Qualquest

What Qualquest does

Qualquest is a private Indian IT services and business process outsourcing (BPO) company headquartered in Nagpur, with delivery centers in Bengaluru, Hyderabad, Chennai, Mumbai, and Pune, and a sales office in Sacramento, California. The company operates across two service pillars: a KPO (knowledge process outsourcing) arm covering custom software development, web and enterprise portal development, social media and digital marketing, eLearning and corporate training, mobility, content management, and big data & business intelligence; and a BPO arm covering business process automation, data processing, onsite IT support staffing, medical coding, medical billing, healthcare accounts receivable management, and ISO/NABH/NABL standards consulting.

The technology stack supports full-lifecycle delivery with proprietary process methodologies including distributed Scrum models (IsolatedScrums, Distributed ScrumofScrums, Totally IntegratedScrums), DevOps and continuous delivery, an independent QA department, and a proprietary workflow application for A/R denial routing. The company integrates core enterprise platforms (Hadoop, AWS, Talend, Pentaho, Apache Kafka, QlikView; Oracle, IBM, EMC, BMC, Symantec) across BI, IT infrastructure support, and enterprise portal engagements. The organization is led by founder Adarsh Mahindra (Managing Director and CEO), and reports a headcount of 400+ IT professionals, with stated consultant deployments of 1,000+ across India, Singapore, and Malaysia.

Qualquest earns revenue through four engagement models: Fixed Price/Fixed Scope for defined deliverables, Time and Material for evolving specifications, Milestone Billing for complex long-term projects, and Dedicated Development Team under monthly subscription. Customer mix spans early-stage startups through Fortune 500 enterprises, with named logos across Banking (Citibank, UBS, Credit Suisse, Kotak), Financial Services (VISA), Technology (IBM, EMC, Oracle-Sun Microsystems, NetApp, Sybase, HP, Akamai), and Engineering (Fujitsu, ST Engineering). The company does not disclose revenue, funding, or ownership structure, and remains privately held with no disclosed external investors.

Name

Qualquest

Legal name

QualQuest

Website

https://qualquest.net

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Qualquest is a private Indian IT services and BPO company delivering custom software development, enterprise portal, BI/big data, healthcare revenue cycle (medical coding, billing, A/R), and ISO consulting across India, the US, Singapore, and Malaysia for startups through Fortune 500 enterprises.

Ownership category

akta.pro rank

Product category

IT Services and BPO

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Eligibility & Benefits Verification (HLACACAD)

akta.pro secondary industries

Accounts Receivable (Invoicing, Cash Application, Deductions) (BPAAAGAB), Business Rules Management Systems (BRMS) & Decision Automation (HDAEAHAE)

Keywords

• Custom software development
• IT infrastructure support
• Medical coding billing
• Business process automation
• ISO standards consulting

Headquarters

HQ city

Nagpur

HQ country

India

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Project-based Services: Fixed price or milestone-based engagements for one-off/pilot projects with well-defined requirements and deliverables executed by full-fledged team.
2. Dedicated Development Team: Long-term team extension services where QualQuest completes dedicated teams with required team members, project managers, equipment and infrastructure based on client requirements.
3. Time and Material: Hourly rate billing model providing flexibility for complex projects with evolving specifications. Team size may be changed at any time to optimize cost and duration.
4. SLA-based Services: Long-term service management with full responsibility for complete service management and agreed SLAs. Includes infrastructure support services, application maintenance, and managed services.
5. Medical Coding and Billing Services: Healthcare revenue cycle management services including CPC/CPC-H certified coding, charge entry, payment posting, accounts receivable management.
6. Data Processing Services: Back office administrative services including data entry, data cleansing/enrichment, OCR conversions, document management, web research, translation, image editing, SEO and content writing.
7. ISO Standards Consulting: Consulting services for ISO certification including ISO 9001, 14001, 17025, 27001, 20000 and others along with audit training and implementation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Core offering

QualQuest is an IT services and BPO company that delivers custom software development, web and enterprise portals, mobile applications, eLearning solutions, content management, big data and BI implementations, and IT infrastructure support to enterprises globally. It also provides back-office BPO services including medical coding, medical billing, accounts receivable management, and data processing, alongside ISO standards consulting.

