Anglicare North Queensland

What Anglicare North Queensland does

Anglicare North Queensland Limited is a not-for-profit, ACNC-registered charity operating under the Anglican Diocese of North Queensland and affiliated with the national Anglicare Australia network. The organisation delivers a coordinated portfolio of community-based social services across North Queensland, spanning from Townsville south to Airlie Beach and north through Cairns, the Tablelands, Cape York and the Torres Strait Islands. Its service architecture is organised around four interconnected domains: Homelessness Services (the Anglicare Homelessness Services hub, Cairns HomeStay Support Service, QHome Accommodation & Mobile Support Services, St. John's Young Men's Shelter and St Margaret's Young Women's Shelter); Youth Support (Youth Support Program for ages 12-21, Transitional Housing Program for ages 15-17 in care, and non-family-based residential care); Community Support (Pantry & the Wardrobe, Safe Night Precinct Support Services in Townsville and Airlie Beach); and Diversionary Support (Bama Dakil Diversionary Centre and Cell Watch Visitor Program, providing culturally appropriate services for Aboriginal and Torres Strait Islander peoples). The Cairns Education, Training & Employment Program (CETEP) extends the portfolio into workforce integration.

Name

Anglicare North Queensland

Legal name

Anglicare North Queensland Limited

Website

https://anglicarenq.org.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Anglicare North Queensland is a not-for-profit social services organisation delivering housing and homelessness support, youth services, out-of-home care, diversionary programs and community outreach across North Queensland from Townsville to the Torres Strait Islands.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Homelessness support services
• Youth accommodation services
• Community outreach programs
• Out-of-home residential care
• Social services charity

Headquarters

HQ city

Westcourt

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding: Anglicare NQ receives funding from various government departments including Department of Child Safety, Department of Children Youth Justice and Multicultural Affairs, and other government sources to deliver social services programs.
2. Donations and Philanthropy: Financial donations from individuals and organisations support community services. All donations are tax deductible and help fund the Pantry & Wardrobe and other community programs.
3. Community Store Revenue: The Pantry & Wardrobe generates revenue through sale of donated low-cost food, clothing and homewares, with proceeds supporting the store and providing free items to those in need.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Anglicare North Queensland provides free, community-based social services across North Queensland, including homelessness support, youth accommodation and case management, out-of-home residential care, education and training, diversionary services for public intoxication, and community outreach programs such as low-cost food and clothing. Services are delivered through physical locations, mobile outreach, and online referrals, primarily funded by Queensland Government departments and supported by donations.

Product overview

Anglicare North Queensland operates as a social services organization offering a coordinated portfolio of community-based programs across North Queensland. The service architecture is organized around four interconnected service domains: Homelessness Services (including Anglicare Homelessness Services hub, Cairns HomeStay Support Service, QHome Accommodation, and Youth Homelessness Services with St. John's and St Margaret's shelters), Youth Support Services (Youth Support Program, Transitional Housing Program, and Non-family-based Residential Care), Community Support (Pantry & the Wardrobe, Bama Dakil Diversionary Centre, Cell Watch Visitor Program, Safe Night Precinct Support Services), and Education/Training (CETEP). These services work together through coordinated case management, shared referral pathways, and partnerships with government agencies including the Department of Child Safety, providing everything from crisis accommodation to long-term support and community outreach.

Differentiator

Problem solved

Functional benefit

Products and services

• Anglicare Homelessness Services Provides easy access to a wide range of homelessness services in Cairns, supporting individuals facing difficulties accessing services, including those sleeping rough and those with complex needs.
• Cairns HomeStay Support Service Provides free, confidential tenancy support to private, public, and community housing tenants facing crises that may put their tenancy at risk, offering up to 6 months of support with budgeting, advocacy, and referrals.
• QHome Accommodation & Mobile Support Services Provides immediate, safe, and supportive accommodation for adults who are homeless or at risk of homelessness, with 24/7 operation, case management, nutritious meals, laundry facilities, and connections to essential services.
• St. John's Young Men's Shelter Provides support for young men aged 16 to 25 who are homeless or at risk of homelessness, offering 24-hour access, safe accommodation, case management, and the TEMPO music program for creative development.
• St Margaret's Young Women's Shelter Dedicated to supporting young women aged 16 to 25 who are homeless or at risk of homelessness, offering 24-hour access, case management, life skills development, and support transitioning to stable housing.
• Youth Support Program (YSP) Voluntary, free, and confidential service for young people aged 12-21 who are at risk of disconnecting from family, community, school, training, employment, or facing harm and homelessness; funded by the Department of Children Youth Justice and Multicultural Affairs.
• Transitional Housing Program (THP) Funded through the Department of Child Safety, provides accommodation and support in share house and outreach placement units to young people aged 15-17 with moderate to complex support needs transitioning from care to independent living.
• Bama Dakil Diversionary Centre A 24/7 sobering-up facility providing culturally appropriate supervision, care, and support for intoxicated Aboriginal and Torres Strait Islander persons aged 17+ at risk of being taken into custody.
• Cell Watch Visitor Program Supports Aboriginal and Torres Strait Islander people in Cairns and Innisfail who are or have recently been in police custody, providing observation, communication facilitation, company, support, and referral services.
• Safe Night Precinct Support Services Identifies vulnerable people and provides rest and recovery services in Townsville and Airlie Beach Safe Night Precincts during peak nightlife hours, reducing alcohol and drug-related harm.
• Pantry & the Wardrobe Community shop offering low-cost food, clothing, and homewares to individuals and families experiencing financial stress, with emergency relief by referral and a School Breakfast Program supported in partnership with Foodbank Queensland.
• Cairns Education, Training & Employment Program (CETEP) Education, training, and employment program supporting young people in the Cairns region to develop skills and opportunities for workforce integration.

