Innovation Contact Center

What Innovation Contact Center does

Innovation Contact Center is a privately held, for-profit Italian telecommunications company headquartered in Milan, with its corporate web presence at innovation-srl.it (the "srl" designation indicates an Italian società a responsabilità limitata, the standard limited-liability company form). According to its available short description, the firm operates in the contact-center / business process outsourcing segment, with stated specialization in outsourcing, telemarketing, and teleselling services. The company is positioned as a domestic Italian BPO provider rather than a multinational operator, with no disclosed international footprint in the input data.

Beyond the firm's name, location, legal form indicator, and service-line description, the available data set is sparse. The only direct source consulted returned a bot-verification/loader page rather than rendered company content, and as a result product mix, technology stack, headcount, revenue, ownership, management, funding history, certifications, and customer references could not be extracted. The company's revenue model (per-seat/per-hour BPO pricing, performance-based teleselling commissions, or hybrid) is not disclosed, and no go-to-market motion, channel structure, or named accounts are available. No partnerships, awards, patents, or regulatory actions were captured. Any deeper assessment of operating model, technology underpinnings, or financial profile would require primary-source diligence on the company's registered filings, client roster, and operational footprint.

Name

Innovation Contact Center

Website

https://innovation-srl.it

Company type

Private

Short description

Innovation Contact Center is a private Italian contact-center and BPO provider based in Milan, offering telemarketing, teleselling, and outsourcing services to clients. The firm operates as an Italian srl (limited-liability company) in the domestic BPO market.

Ownership category

akta.pro rank

Product category

Contact Center Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Advertising Agencies (7311)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Sales, Telesales & Lead Qualification Centers (BPAAAAAB), Call Center/Telemarketing & Outbound Customer Engagement (MPAAAIAN)

Keywords

• Contact center services
• Telemarketing services
• Telesales outsourcing
• BPO services
• Customer support outsourcing

Headquarters

HQ city

Milan

HQ country

Italy

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Core offering

Innovation Contact Center is a Milan-based telecommunications company that provides outsourced contact center services, including telemarketing and teleselling. The company operates as a business process outsourcing (BPO) provider handling customer-facing sales and outreach activities on behalf of client businesses.

Product overview

Unable to extract product information. The source page displayed a security verification/loading screen ("One moment, please... Please wait while your request is being verified...") rather than actual company content.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Outsourcing

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Broad incumbents

• Telus International: Digital customer experience and BPO arm of Telus with European delivery capability. Comparable in offering outsourced customer support, sales, and digital CX services, but with a stronger technology/AI overlay.
• Atento: Large global BPO and contact center operator focused on Latin America and Europe. Comparable outsourcing partner for telesales, customer service, and lead generation, with a more EMEA-aligned footprint relative to other global BPOs.
• Teleperformance: Largest global contact-center and BPO operator with a significant Italian and broader European footprint. Directly comparable as an outsourcing partner for telemarketing, telesales, and customer engagement, but at vastly greater scale and geographic breadth.
• Concentrix: Global customer experience and BPO major with deep European delivery. Competes head-on for the same outbound sales, lead qualification, and customer engagement contracts, with a broader technology stack and AI tooling.
• TTEC: Large customer experience and digital CX operator with European delivery. Comparable in providing outsourced sales, service, and telemarketing capabilities, though broader in digital and analytics offerings.

Direct peers

• Foundever: Global customer experience and outsourcing provider (formerly Sitel) operating multilingual contact centers including in Europe. Directly comparable offering of inbound and outbound customer engagement, telesales, and BPO services.
• Webhelp (now Concentrix + Webhelp): European-origin customer experience and BPO player (now merged with Concentrix) with substantial Italian and Southern European delivery. Directly comparable outsourcing, telesales, and customer engagement offering.
• CGS (Computer Generated Solutions): Global provider of business applications, enterprise learning, and customer engagement outsourcing including contact center services. Comparable in operating outsourced customer support and telesales engagements for enterprise clients.
• Majorel: Customer experience and BPO group (now part of Teleperformance) with operations across Europe. Directly comparable in scope of outsourced customer service, telemarketing, and sales support services.
• Transcom: European-headquartered contact center and customer experience provider with strong presence in Italy and Iberia. Closely comparable in delivering outsourced customer support, telesales, and lead qualification services to mid-market and enterprise clients.

Market position

Strengths2 records

Weaknesses3 records

Key risks3 records

Key highlights2 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Innovation Contact Center