Product overview

Qualquest is an IT services and BPM company offering a broad portfolio of professional services rather than a single unified product. The core offerings span Custom Software Development (including Web and Mobile Application Development), Web and Enterprise Portal Development, Social Networking Solutions, eLearning and Corporate Training, Mobility Solutions, Content Management Solutions, and Big Data & Business Intelligence. These are complemented by Business Process Automation, Data Processing Services, IT Support Staffing, Medical Coding, Medical Billing, and Account Receivable Management. ISO Standards Consulting includes separate modules for ISO Standards, NABH/NABL Consulting, Integrated Management System, and Audit Training/Implementation. The company operates across Healthcare, Telecommunications, Insurance, Manufacturing, and Energy & Utilities verticals.

Differentiator

Problem solved

Functional benefit

Products and services

• Custom Application Development Full spectrum application design, development, maintenance and support services for enterprises including custom ERP, LOB applications, third-party product customization, and legacy app upgrades.
• Web and Enterprise Portal Development Portal solutions including web portals, enterprise intranets, extranets, ecommerce platforms, self-service portals, partner networks, knowledge portals, media portals, corporate collaboration, and vertical portals for specific industries.
• Social Media and Digital Marketing Software Social media integration, social CRM, community portals, niche social networking platforms, enterprise social networking, and social commerce solutions.
• Online Learning and Corporate Training (eLearning) Custom eLearning and corporate eTraining solutions including learning management systems, learning portals, mLearning solutions, assessment and evaluation tools, compliance training (SCORM, AICC, Tin Can/xAPI), and gamification.
• Mobility Solutions Enterprise and consumer mobile app development including frontend, middleware, and backend development. Supports native, hybrid, and cross-platform solutions for field enablement, fleet management, mCommerce, and enterprise apps.
• Content Management Solutions Web content management, document management, enterprise content management, mobile content management, digital asset management, electronic records management, dynamic publishing, XML content management, and digital marketing automation.
• Big Data and Business Intelligence End-to-end BI solution implementation including BI assessment, technology consulting, data integration, ETL, data warehousing, core analytics, predictive analytics, machine learning, AI solutions, and data presentation dashboards.
• Business Process Automation Process analysis, automation and transformation services covering project and portfolio management, knowledge management, workflow management, case management, data flow management, and custom enterprise solutions.
• Data Processing Services Back office administrative services including data entry, data cleansing/enrichment, data extraction, database indexing, web research, form processing, document management, OCR conversions, litigation support, geocoding, image/photo editing, SEO, content writing, and translation services.
• IT Support Staffing - Onsite Enterprise IT infrastructure support including systems administration, database administration, middleware administration, storage management, backup/recovery/archival (BURA), tools administration, monitoring, ticketing, governance, and application support.
• Medical Coding CPC and CPC-H certified medical coding services using CPT, ICD-9, ICD-10, HCPCS level II, DRG, CDT, and NDC codes across various specialties with NCCI and LCD compliance.
• Medical Billing Comprehensive medical billing services including eligibility verification, demographics entry, medical coding, charge entry, payment posting, and accounts receivable management.
• Account Receivable Management Healthcare accounts receivable management with denial analytics, claims follow-up, and proprietary workflow application for routing underpaid and denied claims.
• ISO Standards Consulting Consulting services for ISO 9001, ISO 14001, OHSAS 18001, HACCP ISO 22000, ISO 17025 NABL, ISO 17020, ISO 27001, ISO 20000, SA 8000, ISO 10001, ISO 10002, and integrated management systems.

Quantifiable outcome

• 94% of customers recommend QualQuest to their business partners
• +7 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability7 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core.

