Conflict Dynamics

Name

Conflict Dynamics

Legal name

Conflict Dynamics

Website

https://conflictdynamics.co.za

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Mediation and Dispute Resolution Services

NAICS

Legal Services (5411), Professional and Management Development Training (611430), Human Resources Consulting Services (541612)

SIC

Services-Legal Services (8111), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYBPAHAAAB

Litigation & Dispute Resolution

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Legal Services

SECONDARYEDABAAAJ

Conflict Management, Negotiation & Difficult Conversations

Education/Corporate Training & Professional Development/Leadership & Management Development

SECONDARYEDABANAK

Conflict Resolution, Negotiation & Stakeholder Management Coaching

Education/Corporate Training & Professional Development/Executive Coaching Services

SECONDARYEDABAMAE

Conflict Resolution & Negotiation

Education/Corporate Training & Professional Development/Soft Skills Development

Keywords

• Mediation services
• Dispute resolution
• Conflict management training
• Workplace mediation
• Mediator skills training

Headquarters

HQ city

Johannesburg

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Mediation Services: Conflict Dynamics provides mediation services through their panel of accredited mediators. Parties in conflict engage the company to access trained, neutral mediators. Services include commercial, civil, workplace, and other dispute mediations. Per-day and per-hour mediator rates apply, ranging from approximately R9,333 to R80,000 per day depending on mediator experience and seniority.
2. Training Courses and Workshops: The company presents training courses and workshops on employment relations, conflict management, and dispute resolution topics. Training includes commercial mediator skills courses, workplace mediator skills courses, negotiation skills, disciplinary enquiry chairing, and bespoke organizational training. Courses are offered in-person and online.
3. Coaching and Mentorship Services: Provides conflict coaching services to individuals facing workplace conflicts, as well as coaching for parties preparing for disciplinary hearings or investigations.
4. Chairperson and Investigator Services: Panel members provide services as chairpersons for disciplinary, grievance, and appeal processes, as well as investigators for complaints of bullying, harassment, discrimination, and misconduct.
5. Facilitation Services: Provides facilitators for small and large two and multi-party processes, including relationship-building processes such as Relationships by Objectives (RBO).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Conflict Dynamics provides professional mediation and dispute resolution services through a panel of 122 accredited mediators, facilitators, coaches, and chairpersons, alongside a portfolio of mediator skills and employment relations training courses. Services include commercial, civil, workplace, and court-referred mediation, while training spans commercial mediator skills, workplace mediation, conflict management, employee discipline, employment relations, and negotiation skills. Service delivery is offered in-person and online, with a proprietary 'Training for Learning' methodology underlying the curriculum.

Product overview

Conflict Dynamics operates as a professional services organisation offering a unified portfolio of dispute resolution services and training products. The core offering comprises mediation services (providing mediators, facilitators, coaches, and chairpersons for conflict resolution) and mediator skills training (including internationally recognised Commercial and Court-Referred Mediator Skills Training, workplace mediation courses, and specialised training for RAF claims and clinical claims). Supporting services include a panel of chairs and investigators for disciplinary and investigative processes, facilitators for multi-party relationship-building processes, and dispute resolution coaches. The training portfolio spans commercial mediation, workplace mediation, employment relations (conflict management, discipline, negotiation skills), and bespoke/customised training design. Services are delivered both in-person and online via Zoom Pro and Microsoft Teams platforms. The company holds DiSAC and IMI accreditations and serves as a Gauteng High Court Recognised Mediation Organisation (RMO).

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services Professional mediation services providing expert mediators from a panel of 122 accredited professionals for resolving commercial, civil, workplace, and court-referred disputes. Services are delivered in-person and via secure online platforms, with mediator rates ranging from approximately R9,333 to R80,000 per day based on experience.
• Commercial and Court-Referred Mediator Skills Training Internationally recognised multi-day mediator skills training approved by IMI as a Certified Mediator Training Programme (CMTP) and delivered in collaboration with CEDR (UK). Equips participants to mediate conflicts and disputes in Magistrates Courts, High Courts, and commercial settings, with graduates eligible for IMI Qualified Mediator recognition.
• Certificate in Workplace Mediator Skills Three-day course equipping participants with skills to mediate conflicts between employees in the workplace, focusing on early conflict management to prevent grievances and disputes.
• Workplace Mediator Skills for Accredited Mediators Advanced workplace mediation training for already accredited mediators, suitable for conflicts where parties still have a potential future working relationship.
• Advanced Reality Testing in Civil and Commercial Mediation (MPD) Advanced professional development course for accredited mediators focusing on reality testing techniques in civil and commercial mediation matters.
• Mediation Advocacy Training for Lawyers Training for legal professionals on advising clients about mediation and representing them effectively in the mediation process, particularly for Gauteng High Court Rule 41A matters.
• RAF Mediation Training Specialised training for mediators on the Road Accident Fund legal and administrative context, claim process, heads of damages, and quantification methods for settling RAF matters.
• Mediating Clinical Claims Training One-day workshop for accredited mediators on the specialised field of mediating clinical claims, aligned with the Gauteng High Court mediation draft directive.
• Commercial Mediator Skills Refresher Refresher course for accredited mediators to refresh skills, highlight new process steps, and prepare to mediate again after a period of inactivity.
• Conflict Management Training Skills-based training addressing core challenges in South African workplaces to bring about behavioural change and deeper understanding of conflict management principles.
• Managing Employee Discipline and Performance Training Training for management on handling employee discipline, managing poor work performance, and conducting disciplinary enquiries with procedural and substantive fairness.
• Managing Employment Relations Training Comprehensive training on employment relations management including understanding labour laws, grievance procedures, and effective workplace relationships.
• Negotiation Skills Training Training covering negotiation skills for collective bargaining, strategic negotiation skills, and how to participate effectively in collective bargaining processes.
• Chairs and Investigators Panel Services Panel of accredited professionals available to chair complaints, grievances, disciplinary and appeal processes, and conduct investigations into allegations of bullying, harassment, discrimination, and other misconduct. Panel of 40 chairpersons/investigators established in 2017.
• Facilitators Panel Services Panel of 46 experienced, accredited mediators providing facilitation services for small and large two and multi-party processes, including Relationships by Objectives (RBO) processes for improving stakeholder relationships.
• Coaches and Mentors Services Dispute resolution coaching services to help individuals move through workplace conflicts, including conflict style identification, reality-testing options, preparing for mediation, and leadership skill development. Includes coaching for parties preparing for disciplinary hearings or investigations.
• Bespoke/Customised Training Design Customised training material design service where materials are developed based on client-specific workplace realities and hotspot analysis, with optional Train-the-Trainer programme for internal delivery.

