Community Support Frankston

What Community Support Frankston does

Community Support Frankston (CSF) is a not-for-profit charitable organization incorporated in Victoria, Australia (ABN 95 426 151 625), providing emergency relief and community support services to residents of the Frankston municipality. Originally established in August 1968 as the Frankston Citizens Advice Bureau (FCAB) and rebranded to its current name in 2012, CSF delivers a unified service portfolio that includes Emergency Relief Services (food parcels, grocery vouchers, utility bill assistance, medication costs), a free hot meal program running four days per week, housing referrals and moving cost assistance, advocacy, and an annual Frankston Community Appeal Christmas hamper program that distributed over 1,200 hampers to 2,353 people including 1,242 children in 2024. The organization supports more than 17,000 cases annually and describes itself as one of the busiest emergency relief agencies in Victoria.

CSF is primarily staffed by over 80 skilled volunteers who complete a 50-hour accredited Community Information Worker's Certificate course before conducting client interviews. Service delivery is structured around a telephone triage model (03 9783 7284) with limited face-to-face assistance at its 35 Beach Street, Frankston headquarters, as the organization has reduced in-person services citing "reduced resources and emergency relief funding available." CSF coordinates the Frankston Emergency Relief Providers (FERP) Network, integrating partner organizations including Operation Larder, St Vincent de Paul, Salvocare, OzChild and local schools into a unified service ecosystem.

The organization's revenue model rests on three pillars: Federal Government Emergency Relief Grants and Financial Management Program funding from the Department of Social Services (primary), tax-deductible donations from individuals, businesses, and community organizations, and in-kind infrastructure support from Frankston City Council. All services are provided free of charge to eligible Frankston residents. CSF holds Deductible Gift Recipient (DGR) status and operates under the supervision of a Board of Management chaired by Susan Smith, with no parent company or private equity affiliation.

Name

Community Support Frankston

Legal name

Community Support Frankston Inc.

Website

https://frankston.net

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

101–250 employees

Short description

Community Support Frankston is a Victorian not-for-profit charitable organization that provides free emergency relief, food, bill, and housing support services to residents of the Frankston municipality, delivered primarily through volunteer-staffed telephone triage and coordinated with a network of partner agencies.

Ownership category

akta.pro rank

Product category

Community and Emergency Relief Services

NAICS

Emergency and Other Relief Services (62423), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Food Assistance & Nutrition Relief (Emergency Feeding) (BPAGAAAD)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Income Support & Cash Assistance Programs (BPAIAKAE)

Keywords

• Emergency relief services
• Community support services
• Food assistance programs
• Financial counselling support
• Housing assistance referrals

Headquarters

HQ city

Frankston

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Supply Chain, Marketing or Sales

Revenue model

1. Federal Government Emergency Relief Grants: Funding relationship with Federal Government for Emergency Relief Grant funding to support operations and client services
2. Donations and Fundraising: Tax-deductible donations from individuals, businesses, and community organizations. All donations are used for the benefit of residents within the local Frankston community. Donations over $2 are tax deductible.
3. In-kind Support: Partnership with Frankston City Council provides in-kind support including infrastructure for organizational operations

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Community Support Frankston provides free emergency relief and community support services to residents of the Frankston municipality in Victoria, Australia. Core offerings include emergency food parcels, a free hot meal program, assistance with utility bills and medication, housing referrals and moving cost help, advocacy, and the annual Frankston Community Appeal Christmas hamper program, all delivered primarily by trained volunteers.

Product overview

Community Support Frankston is a not-for-profit charitable organisation providing emergency relief and community support services primarily staffed by skilled volunteers. The organisation offers a unified service model consisting of Emergency Relief Services as the core offering, complemented by Food Support Services (including emergency food parcels and a Free Hot Meal Program), Bill Support Services, Housing Support Services, the annual Frankston Community Appeal Christmas hamper program, Volunteer Services, and informational brochures and resources. All services are provided free of charge to eligible residents within the Frankston municipality (postcodes 3199, 3200, 3201, 3977, 3198, 3910).