• HadoopcoreTechnology or IntegrationBig data processing framework used for BI solutions, data warehousing, and analytics implementations.
• Amazon Web ServicescoreTechnology or IntegrationCloud infrastructure platform for BI solutions, data processing, and scalable application deployment.
• TalendcoreTechnology or IntegrationData integration and ETL tools for BI solutions, data aggregation from multiple sources including XML, mainframe, flat files, social media.
• PentahocoreTechnology or IntegrationBusiness analytics and data integration platform for data warehousing and visualization solutions.
• Apache KafkacoreTechnology or IntegrationStream processing platform for real-time data analytics and IoT data processing solutions.
• QlikViewcoreTechnology or IntegrationData visualization and BI dashboard solutions for real-time visualization distributed through web, mobile and API.
• OraclecoreTechnology or IntegrationDatabase technology including Oracle RAC, DataGuard, RMAN for high availability database solutions. Also Oracle GoldenGate for replication.
• IBMcoreTechnology or IntegrationDB2, WebSphere, Tivoli for middleware, database, and ITSM solutions in enterprise infrastructure support.
• EMCcoreTechnology or IntegrationSAN/NAS storage solutions including VNX, VMax, Flash Array for enterprise storage administration and management.
• BMCcoreTechnology or IntegrationBMC Remedy Service Management Suite and Control-M for ITSM services and workload automation.

Scale indicators13 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Infosys: Infosys is a Tier-1 Indian IT services and business process management company with similar service-line breadth (custom development, BI, BPO) and shared customer base in banking, insurance, and healthcare. It is a relevant benchmark for project-based, dedicated-team, and SLA engagements against which QualQuest competes in mid-market deals.
• Tata Consultancy Services: TCS is the largest Indian IT services and BPO provider, offering custom application development, infrastructure services, and BPM across banking, healthcare, and insurance - the same verticals QualQuest serves. It competes for the same Fortune 500 IT outsourcing RFPs and healthcare RCM workstreams, but operates at vastly greater scale and global delivery footprint than QualQuest.
• Wipro: Wipro is a major Indian-headquartered IT services and BPS firm covering custom application development, infrastructure managed services, and industry-specific BPO including healthcare. It overlaps with QualQuest on custom software, IT infrastructure staffing, and process outsourcing for enterprise customers.
• HCL Technologies: HCLTech is a global Indian IT services firm with a strong infrastructure-services practice and growing digital/engineering services portfolio - closely mirroring QualQuest's mix of IT infrastructure staffing (Oracle/IBM/EMC/Symantec/BMC) and custom software development for the same enterprise buyer.
• Cognizant: Cognizant is a US-headquartered but India-delivered IT services and BPO company with significant healthcare and financial services verticals - directly competing for the same healthcare RCM, coding, and A/R outsourcing work that QualQuest targets. Its healthcare business unit is a direct comparator to QualQuest's medical coding/billing line.

Direct peers

• Persistent Systems: Persistent Systems is a mid-size Indian IT services company focused on custom software development, digital engineering, and enterprise B2B SaaS - a strong comparator for QualQuest's custom application development, mobility, and BI/Big Data practices serving enterprise customers.
• GeBBS Healthcare Solutions: GeBBS is an India/US-based healthcare BPO and RCM outsourcing firm offering medical coding, billing, and A/R management services to US providers and payers. It directly overlaps with QualQuest's healthcare RCM revenue stream and competes head-to-head for US provider outsourcing deals.
• LTIMindtree: LTIMindtree (formerly Mindtree + LTI) is a mid-to-large Indian IT services and digital transformation company offering custom development, enterprise applications, and BPO across banking, insurance, healthcare, and manufacturing - the same verticals QualQuest addresses. It is a closer size-and-mix peer than the giants above.
• Omega Healthcare Management Services: Omega Healthcare is one of the largest India-based healthcare RCM and medical coding/billing outsourcing providers, serving US providers and payers. It is a direct peer to QualQuest's Medical Coding, Medical Billing, and Account Receivable Management services, competing for the same US healthcare BPO RFPs.
• Mphasis: Mphasis is a mid-size Indian IT services firm with strong banking, financial services, and healthcare exposure plus enterprise application and BPO practices - closely matching QualQuest's banking-IT-infrastructure and healthcare-RCM positioning at comparable scale and customer profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/qualquest
• LinkedInlinkedin.com/company/qualquest

Compliance15 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qualquest