Quantifiable outcome

• Over 80% success rate in transitioning young people into safe and stable accommodation (youth foyers across Australia)

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Foodbank QueenslandcoreStrategic or Co-development PartnerFoodbank Queensland provides support for the School Breakfast Program through the Pantry & Wardrobe, providing nutritious breakfast to children who would otherwise go without. Anglicare NQ distributes foodbank products to local schools.
• Department of Communities, Child Safety and Disability Services (Queensland Government)coreStrategic or Co-development PartnerGovernment funding partner for the Transitional Housing Program (THP) and other residential care services. The department refers young people aged 15-17 in care to THP services.
• Department of Children, Youth Justice and Multicultural AffairscoreStrategic or Co-development PartnerGovernment funding partner for the Youth Support Program, providing services to young people aged 12-21 at risk.
• Anglicare AustraliacoreStrategic or Co-development PartnerAnglicare NQ is a member of Anglicare Australia network, participating in national research, advocacy, and sharing best practices across the network of organisations.
• Queensland Police ServicecoreImplementation/ SI/ Consulting PartnerQueensland Police Service refers intoxicated persons to the Bama Dakil Diversionary Centre and works with the Cell Watch Visitor Program for Aboriginal and Torres Strait Islander detainees.
• Cairns Homelessness Services HubcoreImplementation/ SI/ Consulting PartnerQHome collaborates with the Cairns Homelessness Services Hub, HomeStay Support Service, and Youth Support Program to coordinate housing and support services.
• Department of Housing and Public WorksminorImplementation/ SI/ Consulting PartnerAccepts referrals from the Department of Housing for tenancy support services.
• Access Community HousingminorImplementation/ SI/ Consulting PartnerAccepts referrals from Access Community Housing for housing support services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Mission Australia: One of Australia's largest community services providers delivering homelessness, youth, housing and employment programs nationally. Directly comparable service mix to Anglicare NQ, but at much larger scale and geographic footprint.
• The Salvation Army Australia: National faith-based charity operating homelessness services, youth programs, family support and community outreach across Australia, including in North Queensland. Overlapping service portfolio and similar donor-driven funding model.

Direct peers

• Youth Off The Streets: National charity delivering youth homelessness services, education programs and outreach to disadvantaged young people. Comparable youth-focused service portfolio though based primarily in NSW.
• Anglicare Tasmania: Sister organisation within the Anglicare Australia network delivering homelessness, youth, community and aged care services in Tasmania. Same network affiliation and operating model, providing direct comparability on funding and program structure.
• Wesley Mission Queensland: Queensland-based community services organization offering homelessness, youth, mental health and family support services. Comparable integrated service model and similar funding mix of government contracts and donations.
• St Vincent de Paul Society Queensland: Faith-based charity delivering homelessness support, food assistance (Vinnies shops), and emergency relief across Queensland. Closely mirrors Anglicare NQ's combination of social services and community retail stores.
• AnglicareSA: Sister Anglican-affiliated community services organisation in South Australia delivering homelessness, youth, refugee and community support. Same network (Anglicare Australia) and similar service architecture enables strong benchmarking comparison.
• Brisbane Youth Service: Specialist youth homelessness service in south-east Queensland offering emergency accommodation, case management and transitional support. Direct service-line parallel to Anglicare NQ's St John's and St Margaret's youth shelters.

Regional players

• CentacareCQ (CatholicCare Central Queensland): Faith-based community services provider operating across regional Queensland including family support, youth services and homelessness programs. Operates in adjacent regional Queensland geographies with overlapping service offerings.

Emerging players

• Foodbank Queensland: Queensland's largest food relief charity, already a key supply partner to Anglicare NQ's Pantry & Wardrobe. Comparable mission in food insecurity relief, though Anglifocus is on food sourcing and distribution rather than direct service delivery.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AnglicareNQ
• LinkedInlinkedin.com/company/anglicare-north-queensland-ltd

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Anglicare North Queensland