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Relief Services Core emergency relief program providing immediate assistance to individuals and families experiencing hardship in the Frankston municipality, accessed via telephone triage assessment.
• Food Support Services Emergency food parcels containing basic pantry and fridge items, fresh fruits and vegetables, bread, and food vouchers distributed to eligible community members.
• Free Hot Meal Program Community meal program running four days per week providing takeaway hot meals and drinks at the CSF centre on Monday, Tuesday, Thursday and Friday from 12pm to 2pm.
• Bill Support Services Assistance with bill payments, vital medication expenses, educational needs, payment extensions, and referrals for No Interest Loans and Utility Relief Grants.
• Housing Support Services Guidance and referrals to external housing agencies, assistance with moving costs, and information on removalist and storage services for residents facing housing instability.
• Frankston Community Appeal Annual Christmas hamper program coordinated with local emergency relief providers to distribute festive hampers containing food, vouchers, toys and other goods to disadvantaged families.

Quantifiable outcome

• Over 17,000 cases of supporting vulnerable individuals and families in the past year
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core, major and regular.

• Frankston City CouncilcoreStrategic or Co-development PartnerProvides in-kind support including infrastructure for organizational operations. Ongoing partnership supporting the volunteer-based community service.
• Frankston Emergency Relief Providers (FERP) NetworkcoreStrategic or Co-development PartnerCSF coordinates the FERP Network, bringing local services, workers and volunteers together to assist vulnerable community members. Includes organizations such as Operation Larder, St Vincent de Paul, Salvocare, OzChild and local schools.
• Operation LardermajorStrategic or Co-development PartnerImportant partner providing family hamper food donations and volunteer contributions for food delivery and packing dates during Christmas Appeals.
• Peninsula HealthregularStrategic or Co-development PartnerRegular supporter of Community Support Frankston
• Frankston RSLregularOthersRegular supporter listed in 2023/24 supporters
• Lions Club of FrankstonregularOthersRegular supporter listed in 2023/24 supporters
• Commonwealth Bank FrankstonregularOthersRegular supporter listed in 2023/24 supporters
• Ritchies IGA FrankstonregularOthersRegular supporter providing food donations
• AldiregularOthersRegular supporter providing food donations
• Baker's DelightregularOthersRegular supporter providing bread and food donations

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Mission Australia: National community services nonprofit providing emergency relief, housing assistance, and family support. Comparable service mix to CSF, operating at significantly greater scale and geographic reach.
• Anglicare Victoria: Large Victorian community services organization delivering emergency relief, family support, housing, and financial counselling. Overlaps with CSF on emergency relief and family hardship services but operates across the entire state with a paid workforce.
• Brotherhood of St Laurence: Melbourne-based social justice organization delivering emergency relief, financial counselling, and community support programs. Comparable to CSF in mission focus and Victorian footprint, with broader research and policy advocacy functions.
• Australian Red Cross: National humanitarian organization providing emergency relief, food assistance, and disaster response. Comparable emergency relief mission to CSF but operates at vastly larger scale across all Australian states and territories.
• Salvation Army Australia: National humanitarian and emergency relief organization providing food, bill assistance, housing referrals, and crisis support. Operates at significantly larger scale than CSF with overlapping service lines but a much broader geographic and program footprint.

Emerging players

• The Smith Family: National children's education and family hardship charity providing material aid, food support, and educational assistance. Partially overlaps with CSF's education assistance and family hamper programs, particularly the 1,242 children supported in 2024.

Direct peers

• Salvocare: Victorian emergency relief and community support provider already operating within CSF's FERP Network. Offers similar food, bill, and material aid services, making it a directly comparable local peer.
• Foodbank Victoria: Victoria's largest food relief organization, sourcing and distributing food to community agencies including emergency relief providers. Directly comparable to CSF's food parcel, hamper, and fresh produce distribution functions but operates as a wholesale food-relief intermediary.
• St Vincent de Paul Society Victoria: One of Australia's largest emergency relief and community support charities, operating throughout Victoria. Already a FERP Network partner of CSF and a directly comparable provider of food parcels, bill assistance, and emergency relief in similar geographies.

Regional players

• OzChild: Victorian-focused child and family services nonprofit, also a FERP Network partner of CSF. Shares client overlap with CSF's family hardship cases but specializes in child welfare rather than emergency relief.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CommunitySupportFrankston

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Support Frankston