious play yards, a relaxing spa, luxurious cottages, and a large activity center for Houston-area pet parents.
• Olde Towne Pet Resorts (Acquired Brand) A premier pet boarding, grooming, and training operator in the DC metro area running three luxury resorts and known for its Code Bark emergency response protocol and family-oriented care, serving pet parents across Washington DC, Virginia, and Maryland.
• Pampered Pets (Acquired Brand) A trusted pet care provider with two resorts serving Fort Wayne, Indiana, and Napoleon, Ohio, offering boarding, daycare, grooming, and training services to pet parents in the Midwest market.
• Paws 'n' Rec (Founder/Acquired Brand) An award-winning pet resort brand with a membership-based daycare model offering dog daycare, boarding, grooming, and training with the lowest dog-to-person ratio in Tampa Bay, now operating eight locations across Florida and Arkansas.
• Playtime Pet Resort (Acquired Brand) A luxury pet resort serving Philadelphia Main Line with 12,000+ square feet of indoor and outdoor play yards featuring a water park with pond, waterfall, and geyson, plus themed luxury boarding suites and a 2.4-acre campus.
• The Dog Eaze Inn (Acquired Brand) A community-trusted pet resort in Woodbridge, Virginia, offering boarding, daycare, and grooming services with 22 years of exceptional service to Northern Virginia pet parents.
• Top Notch Pet Resort (Acquired Brand) A leading pet care brand with two locations in Modesto and Turlock, California, founded in 2002, offering boarding, daycare, grooming, and Karen Pryor Academy-certified training programs.
• Williamsburg Pet Hotels and Suites (Acquired Brand) A third-generation family-operated pet hotel in St. Louis, Missouri, with over 60 years of history, offering pool/aquatics, enrichment activities, private suites, 24/7 staff, and full-service grooming to pet parents in the St. Louis market.
• Pet Resort University An educational center in Bentonville, Arkansas, built by pet care professionals to train the next generation of pet resort managers, groomers, and dog trainers through standardized curriculum, certification pathways, career development, and blended virtual and on-site learning.
• Elevate Advisory Program A strategic advisory program for pet resort owners to increase revenue, improve margins, and prepare for scaling or exiting, including an Operational Blueprint (on-site assessment, findings report, action plan) and Ongoing Advisory Support covering sales conversions, labor efficiency, leadership pipeline, and client journey optimization.
• PRHG Subscription Box A curated subscription box bringing pet products directly to customers' doors, combining enrichment favorites, everyday essentials, and seasonal surprises assembled by PRHG pet care teams to create a recurring revenue stream and brand loyalty extension beyond the physical resort.

Quantifiable outcome

• Preserved brand culture and team for founders after acquisition — multiple testimonials confirm founders stayed involved post-partnership
• +3 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, supporting and minor.

• CareCredit (Synchrony Financial)coreGTM or Marketing Partner · 1 June 2026In June 2026, CareCredit's unit announced partnership making its credit card the preferred financing option across 40 premier pet resort locations in 12 states. Covers daycare, grooming, boarding, and training services. Extends CareCredit beyond veterinary clinics into everyday pet services and links payment flexibility with Pet Resort University's training program for over 1,000 industry professionals.
• Woof (Pupsicle Products)supportingGTM or Marketing Partner · 1 January 2024Woof Pupsicle products (refillable treat-and-play toy) available at all 34+ PRHG locations. Started at Paws 'n' Rec Fayetteville and Rainbow Curve in early 2024. Pupsicle provides enrichment during stays and drives retail conversion — pet parents buy after seeing dogs enjoy them.
• NutriSource Pet FoodscoreGTM or Marketing PartnerNutriSource is the exclusive house food across all PRHG resorts. Chosen for rigorous safety testing (never had a recall), high digestibility, and protein blends. Available for purchase at every location, providing consistent nutrition during stays and at home.
• Fi (Smart Collar Technology)supportingTechnology or IntegrationFi smart GPS-enabled collars offered for purchase at PRHG resorts. PRHG clients can purchase collars and connect with other Fi users, creating a shared network of engaged, safety-conscious pet parents.
• Raymond JamessupportingOthersNate Collins, Managing Director and Head of Founder Wealth Strategies at Raymond James, featured at Fetch & Feast Dallas event. Former CEO with successful exit and current advisor to founder-led companies. Shares practical insights on exit planning, converting business value into family wealth, and succession.
• Legacy Partners Worldwide, LLCminorImplementation/ SI/ Consulting PartnerChris Vanderzyden and her team at Legacy Partners Worldwide provided exit planning advisory services to Bob and Lynne Huff (founders of Bayside Pet Resorts) to guide the business exit strategy and execution.
• PRHG Subscription BoxsupportingGTM or Marketing PartnerCurated subscription box bringing pet products (enrichment favorites, everyday essentials, seasonal surprises) directly to pet parents' doors. Assembled by teams who care for pets across PRHG resorts, creating a recurring revenue stream and brand loyalty extension beyond the physical resort.

Scale indicators16 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Pet Paradise: Multi-location pet resort operator with 55+ resorts across the U.S. offering boarding, daycare, grooming, and training. PRHG's CEO Jason Duffy was previously VP of Resort Operations at Pet Paradise, making it the most directly comparable operator and likely internal benchmark for the platform.
• K9 Resorts Luxury Pet Hotel: Multi-unit luxury pet hotel franchise emphasizing suite-style boarding, personalized care, and premium pricing. Closest direct competitor to PRHG's premium resort positioning (Bark-A-Bout, Playtime, Williamsburg).
• PetSuites of America: Multi-unit pet resort operator offering boarding, daycare, grooming, and training across the Midwest and South. Direct peer for PRHG's geographic expansion into suburban markets with similar service mix.
• Best Friends Pet Hotel: Multi-location pet resort chain with resorts in multiple U.S. states offering boarding, daycare, grooming, and training. Competes in the same mid-to-premium tier of multi-unit pet resort operators.
• Dogtopia: Largest open-play dog daycare franchise in North America with 300+ locations, offering daycare, boarding, and spa services. Public-market proxy (NYSE: DOG) for the pet resort rollup model that PRHG is replicating in the integrated-acquisition style.
• Camp Bow Wow: Premier pet care franchise with 200+ locations across the U.S. offering daycare, boarding, and grooming. PRHG's VP of Operations East (Mike Mayleben) previously ran a Camp Bow Wow franchise in Tampa for nearly a decade, indicating direct operational familiarity.

Broad incumbents

• PetSmart PetsHotel: National pet retail giant (owned by BC Partners) that operates in-store PetsHotel boarding facilities. Competes in pet boarding but as a feature of a much larger retail and services platform, not a focused pet resort brand.
• VCA Animal Hospitals: One of the largest operators of veterinary hospitals in the U.S. (owned by Mars). Adjacent rather than direct competitor, but PRHG's co-founder Azhar Quader previously sold VCG Holdings to National Veterinary Associates (NVA, VCA's largest competitor), giving the team direct familiarity with veterinary-adjacent consolidation.

Emerging players

• Rover: Largest online marketplace for pet sitting, dog walking, and boarding, connecting pet parents with independent caregivers. Different operating model (asset-light marketplace vs. PRHG's owned facilities), but competes for the same discretionary pet care dollar.
• Aussie Pet Mobile: Largest mobile pet grooming franchise in the U.S. with 100+ territories. Adjacent rather than direct competitor — overlaps in grooming services and pet parent customer base but uses a mobile, single-service model rather than full-service resorts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pet-resort-hospitality-group

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pet Resort Hospitality Group