Quantifiable outcome

• Graduates of IMI CMTP programs are eligible to apply for IMI Qualified Mediator recognition and listing on the IMI website
• +2 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Centre for Effective Dispute Resolution (CEDR)coreStrategic or Co-development PartnerConflict Dynamics has collaborated with CEDR (UK) since 2007 for commercial mediator training. CEDR accreditation is a key credential for Conflict Dynamics panellists. The partnership provides international credibility and standards alignment for mediation training programs.
• Dispute Settlement Accreditation Council of South Africa (DiSAC)coreStrategic or Co-development PartnerDiSAC has granted Conflict Dynamics accreditation as a mediation service provider. Conflict Dynamics mediator skills training course is also DiSAC accredited. Panel members are eligible for free registration as DiSAC Accredited Mediators.
• International Mediation Institute (IMI)coreStrategic or Co-development PartnerIMI has approved Conflict Dynamics' Commercial Mediator Training course as a Certified Mediator Training Programme (CMTP). Graduates are eligible to apply for IMI Qualified Mediator recognition.
• South African Institution of Civil Engineering (SAICE)minorStrategic or Co-development PartnerConflict Dynamics Mediator Skills Training course is recognised by SAICE for training and accreditation of Amicable Settlement Facilitators for SAICE members.
• Gauteng High CourtcoreStrategic or Co-development PartnerConflict Dynamics is designated as a Recognised Mediation Organisation (RMO) by the Gauteng High Court, enabling the provision of mediators for court-referred mediation matters under Rule 41A.
• World Mediators Alliance on Climate Change (WOMACC)minorStrategic or Co-development PartnerConflict Dynamics is a supporter of the World Mediators Alliance on Climate Change and has signed the Mediators Green Pledge, demonstrating commitment to environmental sustainability in dispute resolution practices.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Bowmans (Bowman Gilfillan): Leading South African corporate law firm with a mediation and ADR practice. Overlaps with Conflict Dynamics on Rule 41A mediation referrals and is both a competitor and a listed training client of the firm.
• JAMS: US-headquartered global ADR provider running a panel of neutrals and offering mediator/adjudicator training. Comparable operating model (panel of credentialed neutrals + training + accreditation-driven demand) though at significantly larger scale.
• Cliffe Dekker Hofmeyr: Major South African law firm with a dedicated ADR practice covering mediation, arbitration, and dispute resolution training. Competes for high-value commercial mediation mandates and corporate training work from the same blue-chip clients.

Direct peers

• Tokiso Dispute Settlement: South African alternative dispute resolution firm providing mediation, arbitration, and training services. Direct competitor in the local RMO and commercial mediation training market, with overlapping panel-model economics and corporate client base.
• Centre for Effective Dispute Resolution (CEDR): UK-based ADR and mediation training organisation that has been Conflict Dynamics' content and accreditation partner since 2007. Operates a similar model combining accredited mediator training, RMO-equivalent services, and a mediator directory, making it the closest international peer.
• ADR Group (UK): UK provider of mediation, training, and adjudicator services with a panel-based model. Comparable to Conflict Dynamics in combining training, mediator panel management, and CPD-accredited courses for legal professionals.

Others

• International Mediation Institute (IMI): Global body that sets mediation standards and accredits training programmes. Conflict Dynamics' Commercial Mediator Training is an IMI CMTP, and IMI is more of an ecosystem enabler than direct competitor, but the two are tightly coupled in the value chain.

Emerging players

• Mediation International: Independent provider of mediator accreditation and cross-border mediation referrals. Comparable in its emphasis on international mediator credentialing and could become a competitor for IMI-aligned training referrals.

Regional players

• Arbitration Foundation of Southern Africa (AFSA): Established South African ADR body administering arbitrations and promoting mediation. Competes for court-referred and commercial ADR mandates and shares the same regulatory and accreditation ecosystem as Conflict Dynamics.
• Endispute: South African commercial mediation and dispute resolution practice offering mediator services and training. Operates in the same accreditation landscape (DiSAC-adjacent) and competes for SME and corporate mediation mandates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ConflictDynamo
• Facebookfacebook.com/Conflict-Dynamics-106173664986335
• LinkedInlinkedin.com/company/conflict-dynamics

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conflict Dynamics